Goodbye Sig


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nwilliams
February 18, 2009, 02:18 PM
So not too long ago I posted this thread about my new Sig GSR.
http://www.thehighroad.org/showthread.php?t=425951

Well things didn't turn out so well and I ended up returning the GSR to the gunshop for a refund. The first day I took the GSR out I couldn't get through a box of ammo with it, after every single round the slide would not return to full battery (I was using Magtec ammo and even tried some Hornady) I gave up and figured the gun just needed cleaned and maybe a break-in period. Well I got home to clean it and I discovered another problem. The backstrap safety was completely useless, pressing the trigger without touching the backstrap and the hammer fell all the way:fire:

So I immediately went back to the shop and told them the problem. The store manager jumped on the phone with his Sig rep and explained what happened. After he hung up he told me that his Sig rep was furious and was going to rectify the problem immediately. I left the gun to be shipped back to Sig and went home. Over a week later and the GSR still had not shipped back to Sig, I asked the shop manager why and he said that he was still waiting to hear back from the Sig rep. Apparently the deal was that the Sig rep would either send a replacement gun or have the gun shipped back for repairs and the shop manager was to wait until he heard back on what to do, there has still been no word yet.

Well I'm not going to wait forever for Sig to get moving on this issue and I'm completely disappointed in Sig's lack of QC, this gun should never have left the factory in non-working order.

This is the second bad experience I've had with Sig. The Sig 556 that I purchased last year was missing the elevation piece from the rear sight and was shipped with a P226 manual:scrutiny: I was told that I would get the missing piece and the correct manual right away, I'm still waiting.

I've always been a loyal customer and die-hard Sig fan so it really pains me to feel this way now. Perhaps someday I'll have a change of heart and go back to Sig but for now they can take me off their mailing list:(

Sorry for the long rant but I had to tell my story.

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Funderb
February 18, 2009, 02:28 PM
I hope a sig rep reads this and they figure out how to unscrew themselves. this is beyond poor.

xxxstarmaniac
February 18, 2009, 02:30 PM
nwilliams
That's unfortunate, especially with Sigs, but there are quite a few of us who have similar experieces with many different manufacturers.

I had reliability issues with a colt defender, then a new agent, and am now frustrated with the entire experience with colt; however, 3 other full size colt 45s are pristine in form and function.

It seems like its hit or miss; the more firearms we buy, the more likely we will have an issue with one.

What frustrates me is I may have excellent service and performance from my Sigs, but the customer support is poor, or vice versa. Then someone else has an issue and is satisfied quickly by that same company.

Hell, most people have no issues or complaints with the big name guns.

Just don't let it keep your spirit down, and sell/trade the ones that don't work well for yourself until you get another gun like your p229.

colorado_handgunner
February 18, 2009, 11:21 PM
Agreed with starmaniac. Don't let it get you down. Had problems with a Springfield (first handgun too!) Sent it off to be fixed. In the interim, I bought a Beretta, which I love, and used to get keep the love of guns. Do what you have to do with the lemon, but keep on loving the others, and our great sport.

The Lone Haranguer
February 18, 2009, 11:27 PM
I had a similar experience with a Revolution Carry I purchased in early 2007. SIG did repair the gun quickly, paying for the shipping for all but the first time, and replaced the gun after the third repair. But then that gun broke. After getting it repaired I sold it.

Mostly because of the above customer service, I would still consider another SIG, but a P220 SAO, not a 1911.

RevolvingCylinder
February 19, 2009, 02:04 AM
In your situation, I would contact them directly myself and push the issue. Maybe you can broker a deal where you can exchange their version of a 1911 for a P220 since they've shown you they don't know how to reproduce the pistol properly. I know it might be a stretch but it's worth a try. You may want to tell them your loyalty to them as a customer and how their handling of the situation will directly impact your future purchases.

nwilliams
February 19, 2009, 05:43 AM
You've all made some good points above so I have a lot to consider.

I won't say goodbye forever Sig, just goodbye Sig GSR.

I will stick with the older model Sigs and go with other manufactures when it comes to 1911's. Like I said, I've been a big supporter of Sig over the years and have had more experiences than bad so I guess I shouldn't be too harsh in judging them. I know that they can produce a great gun if they try and I probably just got a lemon GSR, if I got another one it would probably work just fine. All the same I'm a little too bummed from my first experience with the GSR so I'll probably go with something else instead.

