Need Taurus parts!


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Chuck Perry
January 13, 2007, 08:46 PM
I need to replace a few parts on an old model Taurus 65. Specifically, the cylinder stop plunger, spring and screw. They left the frame at some point unbeknownst to me. This is the old model that has the cylinder stop plunger installed throught the front of the trigger guard. Numrich doesn't list this part. Anyone know where else I might find these? Haven't contacted Taurus yet, wonder if they will sell me the parts?

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rich e
January 13, 2007, 11:44 PM
Chuck..I only had to deal with Taurus one time....Sent a 44mag in for warranty work and got it back fixed in 3-4 weeks..Good service in my opinion...Is your revolver not covered by the lifetime warranty???

Chuck Perry
January 14, 2007, 01:43 AM
It is, but I hate to spend $100 shipping when all I need is $20 in parts.

mnrivrat
January 14, 2007, 02:17 AM
Check with Bob's gun Shop in AR .

e-mail them for availability & price at : gunparts@hsnp.com

Or you can go to their web site : www.gun-parts.com

They listed some Taurus parts in the #12 catalog I have and generaly they will get back to you fairly quickly if you e-mail them.

Chuck Perry
January 14, 2007, 09:32 AM
Email sent, fingers crossed ;)

rich e
January 14, 2007, 03:28 PM
Chuck..Last year I shipped a pistol out of the UPS terminal in Crafton..I believe it was $40-44 dollars....Thought you would like to know just in case your parts are on the expensive side.....Rich

Chuck Perry
January 14, 2007, 05:28 PM
Rich E,
That sounds about right. Problem is, if I have to pay shipping both ways then I'm fast approaching $100.
Bob from Gun Parts responded back (on a Sunday, great service!). No good, and he knows of noone outside the factory that would have these parts. I'll put a call in to Taurus and see, but I have a feeling that they'll want the revolver back to them instead of shipping me the parts. I hate to put nearly $100 into a $200 pistol, but it looks like it's either that or just scrap it.

mnrivrat
January 14, 2007, 06:07 PM
Good luck with contacting Taurus. I had them send me some hammer springs and struts a few months ago - no problem .

If they have the parts they should be able to send them out, as factory fitting should not be required.

PS: I'm unsure of the metric thread size of the retaining screw but these parts should not be that difficult to make if Taurus is no help. If it comes to selling it as is, give me a heads up.

Haywood
January 14, 2007, 11:34 PM
I called Taurus ,talked to a Gunsmith, he had no problem sending me the parts.

Chuck Perry
January 15, 2007, 11:11 AM
Just got off the phone with Taurus. Sounds...hopefull? I explained what I needed and the lady, Amy, right away asked which parts so she could send them out. No problem, let us know what you need and you'll get it, she said. Great. Explained the parts and that this is an older model, yada yada. Then I was put on hold several times for about 10 minutes while she researched everything. Finally, she comes back on and says that while she lists the plunger and spring, she does not show the plunger screw on her schematic. Uh oh. Back on hold. The lizard part of my brain takes over while I'm listening to hold tunes (still stuck on Christmas stuff, by the way) and starts plotting how to soak Taurus. Maybe they'll send me a new 357 Tracker for $1.00 to make up for not having the $0.02 screw? Alas, when Amy came back on the line she requested I fax her a copy of the schematic from my manual so they can see what I am talking about. If they do have the parts, I can expect them in a week. For FREE! Great service, whole thing would have gone even smoother had I had a newer model I'm sure. Still hoping they can't find that screw so I can wangle a deal on something else :evil:

Apple a Day
January 15, 2007, 05:01 PM
I'm glad you had a positive experience. The extractor on my PT111 came off while I was shooting it. The woman on the phone when I tried to call and get a replacement refused to send them to me unless I either shipped the entire gun to them or sent them the broken parts. Since the extractor went walkabout and is lost I can't very well send it to them, now can I? If I had the pieces to send them then I'd just reinstall them on the bloody gun, wouldn't I? Those leaps in logic didn't phase the woman on the phone so I ended up getting charged for the replacement parts. They are supposed to be here in a week.
I just bought my last Taurus gun.

