[Hutch]

Well the saga of the sticky 940 continues...

I emailed Smith describing my sticky extraction problems with an M940-1. They pleasantly surprised me by asking me to ship them the gun back, providing me with a FedEx number to do so. :) I go the gun back with a note on the invoice "Repair cyl." in less than 2 weeks:D

It still has the problem. I've tried a few brands/types of factory ammo, and some of my reloads... no joy. A coupla-three months pass as I attend to other matters, and then I email them again, explaining that their repair efforts were unsuccessful. The most recent reply is, netted out, "Tough cookies. Try some different kinds of ammo".

I'm considering sending this 940 off to Cylinder and Slide for a chamber polish, but I'm waiting to hear from them to see if they will guarantee that this will cure the problem. The other alternative is to sell the blasted thing. My conscience will require me to disclose the problem, so I'm quite certain I'll take a beating, even on this cult-fave 9mm Centennial.

I'll let y'all know what happens....

[Mike Irwin]

Sorry to hear this.

And people wonder why I'm down on S&W?

[Old Fuff]

>> I'm considering sending this 940 off to Cylinder and Slide for a chamber polish, but I'm waiting to hear from them to see if they will guarantee that this will cure the problem <<

I don't think they can do this without examining the gun first. What ever is causing the problem isn't obvious. In any case the revolver should work with any commercial 9mm ammunition. Someone else may want the gun bad enough to buy it at a fair price even though they know they'll have to be selective in what cartridges they use.

[Hutch]

Old Fuff, the problem is, I haven't found ANYTHING it'll extract okay (as in, light to moderate thumb pressure) on. FWIW, the C&S guy suggested that I shoot a cylinder full and send it to them with the undisturbed empties in place. Man, I hate dealing with this stuff....

[C.R.Sam]

I would, politely, hold their fingers to the fire.
Do some searchin and find the contact info for VP marketing, dept heads etc and present your case. May take a while but likely you will get results.

Do not burn your bridges with them, yet.
Civil, polite and persistant.

Sam

[Paladin7]

I really hate to hear stories like this, when a manufacturer like S&W screws you over by not taking responsibility for their own mistakes.

Fortunately, I have the answer to your problem...

Give Teddy Jacobson www.actionsbyt.com a call. He is opinionated and abrasive for sure, but very honest and genuinely interested in helping people. I have nothing but praise for him and his work. You will not receive the run around from him.

Take my word for it.

Best Regards,

Paladin7

[RON in PA]

I do know that in their instruction manual Smith warns of extraction problems and suggests trying different brands of ammo. I wonder if this is such a common problem with the 940 that it contributed to discontinuation of production (along with low demand).

[Hutch]

Ron, that's actually what they told me, as in, RTFM, see page 12, buzz off.

[Standing Wolf]

The company at least had a half-baked excuse when it was British-owned.

[Mannlicher]

I continue to be surprised at this. I have sent many revolvers back to the S&W factory, for everything from a tune up, to a full blown makeover. I have never had a problem, with workmanship, attitued, turn around time, or function.

[Old Fuff]

Hutch:

I agree with you're feelings of frustrations, both with the gun and the company that made it. If you haven't sold or deep-sixed the revolver try this.

Pick a chamber and load one round. Fire it and then extract it. Note if it's "sticky" or not. Then do the same with the other chambers. I may be that only one ot two chambers are causing the problem. If you could isolate them it would help find a solution.

[Hutch]

I should do just that, Fuff. 'Preciate the tip. I'll report back when I've had a chance. May take a while.

[Old Fuff]

I believe we'll still be here. Good luck.