Storm
February 19, 2009, 08:36 AM
Contacting SIG directly is the best thing to do. Bringing in a middleman, the dealer, takes it out of your control and adds another player to the game who can drop the ball in getting things handled quickly. They can send you a shipping label just as easily as they can to your dealer.

rduckwor
February 19, 2009, 09:40 AM
Sorry you had these issues with two SIG products. I have generally had pretty good luck with these guns.

Hopefully, they will make you whole soon.

RMD

kestak
February 19, 2009, 03:19 PM
Greetings,

I have a SIG GSR and I have the same issue that the slide does not go back into battery.

I shoot commercial (my self defense) and for practicing I shoot reloads. With both I had issues. After tinkering with my reloads, I found out that my SIG GSR is very sensitive to the OAL of the round. I had to reduce the OAL of .050 for it to work. Now, it goes into battery each time with no issue with the reloads, but with the commercials, I still have the issue.

Thank you

Big Bill
February 19, 2009, 03:25 PM
I'll never buy a SIG. I always thought they were overpriced anyway. Why buy a SIG, when you can buy a comparable Glock for less money?

Storm
February 19, 2009, 03:29 PM
I'll never buy a SIG. I always thought they were overpriced anyway. Why buy a SIG, when you can buy a comparable Glock for less money?

Well, ya knew that was coming.

Perhaps someone will show me the 1911 made by Glock, I seem to have missed that one.

TIMC
February 19, 2009, 03:52 PM
I'll never buy a SIG. I always thought they were overpriced anyway. Why buy a SIG, when you can buy a comparable Glock for less money?

Yep I too missed the 1911 Glock, but while we are at it I don't paticularly care for Glock even though I do own a glock 17.

Sorry about your GSR misfortune, I haven't looked at their 1911's but I do love my 220 and 226.

MarcusWendt
February 19, 2009, 04:28 PM
Well, ya knew that was coming.

Perhaps someone will show me the 1911 made by Glock, I seem to have missed that one.

LOL !!!!!!!!!!!

earlthegoat2
February 19, 2009, 06:32 PM
Ive only had horrendous experience with Sigs customer service.

On the note of customer service though all these fail miserably:

Beretta USA (Beretta, Benelli, Franchi, and others), Taurus, FN,

All the American companies have given me top notch service. KelTec, Browning (these guys are great), Kimber, Cobra Arms, HiPoint,

Some notable Import customer service awards go to Glock and CZ.

benderx4
February 19, 2009, 07:06 PM
Sig is known for their P220, P226, and P228/9. They are awesome weapons. When everyone started buying 1911s, they decided to jump on the bandwagon. (Like S&W and Taurus too!)

If you can't afford a semi-custom 1911, I'm not sure why you'd buy anything other than an original from either Colt or Springfield Armory?

Big Bill
February 19, 2009, 07:24 PM
Perhaps someone will show me the 1911 made by Glock, I seem to have missed that one.Don't get me started on 1911s. I don't like them, and I trained on them in Basic. I had a Springfield 1911 and sold it because I hated it. If I buy a .45 it will be a Glock 21...

http://bluegrassguns.com/cart/images/glock21.jpg

Ain't she perty? If my life was on the line, I'd trust a Glock over any 1911 out there.

Storm
February 20, 2009, 09:39 AM
Don't get me started on 1911s. I don't like them, and I trained on them in Basic. I had a Springfield 1911 and sold it because I hated it. If I buy a .45 it will be a Glock 21...

Hey Bill, I'm just pulling your chain a little. I know you Glock guys love your weapons, and I can respect that.

It would be interesting to see what Glock would do if they ever decided to do a 1911.

n00bdave
February 20, 2009, 05:46 PM
My first Sig experience wasn't so great either: A Mosquito that wouldn't even eat mini-mags. But I stuck with it and now it eats Federal bulk stuff without so much as a hiccup. I can't really recall the last time it jammed. I have heard plenty of negative things about the GSR line, so I've had to stay away from them even though I want a 1911 style pistol soon. My 9mm Sig Pro 2022 has been flawless.

And yes, Glocks are great, and I'd put their reliability up against anybody else's, even Sig and HK. But they aren't for everybody--especially if you don't care for the grip angle or the way it looks.

CPshooter
February 21, 2009, 01:12 AM
I went to Sportsman's Warehouse and fondled a Sig c3 and it had that same issue where the slide wouldn't go fully forward after racking the slide even with no ammo. The older guy working there told me that it was more than likely due to an out of spec slide stop. It was also sitting there for at least a year or two probably because nobody would buy it.

