[Sir Galahad]

Ok, so I got one new. So what does it do? Shoots a FOOT HIGH right out of the box with all ammo. With sights cranked all the way down, still shot about 6 inches high. Called Beretta customer circus and sat on hold for 30 minutes to talk to a rude, unhelpful customer service rep who just said I have to send it back. No Return Authorization number, no nothing. Wel, I got it back the other day and they replaced the barrel. Paperwork says they could not zero it at the factory, so they replaced the barrel. Enclosed a test target showing a pretty decent group. Yeah, they must have fired another pistol at it, because this one isn't shooting like that. It shoots 5 inch groups at ten feet. What a tack driver! :rolleyes: This thing, from a rest, will not hit a can at 20 feet. It will actually put rounds all around it without hitting it once. WOW!! How impressive! Must be that Guigaro Design or whatever! More like GaggingGun Design.:barf: What a POS. Should have bought a Ruger. This pile of:cuss: Gets sold, I'm done screwing around with it. I'm not sending it back again and paying more shipping. This was my first Beretta and my LAST! I will NOT buy another Beretta. Period. Their customer service stinks and so must their QC. :banghead: :fire: :cuss: :barf:




Beretta Neos=:banghead:

[outfieldjack]

How will you pawn this POS off on someone...... hopefully nobody here a THR would get stuck with it......

[WonderNine]

Probably the same way Beretta pawned it off to him. Something wrong with selling a gun you don't like?

[Sir Galahad]

All I know is it's a POS. So it goes. Lots of people want them. Not me anymore.

[Sir Galahad]

I hear how great Beretta is. Really? Where? Their customer service stinks, their Quality Control obviously stinks (I got a crappy replacement barrel to replace a crappy barrel), and they just do not seem to care. You watch. That CX4 Storm everyone is waiting for is going to be a POS, mark my words. It's also designed by that GaggingGun Design that designed the Peeos, er, Neos. You watch. That Storm will be an inaccurate POS. An overpriced one, too. And you'll be saying, "I should have bought a Hi-Point or a Ruger PC9!"

[B27]

You don't think that judging a whole gun company's output on one example of one model might be a bit hasty?
Can we judge all Colts by the All American 2000?
Judge all Smith & Wessons by the Sigma?
Judge all SIG's by the Trailside?
The Neos may well be junk. I'm a huge rimfire fan and I knew 10 seconds after picking one up in a gunshop that I had no interest in ever buying one.
But the Beretta 92FS stainless that is lying loaded about five feet from me has my confidence that it will go bang 15 times without fail if called upon to do so.

[cratz2]

My local guy says he's never had anyone complain about them per se but more than one has mentioned that they should have bought a Ruger.

And he says that he'll gladly sell someone a NEOS - they are in demand - but if someone asks for input on the matter, he recommends the 22/45 or the MKII.

[Number 6]

I love mine. It shoots straight and has not had a single malfunction in over 3000 rounds, and that is with really cheap ammunition and some good ammunition. It always sucks to hear about someone getting a poor product, sorry yours has been such a problem.

[WonderNine]

The Neos I handled was very awkward and top heavy. Not to mention, uglier than a Hi-Point. Ok, maybe that's streching it...

Ruger MKII and Browning Buckmark....much better....

My father has a stainless Ruger MKII w/6 & 3/4" barrel. He put firesights on it too. LOVE THAT THING!!!

[SouthpawShootr]

Probably the same way Beretta pawned it off to him. Something wrong with selling a gun you don't like?

Nothing wrong with selling a gun you don't like. Somebody, somewhere will like it. And nothing wrong with selling one that has problems, as long as the buyer knows what's up. I think you should send it back again....and insist that they pay the shipping both ways, since they obviously just popped any old target in the box with the gun. It would be really golden if you could match the ammo that they used and include a test target back to them.

[Peetmoss]

I have one and like it alot. Hey just for the heck of it check and make sure the barrel nut is tight.

[gudel]

did Beretta CS offer to fix it or replace it?

[aircarver]

One... Bad Gun...
Two... Bad customer service...
Three.. Bad 'Factory repair'...

Sounds like three strikes & they're out to me....

[MoNsTeR]

B27,
Not to hijack the thread, but what's wrong with the Trailside?

[Mastrogiacomo]

Well, I hated my S&W -- and can't say I was thrilled with THEIR customer service. I found them rude, brief and not much help. It's like talking to a picture on the wall really...needless to say I sold mine for cheaper than I should have but I hated it that much. This isn't to say I wouldn't support someone else's decision to buy a S&W gun...just warn them about the lousy customer service I received. It was just bad luck perhaps for me but it's not to say other people won't be delighted with their purchase.

On the other hand, I have two Berettas and never had a problem with either -- or Beretta customer service, but then I always e-mail them and so far, they've been responsive. Sorry to hear you got a lemon.

