[WeThePeople]

My Taurus PT145's recoil spring assembly went entirely through the from of the slide on 3-25-07. 89 total rounds that were within the parameters set forth in the owner's manual. 230g FMJ - non +p.

3-26: Overnight UPS to Taurus

3-27: Signed for at Taurus, I called and was told it would be back ~5-1-07.

4-9: Logged into repair system at Taurus

4-16: I called to check on progress and was told 6 more weeks.

5-16: I called and was told 1.5 more weeks and that nothing had been done. The customer service rep. apologized a lot for the delay and said that they were swamped with repairs and understaffed with people to do the work. I'm thinking 'jeez, maybe they need some better QC out of the factory.'

5-24: I called and was told 1.5 more weeks. Yup, same as last time. The customer service rep was nice and said that they were running 6-8 weeks on repairs. I am thinking 'holy cow, they have 6-8 weeks of broken guns down there? That's a lot of broken guns!'

They have had that gun for way longer than I had. I didn't buy it just to give back to the factory!

A lot of people really like Taurus. I used to, but think that I may not longer like the company so much. If I had known it would take so long, I would have had a local gunsmith do the work and paid for it myself. After all, it cost ~50 bones to mail it down there.

[slow944]

Whats the phone # , I need to check on mine as well for a loose rear sight?

[emann]

A lot of people really like Taurus. They do? Not the people I know personally or many of the people I see on the internet.

[steelhead]

Quote:
A lot of people really like Taurus.

They do? Not the people I know personally or many of the people I see on the internet.



:rolleyes:



As for the delay. I would contact CR and ask for the VP of Operations. They should also reimburse shipping costs (I've always had the gunmaker pay regardless of brand). Be nice but firm and you will get taken care of.

Warranty repair times is the one of the last challenges Taurus needs to get right. Although Ruger isn't much better. The benchmark is S&W as they usually return warranty repaired firearms within 2 weeks.

[DawgFvr]

I, for one, like Taurus...but then, my PT145 has never had a hiccup...so, why wouldn't I? If I ever did have to send in a weapon for repair, be it my S&W, my Taurus, my Kel Tec...etc., it would be no big deal. Hell...I have lots of weapons...and need more time to play with the others anyway. I need to get my M1 Garand out more often...and here I am playing around with side arms. Sheeeesh...ya just got to make the best of the situation.:rolleyes:

[Glockman17366]

I've had good experiences with Taurus Customer Service, but both were 10 years ago...haven't had any problems since.

I do know of one friend who sent his Springfield Armory 1911 in for repair...it took 8 months (also several years ago) and another who sent his S&W revolver in...that repair took about 6 months.

Typical turnaround times? I've no idea.
Both friends' guns were warranty complaints (new guns). One of mine was warranty (brand new), the other was after several years of ownership (still warranty since Taurus has a lifetime warranty).

[WeThePeople]

Slow944:

The phone number is 1-305-624-1115. Tell the operator that you want customer service. Be prepared for a ten minute wait if you call after noon. I have found that the best time to call is in the am when the wait is usually less than 5 minutes. Have your serial number handy.

[03Shadowbob]

I knew this thread was going to get at least one taurus basher to speak up. Is that it? Only one? Tell me it isn't so! There have to be millions of people who have Taurus guns that have broken. It has to be true because my brother's best friend's uncle's daughter's son told me so. What's that you ask? Oh, no, I do not own a Taurus. :banghead:

I have had 4 Taurus pistols since 1991 and have not ever had one problem. Everyone I know who has a Taurus has not had a problem.

[gunmetal]

I have two Taurus firearms, both of which had problems and needed to be sent in, and both of which were sent back to me with the same problems.

Does that make me a "basher" because my experience with them makes them look incompetent? :banghead:

[fattsgalore]

I trust Taurus clones, PT92/PT1911 but thier poly offerings wont every be on my wasit.

I really respect and trust the PT92. One of my favorite pistols hands down. But still won't buy a 24/7 or Mil Pro.

[hankdatank1362]

My 24/6 has been the only 100% reliable pistol I've ever owned. But that's not the topic. If I had experienced what the OP had with their CS, I would be hitting the roof!

[Jkwas]

My Taurus PT145's recoil spring assembly went entirely through the from of the slide on 3-25-07. 89 total rounds that were within the parameters set forth in the owner's manual. 230g FMJ - non +p.

I've read this before. I looked in the manuals and parts lists, but does anyone know if the 145 uses a larger diameter recoil spring than the PT111 9mm? Could it be possible some of the PT145's have been delivered with the wrong recoil spring? Just a thought.

[trader vic]

I have a Taurus PT22 that would not work right out of the box. I could not get it to fire a full magazine or feed or eject any kind of ammo. Totally unreliable! I sent it back to Taurus, they had the gun for 10 weeks, all they did was bend the clip lips & hose it down with WD40. needless to say the problem was not resolved. The 2nd time I took it to the range the barrel release broke, parts falling out. Now I have to send it down to Taurus again, now I know how long the wait will be. Taurus may make some good products but I sure didn't get one. I will not buy another Taurus product even with the life time guarantee, it my take a lifetime to get it fixed. You pay good money for a product, it should work right out of the box. Life is too short I bought a Beretta M21 that works flawlessly! NRA PATRON LIFE MEMBER

[WeThePeople]

Jkwas:

I had the same exact thought. My mom has a PT111 so I checked hers out and although mine was already gone for repair, hers looked exactly the same as I remember mine did.

[Ruger Redhawk]

I bought my wife a Taurus 38spl 2" Ultra-lite.I can't even remember the model number.This was going to be her CCW gun. I took her to the range.We fired a couple rounds when I noticed the cylinder wouldn't lock up on three of the chambers.This was a brand new gun.My dealer sent it back to Taurus and it was only a couple weeks turn around.When we received it back ,he allowed what I paid for it and I got her a S&W Model 637.It was like 50 bucks difference in the price.Smith was running a special on the 637's at that time.That was my first and will be my last experience with Taurus.I'll stick with my Ruger's and Smith's

Ruger Redhawk

[tinygnat219]

I had the same problem with my recoil spring guide rod assembly, only I had been shooting +P ammo through it (don't do, not good for gun). I didn't ship my gun in, I told them to send me the part. Since I did it to the gun, I bought the part, something like 9 bucks with shipping and handling. MUCH cheaper than sending overnight.
The only problem is, they are backordered on the part. They stated it would be the end of May before they had it back in stock. Sensing something wierd, I asked if this part had seen a high rate of failure, they stated that they were using all available stock for production of the new gun. They stated that they were having problems keeping up with the demand for the gun. I shot right back saying having to wait 6 weeks for a part that should be in stock was ridiculous and they stated there was really nothing more they could do. So, it's the end of May, I am calling this afternoon to see what's going on and seeing where my part is.

A few more weeks was what I was told today. It's simply ridiculous. Tomorrow I write the letter asking for my money back for the gun, or the part.

[steelhead]

That was my first and will be my last experience with Taurus.I'll stick with my Ruger's and Smith's


If I used that rationale I couldn't own the following brands because of the problems I had with them out of the box :what: :D

Remington (1 rifle)
Ruger (2 revolvers and 1 semi)
SIG (1 semi)
Taurus (1 revolver)
Smith and Wesson (2 revolvers)
Kel Tec (2 semi's)
Kahr (1 semi)
Para Ord (1 semi)

[nitestocker]

i have two Taurus revovers one mod.85 and a 651 no problems also have a Beretta 92 a ruger redhawk and a colt targetsman im a lucky man no problems with any of them and im hoping to get a 34/7 in 45 taurus soon :)

[aaronrkelly]

1.5 weeks huh?

They must be atlering their "standard" answer to shake things up a bit.

I heard, "only 2 more weeks" for 6 months before I had enough.

Yes, sir.....it will only be 2 more weeks......BS

Finally had to threaten legal action. That got their attention.....they sent me an entirely new gun.

It arrived with all kinds of issues.

I promptly sold it.....and the only other few Taurus guns I owned.

Taurus free since Feb 2007 and loving it.

[DrLaw]

I got one of their .22 pump Winchester clones. The sights were out of line when I got it. Actually cockeyed in the mount on the barrel. Never shot less than a 5 inch group with it at 50 yards. It was supposed to be a take-down rifle, but getting apart was murder! :banghead: I got lucky and found a buyer.

The Doc is out now. :cool:

[Ken C]

I bought a Taurus Gaucho in .45 Colt. Out to the range and 'click', 'click', no 'boom', 'boom'. Back to the dealer. He called Taurus and they agreed to send a new mainspring. Month and a half later, still no spring despite 4-5 calls from the dealer.

