Leupold Customer Service is top notch!


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JWarren
November 19, 2008, 07:50 PM
I have discovered that my set screws on my M3 knobs are stripped. I got the Leupold Mark 4 3.5-10x40 Ill. TMR on AR15.com EE.

Well, I finally got around to sighting in yesterday. I tried to zero the knobs last night and the set screws were wallowed out.

I called Leupold. They confirmed that my 1/16" allen wrench should work. They also said that they have seen stripped set screws before. He put a new set in the mail today, along with an Allen wrench for them.

He showed me how to get the stripped ones out, and said that if I had problems I should send it back to them and they would have it back in 1 week turnaround.

I told him that I bought it used and wanted to know if there was a charge for the set screws or if I had to send it in.

He said "No." But I do need to get you into our computer–– which he did.



Top knotch service.


I am very impressed!


–– John

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