I'm done with Cabelas


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Lovesbeer99
September 17, 2009, 12:16 AM
Cabelas has been great in the past but I had it after tonight. They have had their primers listed as backorder, but will ship for 0-2 weeks. So I placed an order and added some powder to level the hazmat and shipping charge. I got half the order (the powder) and was emailed that the primers would be mailed in 2 weeks. Then 2 weeks later I got an email that the primers would mail in 4 weeks. 4 weeks later I got an email that the primers were not recieved by the supplier and I would get them in another 4 weeks. All this time they were still advertising that the primers were only 1-2 weeks out for new orders.

Ok, I understand back orders and I understand everyone has had an issue with supply or primers, but today Cabela's sent me an email that since my back order was over 90 days, they would auto cancel my order unless they heard from me. Honestly, I don't think that's resonable. The 0-2 week back order advertisement was just to get orders. They had this advertised for over 3 months. With 3 months of back order, even if you recieved a supply you would have to fill your backorders first so how can you advertise that the items are only 1 week out. Also, how can you charge a haz mat and shipping fee than auto cancel my remaining items? There is more to it then this, but this is the bottom line.

I'm disappointed cause I liked Cabelas, but I don't need this. This is just not how you should treat customers who have been around for over 20 years.


It's a bad day when you just can't trust Cabelas anymore.

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mp510
September 17, 2009, 12:33 AM
hey have had their primers listed as backorder, but will ship for 0-2 weeks. So I placed an order and added some powder to level the hazmat and shipping charge.
IIRC, Powders and Primers technically aren't supposed to ship in the same package. Resultantly, most places will end up charging seperate HAZMAT fees for each.

Ok, I understand back orders and I understand everyone has had an issue with supply or primers, but today Cabela's sent me an email that since my back order was over 90 days, they would auto cancel my order unless they heard from me.
They are attempting to comply with FTC requirements, which (again IIRC) require a mail order vendor to notify customers if a backorder is going to be more than 30 days out (or 30+ days beyond a delay that the buyer was already aware of), particularly if they already have given an expected ship date and need to revise it. The same FTC regulations require the vendor to seek the buyers consent for the unanticipated (additional) delay. If the vendor does not recieve that consent, they are supposed to cancel the order. Similarly, if the vendor is given consent and they determine that they will not be able to fill the order or that they will not be able to ship when promised (both presuming that additional consent has not been received from the buyer for further delay), the vendor is again in a position to cancel the order. (This is way over simplified, and from memory...take it at that)

Quilbilly
September 17, 2009, 12:50 AM
Cabelas has been going down hill for awhile now. Its sad really. The only place I like to shop anymore is at Sport Co.

Erik M
September 17, 2009, 01:08 AM
I visited the 'gun library' one time, thats thats all I'll ever need to see it. Ill stick to the local shops.

larry_minn
September 17, 2009, 01:32 AM
Would you rather they charge your account? They gave you the option to back out if you wanted. They did not (IF I understand post) cancel it but gave YOU the option.

Boba Fett
September 17, 2009, 01:33 AM
My experiences with Cabela's has always been good.


From my own experiences, mp510 is correct about Cabela's handling of the backorder. *EDIT*

Here's the thing about backorders in the current climate:
Suppliers will tell a company like Cabela's they will have something to them on a certain date, but something happens (a machine breaks, the governments needs them more, a shipment is damaged, a shipment is lost, etc. etc.) and they are not able to supply it. Sometimes the suppliers simply lie about their delivery date. Trust me, I work in project management/expediting and I have seen it many many times. Sometimes the suppliers simply underestimate. But they assure Cabela's that it will be there in another 2 weeks.

So you end up with an email saying it has been pushed back 2 weeks while their website ad still says that delivery it 2 weeks...which is what they were told by their supplier. And this can happen more than once.

Given the current situation with firearms and supplies, if this lone incident is enough to push you over the edge, well...not much anyone can do for you. I didn't see anything saying you tried to call them up and work it out. Simply that they crossed you and you'll never shop there again.

Now, don't get me wrong. I completely understand the frustration you're going through. I have had an order with F&M Reloading since about January of this year. I still haven't received it. I'm a tad upset about some of the reasons it has been delayed (e.g. my credit card number changed during the backorder period and when they had the parts for my order and attempted to run the card and it was declined; they never called me...tried to email me, but they typed my email in wrong...so they sent my order to someone else).

But they have provided pretty good customer service. Rather than wait for my reloading kit to arrive, they are pulling the individual parts from their inventory to make the same kit for me.