Got my money back, went and bought a Ruger Vaquero.

Ken C

[ar10]

I tried using my daughters Tarus 38sp sub for awhile thinking about using it for my CCW. I just didn't like it, I hated the ported barrel, however it never misfired when using it. If I really need one I use my little Lignouse. It's old but it still never misses a shot and never jambs.

[deltacharlie]

This sounds about like my experience with Sig, their gun rusted!!
So I call, called again, called again, no answer, leave msgs, no reply, days and weeks go by. Reach someone via email, send it in. Wait. Wait some more, keep waiting. Call, call again....you get the idea.

Finally get a replacement (read as: refurb) which was promptly sold and I have been SIG-free ever since and plan to remain that way!

But, hey, I am ALL for Taurus', as long as they're in the the hands of my enemies!

[mpmarty]

Mine broke after about ten boxes of +P defense ammo and the plastic end came off. Gun still worked so I called Taurus in Florida and learned that the part was on backorder. No bigee right? So I ordered two replacement mainspring assemblies so I'd have a spare. The gun still worked fine you just had to be careful as the mainspring was no longer captive. Bought some Trijicon sights for the PT145 online and in trying to remove the rear sight I broke the screw off in the slide and gave up, the screw head split at the slot and half of the head stayed attached while the other half was gone = no more slot. I called Taurus and got an OK to send in the gun along with the Trijicon sights. In two weeks I got the gun back, new mainspring assembly, Trijicon sights installed, and two new magazines (extras) for my trouble. This was last fall around September and in March of this year I got my two new mainspring assemblies as requested, also "no charge" even though I had ordered them with my credit card and had agreed to pay for them. You don't like Taurus? OK I'm ordering their new OSS .45, in fact I'm ordering three of them so I can give two to my brothers.

[Slinger]

O.K. I can bash Taurus too!

My MilPro 145 was a problem from the first box of ammo to the last. I could hardly put a mag of ammo through it with out a failure to feed or failure to eject. Last straw was when the takedown lever broke in two pieces. Called Taurus, they told me the part was about $15.00. "Isn't there a lifetime warranty on the gun?" asks I. "Yes, but you have to send the gun to us for repairs." sez they. "Don't make no sense to pay all that shipping to have a $15.00 part installed, just send it to me and I'll pay for it myself."

Now thats what I call customer service.

[medmo]

My experience is that they are excellent guns until they break. Their CS ran me through many, many flaming hoops when my 617's cylinder stop stopped stopping the cylinder. What really burned my butt when jumping through the many, many flaming hoops is that I was the original owner and the revolver was almost brand new.

[tig56]

I sent my two year old M-850SS back to Taurus repair service the first week of February 2007. The ejector star was defective and the gear teeth were disintegrating, chunks breaking off and cracking. Took it to my Smith and he said that the piece was shot and probably never saw the heat treatment process. I took excellent care of it, and rarely fired +P rounds through it. So it wasn't because of improper care. Anyway, I sent it to Taurus repair, got a receipt of delivery from them a month and a half later but no news accompanied it. I have tried on multilple occasions to call them and have never received an answer, never!! I then resorted to sending them faxes, and as expected, no response! Why don't they offer an email customer service address??? Their website shows a repair status link that states it is going to be functional at the end of 2006!! What's wrong with this picture?? They have kidnapped my pistol and I'm beginning to wonder if I'll ever see it again. You can bet if I owed them money and had possesion of my pistol I would've been turned in to collection by now. They have got the WORST customer service of ANY company I have ever done business with. I have done everything except physically go to their offices in Miami and don't find that feasible at this time. I should've purchased the part and replaced it myself. But who knew that this would happen? It will most certainly be the last Taurus I ever purchase. I'm sure there are decent quality firearms from them but if you ever have a problem with it, you may wait your "Lifetime" to get it back.

[aaronrkelly]

tig56

You have to keep on them....call all the time, keep calling. I got hung up on several times and just kept calling back.

Your literally going to have to brow beat your gun out of them. Just remember that next time your buying guns.

Took me 6 months to get my gun back.....

[tig56]

I appreciate your reply. I swear I can't believe how difficult this whole process has been. There is no excuse for treating your customers this way and ineptitude is not a valid excuse either! They've got a big purple gorilla loose on their backs and instead of caging the damn thing they're turning around and letting the SOB go after their customers. For those diehards that get upset after reading these posts, I can assure you that my intent is not to bash Taurus. I've given them every opportunity to make things right, as have everyone else on this forum. They are bashing us, the customer and obviously have no concern or consideration for the people that are keeping them in business in the first place. Send the whole lot of them back to Brazil, they're not doing the US market any favors. I'm not the least bit satisfied with their treatment and anyone that tries to defend them after all of the complaints I've seen posted across all the various gun forums haven't had the displeasure of being treated like they treat the majority of their customers. Sometimes the truth hurts...

[MassMan]

Dawgfvr, I disagree! I don't care how many guns I own, when one fails I want quick service. The bottom line for me is customer service, whether it's a gun, truck, tool, etc. I often pay a little more an item from one dealer than another because I know I will get the service I need quickly from that dealer. That being said, I had a Taurus go back twice before the problem was fixed and each time it was about 5 weeks (that was in the 80's) I had a recall on a S&W 1911 when they first came out for a possible issue with the safty. I live 20 min away from the factory and decided to bring it in rather than mail it. I was told a week max. I called twice a week after the 1st week, and continued until I reached the end of week 3 when I demanded to speak with a manager. This gentleman checked and told me my gun was ready 2 days after I left it. I explained I had repeatedly called to check on the progress and told him the dates I called and gave him the names of every person I spoke to. He apologized and said he would try to make it up to me. When I picked up the gun later that day I found 4 Wilson Combat mags with my gun. I realize there is human error in service departments, but that really made up for my wait. Will I buy another Taurus, probably not. Will I buy another Smith, Absolutely!

[Highland Ranger]

two comments:

1. you get what you pay for and

2. Smartgun

Seems like every time I open a gun rag or watch a gun show on tv they are pushing the damn things though . . . . . great marketing.

[WeThePeople]

So, I called Taurus yesterday to check on the status of my PT145 because I should have it by now.

These aren't exact quotes, but are my best recollection of the conversation. I am just using the quotations to set out our conversation from the current rant!

The customer service representative informed me that it is "currently waiting for parts." "Ok" I say, "let me get this straight. You've had my gun for 10 weeks and sometime in the last two weeks, you decided that you needed to order the part?" "It took two months for Taurus to figure out that the gun that it manufactured needed a part?" The very nice rep said that she is "not sure why, but that seems to be the case."

So, I ask "how much longer before you get the part?" and she replies "I don't know, but maybe two weeks?" Yes, she asked me! :banghead:

So I ask, "how long after that will you fix it?" and she tells me, "I don't know, things are pretty backed up."

So, I ask her to check on it because at this point, they have had the gun for something like 10 times longer than I had. She says that "I'm not in the service department and have to rely on what they enter into the system." :cuss::cuss::cuss::cuss::cuss:

I can't freakin' believe it! The people answering the service calls aren't even in the same location as the freakin' service department?!?! What the heck is going on over there?

I'm fed up at this point. I really liked that gun and my wife and I both realy like her .357, BUT, I would much rather pay double for a gun and not have to deal with this kind of %$#@!

Oh yeah, I am in NO WAY 'bashing' Taurus. I like their guns. I just think that they had better fix their service system because I have no doubt that very few people who have the problems that I am having ever buy another Taurus product.

Thanks for giving me a forum on which to rant!

Jim

[JohnBT]

"BUT, I would much rather pay double for a gun and not have to deal with this kind of %$#@!"

There's no guarantee that 2x the money will result in a different outcome, but I agree with you anyway. FWIW, I've never owned a Taurus.

My first thought was that they don't have the part in stock and they're waiting on the factory to do a run of the part they need. Things happen, like somebody forgetting to order a part they're running short of...and then they run out.

John

[aaronrkelly]

Keep on them about that two weeks.

They kept telling me they were waiting for a part from Brazil and it would be 2 weeks, I heard this for close to 6 months.

Finally I had enough and asked for the contact information for their legal dept so I could turn this over to my lawyer.

They promptly sent me a replacement gun.

However it was also defective, I sold it at a loss.

Keep calling.....document, take names.....perhaps take recordings. Mark my words you will hear "2 more weeks" again......and again......and most likely again.

[don_hamer]

I agree with steelhead. I think if you do that you should get your gun back in no time.

[mpmarty]

Gee, lets see.... Taurus sold 1.2 million guns in the past five years. twelve thousand of them are junk and all twelve thousand buyers are here on THR. OK that's only one percent of production which means that ninety-nine percent of their guns work flawlessly. I'll take those odds.

