[DJ901]

My Christmas gift from my wife this year was a brand new Mossberg 590. She purchased it on the 20th and I went to shoot it for the first time on the 27th at the range where she bought the gun. I put in five rounds and when I got to round three or four I noticed nothing was happening. I finally got a spent round and the other rounds out of the gun and took it to the front desk because it wouldn't hold the shells and they wanted to have it looked at in a couple of days by the gunsmith, saying that it just needed lube.
I told them if they needed to do anything more than lube the gun and If they have to repair anything on the gun I want it replaced with a new gun seeing as how it was obviously defective when it was sold less than a week prior and clearly never was worth 700 dollars in that condition. I'm not looking for a refund. Is that right for me to feel that way?

And if they just needed to lube it can't they do it while I stand there and watch?

[rugerfreak]

$700 for a 590?? ouch

I usually see them for $450-$500.

So no----it was never worth $700.

[Milkmaster]

What exactly failed on the shotgun? Was it just stiff? Did you disassemble, clean it, and lube it before shooting it the first time? Most manuals have instructions to do these things before firing the gun to get the sticky preservative out. Give us more details on what went wrong.

If the place you bought it is reputable, then work with them to help resolve the problem. You might need them in the future if you go there to shoot! Be firm, be nice, and be helpful! You just might end up better off in the end of all this and find out a lot about the shotgun in the process.

[DJ901]

I read the manual cover to cover and it recommended that you clean the gun every 200 rounds but never to clean it initially. I clean all of my guns after I shoot and I also asked a ton of questions before I went in to fire the weapon including whether or not the gun should be cleaned prior to the first shot and was told no. I didn't claim to no anything about the gun that's why I was there to learn. I was told because of how they keep their guns that the gun was ready to go. Like I said if it's a lube problem I'm okay with that, just not anything more. I have a couple of guns and my wife wanted to surprise me, but it's a known fact that they overcharge for the weapons but I just want it replaced if they find out that it's defected and not repaired. That's all I want.
I just want to know if that is a reasonable request.

[DJ901]

I'm not sure what failed on the gun actually. I handed it to the salesman and he said that he would put some oil in it and it should be good, but another person that worked there stopped him and said they couldn't do it and told me to fill out a repair form.

[Pete409]

Strange as it may seem, the new gun should be disassembled into its major components and the packing grease thoroughly removed by a good solvent.

Then the gun should be lubed well and reassembled.

Most shotgun newbies assume that the gun is ready to go right from the box to the firing range, and some guns may do that, but many of them won't. A good cleaning and lube along with some good target ammo should fix the problem.

BTW, "good target ammo" means Rem STS, Win AA, or Fed Gold Medal.

[MAKster]

Shotguns come with seriously thick preservative in the barrels when you buy them. If you don't use a brush to scrub it out before you use it for the first time the shells will often get stuck in the chamber. This is a very common issue with the Remington 870 Express. They also royally screwed you on the price. 590s sell for between $400-500 depending on features like ghost ring sights and Speedfeed stock.

[Virginian]

I would wait until the "gunsmith" gives a ruling before jumping off the deep end. The place you got it is very wise to limit who is permitted to "attempt to fix" anything. My guess is also that is just needs a good cleaning up, but if something is wrong and he fixes it, I wouldn't be dis-satisfied. Then, you just got the QC check the factories have apparently eliminated.