American Security gun safe problem


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cooldadtexas
July 11, 2008, 06:13 PM
:banghead:I purchased a LP6036 gun safe in May 2008 and the lock inside the safe failed. They had to drill a couple of holes to open the safe. I am not a safe expert but they said they were going to drive metal spikes into the holes and replace the lock. Should I demand a new safe. Should I walk away from American Security. Help! I could of purchased a scratch and dent for less money. I feel like the safe may be worthless now?

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.cheese.
July 11, 2008, 07:46 PM
American Security AKA Amsec?

same company?

TehK1w1
July 11, 2008, 07:56 PM
Yes, it's the same thing. We've got an Amsec that my dad bought from a good friend who is a fellow shooter and owns a locksmithing company. He recommended it as one of the best gun safes out there.

just carl
July 11, 2008, 07:57 PM
If the internals of the safe failed, then it is a manufacturing problem and they should just replace the entire safe. However, as with any product, is there a guarantee? If so for how long? And is it stipulated that a complete replacement is in order of a repair? Hopefully you still have all the original paper work. If so, read it carefully. As with anything you buy, car, violin, gun, flashlight, you just have to read the small print.

MAKster
July 11, 2008, 08:52 PM
The entry level LP models are made in China.

Sun195
July 11, 2008, 09:01 PM
That's too bad - I've got a BF series that's been pretty reliable so far (knock on wood...)

cooldadtexas
July 11, 2008, 10:41 PM
I did the research as well and I am not happy that the safe failed after a couple of months. On the bright side it took the locksmith some time to open it. So far AMSEC has been good to work with. But, they may not be to happy if i ask for anther safe. I do feel cheated as the safe had to be drilled. I would show the pictures but don't want to help the bad guys. I really need input on the proper repair process. All I want is to be kept whole. Has anyone else had this problem with AMSEC products. Should I demand a replacement? I have the power as the AMEX bill came in and I can tell them to stop payment if they jerk me around. I may need an opinion from another locksmith.

Aguila Blanca
July 11, 2008, 11:59 PM
First, are you certain you didn't violate the terms of the warranty by calling in a local locksmith rather than contacting the safe manufacturer first?

Kilgor
July 12, 2008, 01:43 AM
Wouldn't just a new door make you whole? The body of the safe is untouch right?

.cheese.
July 12, 2008, 02:04 AM
wow. I'm just surprised. My father has Amsec safes and they seem to be very high quality.

a1abdj
July 12, 2008, 03:00 AM
From a professional locksmith:

The LP line is an imported line sold at a lower price point than the safes that AMSEC actually builds themselves. There will be more problems with these types of safes due to the less expensive build quality, but AMSEC is pretty good about standing behind their products.

The warranty on the safe is similar to the warranty on a car. If you want them to pay, it has to be done on their terms. I'm assuming that you contacted AMSEC, and AMSEC was the one to dispatch the locksmith under a warranty claim.

Since I don't know what was wrong with your safe, I can't tell you why multiple holes were needed, or why it took a long time. Although this may have been justified, it's also possible that your locksmith was simply incompetent. Just like I can't rekey a deadbolt, some locksmiths can't work on safes.

As a general rule of thumb, a repair can be stronger than the safe door was originally if done properly. The pins he is talking about are taper pins, which are usually welded into place and ground smooth. Drilling a safe does not harm it, although not knowing what you're doing when drilling can harm it. I have seen plenty of "locksmiths" destroy safes because they had no clue what they were doing. In many cases the holes are where the dial will cover then, and you won't even see where it was drilled and repaired.

If the safe has substantial justified damage, then AMSEC should send you a new door. If the damage was caused by the locksmith, he should pay for a new door. In some cases, AMSEC may think it's better to simply replace the safe. If the safe was opened and repaired properly, there's no need to replace anything.

If you would like to e-mail me photos or discuss the situation in private, feel free to PM me. I'm always more than happy to provide whatever assistance I can.

CB900F
July 12, 2008, 10:55 AM
Cooldad;

Did the lock itself fail, or the lockworks? The lockworks being all the pins, levers, bars, and whatnot inside the door that throw & retract the bolts.

Was the lock a LaGard, Sargent & Greenleaf, or an un-named Chinese made item? If it was a LaGard or S&G, the safe manufacturer will usually refer a lock problem directly to them.

So, as was asked above: Did you contact AMSEC, S&G, or LaGard before the door was drilled? If not, you stand a very good chance of having any warranty consideration denied. In other words, if the driller was dispatched by a manufacturer, he shouldn't have given you a bill. Were you presented a bill for service by the locksmith who drilled the door? If so, your chances of reimbursement are not good IMHO.

900F

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