[tobeat1]

I was taking my 590a1 out for the fourth outing the other day when during the course of fire my front sight went who knows where. I was shooting light skeet loads at some steel when this happened. I have the factory ghost ring setup so I emailed mossberg to get a replacement- They emailed me back with an ORDER FORM- I think that is pretty uncool. The replacement part is not that expensive but it is the principle of the matter. Why I am paying for something that should not have happened in the first place? Opinions please.

[Dave McCracken]

I suggest calling customer service and raising a little heck. If that fails, get it fixed on your own and e the company. Continue to post here, I've been advised that some company reps cruise this BB.

[tobeat1]

Thanks Dave. I did send back a rather terse (but polite) email stating that my next shotgun will be a REMINGTON- (thought you might get a kick outta that one)- Still awaiting a response. If I dont here back in a few more days I will call.

[Andrew Wyatt]

Nice bit of overreaction there.



Which part of the front sight broke? how many rounds have you gone through?

Is your gun still under warranty?


Do you honestly expect to have good service from them after they already figure they lost you as customer?

[Sir Galahad]

In the warranty department where I work, we use the same forms for both paid and warranty repairs. Mossberg may do the same. They have to have paperwork to accompany sending out a part. So, Mossberg may just need you to state what part you need on the form. Accompany that with a purchase date. I see in the Mossberg catalog they have a 10 year warranty, so I'm sure they realize that this is a warranty issue. State that on the form. Otherwise, CALL Mossberg---don't email---and ask to speak to tech support and request the part. I bet Mossy has a 1-800 number, too.

[tobeat1]

Hmmm, overreaction? I dont think so. A $300 gun that loses its front sight after less than 200 rounds of light skeet loads? Why should I NOT be a little tweaked? I clearly stated in the email what went wrong and that I expected it to be replaced under warranty. They replied stating that I would have to order the replacement part from them. (***?)- Anyhow its not like anything actually broke. It just appears as though the front sight worked its way out of the dovetail and then departed to parts unknown. I did get another email from Mossberg asking me to send the gun in for service and that they would pay for return shipping. Whatever. I will have it repaired locally.

[Andrew Wyatt]

Lemmie get this straight.


You're boycotting mossberg because your front sight worked its way out of its dovetail under recoil?

Was it secure when you checked it during the field stripping/inspection/cleaning you did as soon as you got it home?


it's a 3 dollar part. if you want, you can take advantage of the situation, and get a meprolight tritium front to replace it.

[.45FMJoe]

talk about over-reaction. How many of us have not had a front bead fly off on any make shotgun? I know I can't raise my hand. Get over it dude, it's a tiny, inexpensive part.

[Sisco]

I have only one experience with Mossberg customer service and it was great.
I bought a used 500 persuader that was missing the front sling swivel. I e-mailed them just to find out what type of swivel I needed to buy to replace it, they sent me one free of charge.

[tobeat1]

Well excuse me! I did not know it was "normal" for the front sight blade (not bead) on the ghost ring sight setup from Mossberg to go downrange. Thanks for all your helpful input! :scrutiny:

ps- I'll be quiet now.

[Billy Sparks]

I am not trying to bitch at you or anything but....if I follow what you are saying the front sight (not bead, but full size) front sight came off of your shotgun and Mossburg wants it back to fix it but you don't want to send it you just want the part? If I was Mossburg (which I am not) I wouldn't just ship you the part either. I would want the gun back to make 100% sure that the new sight was very secure so you the customer was happy. I know very few companies that will do warrenty work but sending the customer the parts and let them have at it. But that is my 2 cents.

[Sir Galahad]

Actually, there are quite a few companies that send warranty repair parts to customers. I just this week got a new rear sight at no charge for my Neos from Beretta to replace myself. I'm a warranty repairman and we send out warranty exchange parts and part kits to customers every day. It's actually cheaper to do that than pay return shipping of the article back to the customer. And I'll guaruntee you our circuit kits are more difficult for the layman to install than a front sight.

