CZUSA a real letdown


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Maxinquaye
November 17, 2006, 01:03 PM
I'm a big fan of CZ's pistols but I have to say my experience with them over the phone just left me cold. The firing pin on my 75B broke after about 20K rounds and I ordered a new one. After installing the new one, I kept getting light strikes. Finally figured out that the new pins have a different amount of clearance for the firing pin safety because of a design change in '99. Called CZ and asked for an old style pin and was told to "file the new one down". I'm also worried that the safety itself will be compromised since the edge is peened from trying to use the improper part. They told me they would be happy to SELL me a new one...after it was damaged by an incorrect part THEY sent me...and are unable to send me the correct part on a gun that's only 6 years old. Dunno if I'll be buying any more CZ's which is a shame...
:scrutiny: :cuss:

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gudel
November 17, 2006, 01:13 PM
Why didn't you just send it back in the first place?

Maxinquaye
November 17, 2006, 01:15 PM
Because it only needed a new firing pin, which is something I am capable of doing myself. In fact, I can throw the old pin on my mill and fit it too, and likely clean up the old FP safety and fix that. However, I have a lot of tools and some metalworking experience. The majority of people would be in for a visit to the gunsmith with service like this.

gudel
November 17, 2006, 01:19 PM
I guess they really stick by the book of 5 year warranty. What are you going to do now?

Maxinquaye
November 17, 2006, 01:21 PM
Clean the parts up in my mill and never buy another CZ. Bummer as I was looking at a RAMI for carry and know of at least 3 people who have purchased CZ's on my recommendation. They're losing my business and that of my friends over a $10 part. Wow.

Smurfslayer
November 17, 2006, 01:34 PM
Not to poo poo the righteous indignation but at least CZ will actually send you a part. Good luck trying to get Glock, Sig, or H&K to send you a firing pin. I broke an H&K USP 9 f/p at about 7500 rounds, so not only was I more righteously indignant, but I ran face first into H&K's "armorer only" parts restrictions. St!nkers.

If you like the gun, but are dissatisfied with the service, pen them a nasty-gram and remind them that there are competing pistols out there that will easily fit your requirements.

My few pieces of eight.

rellascout
November 17, 2006, 01:36 PM
I would call them back and explain the situation again and I would bet that they make it right.

Maxinquaye
November 17, 2006, 01:37 PM
Yeah, I just prefer to deal with companies that do good business. Compare them to Walther / S&W. Called the other day to buy a recoil spring for a P22. They took my address and sent me one...asked how much they replied cheerfully "no charge"! Now THAT'S customer service. Got it in 2 days too...

TX1911fan
November 17, 2006, 01:46 PM
I haven't had to deal with CZ customer service, and after this story, I hope I won't have to. I will second the cudos to S&W/Walther customer service. They took back my P22, worked it over, cleaned it up and sent it back, all free of charge. Everyone can make a bad gun or a bad part once in a while. It's how you deal with it that keeps customers.

Correia
November 17, 2006, 01:54 PM
good luck trying to get Glock, Sig, or H&K to send you a firing pin

One point of order on that. I've broke Sig pins before, and had a new one for free in the mail in a couple of days. And it was not the original owner either.

pedaldude
November 17, 2006, 02:00 PM
I'd try calling again and talking to a different person, or even asking to talk to someone else while on the phone with the difficult person. Answering phones for a service hotline aint the best job and sometimes the people on the other line are just sticking it to you because of there own insecurities.

Also I know people who in the past have been nasty and rude to customers because they are angry with their boss and deliberately want to make people angry.

your experience is unfortunate and if you call again and notice the same pattern of dismissive behavior on part of the customer service department it doesn't speak well for them,

sounds more like a conversation with the phone company.

Maxinquaye
November 17, 2006, 02:21 PM
Well, I spoke with two people, and I was not nasty or rude to either. The second was their gunsmith. If he tells me I'll have to pay for the part, so be it. I'll take my business elsewhere.

