Gun store just lost a customer...


PDA






wristtwister
May 25, 2008, 12:18 AM
I was in the gun store where I usually do business yesterday, and they had several SIG P226's there which had "just come in". I patiently waited on the sales clerk to come over to wait on me, and the guy was "intercepted" by another customer as he was walking over to me.:cuss:

This guy obviously knew absolutely nothing about guns, and was talking in circles to the clerk, while I was standing there waiting to buy the Sig. The clerk actually asked me what I wanted, and I told him "I want to buy this Sig", and pointed at the gun I wanted. "I'll be right with you"... was his answer.:confused:

He then proceeded to pull all three of the Sigs that he had in the case out and started showing them to the other customer. He even inspected each gun for the guy and recommended which ones he buy (he wanted two)... so my gun walked off in the other customer's hands.

He then came back over to me and asked me "which gun was it you wanted?"
I told him that I wasn't interested in "what was left" since he had just sent the gun I wanted to buy out with the other customer, and he kept saying "Oh, these are such a good buy..."... The problem was that the one I wanted had no holster wear on it, and looked pristine through the glass... and I suspect it was. The one that was left was holster worn and half the finish was worn off the slide.

I told him that he had probably just lost one of their best customers... and I was surprised at his reaction. "What do you mean?" he asked me...:uhoh:

Just in case he was in the slow learner's class, I told him "I pointed at the gun I wanted to buy and you sold it to the guy who walked in and butted in ahead of me. I've bought a gun a month from you guys for the past several months, and I don't appreciate being treated like this".:what:

His reply... "Well, what do you want me to do about it? We've already sold those guns...":neener:

"Never mind," I told him... "I know how to take my business elsewhere... I can just wait and buy my guns at the gun show in a couple of weeks... and I'll be sure and let everybody know how you treat your customers".:mad::fire:

I hope they go out of business if that's the best they can do...

WT

If you enjoyed reading about "Gun store just lost a customer..." here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
rbernie
May 25, 2008, 12:31 AM
Sorry, dude - I know how frustrating this is. BTDT.

Maybe it would be more effective if you let the shop owner know what happened. I doubt that it was personal - never attibute to malice that which can be readily attributed to stupidity.

This has actually been a problem of mine (as I call it, "I must have my invisibility hat on today"), and when they reach for the one I want I actually announce in a loud voice, "I have been standing here to look at that. May I?".

Harry Paget Flashman
May 25, 2008, 12:39 AM
I have always been willing to wait my turn and never shy to tell a clerk "It's my turn" when he gets confused by an over-eager customer. I would have surely told him "That's the gun I just told you I wanted to buy. Why are you showing my gun to someone else?"

It should never have to come to that but I sure would have spoken up loudly to save me and the clerk some grief. The other guy who jumped ahead of you? pf-f-f-t!

bensdad
May 25, 2008, 12:50 AM
This post makes me feel a little guilty. I'm one of those guys who gets sick of waiting for people who just want to handle the guns. When I'm there to buy, I'm there to buy. I have obnoxiously walked right up next to someone who was there before me and said, "Hand me that Taurus. I think I want it."

I'm sorry about your experience. I'm sure it's no consolation, but you've taught me some manners. :o

RandomMan
May 25, 2008, 03:30 AM
As one of those gunshop clerks, I assure 1) I try and help the customer who was there first. 2) There is NOTHING more annoying than trying to help a customer who has no clue what they want and won't stop pestering you so you can help another customer. THE problem with being a clerk is, I CAN'T just ignore one customer for another some of the time (like I said I try and help those who are first, but if I've got a really squeaky wheel that needs grease, it needs grease).

Also, "being a really good customer" doesn't qualify you for better service than the next customer, sorry it just doesn't. I treat the customers I see three times a week as well as I do the new customer, in fact it's usually vice versa, my "Really good customers" are OK with being patient knowing I will take care of them, that they don't mind if I have to help a "not so good customer" for a moment.

