North American Arms - Exceptional Customer Service


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jestertoo
January 18, 2008, 12:30 PM
A month ago I received from my step father a used mini-mag revolver from NAA. It was in pieces, after he had taken it apart to try to fix it in the 80's. When I got it, it was missing about 10 parts. I called up NAA, and they shipped the parts to me for about $30ish bucks.
After working on the gun for a night or two, I determined that my revolver was too old to use the current parts. It didn't have the proper hammer or cylinder. I called NAA and they told me to ship it back to them under the lifetime warranty. Despite the fact that my stepfather had disassembled and lost more of the parts, they fixed it for free and sent it back to me in about a week. Not only did they swap out the old parts for the newer revisions, they replaced the grips and refinished the gun.

If you have one of these, and have a problem, do not hesitate to call them. Jennifer, the lady who answers the phone, was a pleasure to talk to.

Jess

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dbarale
January 18, 2008, 12:36 PM
Good to hear, pretty amazing for a 200$ gun isn't it?
I love my NAA, I think I need to get another one...

Walkalong
January 18, 2008, 01:33 PM
Nice to know. I have one I purchased around 1978. Still going strong though.

NCHornet
January 18, 2008, 04:26 PM
I have to NAA Guardians and NAA replaced my night sights on a used Guardian I bought, they do have greay customer service and Jennifer is a winner.
NCH

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