So on the whole, I can forgive them for some of the mishaps as long as they will work with me.


Now, they are a smaller store than Cabela's. Cabela's has to content with way more customers and inventory than F&M. But at least they have kept in touch with you and let you know the situation so you haven't just been hanging out with no word on what is going on.

Given the current firearms climate, if it says backordered, I wouldn't order it from anywhere unless you are willing to wait longer than they tell you. Not because they are trying to be bad or misleading about it, but because there are often things beyond their control.

Even your local shops will run into this trouble. Only difference is you can have them tell you face to face that it has been delayed another two weeks rather than receive an email saying the same thing.

LoneStarWings
September 17, 2009, 02:04 AM
I've had large rifle primers backordered from cabelas for at least 4 months now. I've really stopped counting. Maybe they'll get here someday.

Kindrox
September 17, 2009, 02:12 AM
Boba is most likely correct, BS is rolling down hill. We get it from our suppliers too, most likely because they are getting it from someone they rely on. Annoying but it happens.

evan price
September 17, 2009, 02:18 AM
I'm sure Cabela's will miss your business. The fact that the powder/primer and reloading world is still in turmoil following the election of the Socialist-In-Chief has nothing to do with their problems- they are doing it to screw you over. Good riddance to Cabelas! Now we need to do the same thing to Powder Valley, Grafs, Wideners, Midway, and everybody else who is not shipping backordered stuff fast enough.

bigeye
September 17, 2009, 02:21 AM
I stopped at Cabela's in Mitchell SD and purchased some reloading supplies. (great way to use up points from their card) Anyhow, I also asked about primers. The retail guys literally laughed. They advised that they do not expect to see a primer in their retail stores for at least a year and probably more. The MAIL order does back order, and they were very open about how long it takes to get the back orders done. Their is no limit to how many you can order. Twenty thousand will sit on back order until that many come in and they fill your order. THEN the next one in line is filled. It might only be a box of 100. They can not fill it until the guy ahead gets his order. They also said that the twenty thousand is NOT over stating the orders they get. Only a few are getting them all it seems, and there is not much you can do about it. Leader Hardware in Mitchell SD is also a gun store. I went there before heading home. He had fifty thousand of the one I wanted. He limits EVERY customer to ONE thousand. That way his customers all get what they NEED, not enough to start a war. An interesting note is that his back wall is literally SOLID with every brand of 'black' gun and in every caliber you can imagine. Seriously. He must have 80 on his wall. When I asked him about it, he said he has another 50 locked away and fills his wall every time he sells a gun. He also had me note the quarter million rounds of .223 he has sitting in a huge pile inside his front door. That place is absolutely a diamond in the rough. If he does not have it, he gets it and calls you. (And he does follow through) Something I never expected in a hardware store. Also, his prices are still exactly where everyone else is, except for the fact they have NO weapons and no idea when or if they ever will. Check it out. One of those places not many know about, and a midwest private owner out to be fair and honest. Lots of people are not exactly described that way. Good luck.

Oyeboten
September 17, 2009, 02:55 AM
I'd say...be patient with 'Cabelas'...


They're caught in the middle, and, they've always been a first class outfit with good ethics, great Customer Service, and no BS.


They are loosing lots of money by shipping parts of Orders soon as supplies come in, which often means, the one Haz-Mat the Customer paid, only covers one parcel...and in my case, I'd Ordered several kinds of Primers, and Powders, and Percussion Caps all staggering in over months, and, every parcel having had a seperate Haz-Mat fee paid by them.


Many people ARE being 'Pigs' about Ordering HUGE numbers of Primers, which also screws things up for everyone, including themselves, for a time-line occuring in their creating market shortages they then bitch about.


As others have mentioned, Cabelas' Suppliers promise them delivery dates which do not come true.


So, I'd say...they deserve our Business, our understanding, and, our continued patience...and, hopefully, less greedy HUGE Primer Orders memssing it up for everyone.

doc2rn
September 17, 2009, 03:36 AM
I walked into the one in KC and he was selling primers with a 3 pad limit to ensure everyone can get some. Fair is fair, I like the guys who limit to a thousand! I think anyone who orders more needs to go to the back of the line and wait until there is a surplus to fill the order. If everyone just bought what they need we wouldnt be in such a pickle.

SuperNaut
September 17, 2009, 05:51 AM
The Cabelas in Utah had large rifle and pistol primers in stock last week for cheaper than Wideners.

jakemccoy
September 17, 2009, 06:06 AM
I've always had a good experience with Cabela's. One complaint, I bought some Wolf .308 ammo once. It was delayed by a few months. I found out that somebody entered something wrong on a form somewhere, and it was not really back ordered. Mistakes happen.

