Importance of manufacturer's warranty?


PDA






MisterJimmy
July 23, 2008, 09:14 PM
(My first post, if I'm in the wrong place feel free to redirect me.)
Greetings -

In considering a pistol purchase how important is the manufacturer's warranty to you? I see everything from one year to lifetime and stops along the way. How much weight do you give to warranties?

I did a cursory search of the forums but did not see anything immediately pertinent. ( I didn't read everything.) Feel free, however, to share links.

Thanks for your considered responses.

JM

If you enjoyed reading about "Importance of manufacturer's warranty?" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
R.W.Dale
July 23, 2008, 09:20 PM
I've used warranties from Hi-Point to S&W and have gotten good service each time. It does seem as though the smaller newer company's go above and beyond to satisfy the customer.

I had a S&W 22a bbl break and the factory took care of it in a couple months.

I broke the firing pin on a Hi-Point 995 and within a week of sending the carbine off I had it back with a new stock, springs, trigger job, 3 mags and a new sling

The Lone Haranguer
July 23, 2008, 09:23 PM
I give more consideration to the level of customer service rather than the actual terms of the warranty. Ruger, for example, has no written warranty at all, but will repair and service their firearms - no matter when they were made - at little or often no cost.

I also put more credence in the initial quality of the firearm. Put another way, the best warranty or customer service is that which you never have to use. :)

chuckb188
July 23, 2008, 09:38 PM
For me warranty and/or customer service is important. My first pistol was a Kahr CW40.... had a problem with it dropping the mag and FTF, had to send it back. Cost me almost $50 to ship it, after I got it back I called them and told them I was unhappy with having to pay the shipping after having problems with a new weapon, so they sent me a rear night sight and three free mags for it! Unfortunately it still kept having FTF problems so they sent me a new barrel, well after all that it still was having issues, so I sent it back and they upgraded me to a new P40 with night sights all the while being very friendly and professional. You just can't beat customer service like that.

Drgong
July 23, 2008, 09:48 PM
I have never personally had to use customer service, but from what I hear many of the companies that stay in business have good service.

So I would say it is better then say, Dell computer (Had a horrid HORRID time with them, in the realm of you think they would actually have to TRY to do what they did :) )

9mmepiphany
July 23, 2008, 10:19 PM
i also thin customer service is more important than a stated warranty.

i always refer back to when i bought a Nikon 35mm camera...it only came with a 6 month warranty, but they've never failed to stand behind their product

If you enjoyed reading about "Importance of manufacturer's warranty?" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!