Mt Shooter
November 14, 2008, 12:06 AM
I thought I would share the following emails with you all.

years ago I purchased a RCBS bullet puller. It is like a hammer with a
set of collets held in place with a "O" ring. The O ring is rather
streched out now. I have tried other O rings and they last about 4
rounds and break. The old one is still holding out but is quite loose.
What type and size is that O ring? Or do you have replacements? If so
how much?

I am sending you a new replacement under warranty - no charge. Have a
great day!

RCBS Technical Services/ap
605 Oro Dam Blvd.
Oroville, CA 95965

I have had nothing but good service from these people, and when I have a question or problem they have always been there. How many companys today would warranty something purchased at least 30 yrs ago.

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November 14, 2008, 03:44 AM
On another site, the guy got a rifle case stuck in the die and busted the decapping/expander rod trying to extract the case. He went to buy a new one at his local store, but they didn't stock it. He emailed RCBS, and their reply was to send him a new one at no cost.

Compared to other consumer industries, it's great to be supported by the manufacturers in this reloading hobby.

November 14, 2008, 03:51 AM
I have been shooting for 25 years plus, and in that period have had many interactions with RCBS. I have always had positive experiences with RCBS.

They are a company which sets a positive example in this industry.

November 14, 2008, 08:13 AM
"...collets held in place with a "O" ring."

Set those three little jaws in your parts bin and use a shell holder instead.

November 14, 2008, 08:20 AM
When my Dad passed, I got his lubri sizer. It was wore out. I sent it back to RCBS and 2 weeks later I got a brandy spanky new one......:D

The carbide ring on his 45acp die was broken. I sent it back and in about 2 weeks, got a brandy spanky new one.....:D

My 505 scale was not working right and I called and got the addy to ship it to and 2 weeks later I got a brandy spanky new one....:D

various and sundry pens, rods, springs etc etc that reloaders go thru. new ones.....:D

Do I buy RCBS? Darn right. With customer survice like that, why waste your money anywhere else?

November 14, 2008, 01:57 PM
They've always replaced any damaged parts for theirs dies or presses FREE...ALways.....No questions asked....


November 14, 2008, 02:04 PM
Every thing I own is RCBS,, I've only broken decapping pins over the years(30 YRS). They make rock solid stuff. Keep you parts clean and oiled they will last forever or be replaced. Cant beat that .

November 14, 2008, 02:07 PM
I have a Rock Chucker that I've been using for a couple of years now. About a year into the life of the press, through my own ignorance and neglegence, I stripped the threads out of the handle AND the block. They sent new ones no charge. Earlier this year I broke a decapping pin on an RCBS die. Called their customer service to find out which part I should order and the very polite young lady on the phone replied, "Oh don't worry I'll just send you another one." No charge, no problem. In these times it is reassuring to know that there is still a company that is willing to place the customer first. Great company and I will continue to use their products and recommend them to anyone who is intersted in getting into reloading.


November 14, 2008, 02:28 PM
Their customer service is on a par to other companies ie; replace w/new if broken for whatever reason. With that being said I believe being mfg. here in the good ol U.S.A. means something special, partically in these times, and with that now being said my business will go elsewhere.

November 14, 2008, 03:08 PM
Set those three little jaws in your parts bin and use a shell holder instead.No, don't do that!

The slippery little three-jaw thingamabob is designed to let a case blow out of the hammer, or come apart itself & release pressure if a round were somehow to light off.

A Shell Holder will not let go.
So the hammer-head would have too.

Like a little plastic pipe-bomb!

November 14, 2008, 03:32 PM
Execellent point RC, never thought of that, learn something new every day.

November 14, 2008, 06:18 PM
"A Shell Holder will not let go. So the hammer-head would have too. Like a little plastic pipe-bomb!

Maybe. I'd never say never but I doubt it. :confused:

I just broke my first inertia puller, broken after only 40+ years, and replaced it the an RCBS because it was available locally. Never had a problem at all with the old one, using shell holders of any type, and question the validity of recent claims that others have had a KABOOM with one. At least not without some kind of foolishness accompanying it. :uhoh:

I saw a post some months back from some guy who sometimes "forgot" and hammered his puller head down from time to time, breaking the cap each time. He wanted the world to tell him how to stop him from doing that. I din't think he had a prayer of not doing it again. Some folks just need to stick to rubber tools and cap pistols, you know? :)


November 14, 2008, 06:25 PM
I agree with you.
I find it very hard to believe a primer would ever go off in a hammer puller anyway.

Just say'n, IF it did!


November 15, 2008, 08:38 AM
Like everyone else, I have tons of RCBS equipment. I've rebuilt RCBS presses that have been through fires, left in the corner of the barn for years, and beat half-way to hades by some guy who didn't never heard of WD-40. A ton of my dies are RCBS. BUT...