Lovesbeer99
September 17, 2009, 07:36 AM
I appreciate the replies, but to be clear this is not about how long I'm willing to wait for back orders. Go back and read it again. I understand the current climent and I know everyone is having issues with supply of primers. All the sites have them listed as back order, I get it. My back order is actually already over 90 days and I was still willing to wait. If there is a 30 day rule, why wait 90 days to cancel my order? So the letter I got states that the item is back ordered and order is canceled as there is no stock.

FYI - as of today Cabelas is still advertising that primers are only on back order for 2-3 weeks. So they are over 3 months behind on orders they still have to fill, but are claiming that they will get enough in 2 weeks to fill all the back orders, and still get your new order out.

My gripe is with customer service. I've never had a problem with Cabelas before and like I said, I've been doing business with them for 20 years (or so).

I actually shortened my entire experience with how they treated me, and yes I did call them, and write them to work it out and I'm still not happy. I understand that not everyone will agree with me but that's my position. They could have handeled this better especially after I called them, and wrote them and called them again.


I'll stick with other places like Midway, Wideners, TNT etc.

Sav .250
September 17, 2009, 08:19 AM
Your the consumer. Your call. I`m thinking even the best of them fail
every now and again.

jn1965
September 17, 2009, 09:07 AM
I have a funny Cabelas story. I ordered some 7.62x25 ammo in the Hamburg, Pa store as they were out of stock. Two weeks went by and since I was driving past the store on my way from DC to NY I stopped in. The lady at the Customer Service counter looked in the 'puter and did not see my order. She then went in the back room and could not find my order. I said that was Ok and left the store. I was on the ENTRANCE RAMP of I-78 just outside the store when my phone rang. It was another girl at Cabelas telling me my order was in! I did a one exit loop and ran back to the store. To make along story short, The other girl was unpacking a shipping box and had logged my order into the store inventory.They kept apologizing, which I said was not necessary and to make things 'right' for my inconvenience,they took $10 off my cost!

Maybe my experience is not typical, but I just ordered more ammo from them.
I will let you know when I pick it up.

mcdonl
September 17, 2009, 09:18 AM
I loved Cabela's until a week or so ago.

I had one of those Marlin XL7's I believe it was on layaway... only $25 more to pay on it, plus I had $250 in my pocket.

I showed up at lunch, the only customer at the counter. I stood there 2 or 3 minutes, and one of the staff called over to me from the pistol display and asked if I was being helped... I said I need to pick up a gun, and purchase a second that was being held for me. I called the day before and had them put a Hi-Point 995 on hold as it was $175 and I wanted a 9mm carbine. Upon hearing what I wanted he said... "oh" and stayed where he was and continued looking down at the pistols. It appears as though if you are not a woman, you cannot actually do anything there that requires paperwork and the woman was on lunch break. So waited more...

About 2 or 3 minutes later two employees came over to the register I was standing at and were looking something up on the computer and talking about when they will get their lunch break. They were there for 2 or 3 minutes, never acknowledged I was there... 3 feet from them, clearly waiting. They then walked away. When one of them... the younger one came back and was heading out back I said, in a slightly aggravated voice... "Can I get some help please...." he said.... "Geeze, don't take my head off... thats what people do on that side of the counter... they wait...."

Well, I left the store with my money back from the gun I had on lay-a-way, purchased a 1965 Model 95 in 30/30 from a private sale and pretty much got screwed as I cannot find the 995 anywhere else.

I did go to the front desk and they were very upset about what happened and the manager gave me her card and said when I want to come back, call her and she will give me $50 off my first purchase but I cannot bring myself to go back there.

Just One Shot
September 17, 2009, 09:40 AM
I stopped at Cabellas in Dundee Mi. for the first time last Monday on my way back from a funeral. I don't know what all the hype is as all the prices I saw were over inflated.

Ex: They had PMC .223 on the shelf listed as $10.99 a 20rd. box. This is the same ammo I can get at my local sporting goods store for $7.99 per box. :eek:

One would think that with their buying power they could offer the customer a decent deal on ammo that is readily available around the country. :banghead:

Their firearms were also marked up 15-30% higher than what I consider fair market value.

I know it's a free market but this seems to be price gouging in my eyes. :scrutiny:

atomd
September 17, 2009, 09:52 AM
I've had nothing but good experiences with their customer service. I don't buy much in the way of firearms from them but their ammo prices on some types of ammo are fair. I've been finding things in stock there sometimes when others are sold out. Every now and then I also get some good deals on archery accessories and clothing too.