[Croyance]

My local guy says he's never had anyone complain about them per se but more than one has mentioned that they should have bought a Ruger And he says that he'll gladly sell someone a NEOS - they are in demand - but if someone asks for input on the matter, he recommends the 22/45 or the MKII.. Which doesn't say that the Beretta is a bad gun. Why wouldn't your local guy recommend a Browning Buckmark, another popular choise?

That CX4 Storm everyone is waiting for is going to be a POS, mark my words. It's also designed by that GaggingGun Design that designed the Peeos, er, Neos. You watch. The only real complaint I have heard about the Beretta 9000S is that the safety/decocker is too stiff, and that wears in. The 9000S is designed by the same firm.

[B27]

MoNsTeR-
Nothing.......NOW.;)
Early examples of the Hammerli built SIG Trailside had a unusually high number of problems associated with them. Those problems have now been corrected in the current production guns.
Unfortunately, many those of who own early examples, like me, still have a problem child on their hands even after trips back to the factory.
I've had mine three years and have yet to find a type of ammo it will both function well and group well with.
But the search goes on.:D

http://www.fototime.com/49188281958D8F9/standard.jpg

[gudel]

that gun doesn't seem like it's gonna be comfortable to hold :) big grip

[B27]

I use both hands.:D

[George Hill]

So if the gun is having so many issues... you go ahead and deck it out with custom grips and a scope?

:scrutiny:

[makdaddy03]

Could be the shooter.;)

berettausa.com

[B27]

George-
Those items were added before the gun was ever fired. And I still expect to find some ammo it will like. Have hopes for a couple bricks of Wolf Match on the way now.:)

And it could be the shooter.:D

[Sir Galahad]

Trying to get a hold of Beretta is like trying to get a hold of the White House. I'm sick of screwing around with this POS. Consider it sold. Beretta customer service STINKS. Period. End of story. I have no confidence in them or their products. They don't seem to give a damn about their products, so neither do I. I'm not sending it back again and again. I see this happening already. Trying to get a hold of someone there takes time I don't have to sit on hold for half a hour. Anyone have their email address? Maybe I'll try one time and request a new pistol and they pay shipping.

[gudel]

try it in writing. i personally don't like calling people specially CS.
i do everything in writing.

[cool45auto]

I love Berettas. I haven't had my Neos long at all but had fun my first time to the range with it.

Now, to be fair, I've never shot it with the iron sights. I bought a red dot scope and put it on before I shot it. For all I know mine could be shooting high with the iron sights, but with the red dot I was hitting everything.

I'm sorry you're having problems with yours considering all the fun I've had with mine.

Keep us up to date whether you sell it or contact Beretta again.

[Number 6]

When I first got my Neos no matter how I adjusted the sights I would always shot high and to the left. When my brother shot it he was always dead on however. One day I went to the range with 2 bricks and spent a couple hours trying to get the right sight picture. Now that I have figured out the sight picture it shoots dead on. It might just be me but I initially did not like the iron sights on the pistol but now I have gotten used to them and can tolerate them for the time being, until I mount a red dot on it.

[Sir Galahad]

When I sent it in, I sent them a letter with the pistol and a letter to their office and a letter with the warranty registration card. No response to any of them. I don't see why they would respond now. They probably just throw the letters away that they get.:rolleyes:

I have about 1,000 rounds through this paperweight and none hit the target.:fire:

I probably will try and contact them just to give them one last time to prove themselves.

[Sir Galahad]

I don't think I should have to mount a red dot on this thing for it to shoot right. I'm not big on optics in the first place. I like iron sights. Especially on a handgun. The quality of this thing is deceiving. It looks good, but I bet the dimensions are so far off, it's pathetic.

[SouthpawShootr]

Anyone have their email address?

Would be easier to get ahold of them by popping a message in a bottle an tossing it into the Atlantic. I e-mailed them once. Never replied. Didn't buy anymore Berettas.

Even S&W responded to e-mail (although it took them a week).

[Sir Galahad]

That's what I'm talking about. Crappy customer service. They're selling a name. I've called Magnum Research to order a set of aftermarket Hogue wood grips for my Baby Eagle and they have outstanding customer service. And didn't sit half an hour on the phone. This POS has been a big disappointment. And Beretta seems to think I'm going to spend the price I paid for it in shipping fees to keep sending it back for repair. Wrong answer.

[makdaddy03]

Bull Hockey! I just cant belive this story.:rolleyes:

berettausa.com

[B27]

Why not? These kind of horror stories happen at just about every large gun company.
Even BMW and Mercedes turn out the occasional lemon.
Couple that with a badly bungled attempt to reconcile the problem...and here we are.