I can understand where the man is coming from. Man buys a shotgun and the sight falls off. First, he is not Mossberg's QC/QA man. This is something their assembly line final inspection should have caught if it was loose. Second, this isn't a fowling piece. What if this happened when the man needed that weapon most? As in a self-defense situation? Yes, a person has a right to expect the most from his dollar. Yes, a person expects something they buy to work and not lose pieces. When that doesn't happen, then, yes, that person also has a right to be frustrated and angry. I deal with angry customers all the time. I don't blame them, either. I'd be plenty p*ssed, too, if I had their predicament. You think sending a shotgun back for repair is bad, think about people having to send back a 200 pound piece of equipment on their dime. In defense of Mossberg, there is ALWAYS going to be a defective product. Think on this: It didn't happen when you needed it most. So be glad it happened when it did. Call Mossberg on the phone and tell them you expect a weapon you can count on when the the chips are down. I bet they'll send you the part post haste.

[Bruce626]

Sorry, I just can't get too upset about anything that goes wrong within the first 1000 shots. Maybe I just don't trust any manufacturer or issuer (remember, GI stands for Gov't Issued).
Whatever, I have many, many thousands of shells thru my M500 and have dealt with minor foibles (yes! Foibles!) but have never felt the pissy, vehement reaction you seem to be having. As the bumper sticker says, " Sh**t Happens!" and my theory is to make sure that it happens while I am proving any tool for myself. That is, when I've shot a bunch a shells thru it, I trust it, not before. I guess what I'm saying is about expectation management... Expect what you get after a whole lot of shooting it. Not a slam, just an observation.

[Andrew Wyatt]

Yeah, he may not be mossberg's QC man, but i'm willing to bet tollars to doughnuts he didn't do a field strip/inspection when he got home.

I always dissassemble the gun, clean it, function ceck it with action proving dummies and generally kick the tires and wiggle everything before i take it out shooting.

[Bruce626]

tobeat1...
Hey, no insults intended here. And, if you want to dump your gun, just let me know via PM 'cause I'm in the market for more Mossbergs. Take my money and buy a Rem 870 and become a hero on this forum (just kidding, guys!). Seriously, let me know if you want to unload it.
--Bruce.

[Sir Galahad]

A mistake easily rectified: Sell Mossberg. Buy Winchester 1300 Defender.

[Andrew Wyatt]

If by easy you mean " more expensive and more difficult than simply putting in a new front sight" then that would be easy.

[Sir Galahad]

Well, you know what they used to say: The only way to fix a Ford Pinto or an AMC Pacer was to pull out the cigarette lighter and slide a new car under it. So, my thinking is, the only way to fix a Mossberg is to pull the sling and buttcuff off and slide a Winchester 1300 Defender into them.:D

[Andrew Wyatt]

Yeah, you're right. the only way to fix a gun that loses a front sight is to replace it with one that doesn't have any sights.

[Sir Galahad]

Au contrare! It has ALL the sights a shotgun NEEDS: A brass bead. Tru-Glo bead over that, so you can choose between the two. I'm sorry, were you one of the folks who bought a Pacer?:D Or was that actually a Gremlin?:D

[Andrew Wyatt]

I'll run a tactical COF against you and your oh so superior defender any day.

[Sir Galahad]

Andrew, I don't run a tactical anything and never claimed I did or do. I had enough of that in the army. If some like doing that, hey, more power to them, but I'm not going to be in a shooting war in this life, so I don't need the running-jumping-shooting-backflips doings to get me by. My shotgun is what defends the house and what I happen to shoot for fun. I'm not in here going "hut, hut" and jumping from couch to couch doing rolls across the kitchen floor and such doings. There just ain't room in here for doings like that. And speaking of fun, I'm just kiddin' with ya. Don't get so serious.:D Point is, I'm not here casting asparagus upon your personal skills. :D A tactical course might be your yardstick, but it ain't mine. Seen supervisors that went to a several day Red Cross first aid class freeze right up first bloody industrial accident happened on their watch. I put more stock into rapidly engaging targets at distances no further than the furthest distance in my house. That is my defense training. Distances after that are for fun. Besides, you are in Bakersfield and I have no intention of ever returning to Bakersfield, even if a free meal at Hickory House was included. :D

[Andrew Wyatt]

Then what you need from a shotgun is different from what i need from a shotgun.


I need a shotgun that I can make 100 yard slug shots with, and has a safety accessable to a left handed person.


The defender in stock condition does neither.