DSinOR
January 20, 2007, 12:53 PM
Hello, I found this board while searching for Taurus parts.

I recently bought two 24/7 Pro 9mm's. They both group very well and function well. The "better" one groups tighter than either of my Glocks! I'm quite happy with them.

However, one hits 1.5" low from benchrest at 11 yards (in my personal indoor range/garage). Long story short - the front sight on this gun has an obviously bent or deformed dovetail base which causes the set screw to push the assy up, which moves the POI down. I removed the front sight, and it's base is obviously dinged from the factory (poor quality control :( ). I need a new front sight and set screw. That's it.

I called Taurus twice, talked to "Stephanie" twice. Very rude, very poor service. :( She insisted that I must ship the gun, or leave them alone forever. "No - i cannot talk to a 'smith. No - I cannot request parts. If my 24/7 is hitting low, it's because I'm using the Heinie sights wrong, and should just buy 3-dot repl sights from an aftermarket vendor. " ***?!! :mad:

I too was feeling Apple's pain: to hell with Taurus!!:cuss:

What a relief it was to find this thread!! I will call again Monday and ask to speak to Amy.

ALSO - I would also very much appreciate comments from Haywood regarding how he was able to speak to a gunsmith, and also the name of that gunsmith.

THANKS!

Chuck Perry
January 24, 2007, 11:49 AM
No parts yet :cuss: So, spent half an hour on the line with several different Taurus Customer Service reps this morning. Amy remembered me, but said she never received my fax. I was chastised for not calling to verify that she received it. The fact I have a receipt from my fax showing it went through was inadmissable. "Sir, don't you know you should always call to verify that a fax went through?" No, gosh, sorry. She also didn't want to talk about my opinion that true customer service would be calling me back when she didn't receive my fax that she was expecting. Oh well, such is life with low paid phone help that could care less. I refaxed a copy of the parts list from my manual, and of course called to verify. Spoke with someone else who stated "This doesn't even look real." Yeah, I photoshopped a Taurus manual parts schematic. Anywho, after further deliberation this rep stated all the parts are 1)listed in the system and 2) in stock. I should have them in a week. Said she "I really don't see what was so difficult about this order." Me either, honey. We'll see! :evil:

rockstar.esq
January 24, 2007, 06:26 PM
So here's something that gets me every time. WHY DON'T YOU PEOPLE ACTUALLY GET A SHIPPING QUOTE?

YOU ARE NOT REQUIRED TO SEND IT NEXT DAY WITH 2.5 MILLION OF INSURANCE!

Just send the doggone thing UPS ground spend the friggin 9 bucks and get on with your life. I actually used UPS's site figuring a 6 lb box from pittsburg to Miami taking 3 days. The EXACT PRICE is $8.92

Next day air is $47.74, still considerably lower than your initial "$100.00" assessment.

With a company offering a lifetime transferrable warranty willing to pay the return shipping I find it irritating that folks will slam the company because they "had" to spend $9.00 to send their gun in. Instead they want infinite technical support over the phone which will only be as successful as your capacity to use information effectively. Given the staggering lack of willingness to actually determine the precise shipping cost, I find it dubious that said gun owner could actually repair a firearm. For crying out loud your ammunition likely costs more than the shipping.

Plus you might consider that you sound pretty difficult on a discussion board. I don't envy the phone operator who had to deal with you. Seriously if you're not a "certified Taurus armorer" or some such why should they spend the time and effort to explain stuff / ship you stuff, to you when they'll fix whatevers broken FOR FREE!

