Anyone have experience dealing with S&W repair shop ??


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Riss
January 30, 2003, 10:26 PM
Have a damaged 645 that needs some TLC. Was wondering how far they carry their "lifetime" warranty. Have seen other places actualy repair or replace ANYTHING short of deliberate damage by the owner.

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Byron Quick
January 31, 2003, 08:51 AM
They repaired my 57 that was spitting lead without a blink. At the same time they replaced the red plastic insert of the front sight. They also did a trigger/action job and replaced the target trigger with a smooth combat trigger.

The cost of the non warranty work was less than $150 including return shipping by FedEx.

FPrice
January 31, 2003, 09:07 AM
About four (?) years ago my dealer had to send my new 640 back twice because it was spitting lead. Of course we are in S&W's backyard and he used to work there, so we had a little more clout to work with. They finally got it right.

I personally took a pistol there about two years ago for some work and they did a good job.

I think the guys who work there are generally pretty good and want to do right by their customers. But like any place they don't always get it right the first time. Just be very specific on what you feel is wrong and what you want then to do to correct it. And if it doesn't come back right, let them know, gently but FIRMLY (i.e., don't yell and get nasty right away) that it is NOT fixed and that you want it done right.

IF it goes longer, your reaction should be appropriate.

My two cents (2.04 cents counting inflation).

TheActor
January 31, 2003, 05:21 PM
I had the striker replaced in my sw40v. I bought it used and S&W repaired for free no questions asked and free shipping both ways. I've never dealt with a company that has better service.

Bottom Gun
February 11, 2003, 10:55 AM
S&W has had my 629 for over a year now. One of the internal lugs on the frame broke.
They "lost" my gun for a while and now they say they've found it again and that I'll have it back shortly.
Meanwhile, I'm still waiting. . . . . . .:uhoh:

GooseGestapo
February 11, 2003, 05:34 PM
I've had outstanding results with S&W. (BERETTA and EXCAM too but those are other stories.

I had a M-14 6" that had reamer gouges in one of the charge holes ("chambers"). They replaced the cylinder free of charge, and the hand fitting required made it the most accurate S&W I own. Return was within 6 weeks. The other I sent to them was a rebarrel job on aother M-14, to have a 4" heavy lug barrel fitted. It too came back in 6 weeks. The gunsmith who worked on it (John Siffret) called me and asked if they could keep the original barrel (a '50's model in like new condition). For the barrel, they threw in a matte finish reblue and all other fitting and shipping return charges. Total cost was 150.00 for new barrel. Both guns have taken "places" at National Police shooting championships.
The Performance Center does all of the reworking/repair work now for guns sent back, so all work is arguably the best in the industry. My experience is approximately 6 weeks to finish, though all my work has been done by prior communication with individual gunsmith.

joeoim
February 12, 2003, 10:22 AM
I sent them a mod 64 I bought at auction that the hammer had "push off". They had it about 2 weeks and I received a letter explaining what was needed, the cost ($50), and it would take 3 or 4 weeks before they could get to it. I sent them a check and had the gun in 2 weeks.
They did a good job. Replaced 2 screws that were boogered and tightened the cylinder like new.
They had to replaced the trigger and it is better than most new guns.
I'd have to rate them A+.
Joe

HSMITH
February 12, 2003, 10:29 AM
I had a M19 fixed about a couple years ago, the work was done right and was done FAST. I had the gun back in less than two weeks even though it was polished and reblued, rebarreled, retimed, and tested. The gun was a travesty the way I got it, but they did fix it.

doctorj
February 21, 2003, 05:26 PM
Just before "the Millenium" I sent my secondhand Model 65 in to be reconditioned and brought up to factory specs. It shot fine, but it looked as though somebody used it hammer roofing nails. It was all nicked up! When I got it back I couldn't believe it was the same gun!

mikey357
February 21, 2003, 07:11 PM
GooseGestapo, I had John Seiffert(sp-?) do some work for me about four or five years ago--when he was still one of the "Charge" gunsmiths...one who did non-warranty work that they "charged" for--and I was pleased, too. I wonder if there's anybody in Georgia who you can recommend for S&W revolver work...my FORMER 'smith has gotten very difficult to work with in his old age...Thanks....mikey357

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