As far as the primers go, I have been talking to a local shop and they have been given the same type of runaround on availability...and they're a store! He said he has 100,000 on order and has only seen a few thousand in the last few months.

GBExpat
September 17, 2009, 09:54 AM
Lovesbeer99,

Your experience sounds like the same kind of episode(s) that finally pushed me to stop shopping at Sportsmans Guide a few years ago.

Kingcreek
September 17, 2009, 10:23 AM
Cabela's is big, really big. When businesses get that big there is bound to be some dead weight in there somewhere.
Customer service has always been a priority with corporate Cabela's. My experiences have been excellent when resolving those rare problems.

JimmyN
September 17, 2009, 10:26 AM
It wouldn't happen to be Winchester primers you're waiting on would it?
They seem to have had a lot of problem getting those in, or the demand is higher for Winchester so the shipments they receive don't go as far.

I had an order for Winchester SPP that continued for two months on backorder, so I ordered 3,000 Magtech and had them in two weeks. Two weeks after that I ordered 5,000 Remington primers and had them in 2.5 weeks, and was still waiting on the Winchester. I finally canceled my Winchester primer backorder after all those months, but I didn't need them at that point anyway since I had enough to last me for a while.

oneounceload
September 17, 2009, 10:56 AM
IIRC, Powders and Primers technically aren't supposed to ship in the same package. Resultantly, most places will end up charging seperate HAZMAT fees for each.


You can have (2) 8# jugs of powder and 25,000 primers ship in one box for one hazmat fee - makes the cost per round go way down that way

ljnowell
September 17, 2009, 11:11 AM
IIRC, Powders and Primers technically aren't supposed to ship in the same package. Resultantly, most places will end up charging seperate HAZMAT fees for each.


Thats not true at all. They can most certainly be combined. Most companies either charge a second fee and put them in the same box or they drop ship one or the other and dont tell you.

ghoster
September 17, 2009, 11:15 AM
i ordered several reloading die sets.---3-4 week delivery.:D

4 week later - e- mail another 4 week.:mad:

4 week later - e- mail another 4 week:eek:

4 week later, yep again, and again:banghead:

6 month later i cancelled my order.

3 week later dies showed up.:eek:

cant wait till they call to get paid:evil:

gonna be 27 week backorder and my transfer fee will match their shipping to the cent.:neener:

huntsman
September 17, 2009, 11:17 AM
The problem isn’t with Cabela’s or any other store for that matter, It with the mentality of gun owners.

When pursuing an in demand commodity (which ammo and reloading supplies have become) the old rules of business go out the window. Like previously stated Cabela’s is at the mercy of the manufacturers and that puts buyers at the mercy of both the store and the manufacturers, you have to change your buying mentality.

The best thing to do is only buy the stuff physically on hand locally or get together with a few friends and make a trip to a big box store to fill your needs.

Mostly get used to the notion that the way things worked in the past may not be how things will work from here on out.

mcdonl
September 17, 2009, 11:25 AM
The problem isn’t with Cabela’s or any other store for that matter, It with the mentality of gun owners.

I disagree... in my case, all someone had to say was... "Excuse me sir, we are busy and will be with you as soon as we can...." I would have waited there as long as it took. That is basic CS skills.

SSN Vet
September 17, 2009, 11:31 AM
well,

you could always go and buy them somewhere else.

good luck

The best thing to do is only buy the stuff physically on hand locally

I frequently called KTP and Cabalas for small rifle primers at 5 min. past opening time over a period of weeks....

One morning I was on the road and called the guy at Cabalas from my cell, and he says he just got in 6 boxes....

Even though he said he's hold three of them for me, I blasted 40 miles up the highway at 80 mph to make my purchase.

Successful hunting and gathering involves some skill, but mostly depends on an individuals willingness to work for results.

ArmedBear
September 17, 2009, 11:37 AM
You can have (2) 8# jugs of powder and 25,000 primers ship in one box for one hazmat fee - makes the cost per round go way down that way

You can tell the shotshell reloaders.:) I've got to get a 28 so I have an excuse to reload again. I just can't bring myself to do it with 12 Gauge, especially for skeet.:)

Seriously, though, you can certainly do that normally. But trying to do that, right now, with rifle reloading components, is going to be hit-or-miss. When everyone is trying hard just to FIND components, it's asking a bit much when you get angry that your perfect plan doesn't come together just right...

dfunde01
September 17, 2009, 11:42 AM
I am amazed at the responses to the original post. The main complaint stated is that at 2-3 week back order time is being advertised for a product that is at best a 120 days out. That is false advertising. the size of the vendor is no excuse. It is wrong as well as stupid to solicit orders for product under terms that you know you can not meet.

bearmgc
September 17, 2009, 11:46 AM
Cabalas is not a first class outfit with good ethics. I stopped buying from them 5-6 yrs ago. I know people who stopped working for them about 5-6yrs ago, when their management practices started to get dark, and their merchandise was getting iffy, like changing the Kmart labels on clothing to their label. Guys, get a clue.