I have a Taurus revolver that went in for repair. I paid for one way ground shipping, it was returned shipping paid via Fed Ex. The gun was still not working correctly. After a 10 minute phone call, Fed Ex was dispatched to my house to pick up the gun (free of charge). The gun was again returned to me after the repair shipping paid. I can't see why people are slamming a company that's doing so much for a guy who bought a used gun.

S&W doesn't send you a prepaid box for repairs, nor do ANY OTHER MANUFACTURERS. Seriously get over it.

carterbeauford
January 24, 2007, 06:32 PM
Shipping a revolver to Taurus via Priority Mail is under $8 with insurance.

rockstar.esq
January 24, 2007, 06:42 PM
You can't ship a firearm using the US postal system. Hence my quote using UPS. Fed EX rates are similar.

Apple a Day
January 24, 2007, 06:56 PM
Okay, big spenders, explain to me the logic of spending $8 or $9 to send the entire gun in to the manufacturer when all I need is a $1 spring.
I actually requested that they send me a new extractor, spring, and pin. The extractor was $8, the spring was $1, and the shipping on the parts was $5. They didn't send me the pin like I asked.
To top that off they sent me the wrong extractor. The newer models have a different extractor on it with machined recesses so that the loaded chamber indicator fits. I called back yesterday to inform them that the new extractor doesn't fit my gun and had to spend a couple of minutes convincing the woman. Eventually she told me she'd pass it off to a manager or a gunsmith and they'd call me back. Yeah, I'm really holding my breath on that one.

DSinOR
January 24, 2007, 08:39 PM
Perhaps rockstar has a higher tolerance for being jerked around?

His gun broke, he sent it in, they shipped it back to him without repairing it, he called them again, they paid RT freight for a 2nd repair attempt.

How long did all that take? Why is it okay that they have to receive a firearm twice to get it right?

I bought two new guns. One had defective sights. To me, that's irritating.

When I call CS at Taurus, I get a load of lip from a bimbo. That's even more irritating.

Rather than me paying $12 bucks to ship my firearm to them so they can spend 2 manhours on labor and paperowrk and sit on my gun for 4 weeks, why don't they spend $5 and mail me the sights now so i can get on with my life and not have to surender my gun for a month or more?

Why can't I ask a gunsmith or anyone at Taurus with a brain if different elevation front sights are available for adjusting POI?

Why are the phone bimbo's talking to me in a condescending manner? If she talked to me like that face to face, I'd break her jaw instantly.

I bought a Walther .22 last year. On the first day out of the box, the white dot flew out of the front sight and disappeared. I call Walther/S&W customer service. The guy sez Geez I'm sorry. He mailed a full replacement pack of front sights (all 3 sizes) to me, I received it 3 days later. Walther ain't got no lifetime warranty. They just have someone with a brain for phone service, and they have a policy of taking care of their customers.

It's too bad Taurus won't see this thread. They have a service nightmare going on, and probably don't even know it.

Anyway, if you're okay with being **** on, that really doesn't justify your carping at other people who aren't okay with being **** on.

Taurus makes a good gun. Occasionally, any gun will have problems. I'm okay with that.

What i hate is buying a product from someone who crows about service and warranty, and then discovering that their service really sucks when you need to avail yourself of it.

Chuck Perry
January 24, 2007, 08:55 PM
UPS and Fed Ex require that guns be shipped overnight. It would cost me approximately $40 to ship it one way. Yes, you can circumvent the system by lying and saying you are shipping "machined parts" or whatever. However, it is a violation of Federal law to not inform a private shipper that you are shipping a firearm. Would I get caught? Probably not. It is worth the risk to me? Definitely not. Please tell me how I can legally ship a pistol via UPS or Fed Ex for $8.

carterbeauford
January 24, 2007, 09:23 PM
You can't ship a firearm using the US postal system

Half the crowd told me I couldn't, half the crowd told me I could, so I took my chances. Still haven't seen anything conclusive.