I realize you lost the gun you wanted, but to be honest if you wanted it you should've butted into the guy who was being shown guns (that cut in front of you), and TOLD the clerk, "Excuse me, not to be rude, but I was here first and that gun is the one I wish to purchase." If it were ME, I would instantly set that gun aside and asked another clerk to come over and start working with you. If he refused to help you after that point, THEN I would've walked out and I think you would've had just cause for a complaint.

-Rob

loop
May 25, 2008, 05:23 AM
This is interesting to me because I'm the editor of a monthly business magazine and the subject of my column this month was poor customer service.

Most business owners have no idea if they have good customer service or not. That is why it is important to tell the owner when you are unhappy with the service. He doesn't know his customers are displeased unless someone spells it out for him.

As a customer I've found I have to be kind of pushy to get good service these days. You tell the salesman you want a laptop and they'll push what they want to sell.

I would not give up on that shop if I was previously satisfied with it. I'd talk to the owner and express my dissatisfaction. Then I'd decide if I want to continue doing business with them.

I would also agree with RandomMan, you should have butted in.

OTOH, I'm gettin' old, don't have a lot of time to waste on idiots and I'm fairly influential in my community. I expect to be treated with respect. If I'm not treated that way I'll tell you about it - right in front of your customers and employees. But, I do it very calmly with the reasons clearly spelled out.

And, I'm not sure from your post that you really received poor service. I am certain you were not assertive enough.

jlh26oo
May 25, 2008, 05:54 AM
I might have missed this if you already mentioned it in your O.P., but were you or the guy who left with your gun there (at the counter) first? I.M.O. it doesn't matter how much that guy knows about guns, or if he's taking too long to look at them, but first come first serve on who gets it. However, even if he was there first, if you told the clerk you decided to BUY (not look at) first, while the other guy was still deciding, then you WERE "first" (unless the other guy was there first, and had already decided to buy, but was just choosing which one(s) he wanted).

Either way, the clerk should not have asked what you wanted if when you said I'LL TAKE THIS ONE, he was going to sell it to someone else. W.T.F. did he ask in the first place for, that's just adding insult to injury! I'd take my business elsewhere too, and +_1 on letting the owner know about it.

kbmark
May 25, 2008, 06:04 AM
So I was in a shop one day and watched as a clerk ignored and treated a customer much similar to what happened to you. The customer left..and returned about forty five minutes later. Asked the clerk to get a manager, and proceded to show them both the reciept he had from the purchase of almost thirty thousand dollars made at the shop down the street.
The clerk was fired on the spot. It doesn't help at all I know. You should talk to the shop owner. They don't want to lose customers, and need to know if they have an employee driving away their bottom line.

Dionysusigma
May 25, 2008, 07:27 AM
^^^ That might work, but then again it might not.

I've worked for two gun stores in my existence here. The first was, at one time, the greatest place in the OKC area to buy a gun. It had an immense selection, knowledgeable staff, and the lowest prices.

Notice that all references were made past tense. These days, the staff are paid minimum wage plus .2% commission (whee!), and are treated worse than cattle. There are nine customers for every salesman, and the owner himself is so stubborn, he thinks it's still the 1970s. He doesn't give a damn about the store, or he'd 1) retire, 2) hire more salespeople, and/or 3) at least clean the dang place. Any problem you have makes you a pain to deal with, and he wouldn't care if you left with $30,000 of what could've been his money. No haggling at all, or else you're kicked out of the store. :barf:

On the other side, I've worked at a tiny, cramped Army surplus store, paid minimum wage, and had one of the greatest honest businessmen (usually an oxymoron, but it applies) as a boss/owner. He know his regulars by name, and the only markup he does on guns is about 5% above cost/shipping to him. I once traded a pistol for a stripped AR lower, and as I was about to walk out the door, satisfied, he called out for me to "hang on a sec" as he took up a sack and disappeared for a moment. He came back with a mag pouch, three 2nd-hand magazines (hand picked), rebuild kits with green followers, ammo, a sling, and a detachable rear sight.

He's pulled me aside (before and since my employment there) and told me about special deals that weren't going out to the racks--Ishapore 2A1s for what AIM was selling them for (before shipping), no charge on the transfer fee; single-cases of unusual surplus ammo for about 1/2 of what most places were charging; weird bayonets that he was going to keep for himself but thought I might want, and then giving a fine example to me; and so on. He has earned every dollar, every loyal customer.

