Marlin Customer Service Experience


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ultralightbackpacker
August 28, 2009, 03:03 PM
I have a 10 year old Marlin 1894 ported 44 Magnum lever. Hadn't shot it in quite some time, maybe 5 years. I took it out of the safe and was going to make sure it was cleaned last time I put it away, as I was going to fire some rounds off the next day and maybe lube it up.

Dang, left hand side receiver has the large machine screw missing. I call up Marlin speak to a lady, tell her my issue. She takes my name and address, and says its on the way. I ask her how much as I am willing to pay for shipping and the part. No cost, she says. The screw arrives 3 days later.

Can't say enough about that being superior customer service! Thanks Marlin! I wish I knew the ladies name!

Take care,

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Asherdan
August 28, 2009, 03:10 PM
Nice but common story about the Marlin customer service. I called 'em up for a new front plate screw and got the same response. Good people, good company.

Hokkmike
August 28, 2009, 03:33 PM
Some kind of little joke - Like, I got screwed by Marlin and love it! would be approriate here.

Thanks for the good word!

AirForceShooter
August 28, 2009, 03:40 PM
I had to send them my 39A.
I paid for shipping to them.
It had an feeding problem.
For $69.00 they just about rebuilt the gun and sent it back with their NRA grading of the gun.

Can't ask for more.


AFS

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