Ruger Service


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roc1
May 8, 2009, 10:02 PM
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I just got my Ruger GP100 back from Ruger with no charges against it. I bought the gun used and i screwed it up with a reload that was too long and after tapping it out I must have bent the crane and something else.the repair just showed to replace some internal parts and repair the others. My point is Ruger did not charge me even though I told them what had happened. They also sent me a new basepin setup for my Blackhawk. They are a great copmany as far as I am concerned that is the reason all my revolvers are Rugers.They did not have to fix it knowing it was my fault but they did cannot way to shoot it.
roc1

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MCgunner
May 8, 2009, 11:36 PM
Yeah, I busted a mag release spring in my KP90DC a while back. I called Ruger customer service and told 'em what had happened. He took my info, told me a new one would be on the way. Well, I thanked him. But, I wasn't expecting it to be in the mail box 2 days later.:what: Free of charge, of course. Good buncha folks. I own 7 Rugers and HAVE owned four others and that's the first time I needed a part for one or had any problems. I'm really wanting an LCP, but I need to amass the money and I'll have to be on a waiting list for a while.

md7
May 9, 2009, 12:00 AM
ruger customer service was awesome the first and only time that i dealt with them. they were courteous, fixed my gp 100 better than new, and did not charge me a dime. i have been very pleased with the sturm ruger products and service.

Air,Land&Sea
May 9, 2009, 07:59 AM
A smith completely destroyed my SP101 (long horrible almost unbelievable story) and Ruger replaced it free of charge when they didn't have to.

texagun
May 9, 2009, 10:11 AM
I give Ruger Customer Service FIVE STARS. I bought a new Vaquero 3 weeks ago that had a chipped grip that I didn't notice until I got it home. I called Customer Service and the nice lady didn't argue, ask any questions, or demand proof of purchase....she just kindly asked for my address and said a new set of grips would be in the mail that afternoon. Three days later I had a new set of grips in perfect condition. That's what I call Great Customer Service.

jjohnson
May 9, 2009, 10:21 AM
Indeed.

They can be a little slow - most likely because I sent my 22/45 in for repair while they had a TON of LCPs to fix. It took nearly six weeks, but it was returned with more things fixed than what I asked them to do - I guess they figured they should replace some parts that do wear over time, like springs and the extractor. They listed each service action on a "no charge" invoice so I knew what all they'd done for me. I don't mind six weeks of wait time for that kind of service. Ruger will ALWAYS have some of my business.:)

KBintheSLC
May 11, 2009, 06:29 PM
Yeah... I had to send back a MKIII because a drift pin on the bolt stop pin had drifted and the gun could not be stripped down. Before I realized this issue, I had struck the top of the bolt stop pin with a punch and marred the top of the receiver. Ruger not only fixed the bolt stop drift pin, but they replaced the entire grip frame, repaired the marred receiver, and sent me an extra mag... all for free.

I have been, and likely always will be a devoted Ruger fan. That is customer service.

The Lone Haranguer
May 11, 2009, 09:23 PM
I had a nearly 40-year-old Super Blackhawk repaired by them, no charge. They even replaced the cylinder pawl I "stoned" to reduce the trigger pull. (This was not related to the repairs. However, it is a warning that if you have a trigger job done, they will replace any stoned or polished parts as they are no longer factory spec.)

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