Chuck Perry
January 24, 2007, 09:35 PM
Only an FFL can use the US Mail to ship a handgun. Non-FFL's may only ship long guns via US Mail. You can see this yourself on the nifty posters they should have hanging on the wall of your local Post Office. All my local PO's have it displayed prominantly by the counter. Course, I probably can't be trusted to install a spring and screw by myself, so what do I know. Still waiting for the $8 solution. Here's a link to the poster. The firearms info is on page 2 at the top. http://www.usps.com/cpim/ftp/posters/pos138.pdf

Chuck Perry
January 24, 2007, 09:42 PM
Oh, and from the BATF's website:
B7) May a nonlicensee ship a firearm through the U.S. Postal Service?[Back]


A nonlicensee may not transfer a firearm to a non-licensed resident of another State. A nonlicensee may mail a shotgun or rifle to a resident of his or her own State or to a licensee in any State. The Postal Service recommends that long guns be sent by registered mail and that no marking of any kind which would indicate the nature of the contents be placed on the outside of any parcel containing firearms. Handguns are not mailable. A common or contract carrier must be used to ship a handgun.



(B8) May a nonlicensee ship a firearm by common or contract carrier? [Back]


A nonlicensee may ship a firearm by a common or contract carrier to a resident of his or her own State or to a licensee in any State. A common or contract carrier must be used to ship a handgun. In addition, Federal law requires that the carrier be notified that the shipment contains a firearm and prohibits common or contract carriers from requiring or causing any label to be placed on any package indicating that it contains a firearm.

[18 U.S.C. 922(a)(2)(A), 922(a) (3), 922(a)(5) and 922(e), 27 CFR 478.31 and 478.30]

Chuck Perry
January 24, 2007, 09:44 PM
Finally, info from the UPS and FedEx websites pertaining to shipping handguns.

Special Procedures for Shipping Firearms

Use These UPS Services for Your Firearm Shipment
Firearms will be transported only between licensed importers, licensed manufacturers, licensed dealers, and licensed collectors, as defined in the United States Gun Control Act of 1968, law enforcement agencies of the United States or of any department or agency thereof and law enforcement agencies of any state or department agency, or political subdivision thereof, and between persons not otherwise prohibited from shipping firearms by federal, state or local law and when such shipment complies with all applicable federal, state and local laws.


You must ship your packages that contain handguns with UPS Next Day Air Early A.M.®, UPS Next Day Air®, or UPS Next Day Air Saver® services
Your packages that contain firearms will not be accepted for shipment at UPS Drop Boxes, with UPS SonicAir® service, at locations of The UPS Store or any third-party retailer, or with international services.



Firearms

FedEx Express can only accept and deliver firearms between areas served in the U.S. under the following conditions: (1) you agree to tender shipments of firearms to us only when either the shipper or recipient is a licensed manufacturer, licensed importer, licensed dealer or licensed collector and is not prohibited from making such shipments by local, state or federal regulations; (2) the shipper and recipient must be of legal age as identified by applicable state law.

Firearms must be shipped via FedEx Priority Overnight service. FedEx cannot ship or deliver firearms C.O.D. or with a signature release. Upon presenting the package for shipment, the person tendering the shipment to FedEx is required to notify the FedEx employee who accepts the package that the package contains a firearm. The outside of the package must not be marked, labeled or otherwise identify that the package contains a firearm. Firearms shipments cannot be placed in a FedEx Express Drop Box.

rockstar.esq
January 25, 2007, 01:59 AM
Firstly Chuck you can't seem to tell the difference between a Federal Regulation and a poorly enforced company policy. You are categorically full of it if you believe for one instant that UPS has any right whatsoever to imprison you for sending a firearm UPS ground. I have on three occasions shipped a firearm using the slowest/ cheapest shipping rate fully disclosing to the shipping agent exactly what was contained in said packages. HAVEN'T HAD ONE SINGLE PROBLEM YET. That was at the local shipping centers.

