I wasn't going to post about this until I gave S&W a fair shake at fixing my problem, but I am unbelievably frustrated right now and their customer service department seems to be away for the holidays.
Yesterday I purchased the M&P 9 I have been drooling over for the past couple of months. I was able to get one without a magazine disconnect.
When I took it to the range it functioned well for about the first two magazines. Then it started having chronic extraction issues. Every magazine a round or two would fail to extract and would remain in the chamber causing an awkward jam as the next round would get pushed up against it.
I am not an inexperienced shooter, and I had a friend with me who is also experienced. We both had problems with the pistol failing to extract. My buddies glock ran flawlessly the entire time with the same winchester fmj ammunition. Even so we tried switching out the ammunition and the problem continued.
I took the pistol back to the store where I had purchased it and they swapped the pistol out for another one and promised to send it back to S&W. Believing I just had a lemon I accepted the new M&P and went home to clean it up before taking it to the range on the off chance shooting the other pistol out of the box caused the problems.
Today, armed with a freshly cleaned pistol, 200 rounds of winchester white box, 50 rounds of fiocci, and 50 rounds of 147gr. ranger ammunition I went back to the range. Only this time I had a failure to extract before I got through the first magazine. I didn't have as many problems today as yesterday, but out of 300 rounds I had at least 8 or 9 failures to extract.
To add insult to injury the little take down tool that gets stored in the handle repeatedly fell out of the weapon and onto the shooting tray in the middle of my course of fire.
To say that I am frustrated and angry is an understatement. At this point in time I have completely lost faith in S&W and am probably going to end up taking my pistol back to the shop to exchange it for a glock, if they will take it back.
I want to give S&W a fair shake at fixing it, but they are apparently on holiday. The whole company. Because nobody every purchases or gets a pistol over the holidays. Even if they do fix the pistol I don't know if I will ever really trust it. I understand that some pistols are lemons, but two in a row, with a large difference in serial numbers is a bit ridiculous. Right now I don't even consider this gun to be functional.
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December 30, 2006, 08:20 PM
I had exactly the same problem you had, almost word for word. Same gun, had a buddy with me, shot his all day long. My gun had the same exact failures. This was on Christmas Day. I purchased the gun on Dec 15th.
This week, I took the gun back to the dealer where I bought it and they looked at it and said they agreed it had problems. They are sending it back to Smith & Wesson, and assured me that it would be fixed right because Smith has the best customer service in the business. (I hope). They said they've had a number of the 9MM's sent in and Smith replaced the whole slide and/or the sear assemblys, and then they were good to go.
Hope you have good luck with your M&P.
December 30, 2006, 10:32 PM
I would definitely call and have it sent back. Mine ran flawlessly while I had it. It ate everything from Speer Lawman:cuss: :cuss: to WWB to Magtech ammo. S&W will make it right I am sure.
December 30, 2006, 11:07 PM
Contact S&W on Tuesday. They'll give you a FedEx number so you can send it back on their dime and return it direct to your door. Fixed my M22A in 12 days flat (weekend included).
Every one makes a lemon form time to time its how they are at making it right that counts! So far I've heard nothing bad about S&W's service from people who've given them a chance.
December 30, 2006, 11:46 PM
Wow - that sucks. I have two 40S&W and one 9mm M&Ps and they've all been 100% (not a single bobble in any way) for many hundreds and hundreds of rounds each.
Sounds like S&W has some manufacturing bugs to work out yet. At least I can tell you that when they run - they run very well indeed. :)
December 31, 2006, 12:04 AM
...like the M&Ps just need to be worked in pretty good before they are dependable.
December 31, 2006, 01:17 AM
Apparantly the .40s rarely have any problems (infact I hadn't heard any). Its only the 9mms I've heard problems about.
December 31, 2006, 01:46 AM
Smith does have the best customer service in the business. On some models they replace the 9mm extractor with a 40 extractor.
December 31, 2006, 01:53 AM
I am counting on the customer service now.
I wrote the above post out of frustration and if their customer service turns out to be as good as you guys claim then I will post an update post haste.
I understand that everyone makes a lemon now and again, and I wasn't really bothered until the second pistol had the same problem.
Do you think they would give me a discount on novak night sights when I ship it back?
December 31, 2006, 02:50 AM
Takedown tool? Stored in the handle? Sounds like a pair of bad idea jeans to me.
Sorry to hear it. Send it back, get it fixed, then go with your instincts:
am probably going to end up taking my pistol back to the shop to exchange it for a glock, if they will take it back.
December 31, 2006, 09:45 AM
Sorry to hear about your problems. I've got the full sized and compact 9mm with about 500 rds thru each so far with zero problems. I especially like the compact and shoot it as well as the full sized. I'm sure they'll make it right but it is a bad deal that a new gun should have problems. If they are going to get the M&P replacing Glocks they all need to be 100% from the box.
December 31, 2006, 11:13 AM
I can recreate the failure to extract EVERY SINGLE TIME if I limp-wrist, or allow the gun to "jump" with the recoil...