[JohnBT]

In 2004 Taurus International only made 12,248 pistols in the U.S., so maybe they're all bad? ;)

www.shootingindustry.com/Pages/SpecRep2.html#Anchor-47857

[WeThePeople]

My service comparison: In approximately 1996, I sent my 9mm Smith & Wesson in because the extractor quit. I had it back the NEXT WEEK!!!!

I wouldn't mind if Taurus took 12 months if they would just tell me, "sorry sir, but your gun won't be ready for 12 months." It would stink, but at least I could quit playing this game.

[Holydoc]

Gee, lets see.... Taurus sold 1.2 million guns in the past five years. twelve thousand of them are junk and all twelve thousand buyers are here on THR. OK that's only one percent of production which means that ninety-nine percent of their guns work flawlessly. I'll take those odds.





mpmarty,



Your logic would be correct if every Taurus owner who had a broken gun and sent it to be fixed were on this forum or included in your 12K estimate. However since that is not true, then neither is your 1% estimate. Since the only stats we have are the people that visit this board, it seems highly likely that if your Taurus breaks, you are going to be out of a gun for several months and have poor CS. Just with those odds, why would you purchase a Taurus knowing they have poor CS with so many good guns and good CS departments to choose from?



I had problems with my 642 where the trigger was sticking. I made one phone call to S&W to give them my address. They sent me a prepaid UPS label and had fixed my gun within a week. No questions asked. No excuses. No wait. S&W has made a loyal customer from me.

[Caimlas]

So let's get this thread sorted out. So far we have determined only the following things:

We've determined nothing other than the fact that S&W seems to have great support, and almost everyone else has mediocre to really bad support. And yeah, it's pretty evidnet Taurus has some communication problems internally, as well as understaffing.

Personally, I've heard of horrible support from Kimber, H&K, Sig, and Glock - and you've got to pay to have them service your guns (most of the time). Taurus doesn't do that at all.

[winddummy]

As for me I have nothing but good reports about Taurus hand guns, over the years I've owned in the neighorhood of 11 or 12 pistols and revolvers. They have always been reliable and resonable in price. A couple of weeks ago I was replacing the factory spings on my Model 85 Titanium with Wolff spprings and launched the main spring plate into parts unkown. I made a call to Taurus and was put through to service very quickly. The lady who answered (sorry I didn't remember her name) was very helpful, polite and efficient. Looked up the part, said they had one in stock and would send it to me free of charge. In just over a week I received the part in the mail. In my case it just doesn't get any better.

[JohnBT]

OVER A WEEK? Did they have to send to Brazil for stamps???

:)

Just kidding.

John

[jeepmor]

Gee, lets see.... Taurus sold 1.2 million guns in the past five years. twelve thousand of them are junk and all twelve thousand buyers are here on THR. OK that's only one percent of production which means that ninety-nine percent of their guns work flawlessly. I'll take those odds.

I work in the semiconductor industry for the biggest player there is. We target something like 1-2 part returns per MILLION parts. Our parts are infinitely more complex than guns and we pull it off. Not to say we don't occasionally foul that up, but our QC rate is something like 99.999%. I'll take those odds thank you. We put HUGE (this is an understatement to extreme) efforts into quality. We scrap loads and loads of wafers on occasion because our reputation rides on it. I wish gun companies would use our model, we would all be happier customers if they did.

jeepmor

[agit8or]

I found this thread on google and figured I'd throw in my experience with Taurus and their terrible customer/repair service.

I sent in a PT911 and a PT92 on June 6th via FedEx overnight. I called on the 12th just to make sure everything got there ok. I spoke with Maria. She could only find the PT911 in the system. I gave her both tracking numbers and later I got a call back saying they found my PT92. That's comforting to know right? I then asked what the turn around time was for repair and she stated that my guns had not even been looked at and that they were scheduled to be looked at by a technician in 2-3 weeks.

I asked her why it would take ANOTHER 2-3 weeks just to get my guns to a tech and she said that *NORMAL* turn around time is 5-6 weeks. I then asked to speak to someone in customer relations as this wasn't acceptable. Robert in customer relations was on a call however. Imagine that.

I called in today and spoke with Robert who also told me that it would be 5-6 weeks. After a long discussion about how most other firearm manufacturers don't take this long for service, he said he would see if he could expedite them but I got the feeling it would be 5-6 weeks regardless. I'm half tempted to have them shipped back and sell them at a loss just to get rid of them. There's no excuse for this.

I have an FTE issue on the PT911 and spring that fell out of the PT92. 6 weeks to fix that?!?! The CZ2075 RAMI I bought was a FTE nightmare, but at least CZ made several attempts to fix it in a reasonable amount of time.

[TimboKhan]

I work in the semiconductor industry for the biggest player there is. We target something like 1-2 part returns per MILLION parts. Our parts are infinitely more complex than guns and we pull it off. Not to say we don't occasionally foul that up, but our QC rate is something like 99.999%.

I see what your trying to say, but the two are so completely unrelated that I am not sure you have a valid point. Not that you don't know this, but semi-conducters, while complex, are not mechanical objects. The finest made guns in the world occasionally break regardless of what the QC at the factory is.

[Rinspeed]

I work in the semiconductor industry for the biggest player there is. We target something like 1-2 part returns per MILLION parts. Our parts are infinitely more complex than guns and we pull it off. Not to say we don't occasionally foul that up, but our QC rate is something like 99.999%. I'll take those odds thank you. We put HUGE (this is an understatement to extreme) efforts into quality. We scrap loads and loads of wafers on occasion because our reputation rides on it. I wish gun companies would use our model, we would all be happier customers if they did.



I guess I would have to agree with TimboKhan on this one. Hard to compare a mechanical object with a with an electrical one. Which Fab are you at? I've been to most of them, quite impressive to say the least.

[Bobo]

Taurus has a highly touted "Unconditional Lifetime Warranty". They say it is for the life of the firearm. This is a link:
http://www.taurususa.com/main/repair-policy.cfm

In real-life this is how it often plays out:
1. The owner sends them the gun.
2. They make excuses until the owner is dead.
3. They eventually (fix?) the gun and sell it used.
4. Repeat steps 1 thru 3, etc., etc, etc.

It's great for the bottom line. They make money on all the sales and spend zero on repairs! That is until it catches up to them, nobody wants Taurus guns anymore, and they sell off their name to some unsuspecting schmuck.

[Flagg_01]

I have a Taurus 101AF .40, I was at the range shooting off a few rounds... one round rear site good... next round... half of rear site missing.

Sent the part into Taurus in December 06....June 07... no part, customer service has not been able to help, all they do is tell me that the part is on back order and they are waiting on the part from Brazil, managers do not return calls.

I have to say... when I first purchased the gun, I was extremely happy, put several hundred rounds through it with 1-2 jams out of 300-400 rounds of target rounds. The gun fired accurately, and very well. I was even planning on purchasing another Taurus for C&C. After the poor Customer Service that I've received, I will not purchase another Taurus, and will get rid of this one once (if) I ever get it fixed.

Bottom line... DON'T BUY TAURUS!

[aaronrkelly]

Flagg01,

Thats the situation I was in, I called up and asked for the information for the legal dept so my lawyer could contact them about my gun.

They would give it to me.......I didnt need it they said......they were sending out a new replacement gun in the next couple days.

Worked for me, should work for you.

Shouldnt have to do it.....but seems its necessary.

[tinygnat219]

Ok,
Thought I would resurrect this thread as a result of a conversation I had with Taurus on Friday.

Here's the "what happened to me" timeline:

Mid-April: Fired +P Corbon SD 185 GR JHP out of my Millenium Pro PT145. That was MY mistake, as it clearly states in the manual NOT TO FIRE +P ammo. Otherwise, the spring starts to compress wrongly and start coming out from the slide. Firearm now not safe to fire as gun won't go into battery. Ok, my fault. I got it. Called Taurus to order the Captured Recoil Spring Assembly (guide rod and recoil spring in one nifty unit) and explained what happened. I got the lecture on how NOT TO FIRE +P ammo in the gun. I ordered the part I need ($4.85 + shipping). This definitely beats spending 40 bucks on overnight shipping for a total cost of 9 bucks. Was told part was backordered and would be in at beginning of May. Cool, I can wait.

Beginning May: Call Taurus b/c my credit card hasn't been charged, just wanted to make sure I gave them the right info. Yup, I did. Part is backordered, won't be in until mid to end of May 2-4 weeks. I sigh, and console myself with shooting 9MM instead. 9MM is MUCH cheaper. Must investigate this further. Woken from rumination, they ask me to send it in, I said no, I know what the problem is and I don't need a 40 dollar express shipping bill to go with my previously well-deserved lecture (see "Mid-April").

