Talk about Failure!


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emjimb
October 30, 2006, 05:29 PM
BUYER BEWARE !!!! Smith And Wesson Performance Center

OK Guys -Listen to this story --------- -------This is a Smith and Wesson Performance Center gun , purchased NIB _(Model 327 )--

I go to the range with S and B and Winchester ammo ------------I get NO Fires - 80% over 70-80 Rounds !!!!!!!!!!!!!!!
So I call S and W PC------First question -"what ammo"-so I tell him -" oh yea -hard primers " I say well the Winchesters did not fire either -------"Ok send it back " ...I tell them also that the grip screw is sticking out past the grips --The gentleman says-(Are you ready )----"You can Just Cut It off " -!!! -----So I ask if they can email a shipping label ----"no" --can I pay for overnight and you can reimburse me --"No" ---how long will it take ---"about 5-7 days to send me a label and once we get it about 3-4 weeks ". So after 5 days I call and complain and guess what -got it right away this time ---so the gun goes Bye Bye .................... It comes back -and I run to the range with Black Hills ammo (Good stuff-I thought ) as I wanted to eliminate the problem of ""Oh Yea -hard primers"".........and I fire off 64 rounds with one NO Fire ---I come home and I calmly write an email back to S and W telling them the problem -----OK are you ready -I will copy here their response :
When you do shoot again, we would suggest trying a different
brand of ammunition so that can be ruled out.


WHAT!!!!! I write another email demanding to speak with someone in authority and also place 2 Phone calls -------no one gets on the phone (Surprise -Surprise).but I get another email :
Jim,
I am the supervisor, and I just want to make sure that
we rule out the possibilty of any problems with a specific
brand of ammunition. The gun was repaired and test fired
before it was shipped and we didn't have any malfunctions.
Please put the pistol through it's paces next time you shoot and
then let me know the results.
When you do shoot again, we would suggest trying a different
brand of ammunition so that can be ruled out.

So I guess that I purchased a "hand built"" custom " "Wolf spring." "Performance Center"'......etc.etc...revolver with a MSRP of $`1200+, and ..
I can't use S and B ,Winchester, Black Hills .........** Hey-- does Sand W manufacture ammo in the Performance Center they can sell me -???***--------------------So in closing let me say that my old Colt Python shoots everything (and well I might add) as does my Ruger 44mag. Alaskan and the guy at the range the first time had an old Taurus-all my Hard Primers went bang there too!!!!!!!!!
BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!

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azredhawk44
October 30, 2006, 05:59 PM
You could maybe give me a new Smith & Wesson... but you sure couldn't sell me one. I'd say at this point that Ruger is the best new revolver out there, followed by Taurus. The original Taurus designs (tracker and raging bull) are very impressive to me.

And the locks (when present) on these guns are much less likely to give malfunctions than the S&W lawyer-glory-hole.

Derek Zeanah
October 30, 2006, 06:09 PM
This is the third of these I've closed. Please stop reposting this. Being upset is fine. Repeatedly cluttering these forums with the same post isn't.

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