Is this the case with you?
As long as I have a firm grip and stance, I have no problems.
December 31, 2006, 11:36 AM
Hey folks, sorry to hear that the S&W M&P 9's are having issues; but
S&W will definitely make you happy- whatever it takes~!:cool: Trust me
on that one. Happy New Year, as better shooting days are ahead.:)
December 31, 2006, 01:46 PM
S&W will definitely make you happy- whatever it takes~! Trust me
That is true, regarding CS fixing your gun. But, don't write the president, quality control or the comsumer program manager. TRUST ME! Have done so and never heard a word. I will never give my money to S&W again. I do hope your problem is corrected.
December 31, 2006, 02:13 PM
I want to give S&W a fair shake at fixing it, but they are apparently on holiday. The whole company. Because nobody every purchases or gets a pistol over the holidays.
Just to present the other side of the coin I think its pretty cool there's one company left that will say "for 1 week a year our employees deserve to be able to be with their families, doing the right thing is more important than the money." This comes from a guy who has worked many holidays, ymmv.
Anyway that sucks to hear you've had those problems, they'll pay next day air both ways and have it fixed in a week or two usually.
December 31, 2006, 02:44 PM
If it's a brand new gun have the Dealer send it back.
I have a S&W M&P 9c. If the tool has the retaining lug it can't fall out. Did you properly remove and replace the tool? It also retains the interchangeable grip pieces.
I've only got about 250 rounds through mine, without a problem. When I went to the range another shooter with a new 9c said he deliberatly tried to limp wrist and finally managed to get his to jam, but he almost dropped the gun in the process.
Who knows there are repeated problems with some spring suppliers for Small Arms manufacturers. Did you check the extractor?
December 31, 2006, 04:13 PM
KI4LIV: I am familiar with limp wristing, and while I can force the problem in some pistols, it isn't the problem here.
My M&P is not stovepiping, the spent round doesn't leave the chamber and the extractor is somehow jumping the rim of the cartridge. I considered limp wristing as a possible culprit (even though I have never had problems in the past) but was unable to consistently duplicate the problem, even wheen shooting with my weak hand using a deliberately weak grip. Also, I had a friend shoot the pistol and he encountered the same problem (He weights a good 220 pounds) before giving up on my pistol and going back to his glock.
Jeff Timm: I recognize that the tool is not supposed to be able to fall out. I think something went wrong with mine. I cannot remove it by hand, it won't rotate in the grip, but when I shoot it, it works its way out of the grip without any rotation, it just falls straight out.
I was angry when I started the thread, and while I have cooled off since then my comments were accurate. I was absolutely amazed the first time that tool hit the bench, and then it continued to happen.
December 31, 2006, 04:30 PM
S&W will make it work.
Of course if you let them.
It's Sunday. You've had the day off. So have they.
December 31, 2006, 11:56 PM
I'm not sure that the problems are limited to the 9mms. A few people have reported problems with the .40s, but they do seem to generate less complaints. And by "problems", I refer to the sort of thing being posted here. I'm not sure, statistically speaking, how prevalent they are.
Our .40s are running pretty well. We've had a few light primer strikes or failures to fire due to hard primers (we use CCI Blazer for range ammo, so it's a toss-up as to which was to blame), a few mag related issues, and a few failures to extract with the aluminum-cased Blazer if the chamber was dirty. The duty ammo is running fine.
And...your takedown/grip tool falls out? Holy crap, I need to use my multi-tool to remove mine. :scrutiny: Something ain't right, there.
Send it back to S&W. They'll fix it.
January 1, 2007, 12:11 AM
Here in Ohio, the Columbus and cincinnati pd has adopted the m&p. These are growing pains as this is a new gun.
January 1, 2007, 12:32 AM
I've never been a fan of S&W auto pistols, but rest assured greg700 that S&W will take care of the problem your new pistol is experiencing at no charge and it will be done correctly. S&W has one of the best customer service reputations in the industry.
January 1, 2007, 01:35 AM
Hey, I got you beat! MY MP40 started auto-ejecting the magazine on each shot after just 200 break-in rounds. :what: :eek:
Sent it back and S&W replaced the whole frame for me. Only problem since then has been ONE failure to feed with a Winchester Ranger round.
Experience did blow my trust in the pistol, though. Sadly. It feels so good in your hand. :(
January 1, 2007, 02:44 AM
growing pains gentlemen. glock hk and sig all have had them.
January 1, 2007, 03:18 AM
I'm looking into a new 9mmNATO duty pistol and saw some good deals on Smith and Wesson 9mmNATO M&P models. I knew S&W had major problems with some agency sales. The NJ State Police tested SW99 duty guns that screwed the pooch big time :uhoh: .
I wonder if the low prices are worth it if these new M&P models jam a lot.
