January 1, 2009, 03:59 PM
The following is a email I sent and received from RCBS. Think I will be buying more RCBS stuff from now on.

I have a RCBS 223 2 die set. I have lost the screw on part for the
decapping pin that holds it in. If I order your
9802 - EXP decapping unit .223
will this replace the decapping unit as a whole. There is no picture so
I don't know exactly what it is.

Dennis, we will go ahead and send this out to you at no charge. This
sounds like what you need. It will ship from our facility next Tuesday.
Have a safe and happy New Year!
Thank you,
Sheila Ennes - Olive
Technical Service Manager
ATK - RCBS Operation

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January 1, 2009, 05:09 PM
That should give you an idea of why I continue to buy and use RCBS, even after almost 30 years

January 1, 2009, 05:17 PM
Same here.

They sent me a free press handle for my 38 year old press, just because I tried to buy a new one with a ball knob on the end.

No charge!

I know of no other company in any business with better customer service then RCBS.


January 1, 2009, 05:34 PM
I have had the same service from Hornady and im all the way in Australia.

January 1, 2009, 06:05 PM
I agree. I've had this kind of service from RCBS, Hornady and Dillon. I have an RCBS Pro-Melt lead pot that is stamped manufactured in 1987...when I bought it. I used it for years, stopped for casting for 10 years and decided to go back to it. The pour spout was hopelessly clogged. It had a drill bit broken off in the spout and then the spout beaten out of the pot when the imbecile tried pound broken drill bit out. (I later murdered the relative responsible...no jury would ever convict me). Anyway, I sent it to RCBS and 2 weeks later received a completely refurbished pot. It was the same pot but every freakin' piece that needed to be replaced or looked like it needed to be replaced, was.
Now I've not tested Hornady or Dillon to this extreme but I have lost parts, broken parts and generally screwed something up from all those companies and they all came through.

Come to think of it...the worst thing I ever did was blow up a Corbin swaging die. I had just started swaging and I stupidly put a bullet in that wasn't pure lead. I was swaging a hollow point in some bullets I had gang cast. It later turned out to be not only a hard lead/tin/antimony bullet but one that had been quenched in water out of the mold. It was silly hard. I chucked in to my Corbin press....pushed down on the long handle, watched the compound linkage come up and happily blow the die in to 3 pieces. I called Corbin, confessed and they sent me a new die.

Would't it be nice if GM did things like that? I would be driving an Acura RL and they wouldn't be asking for a bail out.

January 1, 2009, 07:24 PM
I've called them with just a question and they end up sending me replacement parts! I have a nice stash of parts on hand should anything break.

I'm to the point now where I lean towards RCBS simply because they've provided such good service.

Too bad there aren't more vendors like them.

Doug b
January 1, 2009, 09:25 PM
74shovel,just got done with several hours of mic work at the bench(to cold to shoot may as well tinker)checking neck concentricity measurements between 4 different .223 resize dies 10 cases each.My old RCBS neck die won big time with less than .002" runout.One other die went as high as .007''.

January 1, 2009, 09:25 PM
I've had the same experience with RCBS. The one time I called, Lee, they had me pay for parts, but I think that is reasonable, given their lower prices and the fact that they state their warranty is for a fixed period of time. The Lee people were still very helpful.

On another note, I saw this comment, "I have had the same service from Hornady and im all the way in Australia" and remembered a friend from Ethiopia tell me that reloading was popular in his country and I started wondering if there are other manufacturers of reloading gear, or is this mostly a U.S. business.

January 2, 2009, 07:25 AM
I bought the Lee Anniversary kit to get started. The Safety Scale just wasn't right but a couple emails later I returned it and received a new on a few days later. This one was fine but I still replaced it with a RCBS 750. I can't complain about their service. In retrospect I might have gone with a RCBS press now that I've learned more about reloading and the equipment but, after fine tuning the Lee press I love it. My friends Dillon 650 with all the goodies sure makes me drool though. Dillon was quick to replace the motor on his tumbler.

Bailey Boat
January 2, 2009, 09:38 AM
If it ain't green" it ain't in my shop.....

January 2, 2009, 11:54 AM
RCBS has customer service as it should be! :D

Ky Larry
January 2, 2009, 10:09 PM
RCBS sent me a new handle for my old Rockchucker because the knob stripped out. They are first class.

January 2, 2009, 11:59 PM
I broke some decapping pins on a couple dies the other day, tried to call RCBS, stayed on hold for 30 minutes, gave up and just bought em from midway. Not their fault, guess I'm a little impatient.

January 4, 2009, 06:25 PM
i broke a pin in my 223 die.I emailed RCBS,asked them to mail me the new style pins,I'll pay, they sent me pins free,, no exchange,no himhauling,, didnt ask for sales slips,they just asked for my home address,
I was shocked to find new pins in the mail in about 4 days, NO CHARGE,,
now my bullet puller wont hold small case's when i wack it on a piece of wood.

I check the price for a new one,its not much,i might just order a new one,

January 4, 2009, 07:13 PM
I agree. I've had this kind of service from RCBS, Hornady and Dillon.

Just think where Ford, Chrysler & GM would be today if they had service departments like that!

Oh, I forgot. This is the reloading forum.
Uhhh, yea. Win231 should do just fine. :neener:

January 4, 2009, 08:12 PM
I have a RCBS Ammo-Master Progressive reloader. I don't think they make it anymore but I contacted them for some replacement parts and they filled the bill and no charge. Not only the auto industry should take note but if the government could be ran like RCBS we wouldn't be in the predicament we are today. Strike up the band...get out the flag. Let's march on Washington D. C. all together now!!!;)

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