End of May: Call Taurus to see when the part will be shipped. "Still backordered" 2 weeks until it is here. I ask what the problem is, and they state that demand for the new PT145 is tremendous and Brazil is having a hard time keeping up with demand. I agree that gun is nice and I hang up.

Beginning June: No part yet. Call Taurus, see "End of May" exact same conversation. Wierd. I looked up winning last month's winning lotto numbers and played them for a week "Just in Case". No luck.

End June: No part yet. Call Taurus started getting same response. Asked to speak to supervisor. Supervisor has to be brought up to speed, but states that they are completely dependent on Brazil. I state that waiting for a part since April is ridiculous. He states that a huge parts shipment is supposed to come in "next week" and that my part should be part of that. At this point, I tell him I have been getting the run-around of lack of part availability. I ask him to take one out of a new gun and ship it to me. He says he will see what he can do, and that I won't need to pay for the part. :confused: Will call back in a couple of weeks to confirm.

Summation: DON'T FIRE +P ammo in one of these. My PT 145 was working just fine with the standard pressure rounds. Taurus generaly makes good guns, but their parts / logistics support has GOT to get better than this. Mylanta, we are talking about a $4.85 part that they should have in stock.

[gunmetal]

On top of all that, their catalogs state that "All Taurus handguns" are rated for a steady diet of +P ammunition. :banghead:

I have no problem getting spare parts for my Glock(s), and I am not looking back.

[Tomcat47]

I cannot say anything negative about Taurus. I hate hearing these bad situations here in THR. I have and have had many Taurus Firearms. No Problems!

I too assume that I get what I pay for...and this is NOT to bash Baretta in any way, but it is the only NEW gun that actually broke on me right
out of the box.

It was returned and repaired free of charge but it took several weeks.

I also as a Taurus Firearm owner have sent Taurus an email with my discontent on the # of complaints I have seen here and referenced certain issues regarding customer service.

I will post there reply when I recieve one....IF? I recieve one.

I really like there products...just bought two of them! I have stated to them the facts are this:

You have come along way!
You have increased Quality, Fit, & Finish
Now FINISH the job and do your CUSTOMER SUPPORT....I can only defend you so long before I look at other products.

[ZeSpectre]

Tips for handling Taurus customer support (or for that matter any troublesome customer support).

1) Have all your paperwork and document everything. That includes writing down when you called, who you talked to, and the conversation. Also get a supervisor's name and direct number.
-You MUST remain calm and polite
-You MUST give very clear and precise statement of your expectations (such as "You have had XXX amount of time to resolve this issue. At this point I would like my warrantied item repaired and returned to me no later than YYY date. If that is not going to be possible then I expect my item to be replaced with one of equal value.". (give a reasonable amount of time).

2) Get a voice recorder and advise the person on the other end that you are recording the conversation.

3) If a reasonable amount of time has passed, draft a letter on some nice official looking "lawyeresque" letterhead and send it to them with the pertinent details attached and the phrase "to prevent pending legal action".

I've had to go up to step #2 a few times. Knowing a customer is recording the conversation seems to get attention and action.

Only once have I had to use #3 (with Sony of all companies) and one week later I had the item in question back -replaced- not repaired.

[tinygnat219]

I am generally happy with the other 3 Taurus Products I own. They are revolvers that get a lot of use with Cowboy Action Shooting and if I could figure out how to get rid of some trigger slap issues and light primer strikes, I would be verruh happy.

[Redneck with a 40]

Recently my dis-assembly pin on my Taurus Mil-Pro 40 broke in two as I was dis-assembling it for routine cleaning, the pin is plastic.:scrutiny: I'm surprised it lasted as long as it did, 1500 rounds. I suspect the cause was a steady diet of Fiocchi 40 ammo, a little hotter than American stuff, but I loved the ammo and that's what I shot. Anyhow, I called Taurus and explained what happened, they said just "send in the part" and they will send another one for free. I did as instructed and two weeks later I had a new dis-assembly pin. That's about as fast of a turnaround as I would expect. So my first dealing with Taurus customer service was a good one. It might be different if I ever have to send the pistol in to them, which I hope never happens. This is the only issue I've had with this gun, its been a great compact 40 pistol and I'm still pleased with it. My Taurus Tracker 357 has been 100% trouble free, its tight, accurate, and comfortable to shoot. The trigger could be a little better, but for $400 out the door, who cares.

[gunmetal]

Redneck,

I'm hoping the PT-140 was/is not your every day carry pistol? If so, is it possible to purchase spares so you wouldn't have to wait for the replacement if it happens again?

Also, are you sure the pin is plastic? I have a PT-145, and a magnet is attracted to my takedown pin. It is apparently some kind of lightweight, seemingly-brittle metal. These pins on the MilPro pistols always concerned me, though, because they apparently also serve as the locking block in this design... which is exactly where you wouldn't want something brittle IMHO.

[Ford]

yeah, I had sworn off ever buying another Taurus product about 4-5 yrs ago because of there horrible customer service.

Long story short
They lost my gun, found my gun, took forever with my gun, BBB, shipped gun back without fixing anything.

[WeThePeople]

I just got off the horn with Mike @ Taurus Customer Service. Nice guy. Couldn't help me figure out the status of my gun however. He said something to the effect of (read: not a direct quote) 'I don't know what to tell you. I don't have an answer for you.'

He is supposed to call me back.

They have had the gun for 14 weeks.

[ZeSpectre]

If your firearm is at a service center in the United States, I bet the BATF would be very interested that they've "lost" your firearm. :evil:

[sturmgewehr]

I see what your trying to say, but the two are so completely unrelated that I am not sure you have a valid point. Not that you don't know this, but semi-conducters, while complex, are not mechanical objects. The finest made guns in the world occasionally break regardless of what the QC at the factory is.
Guns may break with use, that's the nature of the beast... but with Taurus it seems a good number of their guns are defective from the factory. I don't see posts saying "My PT908 went 20k before it broke". The majority of the problems arise right out of the box, which is a QC issue.

[sturmgewehr]

Here's a video of a buddies PT908 that we take to the range for laughs. From day one this gun had problems and it's so unreliable we call it "Old Reliable" because you can count on it failing at least once every magazine... with ball rounds even. If you put hollowpoints in there, you can expect a failure to feed every round.

http://i104.photobucket.com/albums/m167/tharmsen/Video/th_MOV00867.jpg (http://s104.photobucket.com/albums/m167/tharmsen/Video/?action=view&current=MOV00867.flv)

It's a great weapon to practice clearing drills with because you honestly never know if it's going to fail on the first shot, middle or last.

[agit8or]

lol... I think I have your gun's twin. Only mine is a PT911 and looks nothing like yours because it's stainless. However it does have identical functionality. I called Taurus today to get an update and make sure they didn't lose either of my guns AGAIN. They explained that they were due to get looked at sometime around July 6th or so. What pisses me off is that the thought of my guns just sitting somewhere for a month without even being examined.

[WeThePeople]

Well, Mike never called back. I called Taurus Customer Service today. The CSR informed me that, in addition to the spring assembly, my gun also needed a new slide and barrel!

She was unable to give me an estimate on time.

So, I'm stuck here thinking 'what the heck!'

[MCgunner]

Reading these threads, I wonder why I'm the only one in the US that has never had a problem with a Taurus. Mmmm....I'm otherwise not lucky. I haven't hit the lotto yet.

I'll still buy Taurus. So far they've been great and my M66 is the best .357 DA revolver I've owned out of a M19 Smith, a Ruger Security Six, and a Rossi 971 (which wasn't junk like everyone says, either). It's got a good trigger and it's the most accurate of the guns I've owned in the caliber. It's not for sale. Neither is my M85UL which runs great.

[Ford]

"If your firearm is at a service center in the United States, I bet the BATF would be very interested that they've "lost" your firearm."

Yeah, I remember freaking out when I called to check on my gun and they said they didnt have it. Then we went through the whole..UPS has a signature from " so and so " saying you received it.

I dont actually think it was really ever lost per say. THey just didnt give a crap where it was or who had it or what was going on with it.

The next day when I called they had found it when I started telling them that they where now legally responible for my "lost firearm" Dont know if they where are not but whatever...

lol, several years later and now that Im thinking about it again it can still get me hacked off. :cuss: I also remember when they finally sent the gun back and they didnt even touch it after they had it for like a month. Sometimes all you can do is laugh. :what:



Guns may break with use, that's the nature of the beast... but with Taurus it seems a good number of their guns are defective from the factory. I don't see posts saying "My PT908 went 20k before it broke". The majority of the problems arise right out of the box, which is a QC issue.

yep, I dont even really have that big a problem if you get a dud out of the box. But I expect the company that I bought the product from to make it right.
I have had guns that had problems of almost every make. Taurus is just the only one the was totally incapable of handling the problem of fixing there own product in any manner. Very unprofessional business IMO.