ArmedBear
September 17, 2009, 11:50 AM
Whatever they did 5-6 years ago, I've been happy with what I've bought from them lately.

I'm selective about what I buy, from any vendor.

6.5x55swedish
September 17, 2009, 11:52 AM
Mcdonl

Ever try special ordering a firearm from any small shop in New England? You may want to go back for that and consider 50.00 adequate to forget the grudge. My brother was looking for a new Beretta 12 gauge last year and nobody in Vermont, New Hampshire or Maine could order it because of the manufacturer's minimum order. We called Cabela's Scarborough and they had it the next weekend.

Think of it this way... If they hired brilliant cashiers that cost would be passed to you, not only does cabela's have the gun you want, but it is over 25% off of retail.

For anybody else who is mad at them consider what your options would look like without them. We have had them for decades as a mail order company and I always ordered from them because even with shipping it was often cheaper than a local shop....now they have stores you can walk right into and get what you want without waiting. Sure it looks like they are not any cheaper than the local shops now, but that is only because the local shops had to lower prices to stay in business.

bearmgc
September 17, 2009, 11:58 AM
Armed bear, you can get the same stuff at Kmart and Walmart much cheaper. Or if you want a fancy label, check the Browning factory stores, where their stuff is 50-75% off label. Or Sportsmans Wharehouse in January, when alot of stuff goes often for more than 60% off. Most of us were dang near raised on Cabalas, and saw the change as clear as day. But how you spend your hard earned dollar is your business.

Warhawk83
September 17, 2009, 12:44 PM
I ordered a couple boxes of .380 a week ago with 1-2 weeks backorder, I'm starting to wonder if that was a bad idea.

ezenbrowntown
September 17, 2009, 12:47 PM
I think they list everything as 1-2 weeks. I put in an order for some WWB, which I understand is in high demand. I placed an order in March, and I still don't have it here in September. There idea of 1-2 weeks is different than mine. :scrutiny:

mcdonl
September 17, 2009, 12:50 PM
You may want to go back for that and consider 50.00 adequate to forget the grudge.

Considering if very seriously.

ArmedBear
September 17, 2009, 12:51 PM
Armed bear, you can get the same stuff at Kmart and Walmart much cheaper.


Not what I buy from them (and I buy almost exclusively what's on sale). Sportsman's prices have never impressed me, either. Maybe after Christmas. They didn't carry anything I wanted, last year.

Why would I buy stuff that Kmart and Walmart have for cheaper, from Cabela's?

If you really think you want a travel fly rod from Wal-Mart, have at it.:rolleyes: And all that hunting dog training equipment that K-mart has...

Not too thrilled with Wal-Mart's junk boots, either, but maybe I'm strange in not liking blisters or sore knees.

Seriously, I'm not sure what you're buying, but I don't see much overlap between Wal-Mart and Cabela's, at least in anything I buy from the two stores.

I'm not saying that I don't buy from Lion Country, Sierra Trading Post, even REI (they have great tech underwear). I just don't understand what, exactly, you were buying at Cabela's that you now buy from Wal-Mart.

Dr.Rob
September 17, 2009, 12:59 PM
I really enjoy Cabela's (I have to drive from Denver to Sydney Nebraska to go to one, until ours opens in Westminster SOMETIME) but I have never purchased ammo, reloading supplies etc from them because honestly, their prices have never been as low on that stuff as Wiedner's or Midway.

Never had an issue with customer service in store or shipping and I have bought a lot of stuff from them over the years.