Last spring I loaned my 357M/38 Special die set to a buddy. Long divorce story short, last week, I got back my tooling minus the decap/size die. I emailed RCBS customer service and ask if I could buy a replacement, maybe upgrade to carbide. Their response was that it would be cheaper for me to just buy a whole new carbide die set - $39 - did I want to place an order? I replied asking how much for a regular replacement and got no response.

Not RCBS's fault that I lost my die. But I did't get the kind of customer service I've come to expect.

Anybody have an extra decap/size die for 357 mag / 38 Special?? If not I'll replace my whole set with Redding.


November 15, 2008, 11:59 AM
I have never had a claim with RCBS but have only heard great things about their customer service. The thing that bothers me is that it seems like RCBS is having most of their product made in China.

November 15, 2008, 12:36 PM
I have always had great service from RCBS.

November 15, 2008, 12:58 PM
But I did't get the kind of customer service I've come to expect.

I got kinda the same feeling here from a few weeks ago. I emailed them asking what options I had from them to get a die of mine refurbished. The response I got was *I* could polish/refurb the die myself, or if that did not work I would have to purchase a new sizer?:confused: I wonder if they have ceased their repair/refurb operations and now just say "buy new"?

I was considering having my practically worn out cast iron RS press I bought new almost 30 years ago refurbed by them, but now wonder if that is a viable option? If they won't fix but merely exchange it, I don't want a new aluminum model as a "fix". Seems things may have changed with them, as the last time I used their service was almost 20 years ago and was great.

November 15, 2008, 01:18 PM

If the "RS" in your post means Rockchucker Supreme...the new ones are not aluminum.

I have an old one that is 20 some odd years old and a new one that is only a few months old....neither of them are aluminum.

The new one has a longer stroke and a better leverage system....which will be a good thing for some of these new rounds (7 STW, 338 Lapua, etc.)

November 15, 2008, 01:39 PM
If the "RS" in your post means Rockchucker Supreme

Nope, my RS stands for "Reloader Special" which was made between 1979 and 1983 I believe. I think they were called "Junior" prior to this, and mine was just the press, not part of any kit. It looks like this:


Great solid little press, but w/o compound leverage it does make sizing larger cases a bit of a chore. No way I want them to replace it with a possible Chinese made aluminum model.

November 15, 2008, 02:33 PM
Oh....I see....

A buddy of mine just traded for one of those...its an old one too, cast iron and all. It does seem like a solid little press.

November 15, 2008, 03:08 PM
I had an RCBS size die to rust last year, inside. My fault. Called C.S. to get a price for purchasing a new sizer body, alone. Gal told me they couldn't replace my rusty die and they wouldn't even sell me a sizer body, only a complete die set, but I could buy them cheaper from some other source. I told her thanks, have a good day, and hung up!

Fortunately, I sold the gun for that die long ago, and don't really need it but...??

Yeah, I guess things have changed. Things may chage even more - for them - if people get fed up with a deterioation of the service they have come to expect. It's easy to ramp up on service, harder to ramp down.

November 15, 2008, 04:59 PM
If you check the business news magazines and papers (Financial Times) you will see that ATK, RCBS parent co. is having a little problem with cash flow. I suspect they are tightening down in some of the smaller areas. Blount did it back in the 80's for a short time when they owned RCBS.

November 15, 2008, 05:16 PM
I can send you a RS rebuild pictorial I did as a push for magazine article if you like. They are easy to rebuild. All you really need to a dowel pin punch and a wire wheel.

The RS is a very nice press. I have one set up for sizing and trimming .223 with a Dillon Trimmer.


November 15, 2008, 06:37 PM

Sure, PM me a link to the rebuild tutorial, or I can PM you my email address. The press is in really great shape aside from the ram having developed some wobble when near/at full ram height, and is not as concentric as I would like. Does your tutorial address that issue?

I figured RCBS could re-sleeve the frame, of install an oversize ram, but if there is another way I'm all ears. I fully agree that it's a nice press, and prices on *bay confirm this... Guess some folks like to buy a very high quality used cast iron press that's made in the U.S.A., than some of the new presses out there?

Mt Shooter
November 15, 2008, 09:16 PM
just in, got a package from RCBS they didnt just send the O ring. They sent a new set of collets and the the O ring.

November 16, 2008, 11:50 AM
I have had such good experiences with RCBS that I have gotten rid of almost everything I had that wasn't "Green" and replaced it with RCBS products. I wish all companies were as easy to deal with and as eager to please as RCBS.

November 16, 2008, 12:06 PM
I've always been a happy loyal RCBS customer and they've always done right by me with their customer service. But.........in my eyes their image has been tarnished somewhat by their choice to manufacture some of their products overseas.

I'm assuming they are not alone in doing this, but does anyone know for sure which of the companies, i.e Lee, Lyman, Hornady, Forster, are manufacturing their products here vs overseas?

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