If you're ever in town, go by Brigadoon Military Surplus on Sunnylane just south of SE 15th. Often, there're a few things that need to be seen in there. :)

FieroCDSP
May 25, 2008, 07:51 AM
Did the guy see that you were there first and simply get intercepted? Of did he step out of the back and simply help the first guy he saw? As a retailer, its difficult to organize customers when you walk up on a few that are all standing there. You can ask who was first, but most of the time they'll all say "Me". You've got to choose someone, ya know. I try to look for the one that seems the most polite. :evil:
When the clerk asked what you were looking for, you should have specified which Sig you were interested in, or if you hadn't decided yet, that you were in line first and would like first dibs on them.

Okiecruffler
May 25, 2008, 08:04 AM
I'll bet you I was in that store last week. Are the owner's intials F.R.E.D.?
I was trying to buy a 410 barrel for my contender, could see it behind the counter. Finally flagged down a salesman who asked, "What do you want?" I said, I'm looking for a 410 barrel for a Contender. He just said "ain't got any" as he turned away. Now I could have pointed it out to him, but why throw good money at bad service.

JohnBT
May 25, 2008, 09:34 AM
"This guy obviously knew absolutely nothing about guns, and was talking in circles to the clerk, while I was standing there waiting"

A couple of the shops that know me well have a way of keeping me from walking when they're busy. One of the sales guys will excuse himself for a second from a longwinded customer and hand me a gun to look at.

Then I have to stand around and wait for him to come back and retrieve the gun. Sometimes they forget me and I have to flag them down to return it.

They've made a couple of sales this way.

John

tydephan
May 25, 2008, 09:38 AM
I had a similar thing happen to me a few weeks ago. I went in to my local shop with the full intent on buying a Walther P22 for about $350 after tax.

They had about 7 sales guys working. Customers came and went, yet not once during my hour-long stay at the store was I offered help, despite lingering around the 22 counter for half that time.

Customers kept butting in front of me.

I left, not terribly pissed but more than a little disappointed.

Two weeks later I bought one for $230 FTF in like new condition. Almost a 35% savings. :D :D

bannockburn
May 25, 2008, 09:40 AM
wristtwister

I think that I would have to agree with some of the other members here who said that you probably should have spoken up about that particular gun before it was sold. You wouldn't have too be demanding about it; just assertive enough to say you were there first and that was the gun you wanted to buy. If the sales clerk still sold it to the other customer, then I would most definitely want to speak to either the acting manager or the owner.

wristtwister
May 25, 2008, 09:50 AM
I realize the value of encouraging new customers to shop at the store... vs the familiarity of merely carousing with "regular customers"... and this is my point... "regular customers" may or might not spend more than the "new" customer... but over the long run, they will.

I don't have a special place as a regular that commands special treatment, but I also have some sense of when somebody is jerking me around. If you think the guy butting in to shop is "good customer service"... not corrected by the clerk... I have nothing for your store either. If I was running the shop, I would take the business in the order it should be served... up to the point of giving everybody a number as you walk in the door. Hell, they do that at the motor vehicle division of our state government... and it works fine for keeping people from getting shafted by butt-ins... and they handle a whole lot more people than the gun shop.

The problem with a lot of small stores is that the staff is either family or all "buddies", and what they do is covered by everybody else in the place if they act out of line. I don't even have an issue with the clerk putting the other guy in front of me (although it's bad customer service), but selling him the exact weapon I was standing there to see is over the top... especially when he took them out of the case and recommended to him that he buy that particular gun.

Maybe being a "regular" at the gun shop is a misnomer... because everybody that's a customer is a customer... but I sure know who treats me like a person, and who treats me like a "sale"... and if only my money is important to the relationship, I'll give it to the dealer at the gun show who has always treated me well and followed up with customer service to fix any problems.