[Sir Galahad]

I can undertsand the safety access, but lots of folks make 100 yard slug shots with a bead. But, whatever works for you is what works for you. The original point of this thread was that this gentleman is rightfully disappointed in a lapse of QC/QA on the part of Mossberg. I check over every new weapon I acquire just because I'm a funny guy that way. Every knife I get has to be SHARP out of the box before I buy it and those I order have been SHARP, so I've never had to send one back. Yes, I could sharpen them myself, but that's not the point. The point is, the factory OWES me a ready-to-use product. Same with firearms. I check sights because I know I may have to adjust them. I don't buy anything that appears rattle-trap. Sorry, but the Mossy ghost-ring set up is made pretty chintzy in my opinion. One reason I didn't like the one with ghost rings. I think the whole ghost ring phenomena is overrated and overhyped, but that's a story for another day. Now what was the point...oh, yeah. The man buys a weapon and a piece falls off. Don't blame the victim. Mossy needs to stand behind their product, period. Don't blame this poor guy! I bet if this was a Norinco, guys would be falling all over themselves to declare the shotgun an utter POS not fit for shooting rats at the town dump. But if this guy gored someone's sacred ox, he became the bad guy. Manufacturers need to be kept on their toes, or believe me, they'll turn out such POS, you won't believe it got out their door. Excusing their shoddy internal processes hurts YOU, too, down the road. I would guess Mossy is an ISO certified company and, as such, they have processes that SHOULD have prevented this and SHOULD have rectified it when the guy asked for warranty service. I suggested he CALL (on the phone) and still suggest he do so. But I do not blame him for being upset. Maybe YOU would replace the sight yourself. But, then, YOU state yourself that what YOU do/need/want are different than what I do/need/want, so, therefore, it is different from what HE does/needs/wants. So, judging HIM by what YOU do/need/want is no different than me saying, well, Andrew, ya should have bought that Winny. See what I'm getting at here? Don't be quick to condemn this man. He has different needs/wants than you and, thusly cannot be condemned because he didn't do what you would have done. The ball is in Mosserg's court as far as I can see. Not his.

[Andrew Wyatt]

Where i got pissed off was when the guy immiediately got pissed off at mossberg because the sight fell off, and told him he'd never buy another mossberg product again, even after mossberg's warranty department sent him the requisite paperwork. My response would have been the same had the shotgun in question been an 870 or defender.

[Sir Galahad]

Look, Andrew, the man was just venting. Everyone does it.

[Kestryll]

Jeez, talk about brand loyalty and tight underwear....

[HS/LD]

So if I am reading this right...

Mossberg makes terrible shotguns, we need to shut down their plant, let FN Herstal buy it, and start churning out more of the best darn shotguns around....

Winchester Defenders! :D

I am off to start an online petition. This front bead sight is the straw that broke the camels back.
I am going to sell my Mossberg semi-auto.

No in good conscience, I can't do that. I will have it destroyed instead.

Anyone that disagrees;
I will challenge to a TACTICAL COF!
:D

In all seriousness:
Sir Galahad : So, my thinking is, the only way to fix a Mossberg is to pull the sling and buttcuff off and slide a Winchester 1300 Defender into them.

Galahad is on the right track. :)

Regards,
HS/LD :D

[HS/LD]

Additionally:
Andrew Wyatt: I'll run a tactical COF against you and your oh so superior defender any day.

I would like to take you up on that. Send me a PM or an email.

I just got back from trying to break my Winchester.... another 300 shells. (Yep it is Monday afternoon, its good to be the boss...)

I will pay range fees and even supply the ammo and lunch courtesy of Mrs. HS/LD.

BTW
...I may be heading out to Maryland on business soon and I would like a lesson from Dave McC in the not too distant future. (If he would be so gracious... I will bribe him with some of my New Zealand beers I have stockpiled downstairs. :) )

I suppose the invitation is open to any sane High Roaders. You bring the guns I'll bring the cigars and booze.

Regards,
HS/LD

[Sir Galahad]

Yeah, but what cigars? I mean, are we talking Hav-A-Tampas here? Are we talking Grenadiers here? We talking King Edwards here? Or are we talking Macanudos or Sancho Panza? :D

Well, you know, you try to educate some people on superior weaponry and sometimes it works and sometimes it doesn't. Kind of like panning for gold. Sometimes you see actual gold, other times it's flakes of mica. :D

[HS/LD]

Amen Brother.

HS/LD