Sorry you're getting the run-around but the volatility of the ammo/components market is certainly contributing to this problem.

bearmgc
September 17, 2009, 01:36 PM
I bought Rocky Boots from Walmart that lasted 8yrs and fit great. I bought a pair of Danner Hunting boots from a local shoe store for $50.00, perfect shape and still wearing them. I bought a pair of Vasque gortex boots from Sportsman's Guide for $45.00, 5yrs ago, perfect fit, still wearing them. bought a pair of Montrail hikers from a individual on a Forum for $50.00 new last winter, perfect fit. Bought Columbia wool blend hunting jacket and pants, $80.00 total online. Bought a Loomis 5-6wt Flyrod and reel with backing and new FWTF line for $120 total, like new from online individual seller. Rather than buy bulk handgun ammo from Cabalas, I order straight from Hunting shack Munitions by case, and get a better deal. Point being, Cabalas is not the all things to all sportmans one shop place anymore. Outrageous prices, general iffiness of quality to many of their own label offerings.

mljdeckard
September 17, 2009, 02:40 PM
I backordered a case of Wolf from them several months ago, for something like $139. I figured I better get in line, and I would do the in-store pickup to get around shipping. After extending it a couple of times, they cancelled it. The next day, they re-listed the same item but with a higher price. $179. The same day, Midway email notified me that they had it in stock, it was about $150 delivered, IRRC. NOW, Cabela's has it listed for $119, special blowout price.

They can do whatever they want to, and I am very much a capitalist, but Midway has been kicking their butt lately. Now I go to Midway first for pretty much everything.

TX1911fan
September 17, 2009, 05:49 PM
Cabela's was great for me and primers. Yes they were backordered for a long time, but when then finally showed up, in two different shipments, Cabela's did not charge me two hazmat fees. Only one. It's not Cabela's fault that manufacturers can't get primers out the door. Because Cabela's does not charge for goods until they ship, Cabela's wants to ship them as soon as possible too.

I don't even have a Kmart anywhere near me. Can't get much ammo or primers from Kmart, or Walmart for that matter, these days.

jard
September 17, 2009, 08:22 PM
The Cabela's here in Boise is great.

Lovesbeer99
September 17, 2009, 09:20 PM
Again thanks for all the responses, but only a few of the readers realized this was not about the actual back order or wait time.

I got an email from Cabela's that the product was considered unavailable and my order would be canceled. I went to their website and they are still advertising (to this minute) that the CCI primers are only 2-3 weeks on back order. My order was about 3 months old. So that means Cabelas will get a shipment in the next few weeks that will cover all of their back orders and still get any new shipment out at the same time? Really?

When I called to complain, then wrote an email, and called again, I was not treated well. They kept responding that they had no control over the shipment and that they are still waiting. They also kept addressing the wait time, but no one would simply just listen to me.

Also, this is costing me money. I placed my orders for powder and primer and cleaning supplies to minimize the shipping and hazmat costs. Now my order is canceled but I still had to pay shipping and haz mat cuase I got a partial shipment. All I got was the powder. I would not have ordered just the powder under any other case. It was to be a combined shipment. If they had refunded the shipping or haz mat or something I'd have been a little happier, but it just not right.

msb45
September 17, 2009, 10:00 PM
They are attempting to comply with FTC requirements, which (again IIRC) require a mail order vendor to notify customers if a backorder is going to be more than 30 days out (or 30+ days beyond a delay that the buyer was already aware of), particularly if they already have given an expected ship date and need to revise it. The same FTC regulations require the vendor to seek the buyers consent for the unanticipated (additional) delay. If the vendor does not recieve that consent, they are supposed to cancel the order. Similarly, if the vendor is given consent and they determine that they will not be able to fill the order or that they will not be able to ship when promised (both presuming that additional consent has not been received from the buyer for further delay), the vendor is again in a position to cancel the order. (This is way over simplified, and from memory...take it at that)

I have 25 years in the direct to consumer market and can confirm this is true. Failing to do this would result in a serious fine and an audit from hell. Every exec will have to sign a consent decree and about a dozen lawyers will get a serious payday.

Of course this doesn't mean the communication can't be better than the OP stated. Sounds like two systems for retail and online. That's why stores often have bad web service and mixed messages.

jmr40
September 17, 2009, 11:59 PM
Cabelas has no control over their suppliers. They did you right. You are mad at the wrong people.

TX1911fan
September 18, 2009, 12:48 AM
You say "now my order is canceled" but you were the one who canceled it. I got the same email after 90 days so I just called and told them I didn't want it canceled. They kept it open and I got my first shipment of primers a week later. They are required by law to inform people after a certain time that they can cancel backordered orders.

I get that you are upset that they are misleading people about the wait time for new orders, but that is not the problem of the backorder people. You were complaining to the wrong people. Technically, yes, they are incorrect, but NO ONE who is reloading these days would really believe they could have primers in one to two weeks. I think you were too sensitive, probably got nasty on the phone, and they were rude back. I have had nothing but good experiences with Cabela's and their order department.

Defense Minister
September 18, 2009, 02:00 AM
At least they didn't do this to you for 6 months and then tell you that the item had been discontinued by the manufacturer. That's what they did to me...