FWIW: With nothing more than a quick stripping, inspection and cleaning out of the box, my recently purchased compact model has been flawless with 350 rounds of mixed FMJ and hollowpoints fired thus far. It gives up little or nothing in shootability compared to my trusty old Glock 19, while addressing the latter gun's minor shortcomings. In fact, I call it a "better-feeling Glock." ;)
Some notes about the takedown tool: it has a lug on it that fits quite tightly and requires one to rather forcibly push in and twist to seat. After a few hundred withdrawals and insertions I'm not sure how long this will last, but it cannot and has never fallen out while just shooting. It is not just a takedown tool, but actually retains the interchangeable backstraps and is an integral part of the bottom rear of the grip, so it cannot be left out. The little point on the end is designed to flip down a sear deactivation lever, which eliminates the need to pull the trigger to remove the slide for cleaning but does add an extra step to the process. Any similar-shaped tool - or your little fingernail for that matter - can be used for this, or you can just pull the trigger and dispense with this altogether.
IMO your "double-feeding" problems are caused by some fault in the extractor - which is supposed to mechanically/physically pull the case from the chamber - and have nothing to do with "limp-wristing." (BTW, I fired one magazineful out of mine with my left/weak hand and had no malfunctions.) And this business of the takedown tool/backstrap retainer falling out of its own weight suggest some problem with the groove or notch in the frame into which the little lug fits.
Give them another chance, but make it clear - politely - that if not corrected this time they should consider replacing your gun.
January 2, 2007, 11:29 AM
I knew S&W had major problems with some agency sales. The NJ State Police tested SW99 duty guns that screwed the pooch big time
Fwiw the NJSP ordered their SW99's custom made with a very odd manual of arms that is worth reading about. As I recall they wanted them to be traditional double action but without a decocker.... Either way its an interesting read if you dig up what they actually ordered.
January 3, 2007, 12:23 AM
It is also worth noting that the SW99 is essentially a Walther P99. How much design input or manufacturing input S&W is not really clear to me. One way or the other, the SW99 bears no similarity to the M&P.
January 3, 2007, 04:53 PM
Try the FN p-9 you'll like it as much as I do.
Shoots very nice to point of aim out the box.
Comes with three mags. And I havent had a FTF with
500 rounds down the tube so far with out cleaning it.
I love the grouping at 15 yards very nice to handle and light.
Just try one you'll like it. :D
January 24, 2007, 09:38 PM
A bunch of my mail was recently stolen/never delivered so I missed the first 2 shipping labels S&W sent me.
However, to their credit they were persistent and they sent me a third label so I just sent my pistol off next day air.
Hopefully my next post will be good news.
January 25, 2007, 07:02 AM
I have a 9 and a 40 M&P, neither have given me an ounce of problems and I've got an estimated 6,000 rounds through the pair of them.
It's not a systemic problem. No one I know, including my shooting buddies who have them have had any issues at all.
Sorry to hear you got a bad one.
February 3, 2007, 06:40 PM
My pistol has come back from S&W. S&W sent me a UPS shipping label and had my pistol back to me only 6 days after I shipped it back to them.
The barrel was replaced, as well as the takedown tool in the handle. I asked them to install novak night sights for me since I had to ship the pistol back tot the factory anyways and they ended up putting them on for free.
I am honestly suprised with their customer service. A new magazine would have been fine, but top of the line tritium sights is going above and beyond.
The only other problem I have is with one of my magazines...somehow two rounds can get wedged together side by side in the magazine. But that is a small thing. I dont' mind swapping out magazines as long as the pistol itself works, and it does now so I am very happy.
February 3, 2007, 07:48 PM
I too, have my M&P9 back from S&W. It took 3 weeks. They changed the extractor and the ejector. So far it is functioning well, but it is so cold out (8 degrees) that I can hardly stand to fire more than one mag at a time. :eek:
I may have to wait for spring.
February 6, 2007, 10:05 PM
I had the exact same problems with my Kel-Tec P40. It was a small gun with a big kick that I couldnt handle. I sold it to a friend of mine that weighs about 100 pounds more than me and is about 4 inches taller. He has no problems with it. I now own an M&P 40 and an M&P 9, and have had no problems whatsoever. I plan on purchasing the M&P 357 soon, so I'll have all 3.
February 11, 2007, 06:18 PM
Finally got to shoot my new M&P9 yesterday. I bought 2 extra clips for it, and went through 2 full loads on all 4 clips (136 rounds) with no problem at all.
July 27, 2008, 10:52 PM
Since this is the first thing that comes up when you google 'M&P9' I wanted to post that I purchased an M&P 9 in July 2008, and have since fired 800 rounds without a single issue at all. At around 500 rounds my 105 lb 5'0" gf fired off about 30 rounds and didnt have a jam occur at all (even though her Kahr mk9 jams 1 in 14 or so if shes tired from having weaker hands).
Im new to guns so I cant give much info or say that I know this gun is great, just wanted others searching for this gun to see that a gun purchased mid-2008 seems to be working for one new owner, and I couldnt be happier.
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