Glock customer service


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Remington788
January 30, 2006, 09:43 PM
I cracked the frame on my glock 17 this weekend (:what: is what I thought to) and was wondering what I can expect from glock. I talked to the warrenty department and they told me to send in the whole pistol so I sent it fedex this afternoon.

Anyone ever have this problem? It was a police trade in so I have no idea what kind of life it had before I got it.

I am just curious as to what they will do since it can't be repaired.

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WillBrayJr
January 30, 2006, 09:49 PM
Is this your first Glock pistol? They may just give you a replacement frame for what it cost to make it. Never had any Glocks crack on me but I have dealt with Glock before and their customer service gets a huge A+ in my book.

R.H. Lee
January 30, 2006, 09:56 PM
I'm very very curious how you did this, as I plan on buying a 17 next month.

Remington788
January 30, 2006, 10:03 PM
This is the only glock I own currently but I have owned 2 others in the past and they gave me no problems.

I have no idea how I cracked it, I shot 100 rounds of 115 grain fmj this weekend and when I was going to clean it, I noticed a crack behind the slide stop lever. I have some pics on my camera and will post them when I get a chance.

Dionysusigma
January 30, 2006, 10:34 PM
Is it just me, or does it seem like Glock should have an automated Customer Service line? No real people at all, just recordings? :p

Regarding the pistol, everyone, everyone makes mistakes. Probably just an uncommon flaw in the plastic. If it's a whole lot, though... :uhoh:

adaman04
January 30, 2006, 10:37 PM
Is it just me, or does it seem like Glock should have an automated Customer Service line? No real people at all, just recordings? :p

Regarding the pistol, everyone, everyone makes mistakes. Probably just an uncommon flaw in the plastic. If it's a whole lot, though... :uhoh:

? I don't get it. Glocks are super reliable guns and unfortunately, our friend got a rare sample that had some sore of failure.

3rdpig
January 30, 2006, 10:58 PM
Call them at their Smyrna number, ask for the technical services department and tell them what happened and ask what you should do. I'll bet a buck you get a new frame for nothing, or for very little. I had a couple of mags crack and they asked me to send all the mags of the same vintage back. I had 6 of them, all bought used (and I told them that) and they were probably 10 years old. In less than 2 weeks after they got the mags I got a package from them with 6 brand new mags and a letter thanking me for letting them inspect my Glock product. A+ service in my book.

Keep us informed as to what happens.

Zen21Tao
January 30, 2006, 11:39 PM
? I don't get it. Glocks are super reliable guns and unfortunately, our friend got a rare sample that had some sore of failure.

He may have meant that it is so rare that someone would have to call customer service that they should have a automated system rather than actually pay for live operators.

Remington788
January 31, 2006, 12:09 AM
Here is a pic of the frame.
http://i24.photobucket.com/albums/c37/Remington788/CrackGlock.jpg

JohnKSa
January 31, 2006, 12:52 AM
WARNING! BEFORE reading farther, please read the disclaimer at the end of the post.

I don't understand why shooting would crack the frame in that area. Seems more likely the previous owner damaged it, although I'm not really sure how...

gudel
January 31, 2006, 01:01 AM
I thought he bought it new and it cracked, looks like it's a used one.
What that guy said above.

perpster
January 31, 2006, 12:11 PM
I called Glock recently about exchanging an old G19 frame without a rail to a new one with a rail. I can't remember exactly, but it was less than $200. They told me I only needed to send in the frame (not the slide). You will get a new frame AND NEW SERIAL NUMBER. BATFE goes by frame number, so if you had to register your G17 you will have to make the change. Not illegal to put the old serial numbered slide on the new frame, but the old serial number will be void (& the old frame destroyed). They CANNOT remove your old serial number plate from the bottom of the frame and put it on the new frame--it's integral to the frame. FWIW, I think you can ask for a custom serial number, which can inlcude letters, not just numbers.:cool:

middy
January 31, 2006, 12:40 PM
I bet they'll replace it for free.

Ken Rainey
January 31, 2006, 07:02 PM
They'll replace your frame at no charge. If you had a second generation frame, you'll get a third generation (finger groved) frame. Strange that it cracked there. I had a used second generation 19 that cracked inside the mag well in front of the trigger mechanism housing..they replaced it with a third generation frame at no charge.

Dionysusigma
January 31, 2006, 09:58 PM
*sigh*

What I was referring to was that Glocks have no soul, like automated CS lines. They're cookie-cutter guns that (IMO) are not as attractive or unique as most (not all) 1911s I've seen. Same difference between talking to a computer and a real person. They work, and work well, and many people swear by them, but I've got an 80-year-old hammer that'll mean more to me than a Glock ever will. :)

Regarding the pic--I can't think of anything offhand that would've done that, but whatever happened, the slide itself will show some damage too. Might wanna double check...

JohnKSa
January 31, 2006, 11:04 PM
WARNING! BEFORE reading farther, please read the disclaimer at the end of the post.whatever happened, the slide itself will show some damage tooI don't think so. With the slide in place, it would be pretty hard to damage the frame in that spot. I'll bet something happened while the gun was disassembled.

Or, it could just be a manufacturing defect. That's a strange one...

ikko909
January 31, 2006, 11:23 PM
Probably a factory defect. They should replace it for free.

Try glocktalk.com

Rockstar
February 1, 2006, 10:43 AM
They will replace the frame free; you probably won't get the same serial number, but you will have a free frame. The idea that the slide would also be damaged is silly.