Lovesbeer99
September 18, 2009, 03:54 AM
jmr40 - I think your on the wrong page.

tX1911FAN - I canceled the order cause they told me they were not getting the the primers. I didn't just get mad, I made a call, wrote an email, then followed with another call. They told me the parts were now considered unavailable, not just on back order any more. I pointed out that they were still taking orders blah, blah, blah.

I finally just got frustrated and said, yes cancel my order. I would have waited tll Jan, March, April. I didn't care about how long it took, but I didn't like the attitude and I didn't like how I was treated.

jakemccoy
September 18, 2009, 05:22 AM
Armed bear, you can get the same stuff at Kmart and Walmart much cheaper.

Your Walmart and Kmart must be awesome. I can't get the "Bullet Proof" gun cases or the Howard Leight L3 ear muffs from my local Walmart/Kmart.

TroyR
September 19, 2009, 06:55 PM
I trust Cabelas the most, so Im gonna stick it out with them.

larry_minn
September 20, 2009, 12:40 AM
Cabelas is EVIL. They stock guns and ammo. (as well as reloading supplies, clothing,boats, tents, fish gear, bows, household) They have a HUGE number of mounted animals in display (many with ledgend if you don't know what it is) They have fish tanks with variety of fish and a staff that act very happy to help you not only spend $$$ but answer other questions as well. (one gent spent 15 minutes hunting down a matching jacket for my wife) THAT WAS ON CLEARANCE. IIRC it was a $50+ jacket that was clearanced for $25 and we got another $10 off as well. So we got TWO for $33(something)
Heck they give me a no annual fee credit card where the points I get I can use in store. (they will even give me free shipping on stuff or $5 shipping depending on special going on)
Heck they even are so evil to have sales on GUNS. I had a 10/22 jump out at me and follow me home one day. I have enough "points" to get another one (or something else)

I can spend a hr there and it seems like 10 minutes. (unlike Wally world where 15 minutes I am desprate to get out)

TroyR
September 20, 2009, 12:44 AM
I can spend a hr there and it seems like 10 minutes. (unlike Wally world where 15 minutes I am desprate to get out)


LMAO! ! no kidding same here.

6.5x55swedish
September 20, 2009, 09:39 AM
The wal-marts and kmart in this area don't carry guns, barely carry ammo. I think there is a national movement by walmart to get out of gun sales, it is not a big money maker for them. All the stores in this area stopped carrying guns within the last year. I had read somewhere that over the next few years they will be phasing out guns in all of their stores.

joed70
September 7, 2010, 02:14 PM
Here it is 2010 and I have had the same issue as list a few years ago. I finally cancelled the order after several notifications of "new" shipping dates. 6 months after I cancelled the order I got a phone call to tell me the primers were available and did I want them

HGUNHNTR
September 7, 2010, 02:24 PM
I know it's a free market but this seems to be price gouging in my eyes.


You contradicted yourself.

Guns and more
September 7, 2010, 02:35 PM
They are attempting to comply with FTC requirements, which (again IIRC) require a mail order vendor to notify customers if a backorder is going to be more than 30 days out
You're missing the OP's point. At the same time they were E-mailing him saying they would be backordered for 10 weeks, they were advertising a backorder time of 0-2 weeks for new orders.
They knew they could not fulfill their promise.

I had a similar experience with Sportsman's guide. It took 9 months for my ammo to arrive. Meanwhile, I received orders from Natchez and Cabelas for the exact same product. The Guide had offered a great price, and I think they hoped I'd drop out of the agreement.

I get mad at Cabelas for advertising a good price and then tagging on a $3.00 profit charge at checkout.

As they say, "you pays your money, and you takes your chances."

I always check Natchez first. So far they've treated me better than the rest.

MrOldLude
September 7, 2010, 02:45 PM
For powders and primers, I buy from Powder Valley. It's nice that they're within driving distance.

Rail Driver
September 7, 2010, 02:51 PM
A friend of mine had large pistol primers on back order from Cabela's for nearly 6 months. They eventually came a couple weeks ago. He ended up having to call their customer service line to even find out what was going on.

Most of their emailing systems are automated... a single typo and you could never hear anything about your order until it shows up on your doorstep a month or two later (happened to me before).

SSN Vet
September 7, 2010, 02:59 PM
I like to shop their store...