[ZeSpectre]

I had the thought that Mike Dell should buy Taurus. You want to talk about a company with a tracking system that WORKS. Dell computer freakin knows where every damned laptop they ever sold is and what parts it was configured with.

[The Lone Haranguer]

This was 11 years ago now, but I still think it relevant.

I had a PT945 that rarely fired more than two consecutive shots, starting with the second shot I ever fired from it (in this case a failure to extract/double feed). They made two attempts to repair it and only succeeded in getting it to fail to feed instead of extract, so I got rid of it.

Sigarms has been mentioned here as having poor customer service. This has not been the case with my GSR. The people I talked to on the phone were professional and the wait was short. Although I shipped it back the first time on my dime, the second and third:rolleyes: times they e-mailed me a prepaid shipping label, and the first and second times they got it back to me in about a week. Now I've been informed that they are going to replace the gun. (In this case it's the gun that is bad, not the service.;))

[Eyesac]

That sucks! I feel for ya.

I love my .357 tracker, got it new for $325 about 8yrs ago, no problems, great gun.

I've shot the Autos, hate em.

[BobMcG]

My PT-140 Millennium had some issues right out of the box (at least a couple of failure to feed problems every magazine put to it for the first six magazines full, FMJ and HP) but it didn't really surprise me seeing the price point of the pistol. No big deal. You gotta figure there isn't a great deal of time spent at the factory finishing every part on a low cost pistol and that's one reason the price is what it is.
I used my Dremel to polish the feed ramp on the barrel to near perfection and it's since gone over 500 rounds of various manufactures' ammo and bullet styles without a single feed problem.
Also, nothing is shooting loose, cracking, breaking, falling apart, or otherwise looking like its going to fail so far.

I'll just have to keep my fingers crossed and hope I don't have to contend with Taurus CS though as it sounds like it's a crap shoot as to what kind of service I'd be getting. I'd have them send me the parts rather than send my pistol back to them though if it's possible. I'd rather wait on parts knowing my piece is in my safe than wonder where my pistol is... (I have plenty of others to use.)

Oh well, for now at least, I like my PT-140.

[DRAEGER]

After watching the video I would guess it is a magazine problem since it doesn't load the last round (8rd mag, 7rds fired...). Is it a factory mag? It is a common problem that any semi-auto or magazine fired weapon can have, any home gunsmith or better should be able to figure this out (I am a gunsmith and a proud owner of many, many Taurus pistols).

Since the 1980's when Taurus first hit the US market, I have yet to see a single bad Taurus. I am not saying there aren't a few lemons, but no more then any other quality firearms maker has.

Basically every story of a bad Taurus is either so horrible that it is nearly impossibly that it really happened or someone says they heard a friend of a friend of a cousin of a guy they knew, that had a problem with his Taurus...

I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story... I am sure this will thin-out most of the BS about Taurus Firearms. And don't say you didn't take pictures or have paperwork on it, anyone that had a problem, and had it fixed has something to prove it.

I currently own: (Without ever having any problems from any of them... and I have pics of them all)

24/7 45cal.
PT92 (actually I own 3, one was purchased in 1980's)
PT145
PT908
PT945 (factory ported)
PT1911 (which I'd shoot against any Kimber...)

[weregunner]

HOME | CONTACT US
AWARDS
2005

• NRA Golden Bullseye Handgun of the Year Taurus PT24/7


--------------------------------------------------------------------------------

2003

• Shooting Industry Academy of Excellence 2003 Hall of Fame Inductee
• Robert G. Morrison
• Shooting Industry Academy of Excellence Ammunition of the Year
• Nominee Taurus Copper Bullet .45 ACP
• NRA Golden Bullseye 480 Raging Bull



--------------------------------------------------------------------------------

2002

• NSSF/SHOT Business Man of the Year Robert G. Morrison


• NASGW Manufacturer of the Year
• SHOT Business Manufacturer of the Year
• Click here for more '02 awards details



--------------------------------------------------------------------------------

2001

• NASGW Manufacturer of the Year


--------------------------------------------------------------------------------

2000

• Shooting Industry Academy of Excellence Manufacturer of the Year
• FIRST factory Concealed Hammer on small frame .38 Special and
• 357 Magnum revolvers.

• Shooting Industry Academy of Excellence Handgun of the Year Millennium

• Guns & Ammo Gun of the Year 454 Raging Bull




--------------------------------------------------------------------------------

1999

• American Firearms Industry Excellence Award Total Titanium


--------------------------------------------------------------------------------

1998

• Shooting Industry Academy of Excellence Handgun of the Year 454
• Raging Bull


--------------------------------------------------------------------------------

1997

• American Firearms Industry Revolver of the Year



Topic: Taurus accomplishments (Read 27 times)

Qwiks draw
Mod Squad

Online

Location:
S.E. Wisconsin

Posts: 1,442


Taurus accomplishments
« on: July 02, 2007, 06:13:22 PM » Quote Modify Remove

--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Here, and especially at other gun forums, the positive side is being seen for a change. More positive short threads are the norm for know anyway.

Just tell them that Taurus won 3 prestigious awards in 2005 and the 24/7 and 24/7 OSS have garnered awards in 2006 and 2007. Several newer awards are fromt the NRA.

Awards in 2005 as follows: Shooting Industry Manufacturer of the Year award, National Association of Sporting Goods Wholesalers Manufacturer of the Year, and SHOT Business Manufacturer of the Year.
NRA awards were more recent but would have to research ato see which two they were.

So Taurus is doing something right. Bashers and trolls ignore that completely.

The latest bash technique is to say that Customer Service is unresponsive or insulting to callers. That may have been true a year ago or more. Those staff or Taurus that did that are all fired and gone.

Since I have contacted Taurus Customer service to ask questions several times this year responses were positive in each case.

Time in getting the gun back however can still be a source of frustration though.

Losing the gun is another favorite basher technique. "They don't know where it is and still don't", goes the cry. That is not true either. They have been tracking where guns are pretty well.

So expect this kind of line to continue.

Been reading the gun magazines. In most of them only the "high priced spread" gun are even showcased. This is leaving the major part of the users in limbo. Most of the shooting public actually uses the "run of the mill" gets the job done variety of firearm.

Most of this is a quote from one of the other threads here and this is getting pounded home at THR and TFL forums over and over. The quote is from yours truly.

Figured the truth needed telling.

The great part is that many members from here and at any of the gun forums have been deft and supportive of Taurus threads. Even the forums that are usually famous for griping are turning in favor of Taurus. It takes courage, fortitude,and persistence to overcome adversity. Members everywhere have been doing an outstanding job of this.

All gun manufacturers should be respected unless it is blantently obvious

Thought the above should be posted in here. Maybe even stickied. This is to put real bashers and trolls on notice as to what Taurus has accomplished recently and is fact.

Valid complaints are another thing altogether.
--------------------------------------------------------------------------------
Posts: 279 As a owner of a PT111 Mil/pro, PT22, model 65,66,85CH, and 94, all Taurus that Taurus does put out decent products. All of these have given excellent service and some are 15+ years old. Longevity and dureability have been the bywords.

In 2005 Taurus won three prestigious awards in the gun industry overall as well as several NRA awards about the same time or even more recently.

The 3 major awards are as follows: Shooting Industry Manufacturer of the Year; National Association Of Sporting Goods Wholesalers of the Year; SHOT Business Manufacture of the Year.

So Taurus has to be doing something right and putting out good products.Otherwise these would not have been awarded. Competition is fierce. These awards are not just handed out.

" Conventional Wisdom" to the contrary Taurus is doing things right for the most part. And...."Conventional Wisdom" is not always wise.
__________________
NRA member- Join the NRA or pro-gun group. Stand up and be counted.
www.taurusarmed.net

The above is a quote by yours truly in another thread.

I did not vote because I consider other companies makes and models on merits even though I own a number of Taurus revolvers. I do own other makers products, but the Tauri meet every criterea and fill every niche. The Taurus revolvers get used more than anything else. That will be true for a long time to come.

This is from another forum that your truly posted at. The facts have not changed. Names will not be changed to protect the trolls.

That should cover it. And yes. I do realize that some of this stuff is repeated. Sometimes you have to do that to get through to people

« Last Edit: July 02, 2007, 06:17:45 PM by Qwiks draw »

DRAEGER is correct folks and thought to add this all to the mix.