I read somewhere that Sig used to build their 1911s out of different parts from different manufacturers but had a lot of reliability issues like the ones mentioned in this thread. Supposedly now Sig builds them up mostly from parts they build in-house, so the newer gsrs are supposed to be very reliable and are supposedly very nice 1911s.

The point is if you buy a gsr, make sure it's a new one that has been manufactured within the last year.

azhunter122
February 21, 2009, 01:16 AM
That's a disappointment, althought it's not the first bad thing that I've heard about them.

CountGlockula
February 21, 2009, 01:42 PM
That sucks, so what gun are you getting to replace it?

nwilliams
February 21, 2009, 01:58 PM
That sucks, so what gun are you getting to replace it?

I ended up using the refund towards an FN PS90. The shop had got one in the same day I returned the GSR and they gave me a pretty good deal on it. It ended up being a few hundred more than the GSR but it's something I've been wanting for a couple years now. It's definitely one I plan to SBR at some point, hopefully sooner than later:D

http://i211.photobucket.com/albums/bb264/nwilliams27/FNs.jpg

KBintheSLC
February 21, 2009, 02:01 PM
Sad story... I have 2 Sigs, 226 and 239 both in 9mm. I have to admit, I would be pretty flamed too if they didn't work perfectly considering the price tag.

Funny that someone suggested getting a Glock. Well, that's fine and good, but its really a matter of apples and oranges. I love my Glocks too, but they are very much a different gun.

CountGlockula
February 21, 2009, 02:01 PM
NICE!!!!

nwilliams
February 21, 2009, 02:10 PM
oops double post

Dollar An Hour
February 21, 2009, 02:35 PM
Sig makes some good (possible overpriced however) stuff.

I never thought the GSR was good stuff though. Too many other nice 1911's to choose from.

ironvic
February 21, 2009, 03:22 PM
I've had good luck with Sigs. I've owned a brand new P-220 and a LE trade-in P-220, both were great. My current Sig is a P-226 9mm that was also a police trade-in. I like the ex-LE guns because they were cared for by armorers (hence no bugs) and usually show only holster wear, for a cheap price out the door.

And I'm a die-hard S&W fan, but just sold my lemon of a M&P 9c. That thing broke the tool for securing the grip insert and flicking the stupid lever in the mag well when taking down-what a pain that was! Cheap plastic thing-worthless-Hey, S&W...make it metal! The magazine release button also would stick, allowing the mag to fall free at inopportune times until I figured what the problem was. Never should have left the factory with a bad mag release.

I use a S&W 686 Plus snubby for daily carry and like it very much, even though it's one of the latest types with the lock. The trigger pull rivals those on my classic S&W revolvers. So I guess now that I've sorted my lemons, I'm pretty happy with my current crop of guns.

TimboKhan
February 21, 2009, 05:16 PM
well, look, it sucks that you got a lemon, but don't let one gun alter your opinion of SIG. I know this isn't necessarily indicative of the OP, but I have never understood why people get so worked up over a bad experience and start proclaiming that they will never by such-and-such brand again. Guns are mechanical, mechanical things sometimes break. Every company will turn out a lemon here and there, and that's a fact. I bet if you were to look hard enough, you could probably find someone that was unhappy with a Wilson or a Baer, even. Like, I have eaten a bad steak but that doesn't mean that I get on the internet and start screaming that I will never eat steak again.

Deal with the customer service, see how they treat you, move on.

punkndisorderly
February 21, 2009, 05:37 PM
I can totally understand the frustration, though I might give the dealer a little more of the blame. Were I the shop owner, I'd be on the phone every day with Sig until my customer got what they paid for: a fully functioning firearm.

Getting a lemon is irritating but forgivable as long as the company rectifies it quickly and offers an apology. However, many companies seem to view warranty issues as a nuisance rather than an opportunity to win over a customer for life. For any manufacturers out there, all it takes is:

a) a sincere apology
b) quick repair or replacement
c) a freebie or two to compensate for the inconvenience


I had a bad experience with a new Ruger purchase last year. Waiting 3+ months for my firarm to come back in working order made me not want another Ruger just out of spite.

nwilliams
February 22, 2009, 01:37 AM
Well a buddy of mine decided today that he is going to ditch his Sig P250 that he bought about a month ago. He has had nothing but problems with it and he has lost all faith in it. Today we went out shooting and it was just jam after jam after jam until he finally gave up on it. He's been having problems since day one especially with Magtech ammo but been hoping the problem would work itself out so he hasn't returned the gun yet. At first he thought about sending it back to Sig but now he just wants rid of it, he's basically lost all faith in it as a self defense gun and now wants something more reliable. It could be just an ammo problem but having so many ftf's has pushed him to the point where he's just lost confidence in the gun. So he's going to try and see if the shop will do anything or he'll just put the gun up for sale.