WT

woof
May 25, 2008, 10:05 AM
I would have said, very loudly but with a smile, "I have dibs on this one" as I pointed to it. Then stood there and objected if the clerk started to show it to anyone else. "I said I have dibs on this and I will buy it. I'll wait to pay till you are ready."

hags
May 25, 2008, 10:17 AM
Look on the bright side, the 226 that looked pristine probably had slide to frame "slop" that the clerk didn't point out.
On the other hand, I've run into many with major finish wear that had perfect slide to frame fit.

Treo
May 25, 2008, 11:17 AM
I once walked into a surplus store to buy a knife & sat there for 20 minutes while 2 clerks had a comversation right in front of me as if I wasn't there.

I walked out went across town bought the same knife , I think I may have paid a few dollars more.

Anyway as soon as I completed the sale I asked to use the phone called the other shop & asked to speak to the owner. Turns out he was one of the clerks that ignored me, but I made it very clear to him why he lost my business.

jocko
May 25, 2008, 11:27 AM
doesn't seem to matter either the price of the object. \

I have bought in the past from the same foreign car dealer, a new volvo, jaguar, audi, all great vehicles. Was going to orderr a new Porsche cayman S, with everything on it. About 90 grand, Wanted to trade my Jag that I had bought from them new two years ago, with 26,000 miles on it. They actually told me they didn't want it as they had two used ones on the lot, so I went 110 miles to another Porsche dealer. (who wasnot a Jag dealer even) They served me perfectly, gave me a great trade. Took the sales receipt back to the original Porsche dealer and showed them what they had lost in a sale and future sale. Since then have bought a new Mercedes and a Porsche Cayenne from the "good" dealer. I won't kiss ass to buy from anyone, I won't barge in front of a person either. If the sales people are to rude and or stupid, then it is the dealers loss. THERE ARE SHOPS OUT THERE THAT ARE COURTESOUS and want my business. It is your money and u can direct it any damn place you want..

jocko
May 25, 2008, 11:30 AM
hell, our local dairy queen servers do that all the time. I have stood up at the counter and have had them walk by me and others like we were invisible. I have walked out numerous times, just doesn't seem to matter to them. Then people wonder why some people go "postal".

3KillerBs
May 25, 2008, 12:27 PM
I've worked as a waitress and in other customer service positions. A service worker caught between two customers that way is in a bind because he/she cannot serve either customer without being rude to the other unless there is some way of firmly establishing which was in line first to both parties' satisfaction.

If the store is well-staffed there is the option to say, "Excuse me a moment," to both and fetch another salesperson. If the store is poorly staffed the server is stuck -- unless the customers help them out.

As a customer, especially as a short female and thus apt to be unintentionally overlooked, I find that a firm, fairly loud, assertive but not aggressive, "Excuse me. I was here first," generally gets an apology from the customer who cut in line and prompt service.

In the specific case of the OP's situation, I probably would have gone with a request to see the guns in question saying, "Let me see those Sigs while you take care of him."

A little polite assertiveness goes a long way. I find that, given the willingness to speak up and attract the employee's attention along with some willingness to make the employees' jobs a little easier I almost NEVER get poor customer service. :)

Mainsail
May 25, 2008, 12:41 PM
"Excuse me, I was here first."

That would have prevented the entire problem. Speak up.

19-3Ben
May 25, 2008, 01:08 PM
I had a terribly unpleasant experience in one of the biggest shops in Connecticut a few months ago and have sworn to never go back.

This was perhaps 2 or 3 weeks after the Ruger SR9 was released. I walked up to their used gun counter and saw one in there. I thought it strange. It took about 15 minutes before a clerk decided to come over and see if he could help me (I didn't mnd though. If I were actively seeking imemdiate help I would have asked for some. Instead I waited since I was looking at other guns anyway. No complaint here.)

I asked him about the SR9. It just came out so I was shocked to see it in the used gun case already. Could I please see it, and perhaps field strip to check its guts. Clerk says they don't let customers disassemble the guns. So i ask if the clerk can do it just so I can see. He says, "I don't know how, and I'm not going to do it until you buy the gun."
I said fine, and I walked out.
I sent the shop owner an e-mail explaining exactly why I would never go back again. He never responded to my e-mail.