1 old 0311
November 17, 2006, 02:38 PM
Guess that will leave more CZ's for the rest of us.:evil:

Mark54g
November 17, 2006, 03:53 PM
Totally different experience on my part. While they were sometimes a bit hard to get ahold of, CZ-USA has been great to me. They sent me 3 parts for my pistol when I did not even ask for anything.

First off, was a front sight when I mentioned the dot on it was a bit off center. 7 days later, new front sight.

Second was an issue I had with only 2 brands of ammo. All other brands worked great. There was an ejection issue with Blazer and a slide locking back prematurely with Fiocchi. They sent me a new slide stop spring and extra power extractor spring, again, free of charge and they arrived in 6 days.

tango3065
November 17, 2006, 04:24 PM
I called them today also and had nothing but a positive experiance trying to get flush mount mags for my cz40p. You want to have a unforgetful experiance with customer service just try getting parts from taurus;) .

armoredman
November 17, 2006, 05:13 PM
I am very sorry you had such a bad day with CZ-USA. I am one of the ones who has had nothing but outstanding service from CZ-USA. :cool:
Call them back, and see if they understand what happened and why you are upset. :(

Phil DeGraves
November 17, 2006, 07:09 PM
I have found S&W to be the absolute best in the Customer Service Dept. Springfield tries hard. The customer service people are very helpful, but their warranty workmanship leaves something to be desired. I've heard Ruger is excellent and Sig has always been helpful to me, although I have heard (though not experienced) that they can sometimes be difficult to deal with.

hqmhqm
November 17, 2006, 07:15 PM
S&W really lives up to their lifetime warranty. I bought a used 22A and something broke off the slide, I just sent it to them and they repaired it no questions asked.

If only their stuff fit my hands better.

cvb
November 17, 2006, 10:53 PM
good experiences here...so far. The item you want is something
I wouldnt mind CZ doing the work. for them it could be a liability thing.

phorvick
November 17, 2006, 10:57 PM
My experiece with CZ customer service was horrid. Never again. I love my CZ's but I will never buy another.

Buck Nekkid
November 18, 2006, 04:00 AM
Yep, ya love the gun...ain't gonna buy any more. What horse excrement! I got 8 or 10 CZ's and a bunch of Rugers. I've had good and bad service from both companies. Am I gonna pout and take my business somewhere else when these firearms fit my needs the best? Hell no!

jlh26oo
November 18, 2006, 04:30 AM
They're losing my business and that of my friends over a $10 part. Wow.

The flip side of that is you're also losing their business over the same value. Meaning, it's a gun you like, and you are sacrificing it out of principle (not that there's anything wrong with that). Power.

On the matter other companies NOT doing similiar- I once LOST a pin removing the cylinder from my GP100, and I told them as much. They didn't care, just sent me another for free. While I appreciated it, that in itself probably wouldn't make me give up GLOCK for a P series- even if GLOCK CS ever similarly screwed me (to the tune of $10) as they did you.

Especially considering you have the know-how to fix it yourself, don't give up your handgun of choice over $10, ymmv.

Pilot
November 18, 2006, 06:28 AM
I've never had to use CZUSA customer service as my three CZ pistols have been flawless.

varoadking
November 18, 2006, 06:34 AM
Why didn't you just send it back in the first place?

Because it only needed a new firing pin, which is something I am capable of doing myself.

Apparently not...:rolleyes:

hso
November 18, 2006, 10:22 AM
Strange. They sent a set of grip screws for my wife's RAMI free of charge when I asked about getting a single replacement for one that fell out.

WarMachine
November 18, 2006, 11:44 AM
Apparently not...:rolleyes:

Did you not read his post? He did put in the new firing pin, but it had the wrong dimensions.

mwpslp
November 18, 2006, 07:55 PM
Was the year of the gun mentioned during the ordering of this pin from CZ? Perhaps it was an oversight on everyones part. Also if the gun has a 5 year warranty and it is 6 years old they would certainly not think to send the older style pin as it is out of warranty and they are not responsible for the repairs (assumming the pin was sent at no charge).

strat81
November 18, 2006, 10:35 PM
Wow, you guys are giving the OP a hard time. This gun could have been out of warranty for 50 years and CZ should still have fixed it. It's a small $$$ part: it's called goodwill. They sent him an incorrect part and wouldn't fix it when it was brought to light. Others have said the OP is crazy for giving up CZ over a $10 part. The fact it's such a small part makes the OP even more correct. And let's face it: CZ isn't the only firearms manufacturer out there. And with some test-firing and shopping, I'm sure a suitable replacement can be found.