DSinOR & Apple, you seriously don't get it. Consider a gun manufacturers position. Some guy calls asking for a part for a gun made by the company. In this litigious age where gunmakers face liability suits at the hands of idiots, why then would they supply an unknown person with the means to implicate them in their attempted "repair"? If you can't wrap your mind around the notion that they are trying to prevent you with the means to sue them, perhaps you'll miss the cruel irony that you sound like the kind of guy who hurts himself "repairing" something and sues the company for not doing the work for him! You are applauding Walther for shipping you iron sights. What if having to send in your gun resulted in them fixing something your amazing intellect might have missed?

What you seem to ignore is that S&W, Colt, and most of the 1911 manufacturers leave you high and dry when your gun breaks. In fact they've done things this way for so long that gunsmiths have set up shop all over the place to render your precious "customer service". You are getting screwed by having to pay a professional who then must stock parts, mark up thier inventory, and install them for you.

Sure I wasn't happy about my gun having to go back for a second repair. I don't enjoy long tedious processess when something could have been done right the first time. However as you pointed out "stuff happens" and in hindsight Taurus did make it right and didn't make me pay for the shipping.

Finally the ranting about how an operator is supposed to equate to a gunsmith/ historian/ anger management therapist is key to your flawed logic. IF THERE IS AN UNLIMITED LIFETIME WARRANTY YOU JUST SEND THE GUN IN. Maybe it's time for you to compare acceptable standards of customer service. There is absolutely no reason to have a full time gunsmith answering the phone sending $1.00 springs to idiots who'll likely sue the company later for not ensuring that the part was installed correctly. For gods sake CCW permit holders are advised not to use handloads because of liability. An improperly fit part in a semi auto can result in a full auto/ no safety / AD situation.

Sure maybe you should buy S&W's so that you can buy your parts from Brownells or Midway. Lord knows that company doesn't give a damn about gun owners.

Complain all you want but the simple truth is that even using the $1.00 spring for $9.00 shipping arguement, Taurus is putting up the return shipping cost, the part cost, the labor to install it, the labor to test it, and the labor to inspect the piece for other problems. All totalled, they are putting their money where their mouth is. Last time I checked that was a significant amount of what I consider "customer service".

Chuck Perry
January 25, 2007, 02:11 AM
(B8) May a nonlicensee ship a firearm by common or contract carrier? [Back]


A nonlicensee may ship a firearm by a common or contract carrier to a resident of his or her own State or to a licensee in any State. A common or contract carrier must be used to ship a handgun. In addition, Federal law requires that the carrier be notified that the shipment contains a firearm and prohibits common or contract carriers from requiring or causing any label to be placed on any package indicating that it contains a firearm.

[18 U.S.C. 922(a)(2)(A), 922(a) (3), 922(a)(5) and 922(e), 27 CFR 478.31 and 478.30]

That is from the BATF's website. Not UPS's. What am I missing rockstar?

TimboKhan
January 25, 2007, 02:16 AM
My step-dad shipped a gun to Ruger to have some custom work done via UPS ground and had no problems whatsoever.

I don't like having to ship stuff back and forth either, but given that Taurus offers, and upholds, a lifetime-of-the-gun warranty, I can hardly see the issue when they don't want to send you a part. 9 bucks and a couple of weeks is hardly the worst thing in the world.

rockstar.esq
January 25, 2007, 02:47 AM
Chuck for gods sake the U.S. Government IS NOT REQUIRING YOU TO SEND YOUR GUN NEXT DAY AIR. Additionally I posted that I DO INFORM THE CARRIER THAT THERES A GUN IN THE BOX! Please read what I posted. Perhaps your inability to follow simple statements is what has caused your frustration!

So to simplify, (please read this slowly)

1) Take your gun to UPS, tell them it's a gun going back for warranty repair.

2) Don't label the box with anything indicating it's contents.