Samuel Adams
May 25, 2008, 01:25 PM
Common courtesy in general and bad customer service in particular are not restricted to gun stores. I put up with it regularly where I live now and even wrote a scathing letter in the local media rag about it. I had mentioned that I recently went back to my home state of Ohio for my first visit in four years. It actually struck me as odd that people actually knew how to say such things as "hello", "thank you" and "can I help you?". Most of the replies to my letter suggested that I move back up north. I think that I might do just that.

IdahoLT1
May 25, 2008, 03:14 PM
It sucks you lost out on that firearm. Theres one gun shop we have here that has like 2200 guns. They are literally on circle racks in the customer area and scattered and thrown over the counters. It looks like most peoples garages, just with firearms. Ive never bought a firearm from them because of the way they treat them. I have handled some of their firearms and said "thank you", left and went to the gun shop that treats me well and ordered it through them. Im a young guy and most people look at me and think im just another kid. Whereas the gun shop i always take my business too, treated me like ive bought 100 guns from them, my first time there

jocko
May 25, 2008, 03:41 PM
Had that same thing happen to me about 45 years ago. I went into my local car dealer to buy a car. Salesman told me to bring my folks back with me. I went 15 miles bought the car by myself and then drove to the dealers and told the salesman and owner both at the same time, "that I didn't need my parents with me to buy MY car. Then told the owner exactly what the stupid salesman told me. again It is my money and I will not kiss ass to do business with anyone. Don't have to..

GingerGuy
May 25, 2008, 04:26 PM
If there was a forum for McDonald's, just imagine the customer service comments there would be. It also happens at gun shops too. You have read comments both ways, WristTwister should have spoken up and the clerk was wrong. So, there you have it, quit shopping there or go talk to the owner face to face and resolve your problems. But go in knowing the owner might not care either. Should that be the case, then don't shop there.

Phydeaux642
May 25, 2008, 05:20 PM
That sounds like an average day at Bass Pro to me. The guys in the Fine Gun Room are really pleasant and acknowledge you right away, but you have to set yourself on fire to get noticed by the guys behind the regular gun counter.

RustyShackelford
May 25, 2008, 06:36 PM
Yay!

Poor customer service and/or bad employees suck $&*! :mad:

More customers with weapon/skill training should take these gun shops/mgrs to task. I'm not saying they should be bullet heads or factory trained gunsmiths but COME ON! :cuss:

I have been in places where the sales clerks are more concerned with sales/$$$ then service or real help.

Rusty S

FIGHT THE POWER! :D

RogersPrecision
May 25, 2008, 06:51 PM
I can tolerate rude.
I can tolerate stupid.
I can tolerate annoying.
I can not tolerate poor gun handling and lack of muzzle control.
I spend very, very little time in gun shops as I usually wind up staring at the muzzle of an 'unloaded' gun. :fire:

RandomMan
May 25, 2008, 06:54 PM
WT, I hope you haven't misinterpreted what I wrote. I certainly think you should've been helped first and I am sorry that the clerk you were dealing with couldn't see that you were there first or didn't acknowledge you appropriately. If you feel that he definitely KNEW you were there first you are definitely correct about his lack of customer service skills. My point was more that, if the clerk did NOT know you were first, one has to speak up, otherwise who ever is standing in front of me squeaking is getting helped.

Unfortunately, I also have to disagree with another poster who said that saying, "I want to buy this gun" makes you the first customer, if the other customer is undecided, unfortunately it does not. If someone was in the store before you and getting help from a clerk, they are FIRST regardless of whether or not you want to buy that gun, and I REFUSE to stop helping the customer who was there first (whether they buy a gun or not).

As I said, I personally do my best to take care of my customers and get them the items they want, but I do it on a first come, first serve basis and if I make an honest mistake or I don't know who was first, I need/want the customer who was first to step up to the plate and let me know, so I can help them accordingly.

-Rob

PS: I certainly meant no offense in my previous post or this one. I merely was attempting to point out another side and clarify that sometimes it's better to be assertive than patient in a store, especially a busy one.