Either the shooting industry as a whole are morons or Taurus is doing most things well. :):D:what: Facts say that the industry as a whole knows what it is doing.

[Ford]

sorry man, all I could do was laugh while reading " the truth"

DOnt know if you work for Taurus or not.
Sorry if you think Im bashing there guns. Some may be ok. My only Taurus was a paper weight.
I do try to talk all my friends out of buying a Taurus. Just because after dealing with the people there they dont seem to be prepared to run a lemonade stand let alone a gun manufacturing business.

Taurus doesnt lose guns?
Like I said in one of my posts. It may have never actually been "lost" But they had no record of it and couldnt tell me where it was. After I contacted UPS and got the name of the person that signed for it at Taurus they finally "found" the gun about a day later.

Unresponsive and Insulting customer service.
As I can remember everyone was nice. The manager I spoke with mostly was a very nice guy. No one could ever give me a straight answer. Mostly because the customer service dept. had no idea what the gunsmiths where doing. If I remember correctly when I would ask info about the gun one of the standard answers was " we dont know they repair those in a different building."

As I have stated before. I have no problem with getting a Lemon. Not from any company, even Taurus. I do expect them to fix the problem and make it right.

You are correct about one thing though. Reading the forums you will see many more people complain about a certain gun than praise it. Thats true in life though.
Its the old if a person buys one gun and is happy with it they will tell 1 person. If they are unhappy with it they will tell 10.
Calling people bashers and trolls is dicrediting the people that have had actual factual problems with in this case Taurus customer service. Which still IMO is the worst by far I have ever delt with.

[Kevinch]

I currently own (1) Taurus gun, a PT940. Truth is I bought it to support the company right after they announced they would not sign The Agreement as S&W had done. I really didn't need it, nor did I need to add another caliber to inventory (.40S&W), and I've considered selling it many times - I'm wrestling with that now.

I always decide to keep it. It is one of the most accurate guns I own, and I'm comparing that to some 1911s that are 2 & 3 times the price. Absolutely reliable too. I just can't bring myself to part with it.

I did own a Model 85 snub that I sold to a close friend. It had problems out of the box, & had to go back to Taurus twice. I first noticed that it shot way left to POA. The barrel was turned in too far, canting the front sight. I sent it back, it was returned to me after a few weeks with a new barrel installed. Upon taking the gun out & shooting it, it now shot to POA. Then I then discovered that it wouldn't ignite the primers consistantly when shooting double action - which I hadn't tried when I first bought the gun. Back to Taurus again, & I seem to remember having to wait a while to get the gun back this time. When I did, all was OK & the gun worked flawlessly. As far as I know it still does & this is many years later.

I also had to send my 686-1 back to S&W (excessive end play in the cylinder) & my MKII .22 back to Ruger (trigger malfunction). Both were fixed & returned without incident.

I'd buy another Taurus - in fact, I can say I will buy another. However, when I purchased my wife & my daughter revolvers for SD & CCW I went with S&W. Not because I thought they were higher quality, but because if the guns ever needed work I felt more comfortable knowing that they would be dealing with S&W & their reputation for excellent Customer Service.

I don't know if these days Taurus has good customer service or not. I would rate my own experiance as "average". However, their reputation in that area is somewhat lacking & they really need to go above & beyond to get it turned around. I think if they can accomplish that task, their sales would increase dramatically. In my home alone there would be at least 2 more Taurus products.

[DRAEGER]

I may have missed something in all these comments, but what "Agreement" did Taurus not sign that S&W did?

[weregunner]

It's been stated that every gun company has a few that get by QC and I will admit that there are time in getting the gun back issues.

Most of the gun companies do or have had recently just this kind of problems yet they are not racked over the coals like Taurus. Same goes for those who have had gun function problems. Any brand.

Operator error, dirty mags,dirty guns, and in some cases incompatible ammo, gun combos. Or just a bad lot of ammo. These are a majority of any shooting troubles.

Broken parts are a whole different thing though. Yet these do happen and are documented many times over at the forums and in the media for other brands. Yet the companies are not villified.

Interesting that that should be so.

[weregunner]

Yes I do believe some of you folks actually have had troubles with a Taurus product. For those legit ones, no problem. There are several such ones posted in this thread. So I am not calling out anyone who has had real verifiable trouble. Nor calling anyone out.

There is a segment of people who complain and do so without verifiable facts or out of malice and spite just because they can.

Those are who the above was aimed at.

[gunmetal]

weregunner,

while I'm sure you are right that there are some "anti-Taurus" people out there who do not have a good reason, there are those who DO have a good reason, and you do seem to be acknowledging that.

However, considering the context of this thread, I find it pathetic and truly insulting that the OP's vent about his experience with Taurus C.S. has turned into yet ANOTHER one of these threads.

The guy had a bad experience about which he wanted to inform the rest of the forum readers; let him have his say and move along.

As for those who ask for scans of repair documents to prove people had a problem with their guns or with CS? I have two guns that had to go back and which came back with most of the same problems they had when they left my hands. Their "repairs" dept. have proven themselves to me to be incompetent. Do you really think I would care enough about convincing you that I am going to run to the scanner and post my "proof?" Puh-lease, get a life.

(In fact, this is yet another thing that is not asked of owners of other makers' guns, so that cuts both ways.)

[orionengnr]

And did you note that the guy asking for proof (post 72) was on his very first post?

Jump in with both feet! Great start!

[DRAEGER]

Guns&Ammo's Combat Tactics Magazine just proclaimed the TAURUS 24/7 OSS "The finest combat handgun, that never was" because the Joint Strike force program was canceled...


I also assume you are referring to me as the guy wanting proof and it being my 1st post? Is their a problem with it being my 1st post here or the fact that I want proof? Proof should be a reasonable thing to ask for and something that I am sure you would want if I slammed your toys or made things up (lie) for whatever reason these people do it... Its like playing Poker, there comes a time when you either put-up or shut up ;)

I joined 4-24-07 but never found much to comment on, people spreading rampant BS seemed reason enough for me to express my opinion and the truth about Taurus.

[philbo]

Bad customer service has always influenced my personal decisions. It's affected my choice in weapons, cars, cell phones, computers, etc. I've haven't had a problem with Taurus myself, and owned a few that were nice little pistols, but the number of complaints I've read from others did lead me to choose a Sig over a Taurus the other day. Would still buy a Taurus, but the little niggling thought and it's impact on my final decision (read price I'm willing to pay) is going to be there until I start hearing about how Taurus has improved their customer service. Just my .02

[Fun2Shoot]

Bad customer service has always influenced my personal decisions

+1

I recently bought a new Springfield 1911, but a Sig 1911 Revolution had been on my short list too however. I ruled out any more Sig purchases due to the total lack of follow-up customer service to some emails I sent to Sig in New Hampshire involving issues with my new Sig 2022 several years ago.

I'm sure that Sig won't go broke without my money, but Sig's loss was Springfield's gain. :neener: due to poor CS.

[phaed]

i currently have my mil pro 745C turned into them for repair. the thing never would shoot hollowpoints, and it would FTF about 1 in 10 rounds, no matter what type. it's been 4 weeks, and still haven't heard anything. i'll fill ya in when i get it back. was a brand new gun.

[gunmetal]

Guns&Ammo's Combat Tactics Magazine just proclaimed the TAURUS 24/7 OSS "The finest combat handgun, that never was" because the Joint Strike force program was canceled...

That's amazing that a magazine is able to fully evaluate a "combat handgun" based on what is probably a small sample size and a short history.

Anyways, I don't care what a magazine says this month.


I also assume you are referring to me as the guy wanting proof and it being my 1st post? Is their a problem with it being my 1st post here or the fact that I want proof? Proof should be a reasonable thing to ask for and something that I am sure you would want if I slammed your toys or made things up (lie) for whatever reason these people do it... Its like playing Poker, there comes a time when you either put-up or shut up

You got the first part right, but I personally don't care how many posts you've got. As for asking for proof being reasonable, are you going to do this every time someone posts something negative about a Taurus experience? You'd be awful tired if you did. And then how about all the other bad experiences posted with other makers? I already know you aren't going to do any of this, so you aren't putting anything up either.

And no, not everyone is so immature as to demand "proof" whenever someone has something bad to say about their favorite toys. That is preposterous. Further, I don't care what you think about anything I may or may not have. It's a remarkably liberating attitude, you should grow up and try it on.

If you want to counter-post your own positive experiences that is one thing, but to blanketly label negative experiences as lies unless people pass YOUR proof test (which you apparently think is owed to you somehow) is insane beyond words.


