Ruger Customer Service??
Bigjake
May 30, 2003, 03:28 PM
Just talked to a gal at the revolver place in NH about some troubles i've been having with my single six. I bought the gun at a show localy, and the guy that sold it to me gave me 2 cylinders, 1 .22lr and the other a .22 mag, SUPOSEDLY.... after talking to this nice lady at ruger about it spliting brass, she mentions that if its a true .22lr cyl, then a .22 mag will not fit in it. to my suprise, i now have two .22 mag cylinders. that explains the misfiring. now i am in need of a .22lr cyl for this gun, since that is the original reason i bought the darn thing, and the lady informs me that it will cost 35$ for the cyl, 20$ for labor and another 20$ to ship it back to me. OUCH! i'm halfway to another whole gun, not a lousy cylinder! what should i do about this? can i just buy a cyl and put it in myself? seems like a serious no- brainer if you ask me, 20$ for the 30 sec required to put a new cyl in? i think not.
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Steve Smith
May 30, 2003, 03:31 PM
They have to fit it to your gun.
Bigjake
May 30, 2003, 03:33 PM
Wow, that was prompt. ok then, i thought there was less involed than that, so i can't just buy a cyl from ruger and slap it in my gun then? :confused:
AZ Jeff
May 30, 2003, 03:43 PM
The cylinder for your revolver has to be fitted to minimize the gap between the face of the barrel and the face of the cylinder.
If one where to take any given cylinder, and attempt to mate it to any given barreled frame, the cylinder gap might be too large (spitting lead), too small (cylinder won't turn) or just right.
Since the outcome of 2 out of the three possibilities above is bad, Ruger insures 100% sucess by making you return the revolver to them for fitting of the cylinder to the barreled frame.
Make sense?
Bigjake
May 30, 2003, 04:21 PM
gotcha, thanks for the help. seemed a little bit absurd at the time, but now it makes perfect sense. i was a little irate about getting boned by that gun show dude at the time, so if i sounded like rant mode i was.
Quantrill
May 30, 2003, 04:43 PM
FWIW, I sent a Ruger 10/22 back to the factory when it would not feed. Still would not feed when it was returned 6 weeks later. Took it to my local gunsmith who fixed it and had it back to me the next day and it has worked ever since. Quantrill
AZ Jeff
May 30, 2003, 05:00 PM
Ruger's inability to fix your 10/22 has nothing to do with the need for a cylinder to be fitted to it's barreled frame. Even a gunsmith would have to do that for this revolver.
Ruger is not trying to extract money from this revolver's owner. The simple fact is that you CANNOT just plop any 'ol cylinder into any 'ol revolver frame and expect it to work correctly without some fitting.
J Miller
May 30, 2003, 05:59 PM
Bigjake,
Buying a cylinder and putting it in your Ruger is like gambling. Sometimes you win, sometimes you don't
Last year I won two cylinders on eBay that I intalled into my OM BH .45. One was an ACP cylinder, and the other was a NIB .45 Colt cylinder.
I lucked out. Both cylinders dropped in and fit my frame better than the original. Both timed up perfect, and both have a much tighter barrel / cylinder gap than the original.
However it could have easily been the oposite.
I have read over at TRF that for the most part a Super Single Six cylinders will "usually" drop in and fit.
Considering the inexpensive prices I see the .22 cylinders go for on eBay, and considering my success to failure ratio, I'd be tempted to give it a try.
However if you don't feel comfortable doing this, then sending it to Ruger for a factory fitted cylinder is probably the best idea. While it's there they'll check it out and fix anything else they find at the same time.
I have one suggestion if you do try to buy one. Study your gun, determine what vintage it is and then only go for cylinders that match up to that manufacturing period.
For instance don't try to put an OM cylinder in a NM and vise versa. It would probably work, but why risk it?
Quantrill
May 30, 2003, 06:14 PM
AZJeff,
My purpose in relating the story of the 10/22 was to share my experience about Ruger's customer service in that instance, since sending the Single Six back to Ruger was one of the options being considered. Quantrill
AZ Jeff
May 30, 2003, 06:18 PM
OK, my apologies. I interpreted your statement that anything sent to Ruger would come back as no better than before being in their hands, and I kinda doubt that would be the case when they fit a new cylinder to an existing pistol
461
May 30, 2003, 06:37 PM
I had Ruger do this exact job for me about five years ago. I had bought a "three screw" Single Six and it only came with the magnum cyinder so I sent it off to Ruger for a new cylinder as well as a refinish. They did a very nice job and the turn around was about three weeks as I recall.
I had considered buying a used cyclinder and seeing if it would drop in, but I just figured it was better to let the experts handle it.
Bigjake
May 31, 2003, 12:23 AM
hmm, thanks for all the help you guys. i think i'll just ship the thing to ruger and eat the cost, might as well have it right the first time, just sucks to be down a good plinker with summer comming on in full force.
FYI- i'm not cutting on ruger on this, the guy i bought this from lied about it, that isn't there fault. ruger happens to be one of my fave gun companys as well, since i own like 5 of them, great guns.
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