M47 Dragon
May 25, 2008, 06:57 PM
The gun store I frequent uses the number system - customer pulls a little paper number off of a roll, the sales staff call out numbers and when they call yours, he/she helps you until you are done - whether browsing or buying. This is a great way to stop the 'butters-in' - if someone tries to just mosey up to the counter and call to a salesperson, they say "take a number."

Unfortunately, I've lost a gun this way, too. Was going in to buy an M1 Carbine I'd been thinking about getting for a month. I go in to get it and take a number. The guy who has the number before mine says to the salesman "I'd like to buy that M1 Carbine, please." It was their only one. :cuss:

wristtwister
May 25, 2008, 08:46 PM
I used to work in sales myself, and I understand that sales are money in the bank to salesmen... but so are repeat sales. I actually have no truck with the salesman waiting on the other guy first... other than the fact that I told him which gun I wanted, and he sold THAT gun to him... It isn't a matter of the system failing, and a customer losing out... it's the tactic of the salesman that cost me the gun I wanted. He knew what gun I wanted, and sold it to the guy that butted in. To me, that's unforgiveable.

RandomMan... no offense. I understand that things can get crazy in a busy store, but this wasn't the case here. There were people in the store, but it wasn't busy.

M47Dragon, I've had the same thing happen when I was at the gun show and the clerks were waiting on us in line. I've actually had people walk up behind me and pick up the gun I was about to buy and just simply "jump the line" to buy them. If we'd had a number system and the guy had the number in front of mine, this thread would never have been started. This is an issue with the tactics of the sales people... not the system they're using. They simply have no system. Obviously, just butting in is how "first come, first served" works at these people's store. They won't have to worry about me buying anything from them in the future, however... and an apology will only Pi$$ me off more.
Don't screw me over, and then tell me "Oh, I'm sorry"... "here, come buy something else"...:neener: ...ain't gonna happen!

WT

mhinagoya
May 25, 2008, 09:46 PM
Good job!

Don't forget to let the owner/manager know about your experience and the permanent change of venue.

The only reason poor service even occurs is that people are willing to tolerate it. I don't.

Bill.

maxxwilde
May 25, 2008, 11:01 PM
hell, our local dairy queen servers do that all the time. I have stood up at the counter and have had them walk by me and others like we were invisible. I have walked out numerous times, just doesn't seem to matter to them. Then people wonder why some people go "postal".

I'm sure it's not universal, but some places they arent allowed to ring anyone up. Only the person assigned to cash register that day/shift.

M

GRB
May 25, 2008, 11:17 PM
I have found that speaking up, and letting both the other customer and the clerk know that I was next, and I would appreicate being served in order of arrival in the store, often precludes a problem like this. Sometimes you get a real jerk who gives you a hard time, either customer or clerk. If it is the clerk, I am out of there and they lose a sale.

All the best,
Glenn B

Moonclip
May 26, 2008, 02:05 AM
I think all gun shops need a strictly enforced take a number system! I've seen and experienced stuff like this before. And yes the help and sometimes owners/management at gun shops I've bought 20-30 guns at over the years still acts rudely to me here and there.

I have found in many hobby type businesses the owners/help may have a love for the hobby such as shooting or motorcyles or ham radios, but little business sense or people skills, in many cases being social retards.

Heres a good story, I recently went to pick up some guns at a shop where I've done maybe 3-4 thousand in business at in the last year. I live in a waiting period state and I look sort of Arabic when I don't shave, you will see how that fits in in a second.

I pull up and it looks like Boss Hog and the Klan are hanging out in front and are partially blocking the door. I get cold stares, not a good morning, I'd not allow such behavior at my shop but it's not mine, I assume my apperance may not have helped, I wasn't wearing my greasy, unkempt cowboy hat like one of the good ole boys out front, not that I have anything against cowboy hats.

My neighbor just bought a 100x Stetson at a store I reccomended. Anyways the new employee I didn't recognize didn't greet me and was quite surly and brusque, don't know if it was me resembling the leader of Hezbollah(though I was wearing jeans and a T shirt and speak perfect,unaccented English) or him just being an A-hole.