I joined 4-24-07 but never found much to comment on

You're not off to a good start.

[Redneck with a 40]

In reference to gunmetal's previous post, yes my PT-140 Pro is my daily carry gun, I trust it, its been very reliable. I'm not worried about the dis-assembly pin breaking at an inoportune moment, the last one lasted 1500 rounds. Since I am now shooting "lighter" target loads in this gun, I doubt I will have any further issues.

[raginrednek]

just bought a taurus, no problems thus far. have had less than good experience with S&W and Chrysler. great service from h-p. hope i dont have to find out about taurus.
some swear by Chrysler, others by S&W's service dept. we all get the shaft sometimes. S&W made me eat shipping to them and had the gun for a while.
some other firearms, frequently praised on this site,were disappointing to me. don't want to start another rant.

[MassMark]

I think it becomes somewhat a crap shoot no matter who makes the gun. I read posts about problems with ParaOrdinance and Springfield Armory weapons and my ParaCarry and my M-1A SOCOM are two of my most reliable firearms. My 3 interactions with Para and SAI customer service were stellar, (though the Para rep could not explain why a 7-round mag came with my 6.45 and could not tell me where to get more - "try Brownells" he said). I also recently purchased a Smith and Wesson 642CT and when I called for problems I was having with the elevaton screw on my CT, I had another pair at my doorstep in a few days - would have been instantly had I driven 40-miles to the plant. S&W customer service was phenomenal.

There are times I wonder if people get crappy customer service because they themselves are crappy, but who am I to judge. I consider myself a nice guy and am always considerate and polite when I call any companies customer service and yet have received poor customer service in the past from well-know companies. Who is to know really.

I think no matter who makes the gun - there are bound to be examples that leave the factory after sliding by QC. I've read about everything from Kimbers that won't work to save their lives, to Vector Uzi's with rusty barrels and receivers full of blast media, to LRB M14's that won't zero. I suppose anyone can have a bad day, but the important thing is how the end user and the producer interact to problem solve....

[03Shadowbob]

It is amazing how other peoples opinions and reviews of certain guns influences our (at least my) desires to buy certain firearms. I have never had a problem with any of my Tauruses. I have never let someone's opinion of them guide my decision to buy one. However, I bought my first Taurus before this thing called the internet so I had no bias towards them, one way or the other, and that gun was a dream to shoot and never failed me.
If I had never bought a Taurus until after the internet then I probably never would have just because of the bad rap they get.
I would love to buy a Para compact or a Kimber Ultra II but I have read too many bad things about them (more than other guns) and while there is a very very small chance I might have a problem with either of them, I just find myself not wanting to take the chance.

[tinygnat219]

Draeger,

In response to your statement:

I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story...

My statements about Taurus weren't about the quality of the firearm, but the quality of their customer service. My experience with Taurus's customer service has been less than satisfactory. They can't keep a simple part in stock, nor get one in from Brazil going on 4 months now.

My other Taurus pistols have been interesting:
Taurus PT22. The firing pin disappeared. I have no idea how or why.
Shipped it to Taurus, it took 6 weeks to get it back for what was essentially a 9 dollar part. Gun worked fine after that. Sold it since it was a silly pistol.

I have two Gauchos that I use for CAS. One .357 Gaucho has developed a nasty trigger slap that neither I nor my gunsmith up here can figure out. Another has light primer strikes that just seem to appear at random on different batches of ammunition. Again, neither I or my gunsmith can figure it out. I don't feel like sending them in to get some 4-5 dollar part "fixed" and then have to wait 5-6 months for them to get around to it. Instead, I will identify the part broken and have them ship it to me so my smith can install it for much less money.

Taurus, is a good "up and comer" among the firearms set. If they could improve their Customer service and warranty work and get guns turned around within 2 weeks, or a month at most, they'd sell a lot more of 'em.

[Hawk]

Since the 1980's when Taurus first hit the US market, I have yet to see a single bad Taurus.
At the risk of pointing out the obvious, one would generally conclude from the above that the writer has no knowledge whatsoever of Taurus repair service, never having been in a position to use it.

I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story...
I would submit that when my Kahr went hither and yon it did so without pictures being taken and no paperwork other than a UPS receipt. Do people actually take pictures and recieve documentation indicating receipt and action required? How would one ever begin to document something like, say, a failure to return phone calls? Perhaps an MP3 of the phone not ringing?

The vendor doesn't require pictures. I doubt many will go above and beyond what the vendor requires in order to satisfy a challenge from some random internet poster.

BTW, welcome to THR! It's a pretty friendly spot overall. Pull up a seat and make yourself comfy.

[The Lone Haranguer]

Originally posted by DRAEGER:
I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story... I am sure this will thin-out most of the BS about Taurus Firearms. And don't say you didn't take pictures or have paperwork on it, anyone that had a problem, and had it fixed has something to prove it.

:rolleyes: Sorry, you'll have to just take my word for it. ;)

[DAVE RICHARDS]

You know I will never understand the ignorance of some folks. Why is it such a hard concept to get that even if every Taurus product you've owned has worked doesn't mean somene else has had a very different experience? Right down the middle has been my experience. Half the Taurus guns I have owned worked. The other half didn't. Had I just had the foiur that worked I would think they were wonderful. But thier is the matter of the other four that didn't stay together and working for very long and the pain in the A&% I had with customer service. So yes I can see both sides. But when someone simply relates their experiences with a particular firearm to call them a "basher" is just igorant. BTW, I still had better luck with Taurus products then Kimbers. Didn't get a single one that would work and stay working. But some of the guys at the range love them. I'm not wrong and neither are they. We've just had different experiences with the same company.

[agit8or]

Update on my experience...

I got one of two guns back today. (My PT911)Ticket says they adjusted the extractor. Interesting... While one month isn't great, I'll be happy if it is actually fixed and I get my PT92 back soon as well. Funny thing is repair ticket. Under 'Notes From Gunsmith' it states:

"Firearm needs to be cleaned after each use."

Yet it looks like they sprayed it down with lube and fired a few hundred rounds through it. It is filthy.

[Highland Ranger]

I get a gun that doesn't work out of the box and I might give you a second chance. But certainly no more than that. New gun should work. Every time.

Its like we're so thankful that we're "allowed" to still have guns that we put up with crap that we wouldn't tolerate in any other kind of purchase.

Let's stop the madness! I propose we start with Taurus!

[03Shadowbob]

yaaaawwwwwnnnnnnn...

[Hawk]

Yet it looks like they sprayed it down with lube and fired a few hundred rounds through it. It is filthy.

I have to pay extra for that service from Dawson. Leave it that way for a while and let us know how it goes.

[biggiesmalls]

funny i was just bashing tuarus a few days ago and no one came to my aid! i hope this thread becomes immortalized :)



WethePeople: i'm sorry to hear about your dealings with their subpar customer service. hope everything works out.

[Troutman]

Customer Service is very important, in today’s world. Whether its firearms, cars, or washer machines.
At times, from the customer point of view, it takes a back seat as being an important purchase requirement.
(F)ound (O)n (R)oad (D)ead vehicles. That companies’ slogan is “quality is job one”.
They make great trucks. Speaking for myself, I’ve had a couple (cars) of theirs, (F)ix (O)r (R)epair (D)aily numbers, just like the next guy.
A lot of companies make quality handguns today. Like anything else, CUSTOMER SERVICE can make a company or break a company.
CUSTOMER SERVICE = CUSTOMER SATAFACTION...
Most of the posts here, sound like, the rolling stones….I can’t get no! SATAFACTION!

[Ford]

Ford has more vehicles #1 in quality in there class than any other manufacturer.

read link

http://www.msnbc.msn.com/id/19073071/

this isnt the 70's and 80's anymore where there was a big gap in quality between imports and domestics. The domestics have been closing the gap in QC since the early 90's and Ford is now the leader...." Quality is Job 1 "

[WeThePeople]

I sent the following letter to the CEO of Taurus. I haven't yet heard back from him.

-------------

July 3, 2007
Robert G. Morrison
Taurus International
16175 NW 49 Ave.
Miami, FL 33014
RE: Model No.: PT145
Serial No.: N#######

Dear Mr. Morrison:

I believe that Taurus is a top-notch firearms company and own two Taurus firearms which I rank among the favorites in my collection. However, I am completely dissatisfied with the level of customer service that I have received regarding the repair of my PT145.

On March 25, 2007, on round 89, the entire spring assembly pushed through the front of the slide. The gun was rendered completely useless. On March 26, 2007, I shipped my PT145 back to Taurus for repair. It was signed for by Alonso on March 27, 20007. It wasn’t ‘checked-in’ to the Taurus repair system until April 9, 2007. I received a letter shortly thereafter stating that the repair time would be approximately 3-4 weeks.