Dionysusigma
February 2, 2006, 08:08 PM
Not if it wasn't a manufacturing defect, and the slide was on it at the time.

Rockstar
February 2, 2006, 08:44 PM
Not if it wasn't a manufacturing defect, and the slide was on it at the time.

Wrong; still silly and wrong.

litework
February 2, 2006, 10:06 PM
Not if it wasn't a manufacturing defect, and the slide was on it at the time.
Are you thinking impact damage?

JohnKSa
February 2, 2006, 10:10 PM
WARNING! BEFORE reading farther, please read the disclaimer at the end of the post.

If the frame had been damaged in that spot while the slide was installed, it seems likely to expect slide damage as well.

However, that kind of damage to the slide would be pretty obvious, IMO. Think about how much you'd have to deform the frame to get it to crack like that and that's about how much the slide would have been deformed--except it wouldn't have snapped back.

With that level of damage, it's reasonable to check for damage to the other parts of the gun, but I think that it would have been difficult for the frame to sustain that much damage with the slide installed.

phantomak47
February 2, 2006, 10:14 PM
A Glock frame costs about $4.00 to make. They should replace it.

Dionysusigma
February 2, 2006, 10:21 PM
Wrong; still silly and wrong.

http://www.intriguing.com/mp/_pictures/compdiff/colonel.jpg

Colonel: "This film's got silly. Started off with a nice little idea about grannies attacking young men, but now it's got silly. This man's hair is too long for a vicar too. These signs are pretty badly made. Right, now for a complete change of mood." :scrutiny:

Are you thinking impact damage? Yup.

However, that kind of damage to the slide would be pretty obvious, IMO. Think about how much you'd have to deform the frame to get it to crack like that and that's about how much the slide would have been deformed--except it wouldn't have snapped back.

With that level of damage, it's reasonable to check for damage to the other parts of the gun, but I think that it would have been difficult for the frame to sustain that much damage with the slide installed.


Unless whatever it was collided with the frame at an angle, but was stopped when it hit the bottom of the slide. Possible magazine damage, too (if it were in there)... if I had to guess, Remington788, you weren't the one that cracked it.

And now for something possibly quite silly... if you can, find out if the officer who had it before you was left-handed. Also find out if they had been in any kind of car-related incidents (like, say, getting rammed by a perp in the driver's door) while on duty.

From where I stand, that's the only thing short of a manufacturing defect that would cause that kind of damage to the frame, not the slide, and only have it show up months (years?) later. Stress fracture of some sort.

duncan
February 3, 2006, 01:48 AM
Is this your first Glock pistol? They may just give you a replacement frame for what it cost to make it. Never had any Glocks crack on me but I have dealt with Glock before and their customer service gets a huge A+ in my book.


Sent me a replacement barrel for my Glock 20 when they found out the barrel had been updated and should have been replaced two years back.

Sent me free parts, free plastic sights, trigger bar connector.

If you are sincere and bring honey, you'll not get a dose of vinegar. yell at anyone and you'll get crap back. Act like a fool, get dissed. Basic.

But Glock, Ruger, Olympic Arms, Smith Wesson, Remington, and even Kel Tec have all offered me great customer service.

Being nice really works.;)

Tecolote
February 3, 2006, 02:36 AM
I've seen a bunch of Glock frames from 1st Gen to the latest style but I've never seen that kind of polymer-metal-polymer style rails before.

It's a used LE trade in with no way of knowing how it was treated by the previous users. I knew an LE who would field strip his G17 and boot stomp the frame to show off how tough it was.:what: Glock will probably replace the frame at a discounted price but with a different serial number that will have to be transfered through a FFL like a previous poster said.

Geno
February 3, 2006, 10:57 AM
The ejector front aligns pretty darned close to the crack. The force and torque of the ejection is born in that area.

From everything that I have heard of Glock, they will replace the frame free. I would be surprised if you end up paying anything more than for shipping it to them.

Keep us posted, please.

Doc2005

Rockstar
February 3, 2006, 08:35 PM
Probably just an anomaly; G17's are designed to shoot NATO spec ammo by the zillions.

Remington788
February 5, 2006, 08:28 PM
Glock called me on Friday and said that they will replace the frame for free. He didn't say what caused the faliure and I didn't ask. It will be the new style with finger groves and light rail and will have a different serial number. I should get it back in 2-3 weeks and the only cost to me has been the shipping it to them.

For what it is worth, the gun was a police trade in 1st generation model used by the Jacksonville Sheriff's Office dateing back to 1989 so I have no idea the life it went through before I purchased it. I've owned it for about 5 years but really don't shoot it much since it is the wifes nightstand gun.

Rockstar
February 5, 2006, 10:08 PM
Sounds like PRETTY GOOD customer service, to me!

Remington788
February 25, 2006, 09:30 AM
I recieved my G17 back from Glock yesterday. Not only did they replace the frame, they also installed new sights (the old front sight was worn from holster use), touched up the slide finish, replaced some of the internals of the slide, and gave me an extra magazine (only 10 rounder, but hey, it was free).

So as far as I am concerned, Glock has excellent customer service.

ChickenHawk
February 25, 2006, 10:09 AM
I sent my G36 in to Glock along with four magazines. They replaced a few worn parts and rebuilt all four mags.

All warranty work.

Only complaint: it took 6 weeks. But I'm still a happy man and count it as a job excellently done.

Cheers,
ChickenHawk

sjk157
February 25, 2006, 10:36 AM
They will probably send you a new frame. The serial number will be the same with a "1-" in front of it.

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