Anyways I get my gun. My state makes you do a safe handling demonstration when you pick up a handgun. Worker too lazy to do it so he asks how many handguns I have. I casually tell him 100, and he procedes to not do it.

He then tells me I can have my gun,I ask for a trash or grocery bag to tote gun out in, I neglected to bring a gun case. Guy goes in back and gives me a gun rug, I guess he felt sorry for being rude or more likely, he figured correctly I was a good customer and it wouldn't be a good idea to send me away unhappy or I might tell the owner about it.

Strange shop, one long trem employee I hate, 1-2 of them I like a lot. One acts like he wants to adopt me when I walk in! Don't know why, I've never done anything for him or talkedto him much.

Ethics
May 26, 2008, 02:33 AM
Why do gun shops have some of the poorest customer service out of any type of business?

People knock gander mountain, but at least they hire an appropriate amount of sales people in their gun section.

Ragnar Danneskjold
May 26, 2008, 03:37 AM
That's why I look at Cabelas(just take a number) and then buy online. :)

chucrusty
May 26, 2008, 11:16 AM
well i have the solution to getting help at gun store's, elswhere there is a thread about women at gun shows being model's, and not really gun enthusiast's, just take a Hooter's girl or two in with you, if it work's for the vendor's at show's, it will work to get store salesmen's attention in your favor!
or if your cheap just take your wife!:D

MMCSRET
May 26, 2008, 12:08 PM
ref: Gingerguy; I haven't eaten McDonalds since hamburgers went up to $0.22. I am very selective where I spend my money, and I will pay more in order not to shop at WM and McD.

Confederate
May 26, 2008, 02:35 PM
I believe the store should have notified the butt-insky that he would have to choose another gun. He did, after all, know that you wanted it. And I agree with the others, there's nothing wrong with speaking out, politely, but firmly. And always, always speak to the store's owner.

I think the entire situation could have been salvaged on the spot with a firm, polite statement, both to the salesman and the buyer. Both had to have heard you, and if the guy didn't leave with the gun, it might have still been salvagable if you'd talked to the owner. Once the guy's out the door with the gun, though, not much can be done.

Finally, post the name of the store here. Nothing wrong with letting people know what sort of service they can expect. You might also give the store a chance to make it up to you if it's willing. If it's not, don't do business with them.

varoadking
May 26, 2008, 07:34 PM
Gun store just lost a customer...

--------------------------------------------------------------------------------

I was in the gun store where I usually do business yesterday, and they had several SIG P226's there which had "just come in". I patiently waited on the sales clerk to come over to wait on me, and the guy was "intercepted" by another customer as he was walking over to me.

This guy obviously knew absolutely nothing about guns, and was talking in circles to the clerk, while I was standing there waiting to buy the Sig. The clerk actually asked me what I wanted, and I told him "I want to buy this Sig", and pointed at the gun I wanted. "I'll be right with you"... was his answer.

He then proceeded to pull all three of the Sigs that he had in the case out and started showing them to the other customer. He even inspected each gun for the guy and recommended which ones he buy (he wanted two)... so my gun walked off in the other customer's hands.

He then came back over to me and asked me "which gun was it you wanted?"
I told him that I wasn't interested in "what was left" since he had just sent the gun I wanted to buy out with the other customer, and he kept saying "Oh, these are such a good buy..."... The problem was that the one I wanted had no holster wear on it, and looked pristine through the glass... and I suspect it was. The one that was left was holster worn and half the finish was worn off the slide.

I told him that he had probably just lost one of their best customers... and I was surprised at his reaction. "What do you mean?" he asked me...

Just in case he was in the slow learner's class, I told him "I pointed at the gun I wanted to buy and you sold it to the guy who walked in and butted in ahead of me. I've bought a gun a month from you guys for the past several months, and I don't appreciate being treated like this".

His reply... "Well, what do you want me to do about it? We've already sold those guns..."

"Never mind," I told him... "I know how to take my business elsewhere... I can just wait and buy my guns at the gun show in a couple of weeks... and I'll be sure and let everybody know how you treat your customers".

I hope they go out of business if that's the best they can do...

