Whats going on at BigIron


PDA






Donny
November 14, 2006, 04:49 PM
I ordered some .44 revolver bullets from them nearly a month ago. After 2 weeks I e-mailed them to let them know I hadn't received them yet. They replied and said they sould have gotten to me and they would look into it. That was 2 weeks ago and I have e-mailed them since but no response. They took good care of me the first time I placed an order but I'm baffled by this lack of response and I'm starting to get a little cranky about it. If any posters here know if they are having computer trouble or something please reply so I don't stew needlessly. Otherwise tell them to get my dang bullets to me.

Thanks

Donny

If you enjoyed reading about "Whats going on at BigIron" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
Third_Rail
November 14, 2006, 05:24 PM
Don (N. I assume?),


This is Thomas - I've e-mailed you a few different times, so I'm a bit surprised at this. Both you and one other customer haven't received e-mails I've sent, but all others have.

The bullets did indeed ship out, but I see they didn't get there. We'll be shipping out two more boxes to you of the 190 grain bullets tomorrow. Sorry for the delay!

Donny
November 14, 2006, 06:09 PM
Thirdrail,

Thanks for the reply I kind of figured it was some sort of dang computer problem as you folks were very responsive the last time. I always like to give people the benefit of the doubt thats why I figured I should post here before I got mad. I apologize for any short tone, I just thought I might be gettin ignored when my e-mails wern't gettin responses. Glad to hear it was technology at fault. Should I be lookin for the brown truck or the red white and blue one?

Thanks Again,

Donny

Third_Rail
November 14, 2006, 06:19 PM
Don, we'll send it out by USPS, as most of our packages go out with them. They've lost less than UPS, FedEx, and DHL, if you can believe that.

Steam dragon
November 14, 2006, 06:53 PM
Just a hint, check your spam folder...
And the filter settings.
For some reason I have to tell my e-mail (Yahoo) every week that my bank is not a spammer.

mec
November 14, 2006, 10:50 PM
My non-yahoo account rejects return e-mails at random too. It's just one of the things that happens.

Manyirons
November 15, 2006, 10:32 AM
Howdy!

Gotta call from tha BOSS askin what tha hells up with things i sent. Lookin fer tha papers now sos i's can track em, but i DID send everthin i's spossed to!

Tha post office in rushville aint no good, BOSS saya might as well jus throw tha boxes in tha trash fer all tha good it does from there Bout half jus goes someplace else an no one knows where.

Gots more chores i'll check back an give yall an update.

Third_Rail
November 22, 2006, 03:34 PM
Don,

Per your e-mail, I note that the bullets still haven't arrived. I'm quite fed up with USPS now - we'll give it until Saturday to arrive, then re-send Monday by UPS or FedEx.

Thanks for your patience!

sundance44s
November 22, 2006, 05:17 PM
Thirdrail do you have a clue when i might get the nipple wrench ??????

Third_Rail
November 22, 2006, 05:37 PM
I'll ask Jule tomorrow -I'll be away with family for tomorrow. :)

Third_Rail
November 22, 2006, 08:45 PM
I talked to Jule - he should be sending it out Monday, since he made another one for you.


We're so damn tired of USPS at this point it's not even amusing. We'll be doing insured mail on EVERYTHING sent out, along with delivery confirmation unless otherwise specified. It's worth the extra few dollars a package to make sure things get there instead of having these problems every again.


Again - everyone, thank you for your patience and understanding. :)

Shawnee
November 22, 2006, 09:44 PM
Hi TR...

You don't have to feel like the Lone Ranger, TR.

I shipped 6 smallish, easy, well-packaged boxes to Florida. Two of them didn't make it at all. Three of the ones that did were tremendously damaged and the other one was moderately damaged. :cuss:
Have had three packages arrive here that were absurdly damaged and two that were shipped more than a month ago and are nowhere to be found.:banghead:
Don't know what's with the USPS in the passed couple months but it's ridiculous. :cuss:

Third_Rail
November 23, 2006, 01:06 AM
Yeesh! I thought it was just the smaller post offices that were having such trouble... has quality of service really gone downhill that far in the past few months?? :what:

arcticap
November 23, 2006, 03:14 AM
I thought that the post office subcontracts with Fedex, at least for Priority Mail anyway. Before a Fedex plane departs, the Priority Mail is then loaded provided there's room after the Fedex packages have been loaded, and then maybe the rest of the mail does too, again providing there's room. That's the reason why Priority Mail has that name, it's given priority. ;) I'm not totally sure how it all works, but the USPS doesn't own planes, and the Fedex planes probably wouldn't be full of cargo otherwise. :D

Third_Rail
November 23, 2006, 03:25 AM
They don't use horses anymore? WHAT?

mec
November 23, 2006, 08:34 AM
I've never had a bit of problem with the post office but people who mail more stuff do. One guy I know mailed some stuff he had sold on e-bay (license plate validation stickers of all things.) and somebody at the local po stole them.

Plink
November 23, 2006, 05:22 PM
I've had a lot of problems with USPS too. Before Halloween, I sold off 23 costumes on ebay. 2 never arrived, several arrived damaged, but luckily, costumes being flexible, were still useable. I was disheartened. Some years back I did a lot of sales through Ebay and used Priority Mail for my smaller items and was really pleased at the time. Back then it was UPS that gave us fits.

Shawnee
November 23, 2006, 08:10 PM
Hi TR...

