NAA Guardian 380 back from repairs.....


PDA






xXxplosive
June 18, 2009, 09:01 AM
Well, I bought this pistol NIB took it out put 160 rounds through it of Win. 90gr.FMJ....Pistol was jamming on the 3rd and 4th round and the mag would drop out of the mag well into my hand.

I sent it back for repairs and it cost me an additional $40.00 to ship a new gun. NAA replaced the mag release button, mag release spring, polished the feed ramp, etc. and sent it back.

Yesterday I took it to the range and put 50 rounds of Win 90gr. FMJ through it again and was I dissapointed. At single shot mode it functioned OK, with FTF once but when I fired thr pistol in Rapid Fire Mode, the gun jambed again on the 3rd, 4th round and the mag. once again dropped out of the mag well into my hand. This happened 3 or 4 times to both me and my son. We took extra care as to not touch the mag release button while firing the gun.

What next.............? I e-mailed the company NAA again yesterday.

The gun was purchased with Crimson Trace Grips from the manufacture and I was wondering if the grips could have anything to do with this magazine problem. Any ideas or help would be much appreciated, Thanks.

If you enjoyed reading about "NAA Guardian 380 back from repairs....." here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
Taurus 617 CCW
June 18, 2009, 09:12 AM
The grips shouldn't have any effect on the gun's internal performance. It sounds to me like a hardware problem. Do a detailed writeup on all the exact conditions that produced the malfunction. Ammo, magazine, how fast you were shooting, weather conditions, hand size, the way you were holding the gun, etc.

It could be a defective magazine, defective mag button, poor machining of the pistol frame, or you could be inadvertently pressing the magazine button during rapid fire. This can happen on such small guns without you even knowing that you are doing it. If that's not the case then I guess we are going to find out just how good NAA's customer service department is. Good luck.

memphisjim
June 18, 2009, 09:17 AM
it sounds to me like you should have gotten a seecamp

xXxplosive
June 18, 2009, 09:29 AM
Ammo- Winchester 90gr. FMJ...1st time 160 rounds, after repair 50 rounds
total 210 rounds through the pistol.
Grips- Crimson Trace Laser Grips with pistol from the manufacturer
Magazine- 2 factory mags as supplied with gun
Shooting-6 shot magazines, FTF 3rd and 4th rounds during Rapid Fire Mode
2.0 seconds
Weather Cond. Overcast 70 degrees
Hand Size- Large
Hold- Two hand hold. Took absolute care not to touch Mag. release button
Happens to both myself and my son.

P.S.
As I explained to the manufacturer, I purchased this pistol as a CCW and not a Range/Target gun...IMO in it's present state it is not reliable in Rapid Fire Mode as It was repaired once already with new parts installed.

xXxplosive
June 19, 2009, 11:23 AM
Forget it......the manufacturer is well aware of this condition of the mag. falling out of the mag well while firing. Spoke with the gunsmith there and they are redesigning the Mag. release button.....obviously they are having a problem with this.....can't say I'm happy with this situation especially with a new pistol.....we'll see how they handle it now......

rcmodel
June 19, 2009, 11:36 AM
I'd be expecting to be reimbursed for the shipping charges too.

Just before buying a Kel-Tec P3AT.

rc

41022collector
June 20, 2009, 04:53 AM
This sounds like an odd deal from NAA, even the $20 each way S&H on a NIB piece. I have always had good dealings with them and their products. I have a .32 and a .380 Guardian and zero problems chucking almost any kind of ammo through it. For carry with the .380 though I use Glaser Safety rounds or vintage Silver-tip or Black Talon *police use only restricted. I have even ran Nyclads though it, no problems.

I have not had the mag problems at all...................YET..... knocks on wood.

I have about 500 rounds through my .380 and about 350 rounds through the .32. I can honestly say not one stove pipe, jam, FTF or malfunction so far. The pull was a lil stiff at first, but has smoothed out and it is nice and crisp like glass cracking.

I do not have the laser grips though, so to these I cannot speak of, I am not totally sold on gadgets on small pieces yet.

It will be interesting to see how their customer services handles all of this to include any S&H fee's you are out, that can really add up. Colt charges $35.

LOL a Seecamp, who can afford the mortgage for those these days, you would need a credit score of 811 just to qualify to get into the discusions about them, although I do really like the Seecamps, sweet lil pieces.


Regards,
Mike

xXxplosive
June 24, 2009, 11:06 AM
Still waiting for modified Mag Release hardware and flat magazine bottom plates as promised from the CEO to try and make this pistol work correctly............we'll see. :banghead:

xXxplosive
June 25, 2009, 02:08 PM
Received new modified Magazine release hardware from NAA.....we're going to try it out and see if it makes this pistol operate reliably.....we'll be back soon. :rolleyes:

xXxplosive
June 27, 2009, 06:01 PM
Installed new modified release hardware as per NAA, Wayne's instructions....no problem. Went to the range today put 50 rounds of Win 90gr. FMJ through the pistol.....Pistol FTF as before at 3rd and 4th round with the Magazines with Finger Extensions. Man this is unbelievable for a NIB pistol. Something is just not right here in design and problem is on-going, obviously not good.

I'm running out of patients for the $'s and ammo I have invested
in this pistol. :banghead:

xXxplosive
July 2, 2009, 11:01 AM
Sent my gun back for possible replacement at manufacture's request.....we'll see how this pans out:confused:

41022collector
July 4, 2009, 11:09 AM
Seriously, truly sad for me to see this on a NAA piece. One of the few true USA made pieces out there. Let me know how this out. Did they offer any refund on the ammo?