WT


Did you have your wife's permission to buy a gun?

Ltlabner
May 26, 2008, 10:53 PM
At my favorite local gunstore the store manager runs the shop and is usually the only one behind the counter during the slow hours in the afternoon.

I've been there when suddenly you've got 5 different customers in the store. He greets each one and tells them to let him know if they need anything. If they don't say anything after a short while he'll ask again, or ask if they need something specific.

What can happen sometimes, however, is that the guy who walked in 1st and is technically the "1st in line" doesn't say squat and the 3rd guy who walks in pipes up first with a question.

What is the store owner supposed to do? Tell the 3rd place guy to buzz off because the 1st guy wasn't ready to speak, or too shy to say anything?

Sometimes it's not poor customer service, it's people not being assertive, or just plain luck of the draw.

Now, in the OP's situation I would have said something like, "I want to buy THAT sig right there, can I see it please" just to make sure Mr. Buttinsky didn't walk away with it. Not saying the clerk in that situation handled the situation perfectly, but a little assertivness would have gone a long way.

wristtwister
May 27, 2008, 12:42 AM
This is about the third reference to either bringing my wife with me to the gun store or getting her permission to buy a gun. For the record, my wife died October 11, 2006 from breast cancer after a 3 year battle with it. We were married 32 years, and never questioned anything I bought or asked permission to buy anything herself. Her last gift to me was a target pistol.

WT

chucrusty
May 27, 2008, 11:02 AM
my appoligies wristtwister.

it was merely a poor attempt at humor, not a serious suggestion.
i did not know of your situation,
Due to the anonymity of the internet, sometimes i forget that something i type might offend someone,

hill billy
May 27, 2008, 12:29 PM
If I go into a store and have been waiting and notice the employees shooting the bull with each other or a customer while I stand there picking my nose, I like to say" Excuse me-is anyone working here today?" They reply that they are and I come back with,"No, I said , working." I always speak up if I'm next in line, usually because I'm in a hurry and need to get moving.

jdorian
May 27, 2008, 12:37 PM
wristtwister,

I hope that nobody was trying to bring the wives into this. But somebody did and for no reason. Accept my apology on behalf of those who simply didn't think before they wrote.

dwave
May 27, 2008, 12:40 PM
Jdorian, Nobody was bringing the wives into this, he made a joke and didn't know that she had died (sorry to hear too). He has already said he was sorry.

Grandpa Shooter
May 27, 2008, 12:49 PM
hell, our local dairy queen servers do that all the time. I have stood up at the counter and have had them walk by me and others like we were invisible. I have walked out numerous times, just doesn't seem to matter to them. Then people wonder why some people go "postal".

I love this one! You must live in my town.

jgo296
May 27, 2008, 12:54 PM
This post offered nothing useful and was tasteless. Consider this a warning and that you are dangerously close to being banned.

jimmyraythomason
May 27, 2008, 01:22 PM
Time to put a lock on this.

CYANIDEGENOCIDE
May 27, 2008, 05:00 PM
removed after thinking better of tasteless comments

chucrusty
May 27, 2008, 06:19 PM
please everyone, i said something that offended wristtwister,
and am truly sorry for his loss, and my comments,
if i had known i would not have posted in jest,

lets please have no baseless attacks on anyone,
he lost someone dear to him, and feels strongly about the subject,
i was wrong and hope he has no hard feelings.

wristtwister
May 27, 2008, 07:05 PM
I realize you made your comments without knowing my situation. All I did was set the record straight. No problem.

JGO296... ES&D... it's clear your relationship with women is something a bit twisted from normal, just from reading your signature... and if you think I'm a baby, come to the martial arts school where I teach and ask for the hachidan in jujutsu (8th degree black belt). I'll be glad to let you prove it... or give you a lesson in manners... you'll be better for it either way.

To everyone else, apologies aren't necessary. Tasteless remarks usually hit someone below the belt... it was just my turn to be the one hit...

WT

Stephen A. Camp
May 27, 2008, 07:16 PM
The thread has degenerated and serves no purpose.

If you enjoyed reading about "Gun store just lost a customer..." here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!