I was sending and receiving from the P.O. in Hillsboro, Ohio which is... er.... quaint, to be kind. But also was sending to a very rural P.O. in central Florida - so rural the window is open only 2 hrs/day weekdays and three hours on Saturday.
I, too, used to send/receive a lot of small items due to eBay and the USPS Priority was great. Only in the passed 4-5 months has it seem to have imploded. :fire:

Car Knocker
November 23, 2006, 08:46 PM
They don't use horses anymore? WHAT?
Iron horse moves a lot of mail still.

mpmillen
December 11, 2006, 12:08 AM
Hello all,

If anyone else is having a problem with Big Iron Barrels please contact me via email at mpmillen "insert at symbol here" AOL.com.

I do not intend for this thread to be a place for people to post negative comments or complain - if you want to do that please start your own thread.


Thank you,

Mark

sundance44s
December 11, 2006, 08:37 AM
YES you can count me in .:fire:

motorcycle_dan
December 11, 2006, 09:07 AM
Never had a problem with Big Iron barrels. I would like to place an order with them and have been unable to contact them but other than that....

Shawnee
December 11, 2006, 09:15 AM
Hi All...

Go to their forum...

http://www.bigironbarrels.com/forum/index.php

Registration is free.

Just post your questions or send them a PM and I'm sure Jule will get back to you via the forum or PM.

:)

Manyirons
December 11, 2006, 11:39 AM
Answerin ta SUNDANCE, yer barkin up tha wrong tree my fren cause i screwed yer thing up not tha BOSS.

Aint a better gguy walkin an i AINT sayin it cause hes payin my medical bills when he dont havta.

mike101
December 11, 2006, 12:20 PM
Bigiron has had some rough luck this last few months. They had flood damage to deal with in Sept., after all of that rain. Then, both Jule and Thom came down with serious illnesses.

Things are getting back on track, so hang in there, and they will take care of you. Jule is saying that all work will be completed by year's end. Go to their forum for more info.

Patience, grasshopper.

sundance44s
December 11, 2006, 12:40 PM
ManyIrons i`ve every excuse in the book to date ..
Machine teardown
Heat Treater lost it
Sent another to the Heat Treater
Boss is getting his own Heat Treater
The Great Flood
US Postal is screwed up
ManyIrons is sick
The Boss is sick
One thing i do know for sure I is PISSED
You 2 should pick one excuse and stick too it .
If you 2 ever recive a check in the mail from me again ...it was a mistake send it back ! :fire:

Manyirons
December 11, 2006, 12:48 PM
Mr. ill sure take er from my own pocket an send er to ya. Tol ya afor was MY screw up an ifin ya gots anythin bad ta say about tha BOSS ya better try it in person with me.

Aint NOTHIN that mans done ta hurt anyone an hes been tha kindest guy ive ever met and you AINT.

Donny
December 11, 2006, 01:59 PM
BigIron is indead having some problems of late. I ordered some bullets two months ago and still don't have them. However, They sent me a refund and are going to send my order via UPS any way. Frustrating, yes but I don't think they are in any way dishonorable or dishonest. Small businesses run into rough patches now and again and they are going through one now. Frustration is an appropriate recation to this but unkind words are not.

Don

motorcycle_dan
December 11, 2006, 03:10 PM
I don't know beans about history of problems. I can attest to the big rain and floods we had here in Ohio recently.

Jule just called me on his dime and I hope to meet him in person this coming weekend. Got a revolver cylinder that needs his special nipple tool (or fired from a cannon, depending on my mood.

I would suggest though that anyone wanting custom gun works or custom parts of this speciality, Get used to long lead times with a small business. They have lives as well. Most of them are reputable and live on their word.

If you can't live with that kind of service, suggest you take up a different sport. (might I suggest skydiving)
(you don't like the way the chute opens, take it back, no questions asked.)

mp510
December 11, 2006, 11:13 PM
I thought that the post office subcontracts with Fedex, at least for Priority Mail anyway. Before a Fedex plane departs, the Priority Mail is then loaded provided there's room after the Fedex packages have been loaded, and then maybe the rest of the mail does too, again providing there's room. That's the reason why Priority Mail has that name, it's given priority. I'm not totally sure how it all works, but the USPS doesn't own planes, and the Fedex planes probably wouldn't be full of cargo otherwise.

That is correct, FEDEX does carry around USPS Priority Mail on their planes after their packages are loaded. Not sure if FEDEX moves FCM et-al or not. Some services are ground (or whatever is cheapest) and are priced likewise. I've got a notion that mail is also transported on regular planes as well, especially after what I heard one commentator saying on FNC this afternoon.

Needless to say, the only parcel that's ever been lost on me went through, of all places, Las Vegas- which is not rural by any perversion of the world. The seller was able to demonstarte that the PO was in fact at fault (DC went dead after check in at Las Vegas), but was generous enough to issue a refund, to help a customer.

sundance44s
December 12, 2006, 09:31 AM
Thirdrail and ManyIrons scroll up ..Thirdrail said on Nov. 22 Juel ( the Boss ) will be sending my nipple wrench out on Monday Nov the 27th ...
This is Tuesday DEC. the 12 th . over 2 weeks ago still waiting ...do i beleive it was sent . YOU BET I DON`T !
Why would i think after waiting over 6 months , i would get it now .
I took U people for your word , ManyIrons feels like i`m a bad man for complaining .. must be the meds confuseing him ..Manyirons Right is Right and Wrong is Wrong .

Plink
December 12, 2006, 04:09 PM
Speaking of Fedex and damaged packages. I ordered a hand truck a couple weeks back. That's like a flatbed with push handles, for moving inventory around. You could put a V-8 engine block on that thing safely. Anyway, they managed to BREAK it in shipping! How do you break a steel hand truck? Now I'm having to deal with a stack of paperwork and finger pointing. I need the truck for loading and unloading merchandise at gun shows and a show is coming up soon.

If you enjoyed reading about "Whats going on at BigIron" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!