3) Pay them the damned $8.92 to send it to Taurus.

4) Allow Taurus to make things right.

5) Quit pretending that shipping costs $100.00 because you're too lazy to actually see for yourself.

* Please note that re quoting the Federal shipping regulations proves the fact that they provide for legal and inexpensive firearms transport to the manufacturer. So if this still seems complicated, no you're really not smart enough to "change out a spring".

aaronrkelly
January 25, 2007, 03:00 AM
Im just going to throw this out there.....

Your not shipping the gun to another resident of your state, such as the information your quoting says.

Your sending it back to the manufacturer......therefore does all that crap even apply? I think not, others may disagree.

Chuck Perry
January 25, 2007, 03:01 AM
That is all well and good. Unfortunately, the shippers in my area are familiar with their companies regulations and require handgun shipment via overnight/next day air. So I can either pay the higher shipping fee, or lie about the contents and try to get it shipped ground. I have sold many guns on this forum and others and have been down this road before. As it is now, my cheapest route is to pay my local dealer to ship pistols for me via USPS Priority Mail. Saves me a lot of time and a bit of money. I'd rather give them my money than UPS anyday. I am glad that your local shippers are either ignorant or willing to violate company policies for your financial benefit. Thanks for your responses, you are a true credit to The High Road. I will refrain from posting on the topic again lest I suffer any further personal attacks.

Apple a Day
January 25, 2007, 07:23 AM
No rockstar, you just don't get it. This has nothing to do with lawsuits, it has to do with competence and keeping your word.
Taurus was more than happy to send me the parts... and charge me for them. Unfortunately:
1)They didn't send me all the parts for which I asked
2)They send me a part which does not fit my gun.

A drunken monkey can install an extractor. If you are the kind of guy who doesn't mind throwing out money for someone to do simple things for you, okay. If you're willing to sit around without your gun for extended periods of time, well that's your decision. Personally, I like to actually shoot my guns which I can't do if they're off being repaired.

You have to come up with something better than silly arguments like "you must be a meanie on the phone" or "you're one of those people who likes to sue for nothing". You have no idea what I'm like on the phone because we've never spoken. I find it funny that you're the person who came up with the idea of suing the manufacturer, not any of us. Project much?

whitebb
January 25, 2007, 10:24 AM
Not to take over the thread, But it was stated that S&W doesn't take care of customers. I will stand up for Smith, They take awesome care of their clients and defective products. They pay both ways shipping, throw in a extra mag after repair, and do it fast!
Back to Taurus bashing.......

rockstar.esq
January 25, 2007, 11:09 PM
Apple, here's the thing. Lawsuits are frequently the result of poor communication and the fallout that ensues. You condemn Taurus because you're not getting spoon fed for taking the job on yourself. Your high strung whining about minimal shipping expenses and delays doesn't come with any accountability of your half of the conversation.

So you ordered and paid for parts for your gun.
They sent you parts that didn't match/ weren't correct.
Given the basic premise that you are responsibile to communicate your message to the person it stands to reason that it's possible they missunderstood you AND/OR it's possible you weren't clear.

-Rather a more likely scenario than they are hell bent on rendering poor service.

According to your post they are going to get back to you. Should they fail to do so, I'd agree that's poor performance on their part. I tried to point out that you're heavy handed litany about how poor their service is, rings false given the situation you've outlined.

You don't seem to understand that them making a mistake in shipping you a part doesn't equate to them being a bad company. What exactly did you do to ensure that you were clear? Did you send them a photo of the part you needed? Did you reference thier literature?

Ask a local auto parts clerk to pull up a part for you and at least 10% of the time they'll have the wrong one because there are variants and exceptions endemic to manufacturing. That doesn't make the clerk an idiot nor the car builder a poor company. Did it ever occur to you that gunsmiths make part of their money chasing details like this? All too often it's assumed that only the assembly/ handwork is the job rather than the more tedious follow through.

