[goon]

I got my M-28 back yesterday. It was sent in to S&W to be retimed and to have an extraction problem addressed in May.
I took it out to try it today, and things went south real fast.
On the second round, the gun misfired. Then again on the fourth, the fifth, the seventh, etc.
On the fifteenth round, the gun misfired and the trigger stayed stuck back. I couldn't pry it forward, so it was really stuck. There I stood with a loaded gun, the firing pin resting directly on a primer that had already been softened by the first blow, and I was unable to get the gun open to unload it.
I tried recocking the hammer, but it wouldn't stay cocked. So I did the only thing I could think to do; I firmly held the gun, then pulled the hammer back with my thumb and released it. That fired the gun into the ground, and the recoil knocked the internals back to where they were supposed to be.
I unloaded the gun and returned it to the store where I bought it for refund.
Talk about bad luck.

[c_yeager]

You sent a gun to the MANUFACTURE for an exctractor problem and they return you THAT? Did they do even a single function test or even LOOK at the dang thing before they boxed it up? Thats nuts.

[Tamara]

They had it for how many months? :scrutiny:

[greyhound]

No wonder S&W offers a lifetime guarantee.....with service like that, a "lifetime" is about two months.....

[Blueduck]

Learned my lesson from the last two revolvers I sent in to them :(

Might wan't to drop a line to the head of customer service, (most likely still Neil Gibree). Won't help your case but maybe after enough letters they'll actually be able to figure out they have MAJOR problems in the shop right now....

[goon]

Yes, they had the gun since May.
Apparently they changed their policy about fixing guns without being paid first. They didn't inform my dealer of this though.
So the gun was there for about six weeks without even being looked at.
Then it comes back like that.
Idiots.
As much as I like the old Smiths, I think I will stick with Rugers from now on.
At least the dealer paid for the repairs, if you want to call it that.
And I got my money back.
So now I have some money in my gun fund.
What to buy, what to buy...
One good thing is that I can say that if you live in PA, you can buy from Bob's Army & Navy in Clearfield with complete confidence.
They will make any problems you have right.

[Standing Wolf]

Smith & Wesson has been treating customers this way a long, long time. If I found a pre-agreement Smith & Wesson with similar problems, I'd turn it over to my local gunsmith, who's pretty good, or send it to the good folks at http://www.cylinder-slide.com

[Old Fuff]

I hate to say it, but I think Standing Wolf is right. Cylinder & Slide are sometimes slow, and maybe a bit expensive, but they are competent and you'll get what you pay for.

I wouldn't give up on older S&W revolvers, but I would carefully check one out before I bought it.

[C.R.Sam]

Lot of very good older ones.

But whether older or newer, I check em out very very thoroughly.

Sam

[Mike Irwin]

You sent a gun to S&W for work and it came back screwed up?

Why, I haven't heard of that happening since at least last Tuesday.

At this point I wouldn't send a Lorcin to S&W for repair work. The Lorcin is too high a quality to risk being messed up.

[Ky Larry]

It's a shame what has happened to S&W customer service. About 12 years ago I bought a new nickel plated Model 29 . On my first trip to he range the plating came off the front of the cylinder and the rear of the barrel. My gunshop sent it back to S&W. 10 days later it was back and the gun had the best nickel finish I've ever seen. No more problems. They seem to have cut costs at the expence of customer service.

[cxm]

I have used S&W service a number of times.... they are not always perfect, but in general I have been really happy with the quality of work.

They rebuilt and refinished a M28 for me and it was better than new...

I'd talk to Neil Gibree the service manager... he is a nice guy and always been very helpful to me.

FWIW

Chuck

[4v50 Gary]

Misfire? I wonder if the hammer spring is loose and the screw needs to be tightened down all the way. Alternatively, it could be that the spring is too weak. Of course, it could be that the internals is so gunked up that it impedes the movement of the parts.

Can't cock it SA? I wonder if the notch in the hammer is still there or if the hammer notch is so filled with junk that the two don't mate and hold.

This would have been an interesting gun to examine. PoS are always more challenging and you learn more from them than you do a functional firearm. Unfortunately, it isn't the owner who should be learning those lessons. :(

[Oracle]

The only real reason I've seen to buy Smith & Wesson is their fit and finish, smooth function, and, at times, because their product is lighter and thus easier to carry. For that, you pay more, and you get a gun that isn't as strong as some others, like a Ruger.

Now, the S&W fit, finish, and function has gone to hell. So, why buy them? Buy a Ruger or even a Taurus instead.