Ruger customer service is A+...


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battlehatch
August 29, 2006, 06:20 PM
I have a Ruger P944D .40S&W. Great first pistol, nice safety features, good pop to it. Anyway, my friend and I were at the range and the recoil spring collar retainer fell off. I didn't find out until I got it home to clean it and the guide rod assembly fell apart. I went through 5 aftermarket parts distributors for the collar retainer and they were all wrong! I was so frustrated that I was having this much trouble buying a $.50 part!! Finally, I broke down and called Ruger. I assumed that I was going to have pay for the part, so I got the jaws of life and opened my wallet. The lady who I spoke to on the phone was really polite and empathized with my frustration. I gave her the serial number off the pistol and in two minutes, she got back on the phone and told me that the part was on the way and that instead of sending me the retainer, she was sending the entire guide rod assembly free of charge! In a few days, the part arrived, gun works perfectly now. I work in motorcycle sales and service and it's nice to receive good service once and while!

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Maverick7340
August 29, 2006, 09:11 PM
That's good to hear. Since I own a Ruger it's good to know they still have good CS.

Cobalt60
August 31, 2006, 10:30 AM
I recently purchased a Ruger SP-101 at a local pawn shop for a great price. When I took it to the range, I found out why. It's wouldn't cycle past a specific loaded chamber. Called Ruger and they said send it back. I did and 18 days later I received the 101 back working perfectly. No charge to me except for initial shipping cost. The ladies I talked to on the phone were polite and very helpful.

I've been a big fan of Ruger for a while and had heard of their "You break it, we'll fix it" policy. This was my first time to deal with Ruger's customer service and I'm extremely happy.

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