Following that up with your ranting about how incompetent they are at performing you a service other makers won't provide. Not to mention that you're too cheap to cough up the NINE DOLLARS to get it shipped to them so that they can actually see the gun / parts in question rather than count on your ability to describe what you think you need.

I'm not saying you can't fix your gun yourself. I'm also not saying that it's wrong to try to get the parts and get it done faster. I think it's unfair and poor form to crap on a company that honors it's lifetime warranty just because you won't/ can't give them a chance. Compare it to a vehicle manufacturer that not only doesn't warranty the car after a few years but in fact stops making/ stocking/ selling replacement parts for the car. I can't get my Jeep fixed at a Jeep dealer because it's carborated however I'm still getting recall notices on it!

The reason I posted that you sounded litigious/ rude :

I actually requested that they send me a new extractor, spring, and pin. The extractor was $8, the spring was $1, and the shipping on the parts was $5. They didn't send me the pin like I asked.

-Nor did they charge you for the pin- You also spent more on parts than the shipping cost to get it repaired properly as per their stated comany policy.


Eventually she told me she'd pass it off to a manager or a gunsmith and they'd call me back. Yeah, I'm really holding my breath on that one.

-Being saracastic about something that could be a result of your communication doesn't come off as level headed.

The woman on the phone when I tried to call and get a replacement refused to send them to me unless I either shipped the entire gun to them or sent them the broken parts.

- She's trying to get your gun fixed without Taurus charging you for it.


Since the extractor went walkabout and is lost I can't very well send it to them, now can I? If I had the pieces to send them then I'd just reinstall them on the bloody gun, wouldn't I?

- She didn't identify herself as a gunsmith or a psychic, she couldn't know that the part was lost until you told her. If the part broke, installing it again wouldn't fix your gun. Hence you sound like a condecending jerk braying at someone trying to save you time, money, and trouble.

Those leaps in logic didn't phase the woman on the phone so I ended up getting charged for the replacement parts.

- Not realizing that being a jerk doesn't change the reality. You were charged for parts because you are ignoring that Taurus doesn't have anything in it's corporate literature to guarantee that they will send any number of parts to any person calling asking for them qualified or not, free of charge whether you know what you're talking about or not. That they sent you parts for a nominal fee is a sign that they are trying to accomodate you. That you slam them for not sending them to you for free when you could have the whole job done under warranty makes you a jerk.

Apple a Day
January 26, 2007, 09:03 AM
Rockstar,
Since you weren't actually in on the conversation I had with the Taurus people, I'll fill you in so you don't have to keep making assumptions... because we all know what happens when you make assumptions, right?
I identified the make and model of the pistol
I specifically told them that it was the older model of the pistol
I gave them the serial number of the pistol, she looked it up, she even quoted me the year the pistol was manufactured and commented "Yeah, that IS one of the older ones!"
I couldn't have been more clear. She knew very well that it was the older model of the gun before she sent me the wrong piece. I can understand that they could have made one mistake, a slipup, but they made two in the same order, a simple order. They still haven't called me back. No messages, either. I get sarcastic after people do dumb things and expect me to sit there and take it, not before.
Keep trying to come up with blue-sky justifications. Maybe I speak with an accent the woman couldn't understand... yeah, that'd be a good one. Try that one next. Maybe I was speaking backwards and didn't realize it. Maybe they had a computer glitch that fouled up both things at the same time both times I called. Maybe the computer glitch also erased my information so they can't call me back.
Let me know what you come up with but be creative!:neener:

I'm not saying they're Hell bent on performing poor service; they just seem like they either don't care or are incompetent. You can keep trying to put words in my mouth and setting it all up as a straw man argument but it still doesn't change the fact that your entire set of comments is still based on the "you're a meanie so you deserve it" premise which doesn't hold water. You can't justify the fact that they didn't send me all the parts for which I asked by saying "Apple, you're sarcastic after the people to whom you sent money screwed up and then aren't making it right. It's your fault because you're a meanie!" or " Apple, you're a cheapskate-meanie because you don't like to throw money away by handing it to people who don't do their jobs correctly and then won't fix it or even call you back."
If expecting people to do simple jobs for which I pay them makes me a jerk then I'm guilty as charged, baby! :scrutiny:

orionengnr
January 26, 2007, 11:18 PM
What you seem to ignore is that S&W, Colt, and most of the 1911 manufacturers leave you high and dry when your gun breaks.

