[in_the_business]

In our shop (I work in a gun shop), we often order high-end custom guns and Colts for cutomers. Before we call the customer to tell them their gun is in, we often take it out and play with it and usually show other customers to generate sales. The other day, a customer walked in just as we were swapping the grips on HIS special-order Colt Government. The grips that came on his gun were beautifully figured and one of the guys here in the shop wanted them, so we put some other grips on it that we had in a box in the back.

Needless to say, the customer was livid. We offered to swap them back and replace the grip screws (we had twisted one of the grip screws taking them off). He wouldn't have it. He left and said he was not coming back. Now we're stuck with it.

We have comonly swapped parts on guns we special order, if one of the guys in the shop wants to. For example, we might take forged slide stop off a Colt and exchange it for a MIM stop or we might exchange the grips, if they look really nice. This is all just part of doing business. We usually don't require deposits on special orders, so we take a few liberties before we notify the customer that it's in. The customer never knows and it's just a perk for not requiring a deposit. (Well, if we don't know the customer, we'll require a deposit.)

The manager was pretty steamed we got stuck with this pistol and suggested we stop switching parts out. We've been doing this for years and never had any run-ins with customers, before. We may just continue doing it, but only in the back. (We've swapped a LOT of mags out.)

Should I set the manager straight or is this frowned upon by other gun shop personnel? We discount pretty well, so I don't see his gripe.
M.

[Tim Burke]

Are you a troll?

[Delmar]

I think you should gauge your course of action by the reaction of your former client. Also, twisting off one of the grip screws would indicate to some that someone in your shop has little business with a screwdriver in their hands.

Put yourself in the customers shoes-the answer should be quite obvious.

[Lone_Gunman]

Either we have a new contender for the worst gun shop staff in the world, or we have a not-so good troll here.

[Delmar]

BTW-what is the name of your gun shop?

[C.R.Sam]

This is all just part of doing business.

In my shop, you would have been out the door before the righteously irate customer. You two would have been even. He no gun. You no job.

Sam....troll sensor activated.

[guy sajer]

What a child . It's past your bedtime .

Enjoy your short life here at THR .

Mitch

[cool45auto]

"in_the_business"...not for long.:rolleyes:

[Chris Rhines]

We have comonly swapped parts on guns we special order, if one of the guys in the shop wants to. For example, we might take forged slide stop off a Colt and exchange it for a MIM stop or we might exchange the grips, if they look really nice. So what you're trying to say is, you're a thief?

I would file charges against a gunshop employee who pulled that stunt with me.

- Chris

[PCRCCW]

I vote really bad troll or worse gun shop commandoe. I apologize to you good gunstore guys...CR Sam, ETC.....no offense meant.

If it was my gun ....Id call Colt, the dealer that sold you the gun and the BATF to see what other trouble I could get you in.

Shoot well......well, never mind.

[Art Eatman]

"We've been doing this for years and never had any run-ins with customers, before."

Hard to believe somebody would be so foolish as to cheat a man with a gun.

If such a thing happened to me, I'd be yowling and howling on every firearms website I could find on the Internet. Probably talk to all the local shooting clubs, as well. Gun customers are one of the more ethics-driven groups of which I know...

There's a Vietnam-era saying about paybacks.

:), Art

[Mal H]

Doesn't look like this thread is going to go anywhere productive. Like everyone else here, I can't believe what you said. But if it is the way you and the others in your shop conduct business, then I think cool9mm's prediction is bound to come true.

Closed.