Is The Glock Shop reneging on sale prices with everyone else?


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Bruce in WV
December 28, 2007, 07:38 PM
The Glock Shop appears to be reneging on prices for their current sale.:cuss:

What should I do?

The Glock Shop sent out an email today touting HUGE BLOWOUT CLEARANCE sale prices on many guns and accessories. I ordered a discontinued gun case that was advertised at a very good price. It looked like a classic 'loss leader' to get the buyer in a buying mood. Now it seems that they've had second thoughts about their advertised prices and have decided not to honor confirmed orders for this case and want $50 more.

They called and emailed me to cancel the order on the gun case because they had made a 'mistake' in their ad. They would only honor the confirmed order if I agreed to their arm twisting for the higher price. I have asked the customer service rep who contacted me to double check their policy with their attorney since all the elements of a contract exist and they made what's called a unilateral mistake. There has been no response, but its Friday evening and they may still resolve this favorably.

Its probably fair to give them a chance to reconsider their policy once the customer service rep talks it over with others at TGS. In the meantime I think it would be wise to be very careful when dealing with them. Who knows what other contracts they'll decide to reneg on after the fact.

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hoji
December 28, 2007, 08:01 PM
Thanks for the heads up. Let us know how it turns out.

akodo
December 28, 2007, 08:40 PM
find out where their home office is and contact that better business bureauo, also, contact your credit card company.

eflatminor
December 28, 2007, 09:01 PM
It sounds like an honest mistake. Take the high road and either pay it or buy something else. That said, if I were they, I'd honor the advertised price and take it out of the compensation of whomever screwed up!

denfoote
December 28, 2007, 10:04 PM
Did they bill your credit card??

If so, then it seems to me they just agreed to sell the item at that price.

I believe the law about advertising mistakes only applies if they do not actually sell the item. In other words, they legally could have not charged your card and told you about the mistake.
I'd contact your card company, tell them what they did, and that you have not gotten the gun case, and let them handle it.

doc2rn
December 28, 2007, 10:21 PM
Call Visa and Mastercard they have lawyers that love this kinda thing. That is why they have resolution centers.

Bruce in WV
December 31, 2007, 10:47 AM
After thinking about it over the weekend I've decided that the $$ isn't worth the aggravation. This isn't the first time I've been ripped off on the web (remember Sixgunner Leather that took our money but never delivered holsters?), and it probably won't be the last. I can stop the payment and move on. The Glock Shop can reneg on the deal and I'll just take future business to a more reputable business. There are lots of places to buy this stuff!!

AirForceShooter
December 31, 2007, 11:20 AM
Call the AG of your State.
It's called "bait and switch".

AFS

RPCVYemen
December 31, 2007, 05:21 PM
Call the AG of your State.
It's called "bait and switch".


Could also be a printing mistake.

Does anyone happen to really know how consumer protection laws differentiate "bait and switch" from honest mistakes?

Do you have to show a pattern of items advertised at a low price, but only sold at a high price?

Mike

kermit315
December 31, 2007, 06:47 PM
their is usually a disclaimer on printed advertisements saying they are not responsible for printing errors, so that if somebody at the printing company moves a decimal point, the company isnt selling 2,000 dollar guns for 200 dollars.

not sure what cop out they could use on an internet flier....they are the ones responsible for its content and quality control. i think they would be liable to have to meet what they advertised, and put out another "flier" and hope people bought from the new one vice the old one. but ultimately I think that if they printed it, ok'd it, and sent it out, they should have to meet the obligation that comes with selling to somebody that decided to order from that ad.

Bruce in WV
January 1, 2008, 12:09 PM
It now shows their new price (its the Vanguard case). At least they've stopped with the bait and switch, and that eliminates the problem for other users.

http://www.topglock.com/ClearanceCenter.aspx?CAT=12

M_Olson
January 1, 2008, 02:29 PM
Does anyone happen to really know how consumer protection laws differentiate "bait and switch" from honest mistakes?

this isnt a bait and switch.
typically bait and switch is when you advertise something at a really low price, then intentionally dont have it in stock and try to get the customer to pay for a more expensive item instead. people have a misunderstanding of bait and switch. when i worked at sears i would get yelled at by some person about once a month, telling me we were pulling a bait and switch because we were out of stock of some item.

heres a pretty good description from wikipedia:
http://en.wikipedia.org/wiki/Bait_and_switch

it sounds like you had an honest mistake that turned into them trying to get some money out of someone who may not understand their rights in such a situation.

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