Another reason 911 is worthless.


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SomeKid
April 7, 2006, 06:39 PM
We all heard about how bad the 911 service is around here, but this is even worse. (There is a video at the link.)

http://www.woodtv.com/Global/story.asp?S=4739612

And no, it won't get any better.

Officials said the 911 operator will be disciplined, but because of her years of service she will not be fired.

Woman dies after son calls 911; dispatchers think it's a prank

(Update: Detroit, April 7, 2006, 12:24 p.m.) An investigation is underway in Detroit after a six-year-old boy called 911 to get help for his mom, and the operator acted as if it were a joke.

Detroit NBC Affiliate WDIV reports that six-year-old Robert Turner called 911 on February 20. He thought his mother, 46-year-old Sherrill Turner, had passed out. She was later found dead.

911 tapes detail the call, where the boy tells a female operator that his mom had passed out. The operator demands to speak to an adult before sending police.

The boy eventually hung up and called back a short time later. This time, the same operator warns the boy that he could get in trouble for making a prank call to 911. The boy said police didn't arrive until three hours later and found his mother dead.

The boy is living with family members, who are now pursuing a lawsuit.

Officials said the 911 operator will be disciplined, but because of her years of service she will not be fired.

Police continue to investigate.

Drudge also has this link, which has a transcript of the calls.

http://www.ksat.com/family/8529743/detail.html

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MD_Willington
April 7, 2006, 07:13 PM
Cute kid, probably was told to call 911 if he needed help or someone was hurt, too bad his mom had to die like that...

Justin
April 7, 2006, 07:45 PM
"911 is a joke."

-Public Enemy

gunsmith
April 7, 2006, 07:46 PM
threatening that little boy while his mom is dying...poor kid.:(

Shipwreck
April 7, 2006, 08:17 PM
I heard about this on talk radio on the way home. Sad...

Furncliff
April 7, 2006, 08:32 PM
If a 911 operator does not have the miniscule amount of SAVY it takes to tell if a young one is prankin or calling for help, he/she needs to find another job.. Lawsuit is justified, but Robert Turner has a long life ahead without his mother.

Lupinus
April 7, 2006, 11:24 PM
Officials said the 911 operator will be disciplined, but because of her years of service she will not be fired.
:cuss: :cuss: :cuss: :cuss:

Fire the dumbass. Whats it going to take another person or two to die? I don't care how long you work there your screw up directly leads to someone dieing and you aren't fired? We aren't talking someone who was likly going to die anyway and a med student did a mild screw up. We are talking a dumbass directly contributing to someones death.

Sorry but this hits clsoe to home. My mother had a stroke less then a month ago while I was at work and had to call 911, she had it in her sleep and luckily woke up. Good thing this moron didn't pick up maybe she would have thought my mother was drunk and let her die cause there was no one else home. And the thought of my mother dieing to an equivalent ammount of complete and udder stupidity is unthinkable and hits very clsoe to home. And then the idea that souch total incompatence doesn't lead to being fired? That leaves me sick to my stomache.

LAK
April 8, 2006, 01:15 PM
Officials said the 911 operator will be disciplined, but because of her years of service she will not be fired.
What? "Because of her years of service"?

Don't get me wrong; I am surprized - not shocked.

---------------------------------

http://ussliberty.org
http://ssunitedstates.org

American By Blood
April 8, 2006, 02:09 PM
This shouldn't be a surprise to anybody who has ever visited or lived in Detroit.

The city is a little slice of the third world right in the American Midwest. Nothing there functions. Nothing. Schools, emergency services, sanitation, energy--none of it.

I honestly can't think of a single place in America I'd want to live in less.

Autolycus
April 8, 2006, 10:24 PM
:fire: Firing her is the first thing that comes to mind after negligent homicide or manslaughter charges come about. Why would they think keeping her as an operator would be a good idea? She let a little boys mother die a death that was probably preventable had she not been an uptight idiot.

Erebus
April 8, 2006, 10:40 PM
I thought that 911 operators were required to dispatch police at least no matter what they heard over the phone.

Apparently not.....

This is really disturbing.

What does she do if someone reports a home invasion? Wait until she hears gunshots to dispatch?

SMMAssociates
April 10, 2006, 12:30 AM
Locally, the Township PD will send a car on just about any 911 call.

Once in a while they won't bother, but you pretty much have to be the Chief of Police to not get a visit.

There is one other possible exception - some "teenage hangout" pay phones (and some pay phones in our Mall) don't get a car anymore. Management at the "hangout" or the Mall Security folks are asked to have a look first.

Most of the bogus calls seem to be accidental - either just a flat out mis-dial or somebody trying to dial internationally. Or somebody's little one....

I did it twice.... Sort of.... A year or so before the 911 system turned on here, the telco operators would grab 911 calls and do what they could. Generally, it involved a transfer to the local PD, but don't forget that dialing "0" ("Operator") generally was the "911 System" in many areas many years ago. Anyway, I brought a communications program home from the office, and tried to dial something using the program's "phone book". The number was Long Distance, so it was preceded by a "1". "1 - 216 - xxx - xxxx". NBD.... However, the office phone system was set up so that it was necessary to dial "91" in order to access an "outside line". That, of course, generated "911".... I noticed it about five seconds after it dialed, and dumped the call. The Operator called back about 30 seconds after that....

Also NBD 'cause in those days a car wouldn't be dispatched unless you asked, but it was about 0330 on the "family" phone line. Which rang in the bedroom too.... (The wife thinks 2130 is late....)