Regards,
Mike

xXxplosive
July 6, 2009, 09:39 AM
41022,
No refund on ammo....and I have spent alot on this pistol. I was asked to send it back for a replacement, which I have done. Can't relace the 300 rounds of .380 I put through it......can't find that much .380 ammo in the stores. Also, would hope they test fire both single and rapid fire mode on which ever pistol they deacide to go with.

I would like to put this to bed already and have the pistol work correctly and reliably, so I can carry it without doubt of it not functioning properly. :banghead:

xXxplosive
July 10, 2009, 09:19 AM
Another issue......if they replace my pistol with a new Serial Number, I will have to re-apply to the NJ State Police for a new NJ Pistol Purchase Permit....which could take forever.
This entire situation with this pistol purchased NIB is truly unreal.....:banghead:

xXxplosive
July 13, 2009, 03:48 PM
I understand NAA is making me a new gun......I hope they test it before it's shipped.

stevemis
July 16, 2009, 09:04 PM
I believe a manufacturer can destroy a pistol and re-make the same model with the same serial number. You might want to ask NAA if that is indeed the case. Sorry you had to put up with all of this, and the serial # of your gun tied to your state licensing is ... well... silly.

Roccobro
July 17, 2009, 01:32 AM
I've had 2 guns replaced from the factory (S&W) and they restamped the new frame with old serials.

Good luck in figuring this out.

BTW, are you sending the mag in with the gun? Sounds like the FTF *could* be a mag problem. But the ejecting mag... dunno..

Justin

xXxplosive
July 22, 2009, 09:09 AM
Sent everything back to the manufacturer including mags......I have a lot of money into this pistol already with all the test firing and cost of 380 ammo.
Still waiting for a pistol that works reliably.....:banghead:

TRguy
July 22, 2009, 09:21 AM
Another issue......if they replace my pistol with a new Serial Number, I will have to re-apply to the NJ State Police for a new NJ Pistol Purchase Permit....which could take forever.
This entire situation with this pistol purchased NIB is truly unreal.....

Maybe moving out of the Communist State of Comrade Corzine would be in order. Take your tax (Confiscation) Dollars elsewhere.

xXxplosive
July 22, 2009, 11:36 AM
Got a job for me.....................I'm there.

xXxplosive
July 24, 2009, 01:36 PM
Well, it's going on 3 months and no pistol yet that is in reliable working order. Sent the gun back middle of this month again and nothing.
Wrote another letter to the President of the firm who in the past has continually put me off to his representatives. I requested him now after 3 months of this go around and the gun being sent back a couple of times to either deliver a gun in reliable working order or refund my monies. I have about twice what the gun is worth due to shipping costs and expended ammo at todays prices to keep test firing it after each time it was returned from NAA to me. I guess my patients are wearing thin.....if they cant't correct the problem then IMO a refund is due.........:banghead:

Remember, I bought this gun, NIB.......New In The Box.

xXxplosive
August 19, 2009, 10:43 AM
Here's the FINALE....................

Recieved a new pistol from NAA........this month. Finally took it out to the range to try and here's what I got. I noticed right off the bat that the magazine when placed into the Mag well took a little bit of force to push it in and get it to lock unlike my other pistol. Seems they modified the magazine release hardware and made the lock tighter.

Ammo: Winchester 90gr. FMJ
*Fired a total of 66 rounds through the pistol.
*Filled the "Finger Extension Magazine" with six rounds each time.
*First fired single shot mode with about 3 sec. in between shots with No FTF and the magazine remaind locked in the Mag. well. Good So Far.
*Fired six shots rapid fire mode and the magazine remained locked in the magwell.....Good So Far. On the next attempt at rapid fire, six shots at around 2.0 seconds, on the 5th round fired the magazine poped out of the magwell, but not out of the gun. This happened two more times, once again while I shot and once when my son shot and no we're not hitting the Mag release button.

So there you have it.....the "Finger Extension Magazine" in this gun in my opinion remains unreliable at best. There are design flaws with this that obviously cannot be corrected to keep the magazine in the pistol 100% of the time. I'm not going to send this replacement pistol back, just use the flat based magazines without the finger extension which appear to stay in the gun better. Unfortunately for me I've spent about double what the gun is worth trying to get the original one to function correctly. Now, seemingly this replacement isn't much better.

Any questions PM me..................

xXxplosive
August 29, 2009, 09:47 AM
Finally dismantled this pistol...........guess what, it appears to be my original and not a new one as they promised........so what.......still doesn't work right.
If your considering purchasing one......don't bother.....why look for trouble.:barf:

Roccobro
August 30, 2009, 03:19 AM
So sorry brother.... :(

Justin

PRM
August 30, 2009, 04:00 AM
That's a tough story - hate to hear that about the customer service. I bought my .32 Guardian, used, close to 5 years ago, and so far it has been 100% reliable. No need to send it back. You can get a lemon with any brand, the customer service is something else. Get that kind of reputation and it will stay around a long time.

rightside
August 30, 2009, 09:06 AM
Wow, sorry to here about your problem. The reason I read through this thread was because I was considering one......not to sure now.

xXxplosive
August 30, 2009, 10:57 PM
Do yourself a favor............get something that's reliable, this pistol is not.

If you enjoyed reading about "NAA Guardian 380 back from repairs....." here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!