On a plus note I got to put about a hundred rounds through my PS90 today and I have to say I am completely in love:o I had one of those "where have you been all my life" moments. Now I just have to wait for m bulk shipment of 5.7 to arrive so I can really start having fun with it:D

rscalzo
February 22, 2009, 10:43 AM
Odd that both firearms using Magtech ammo have problems.

He can send it back to Sig for their service asd hopefully correction or take a beating on a tradein. The dealer isn't going to eat the lose. It sounds like he just doesn't like the handgun and wants to trade out.

It could be just an ammo problem but having so many ftf's has pushed him to the point where he's just lost confidence in the gun
Poor ammo isn't going to make another brand more reliable.

Storm
February 22, 2009, 10:59 AM
Sorry to hear of your problems. That can happen. It shouldn't, but it does. I wouldn't throw SIG out of the running for future choices. Many, many others have had nothing but good experiences with SIG. I've been shooting SIGs for 25 years (226 9mm, 220E, 220A, 230, 232, 239, 2340, 226 .357 SIG, P6, GSR Revolution) and have shot thousands of rounds through them without a single malfunction, that is until a week ago. There was a defective follower on a 226 .357 mag and the gun wouldn't lock open after the last shot. SIG quickly sent a new follower and the mag is now 100%.

Based on my experiences SIGs are worth every penny, and more, and are one of the real standout gun manufacturers.

coylh
April 21, 2009, 03:19 AM
It would be interesting to see what Glock would do if they ever decided to do a 1911.

http://img4.imageshack.us/img4/720/glocki.jpg

EHL
April 21, 2009, 03:37 AM
hmph,....just as ugly as ever. She's a Glock alright!:barf:

matt drucker
April 21, 2009, 03:54 AM
I wouldn't buy a 1911.They're overated in the name of god,guts,
country and mom's apple pie.You can spend thousands on them
and they still jam.I bought a beautiful CZECH CZ 97B with a gloss finish for about $550 and it functions flawlessly.The guy in the lane next to me had a 1911 that he'd spent a kings ransom on and it jammed repeatedly.You can call me a communist but mine works!

EHL
April 21, 2009, 04:50 AM
I wouldn't buy a 1911.They're overated in the name of god,guts,
country and mom's apple pie.You can spend thousands on them
and they still jam.I bought a beautiful CZECH CZ 97B with a gloss finish for about $550 and it functions flawlessly.The guy in the lane next to me had a 1911 that he'd spent a kings ransom on and it jammed repeatedly.You can call me a communist but mine works!

You're entitled to your opinion, but dismissing a weapon that has been around for almost a century and is STILL being used by some of the worlds most elite police agencies and militaries just because there are a few lemons out there, doesn't really lend weight to your argument that they are "overrated". :rolleyes:

MAURICE
April 21, 2009, 06:46 AM
I noticed that all two of matt drucker's posts have been used to bash 1911s and promote his 97b. What's up with that, Mr. Drucker?

kestak
April 21, 2009, 06:55 AM
Greetings,

I noticed polarized opinions are made by the igoramus sapiens...:D

I was not attracted to 1911s until I tried one. Then I saw and felt how much of a nice design it is.:what:

Thank you

jocko
April 21, 2009, 09:42 AM
Just my opinion, if the 1911's weren't so BEAUTIFUL, they would not be near as popular. I do think they are very picky guns, get a good one out of the box and it is ur friend for life, get one you have to . course I guess we could say that about all guns to.

Just One Shot
April 21, 2009, 10:54 AM
Big Bill said:
(I'll never buy a SIG. I always thought they were overpriced anyway. Why buy a SIG, when you can buy a comparable Glock for less money?)

I say:
Why but a Glock when you can have an XD for less money? :neener:

It may not be a 1911 but they do come in .45 acp. Who wants that old 1911 technology anyway?
:neener:
















Now that I started that ruckus I think I'll slip quietly away.
:D

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