Some years later I was given a "candy bar" style cellphone as a loaner. I programmed the local PD's "regular" number into "number 1". The phone is the type that will auto-dial whatever's in the first nine memory slots if you just lean on the button. Clipped it on my belt and forgot about it.

I'm sitting in the chair at my desk ("armchair" type) yakking on the landline phone with a friend and the cellphone rings. It's the PD! "We wondered if you had a problem. We could hear you talking in the background, but...." Stupid chair arm was leaning on the "1".... I thanked the Dispatcher and pulled their number out of the phone. Problem was that I had always (and still have) a "clamshell" phone where you can't do that. The "candy bar" type have no button covers.... You can set 'em to "lock", but it's usually a PITA.:banghead:

(My daughter's "candy bar" calls me and her friends regularly when she bumps it in her purse or pocket.... Can't get her to lock it either. Good thing we got a zillion minutes on the plan.... :evil: )

Never got a car, though, unless you count the time a kid at the local BP mis-read a license plate and the PD showed up here wondering about a "drive-off". The car in question was parked at the body shop, and the license plate (we'd just gotten new ones) was in my trunk. Ooops.... Funny thing is that I usually have a scanner on, but for some reason didn't that Sunday morning....

Regards,

Mr.V.
April 10, 2006, 03:42 AM
See...that would bother me if didn't know that it takes up to 11 minutes (at least in LA) for any emergency service to show up at your door. Is there really that much to get upset about someone who very possibly was going to die from incompetent emergency services anyway?

doggscube
April 10, 2006, 09:16 AM
I think the important word in that story is "Detroit." :uhoh:

A few years ago when our son thought it was fun to call 911, the operator was very polite and understanding when he called back to find out if there was a real emergency. The operator even spent the time to talk to my son about the appropriate use of the 911 system.

-Jeff

FireBreather01
April 10, 2006, 02:01 PM
Given the established precedents/case law that clearly states that law enforcement has no duty to protect the citizenry from crime I wonder if those rulings will eventually come to encompass services like 911. It's there, but the govt has no duty to respond?:confused:

Ungyo
April 10, 2006, 02:04 PM
I wouldn't throw the baby out with the bathwater.

I know someone who's a dispatcher in metro Detroit. He wrote about this very incident on his blog. It's a good read:

http://www.baughfamily.us/ed/2006/04/detroit-911.html

Zundfolge
April 10, 2006, 02:13 PM
What? "Because of her years of service"?

A word: Seniority
Another word: Union

Creeping Incrementalism
April 10, 2006, 02:14 PM
Stupid chair arm was leaning on the "1"....

No joke, I once had a roommate who accidentally dialed 911 while programming it into his speed dial.

Given the established precedents/case law that clearly states that law enforcement has no duty to protect the citizenry from crime I wonder if those rulings will eventually come to encompass services like 911. It's there, but the govt has no duty to respond?

But did any of those previous cases have a celebrity attorney representin'?

Pilgrim
April 10, 2006, 02:57 PM
The concept of 911 is merely a communications standardization tool. It does not guarantee you will get a qualified, quality dispatcher.

Pilgrim

SMMAssociates
April 10, 2006, 04:10 PM
Creeping:

My vote is to NOT program 911 into a speed dialer unless it's a "TAP" phone where a BIG POLICE button is available and a little hard to press accidentally.

My view there is that if you're screwed up enough to need a speed dialer to manage "911", you probably should be calling your favorite funeral home instead.

(Old Russian joke: "When you are told by the KGB that you get one phone call, it's to call the undertaker.")

IAC, I've heard more than one "I was programming" or "I was testing" excuse listening to the local PD handle those calls.

911 really is just a way of centralizing (in some cases) emergency calls, so you don't need to know the local PD and FD numbers, and to provide high-quality Caller-ID service (name, location) to those who are going to handle the incident. There is an expectation of better service, and it probably would be better than going out on the front lawn and hollering, but it's not a direct line to God either....

Problem, of course, is that there are humans involved....

From what I've heard thus far about the instant case, I think I'd have sent a car. However there are areas where that's not necessarily possible. Locally, in the City, 911 response times for anything but "gunfire in process" tend to be measurable in days....

Regards,

zebedee71
April 12, 2006, 08:49 AM
Sounds like your 911 is as bad as 999 here in the UK

The Police have now been told to give on the spot cautions to Burglars Muggers and Some sex offenders to name but a few and let them walk:what:

The CPS claim they are innundated with paperwork and cases reguarding the latter mentioned criminals and also according to the Police it's tying up resources they can use on other cases.:mad:

Yeah like Motorists and screwing them for every penny they can get for speeding.:fire:

They really make the blood of the UK people boil. A general call can now take over 24 hours for a police presence.

I rang to report a stolen car and they just harped onabout having no one to respond to the call.

Wasn't till next morning they came round:cuss:


A burglary can still take hours for a responce

But a guy jumps a red light or is 3MPH over the limit and they seem to have PLENTY of resources by sending 3 police cars after 1 car???

Thats 2 police officers that could be attending a Burglary surely??

Sometimes i wonder WHY we have to pay taxes at all:rolleyes:

Best one was a guy who rang dispatch and said.

"i have a guy breaking into my house"
Dis replied. Sorry sir we have no available personell to attend

Guy hangs up.

Rings back and says "dont worry i shot him"

Within minuets there was 5 cop cars screached to a halt outside his house armed to the teeth. They caught the burglar red handed and when they pulled the occupier and said to his. "You said you SHOT him"

He cooley replied. " you said you had no personell free:D "

Classic

Zeb

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