I must disagree.

On anything that could vaguely be construed as a warrantee, S&W will send a PREPAID Shipping Label. They pay shipping both ways.
Did it for a friend of mine.

I once sent S&W a revolver that had been abused by the previous owner. I asked them to have a look and quote me repair cost. They repaired and refinished the entire revolver, FREE OF CHARGE, and paid return postage.

At my request, Kahr took a look at the top 1/2 of my PM9 (it was in the barrel-peening S/N range) even though I had no actual problems. They replaced slide, barrel, recoil spring assy, FREE OF CHARGE, and threw in a pair of tritium sights. Back to me within one week, and they paid return shiping.

Para Ord sent me a prepaid shipping label the second time around (They probably would have fixed it right the first time but I probably wasn't quite clear enough on the actual malfunction).

Bad CS is bad CS, and I will avoid those companies.
Good CS exists; see my examples above. I will continue to buy from and support those companies that provide it.

rockstar.esq
January 27, 2007, 02:32 AM
orionengnr I'm glad to hear that good things are happening in terms of service through the manufacturers you listed. A cursory search on any of those companies & thier customer service on this forum will show how things haven't always been this way. I hope that the good service continues to happen, it's better for all concerned.

Apple, what do you want from me?

I asked you about what went on in your conversation with the Taurus rep.
-No "projecting", no blaming, no whining.
- Plus I was giving you the opportunity to fill in gaps without assuming anything. So please cram your "blue sky assumptions" comments as well as your pithy epithets. For crying out loud I answered every question you asked of me based on logical arguements driven by the information you provided.

I explained why I thought you weren't seeing how the conversation as you posted it could be interpreted differently.
-Used the conversation YOU POSTED to point out why you came off to me as a jerk to the Taurus rep. Please get it into your head that all of that was interpolated from your post. Ommiting the part of the story where you weren't a jerk has a way of making you sound like a jerk!

You answered my follow up questions yet continue to lamely assert that I'm vindicating a company based on you "being a meanie" &/or making things up about you.

Earlier I did assert that if they don't follow through and make things right with you, that's poor customer service.

Now that you've added detail to your initial conversation with the Taurus rep I can see how you did try to make sure you were on the same page with them. Even if you weren't completely clear with them I still think that by accepting payment for parts, they should do a return/ exchange / refund for you to make things right. Given the time elapsed on this thread I think that Taurus has dropped the ball and shame on them for it.

I took you & others to task on this because I saw a company getting lambasted by a couple of folks who seemed to be focused on how Taurus doesn't have gunsmiths answering the phone providing them with free parts. I took particular ubrage with the earlier comments about "100.00" in shipping charges being reason enough to ignore an unlimited lifetime warranty which in my personal experience has been honored completely on several occasions. When I pointed out the real shipping costs, I got posts telling me that I have more patience with getting "jerked around" than you do. Well you were fine with stupidly inaccurate shipping costs getting bandied about, you were also fine with half explaining your situation with them. I've shown you and others no patience for "jerking me around" with half truths and conjecture. In all things it's best to consider the source.

P95Carry
January 27, 2007, 10:44 AM
I don't see too much gain by leaving this running to be honest. Most bases seem covered, albeit with some less than courteous comments at times.

From a reasonable start we seem to have reached a broad ''bashing'' stage in many directions. Enough.

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