It has now been approximately 12 weeks since I shipped my firearm back to Taurus for repair. I find that to be completely unsatisfactory especially considering the letter estimating the repair time at 3-4 weeks.

I would greatly appreciate it if you could look into the situation and provide me with some information regarding a solution to this problem.

Sincerely,



James E. Smith

[Bobo]

I'd love to know if or when you get an answer and if so, what he says! Please keep us updated!

[Highland Ranger]

Contact Tom Gresham from Guntalk as well - he's a big fan of Taurus - has Bob on his show all the time. He's on this board as well under the user name "Guntalk".

[WeThePeople]

Well, I just heard from Taurus. If they don't get the parts that they need in the next week, I am told that I will get new PT145. Whoopee! I honestly hope that it doesn't break as well. I really don't want to put up with this again!

[Bobo]

WeThePeople,

That's good news (if they do as they say they will).

So, it took Taurus service over a month to respond to your letter to the President? That's just as bad a their turn-around time on repairs. Doesn't give me a warm and fuzzy feeling about Taurus.

Bobo

[Shadowangel]

It probably took time to even hit the president's desk. Letters sent directly to a president or ceo are rarely opened by that person. The secretary opens it, reads it, and sticks it in a stack of other complaints or compliments, and the president gets it days later.

[cracked junior]

i think winchester has it the worst on turn around time. i got a model 70 223 wssm a few weeks ago. after shooting it with factory ammo, the bolt would be super stiff. almost to where it wont lift up. i called the service center. after pushing all the options i talked to a guy. he said they can fix it but it will be 2 months to a year. i said i will think about it, actualy thought about trading it off but i tried somethings first before i condemned the rifle.

i have now ruled it to be factory ammo. the sticking ammo is 55 grain. i tried some factory 64 grain.. its fine with the 64s. i put the 55 back in to try it. it was stiff still. after inspecting the 55 brass. i found one with a cracked case, and many more with lines around the case mouth and shoulder, that are problaby tiny cracks that didnt open up.

[WeThePeople]

I should have mentioned that they did not contact me, I contacted them. It has been over a month and there has been no response to my letter to the president of Taurus. I waited a month and then called for a status report. Of course, they wouldn't let me talk to the president or his office so I had to speak with customer service.

[XDKingslayer]

WTP, I honestly think it's time to have an attorney send a registered letter to the President asking for the gun to be returned repaired to your approval or completely replaced in 2 weeks. Considering the amount of time they have had it, it's not out of line.

[tinygnat219]

Ok,
Thought I would resurrect this thread as a result of a conversation I had with Taurus on Friday.

Here's the "what happened to me" timeline:

Mid-April: Fired +P Corbon SD 185 GR JHP out of my Millenium Pro PT145. That was MY mistake, as it clearly states in the manual NOT TO FIRE +P ammo. Otherwise, the spring starts to compress wrongly and start coming out from the slide. Firearm now not safe to fire as gun won't go into battery. Ok, my fault. I got it. Called Taurus to order the Captured Recoil Spring Assembly (guide rod and recoil spring in one nifty unit) and explained what happened. I got the lecture on how NOT TO FIRE +P ammo in the gun. I ordered the part I need ($4.85 + shipping). This definitely beats spending 40 bucks on overnight shipping for a total cost of 9 bucks. Was told part was backordered and would be in at beginning of May. Cool, I can wait.

Beginning May: Call Taurus b/c my credit card hasn't been charged, just wanted to make sure I gave them the right info. Yup, I did. Part is backordered, won't be in until mid to end of May 2-4 weeks. I sigh, and console myself with shooting 9MM instead. 9MM is MUCH cheaper. Must investigate this further. Woken from rumination, they ask me to send it in, I said no, I know what the problem is and I don't need a 40 dollar express shipping bill to go with my previously well-deserved lecture (see "Mid-April").

End of May: Call Taurus to see when the part will be shipped. "Still backordered" 2 weeks until it is here. I ask what the problem is, and they state that demand for the new PT145 is tremendous and Brazil is having a hard time keeping up with demand. I agree that gun is nice and I hang up.

Beginning June: No part yet. Call Taurus, see "End of May" exact same conversation. Wierd. I looked up winning last month's winning lotto numbers and played them for a week "Just in Case". No luck.

End June: No part yet. Call Taurus started getting same response. Asked to speak to supervisor. Supervisor has to be brought up to speed, but states that they are completely dependent on Brazil. I state that waiting for a part since April is ridiculous. He states that a huge parts shipment is supposed to come in "next week" and that my part should be part of that. At this point, I tell him I have been getting the run-around of lack of part availability. I ask him to take one out of a new gun and ship it to me. He says he will see what he can do, and that I won't need to pay for the part. Will call back in a couple of weeks to confirm.

Summation: DON'T FIRE +P ammo in one of these. My PT 145 was working just fine with the standard pressure rounds. Taurus generaly makes good guns, but their parts / logistics support has GOT to get better than this. Mylanta, we are talking about a $4.85 part that they should have in stock.

Ok, here's an update, and a hint to deal with these guys.
Got my Capture Recoil spring guide yesterday. Installed it and shot 100 NON+P rounds through my PT 145 last night. It worked out well. Thus ends my current Taurus Saga.

Call and try to talk to Christian, he's one of their managers. Call at least once a week until you get something in return.

[Troutman]

Oh! No! Not again!

[tinygnat219]

Not what again? It only took me 4 months of phone calls, cajoling, and leaving polite voice mails only to never get the calls returned for me to get the $4.85 part for a gun I had had less than 3 months.

The CEO of Taurus is getting a letter.

[Troutman]

<<Not what again?>>

This thread, on complaints…… on Taurus.

<<It only took me 4 months of phone calls, cajoling, and leaving polite voice mails only to never get the calls returned for me to get the $4.85 part for a gun I had had less than 3 months.>>

You’re a better person about it than I am. Or should say… I was about it.

Take the way I’m going to say this to you as how you want…
You remind me of how my wife handles these types of problems. And she knows me. Enough (for her to handle it than me) to be more diplomatic about it than I am. I’m the kind of guy….either, shet or get off the pot, attitude.
That sweet voice of hers….you think butter would melt in her mouth. She does not talk in that sweet voice of hers when she’s mad at me. That’s for sure!
It’s a good quality….to be like that though. But…..I’m not. I could not care, WHO you are!
Because….when it’s MY MONEY…..I’m doing YOU (Taurus) a favor. Your (Taurus) NOT doing me a favor. I don’t care if you THINK….you make the best quality guns. So do “other” gun makers out their as well. And you don’t have to put up with half the crap!
In my book, there are a lot of companies out their, make quality, pretty (secondary in my book), dependable guns.
What does set them apart is that warranty, more so, customer service. Some companies out their, don’t take it seriously.
I‘ll tell you….I’m not a loyal fan, customer of any gun company. I’m a loyal fan, customer of any gun company with GOOD (leave it at that) customer service.
That attitude of, take the money, and don’t know you after. I knew hookers that treated Johns’ with more respect!
Good night and good luck!

[WeThePeople]

Troutman:

Don't hold back buddy; tell us how you really feel!

Jim

[DRAEGER]

PMS.....?

[Troutman]

<<Don't hold back buddy; tell us how you really feel!>>

Well as another poster puts it.

<<PMS.....?>>

Yea,
(P)retty (M)uch (S)ucks…on how they do business and got (P)retty (M)uch (S)crewed, by them. Or so, they tried to. You better have Cindy Crawford or Kate Beckinsale as a C.S.Rep., if you want to make nice, nice with me. Otherwise it’s not going to work.
It goes beyond customer service. It’s just so happens that Customer Service. are the ones on the front lines. Like grunts. And taking the flak. Doing others’, dirty work. Corporates’ Puppets. Example: (from poster)

<<Supervisor has to be brought up to speed, but states that they are completely dependent on Brazil. >>

I don’t care if you’re dependent on Santa’s’ elves’! To make the parts for you!

It’s a manufacture problem, they have. Not (per say) a C.S. problem.
Mine (3 wks old at the time) was a Q.C. (manufacture) problem.
“And NO! I can’t wait and WILL NOT wait, another 2-3 weeks for it to be fixed”. Either, give me a functioning handgun, new or repaired, or give me, MY MONEY back! You (Taurus) did not have to wait months for the money, when I bought it.
“Someone…has to tell those, closet monkey spanking, corporate headquarters executives’, that its time to fold up the magazine, get out of the office, stop telling jokes, and step up to the plate. There’s a time and place for these things, now is not that time”.