[datruth]

I recently had a small issue with my 1100's carrier release, this is my first Remington product, so I did not know what to expect when I called Remington on Monday about the issue. I told them Im deploying soon, and instead of sending my shotgun to the factory or a field repair center, Remington just sent me a new trigger assembly, it took a total of 5 days outstanding. great service

[DaleCooper51]

I understand your disappointment when the first Remington you purchased had some issues, but it's nice to hear that they made it right.

[Virginian]

Man, if they sent you a whole trigger group that is first rate. Glad to hear they got you fixed up. You stay safe on that deployment. Thank you for your service.

[45crittergitter]

Unfortunately (or fortunately, depending on which of us you are), that is absolutely opposite of how Remington treated me on an 11-87 that broke the bolt link in the first box of shells. They would not send me a replacement link unless I bought it, and would not refund the cost if I sent them the broken one. The only "free warranty fix" was to send the entire gun to a Remington authorized gunsmith, none of which are located in my state. This right in the first week of hunting season. Due to this and other issues, I no longer purchase Remington centerfire autos of any description.

[Virginian]

I have known them to not want to ship to anyone but a gunsmith, whether they were a warranty authorized one or not. I used to sell guns, and I am a little bit of a gun mechanic - no claims of "gunsmith" - and they have sent me parts lots of times, but that has not been lately. With lawyers and liability like it is I am surprised they still put anything in cereal boxes.