To the original poster, before you give up on them completely, try writing a rational letter. Explain the situation and lay out what they need to do to earn your business back. Do not use profane language or start making threats. Send it to customer service and CC the president of CZ USA. Letter writing is a lost art form; they can be superior to phone calls since you are able to take your time and form a clear, articulate thought.

Best of luck!

Maxinquaye
November 19, 2006, 12:41 AM
I paid for the firing pin, they did not send it free of charge. I also told them the year of the gun and they still sent the wrong one and did not mention anything about any changes. In fact the first person I spoke to when I discovered the difference told me there had never been any changes. Only after speaking to the gunsmith did the change information come out.

It comes down to the fact that they caused damage to my gun by sending an incorrect part and then refused to correct their error. It also comes down to the fact that they blithly told me to "file it down". I have a micrometer and mill, so I can do the job right. Joe homeowner does not. If you file off an extra .01", you disable the firing pin safety. This companies crappy customer service could potentially get someone hurt.

orionengnr
November 19, 2006, 01:24 AM
I have dealt with Customer Service at S&W, Kahr, and Para-Ordnance.

Each has been exemplary, each has fixed guns that I bought used when they could have avoided doing so.

Each has gone above and beyond what it could have taken to satisfy me--they actually strove to make me happy. And succeeded.

That approach has led me to make additional purchases from each company, and (more importantly) to sing their praises on many occasions both in person and on Internet boards such as this one.

strat81
November 19, 2006, 02:30 AM
In all seriousness, if the company is giving out bad advice, sending the wrong parts, and telling people to file down parts that can impact the safety of a firearm, it might be worth contacting the BATFE.

This would be akin to Ford sending me the wrong master cylinder and telling me how to modify it to work on my vehicle. Screwing it up results in no brakes and danger to me and those around me.

Buck Nekkid
November 19, 2006, 03:27 AM
Oh Ya, let's all write to BATF...that will really solve something:banghead:

Rob96
November 20, 2006, 05:57 AM
I just find it amazing they have no parts for the gun. Did you ever here S&W, Ruger, Glock say they don't have parts for an earlier model pistol?

Frankly I just don't see what all of the hype is about CZ. The CZ75B I had would begin to have extraction problems after firing 75 rounds.

jlh26oo
November 20, 2006, 06:24 AM
Frankly I just don't see what all of the hype is about CZ. The CZ75B I had would begin to have extraction problems after firing 75 rounds.

:uhoh:

Rob96
November 20, 2006, 06:34 AM
I don't think I need to duck and cover on this. I have always been of the belief you need to use what accomplishes your mission. But if they want to flame me, I have thick skin.:neener:

jlh26oo
November 20, 2006, 07:06 AM
CZ75b >> Rob96

:cuss:

atblis
November 20, 2006, 01:09 PM
I've dealt with CZ-USA, fortunately never for repair needs. Their communication/organizaiton skills aren't perfect. Mike can be a little gruff but is usually helpful. When I've ordered from them, it is clear that they don't always have their sh*t together. They are still way better than EAA.

They had firing pins for my 86 Cz75. Why they wouldn't have them for the other... don't know. THough I think 1999 falls into the first few years of the firing pin safety.

The thing with CZ-USA, as far as I can tell, is that they are a seperate entity from CZ-UB (who actually makes the firearms). The CZ factory in Czech Republic probably has any part you could possibly want. I think not stocking those is simply an oversight on the part of CZ-USA.

There does seem to have been a run of guns with extraction problems. CZs are my favorite pistols, but I'll admit they do seem turn out more lemons then Glock/HK/SIG, but this is reflected inthe price and CZ-USA has been decent about correcting problems. I've never had to use their warranty though.

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