[gudel]

i was wondering if you can file complaint to BBB. not sure about gun related, but they usually are able to straigten up problems efficiently.
sometimes when you don't hear from a company, for some reason the company is trying to contact you like mad creditor.
that sucks when a company doesn't stand behind their products specially if they claim lifetime warranty etc.
i received replies back from ruger, springfield and magnum research. that's why i got a pistol from ruger, and springfield. maybe mri next, the baby eagle. i will need to contact HK pretty soon, i'm hoping that i do not get the same treatment from HK that you get from beretta, Galahad.

this is beretta's email (email@berettausa.com)

[B27]

Well, I have my own horror story about a Ruger revolver that never should have left the factory and the 4 1/2 months of letters and calls it took me to get Ruger to make it right, but the details aren' t important.
The point is, every large gun company leaves some very unhappy customers in it's wake. And for every horror story you hear about, there are a hundred that you don't.

[Sir Galahad]

Makdaddy, you don't believe it, huh? Come on out here and try and get lead on target with this thing. I'll buy the ammo. Then you'll be a believer. Why would I make this up? You think I like spending money on things that don't work?

[makdaddy03]

Calm down Ol' Fella. I have never In my life seen a bad Berreta.
And I just dont believe that their CS & QC are that bad.:scrutiny:

ps
Look into buying new glasses.:neener:

I shoot my Browning BuckMark way better than my Ruger Mkll. but I dont blame either gun its me the shooter and his old eyes. Not the gun.;)

[MMcCall]

If the same sunny disposition was used in dealing with Beretta as was used in the initial post, I can see how one might have gotten subpar service.

My experience with customer service, both as a user and a CS manager, is that you usually get out of it what you put in.

[Sir Galahad]

Makdy, so if you've never seen an elephant in your life, do you doubt they exist, too? :rolleyes: Glasses, huh? Calling me a LIAR, Mak?? Funny how my S&W M66 shoots perfectly, my Baby Eagle shoots perfectly, but this Beretta does not. Yeah, must be my eyesight. :rolleyes: Yeah, I'm lying. :rolleyes: I've got nothing better to do that make this up.

McCall, I also work in customer service. Been doing warranty repair since 1990. So I also know how it is to be on the other side. Which is why I did NOT get angry or act rude over the phone when I called. My letters were not rude, but I did express my disappointment in their service. Don't ASSUME that was the case. I pen this post over my frustration about a product that has been slapdash from day one and a company that doesn't seem to care. I think I have a right to be angry at this point. And you also forget that a customer with a defective product is not the one who needs to be walking on eggshells. It's GOOD customer service to APOLOGIZE to the customer for the incovenience. Too many CS departments think the customer exists to serve THEM, instead of the other way around.

But don't listen to me. I'm lying.:rolleyes:

[MMcCall]

No way man, I don't think you're lying.. just musing about how some folks think it's ok to tee off on some poor CS schmuck from minute one.. sounds like you know better, and that's good. You can't condemn a whole prodcut line from one piece, though.. perhaps the proper title for this thread should have been 'MY Beretta Neos, POS'

Frankly, I've never seen a poorly constructed Beretta, but then I've never seen a Neos, either. I got a 22/45, couldn't have been happier with it. I guess it's time to cut your losses and bail.

[Feanaro]

Frankly, I've never seen a poorly constructed Beretta

I guess it depends on your definition of poorly constructed. Mine includes all Berettas by default. *ducks* :)

[Sir Galahad]

McCall, one of the things I learned in warranty repair is that sometimes a customer has a good reason to be angry and I never take it personally. I was doingpower tool repair for most of those years. It was like this: Guy is a small-time carpenter, just keeping his head above water. Guy needs a new circular saw and he buys one with money he could have realy used to buy new shoes for the kids. He has to wait until tax time to deduct the cost of the saw. So, 30 minutes into use, the saw jackshaft gear and armature pinon gear totally strip because some doofus at the factory "forgot" to put the rear bearing on the jackshaft. So, he brings it in for repair. He's already mad because this saw being down is costing him money. He may have to lose moeny on the job he can't do, or rent one. So, he brings it in for repair and finds out there is a two month wait for the armature and gear because, guess what, that doofus at the factory "forgot" to put bearings on a whole production run of saws and they're all failing now. And the factory only made enough parts to make that productio run (to cut costs), so making warranty parts takes a long lead time. So here's the poor carpenter losing money saying, "If only I had bought Brand X!" He's lost money on the saw already. Seen this happen lots of times. There are two major power tool companies whose reputations are in the dumps now because of corner-cutting like that. So, I never really get upset with the customer, but listen to what the customer has to say. He's the one inconvenienced. I'm just the one who has to convince him that I am going to do everything in my power to fix it.

[makdaddy03]

No Im not saying that your lying. But "If the Shoe fits Wear It."
Maybe you could practice with that stupid looking "War Hammer"LMAO!!!!!!!!!!!!!!!!!!!!!!!:evil:
Nice chatting with you "Sir Handyman":)

END OF STORY!!!!!!!:neener:

[MMcCall]

Nah.

[Tamara]

That'll be about enough name-calling for one thread.

Lights out.