May 1, 2003, 06:53 PM
I've been carrying a Leatherman on my belt for 9 years, real loose, broke in and lots of use. I busted a rivet on the side over-torqueing a screw with the big flat-tip. What the hell, I gambled the postage and sent it back.
Just got it back, I figured they would throw a new rivet in her but no, they sent me a BRAND NEW ONE!
I just want to pass on to every-one my experience with a company that stands behind their products is worth doing repeated business with. I have had similar experience with Ruger.
May 2, 2003, 03:43 AM
Nice to hear that they stand behind their products. That is how one builds customer loyalty.
May 2, 2003, 03:13 PM
..to my little Leatherman "collection".
On the box and in the little direction sheet that came in the box it says, Warranty: 25 years. This thing will outlast me!
May 2, 2003, 04:00 PM
The Leatherman tool is one of the most significant tool developments in our lifetimes IMHO. They simply rock and I hope Mr. Leatherman dies a rich and happy man.
May 3, 2003, 10:09 PM
I've been carrying a SuperTool for years and wouldn't be without it. That thing has saved my bacon on more than one occassion.
When I 'upgrade' to a new model, maybe the Super 2000, I'll be sending this one if for a new saw blade (snapped when cutting a drag handle to tote a nice buck out of the woods), and then I'll retire it to the glove box.
Every duty belt needs a leatherman multitool. No other company compares.
I can't wait to see their new ad campaign; "Leatherman: for when your arm is trapped under a 25-ton boulder, and you absolutely, positively have to get free..."
Sick, sick, sick, I know. That guy is one tough monkey, and I'd be glad to shake his remaining hand if I ever meet him.
May 5, 2003, 10:12 PM
I've had a similar experience. Leatherman=awesome