Don't care much for the way their web. site is laid out and seem to always find Midway to be a better option.

sleepyone
September 8, 2010, 12:18 AM
I have really liked their Cabela's Club discounts. I saved $115 on my Ruger LCR; saved $100 on my Marlin 39a and have saved $50 here and there numerous times on other guns. I've even talked the manager into honoring sales prices on guns that were no longer on sale just because I am a repeat customer.

blackops
September 8, 2010, 01:08 AM
Cabelas is the ultimate hunting source in the US and has excellent customer service. Midway is for shooting. Just because of one or two cases where a customer isn't satisfied it's not going to stop my repetitive pattern of shopping there. People have one bad experience and throw a tantrum. Look at the big picture. It's a billion dollar industry and I'm sure Cabela's could care less if your done with them or not.

If you want large rifle primers PM me. I'll sell some.....for a reasonable price!:evil:

jcwit
September 8, 2010, 01:17 AM
Been shopping at Cab
elas since they opened at Dundee Mi. Never had any bad experience with them, some pricing is a little high in my oponion, but I find that true at other stores as well. Thats why one "shops".

Anyone else notice how WalMart pricing is going up also?

For those worried about back orders and short you should try being a Purchasing Agent for an RV company in the rush season during a steel strike. You'd learn real quick what shortages are all about. Course the last time this happened big time was in the 1970's.

Mal H
September 8, 2010, 01:22 AM
Please note - the bulk of this thread is almost a year old.

usmarine0352_2005
September 8, 2010, 01:26 AM
.

We had similar problems when I worked for a Home Improvement Company.




Windows would be on back-order which is a problem from the window manufacture and the customer would blame us.



What can you do? That's how the cookie crumbles.
.

jcwit
September 8, 2010, 01:36 AM
Please note - the bulk of this thread is almost a year old.

Why don't I ever think to check that before I comment?

Rail Driver
September 8, 2010, 01:40 AM
Please note - the bulk of this thread is almost a year old.

I'm really not trying to make waves or irritate anyone (especially someone who has the access and/or ability to make my THR account disappear as if it had never existed and ban my IP from even viewing the site), but it appears to still be a relevant topic... My misunderstanding with Cabela's happened in July, and my friend got his primers the week before the 15th of last month.

I'm not saying I won't shop Cabela's again... I still love their selection and service. The prices aren't horrible compared to some companies either.
What I intended by posting my experience was to show that these things do happen and sometimes it's even our own fault (my typo on the order form was the cause of my issue... forgot to mention that in my initial response to the thread).

Of course, I also didn't notice that the thread was old, just that it had been posted to. In any case, what can we do? Cabela's is like the Wal-mart of hunting, shooting, and outdoor gear in general. I'm not ashamed to admit that I feel like a kid on christmas morning when I get my Cabela's Shooting Catalog out of the mailbox each season... :o

(On Edit: I was still typing mine when jcwit posted his, I got distracted putting my son to bed - He's a future hunter as well :D Loves it when Daddy reads the Cabela's catalog to him!)

Full Metal Jacket
September 8, 2010, 01:43 AM
why would anyone backorder from cabela's?? :confused:

there's only like a million threads on various forums with people complaining about how long it can take to get backordered stuff from cabela's. :eek:

JohnBT
September 8, 2010, 09:04 AM
"Cabela's is like the Wal-mart"

Wal-Mart? Wal-Mart? Oh please.

I've never been to a Cabela's store, but I've bought so much stuff in 20 years that at one time I was getting 3 copies of every catalog. That's the worst thing that ever happened, but they finally stopped the nonsense. Now they just send me a single copy of the hardback catalog.

esquare
September 8, 2010, 11:19 AM
You have to understand that Cabela's is a big box chain with a website - it's a big operation and while I'm sure the execs want the best CS available, not everyone is going to be well trained and courteous. I bet the web site content managers don't even communicate very well with the fulfillment group. It's like that in most large businesses.

Unless I know it's a great operation, I just don't buy anything on back order via the web any longer. Could it be better? Yes. But that's reality of these big box stores with websites.

Wishoot
September 8, 2010, 03:41 PM
Regardless of their prices which can be on the high side, Cabela's customer service has always done me right and has bent over backwards to correct a couple of minor issues I've encountered over the years.

dampoo
September 8, 2010, 10:20 PM
I shop frequently at Cabelas and buy elsewhere. If it is not on sale it seems to be overpriced.

I did find Winchester Silvertip Handgun Ammo around Christmas at 50% off. I ordered 3 boxes and was notified that it would be on backorder. They kept changing the ship date and then after several months offer me other .38 special ammo at the regular non-sale price as a substitute. I replied to their email that I wanted what I ordered or my choice of other ammo at 50% off. Their reply was that they would keep my order open waiting for their shipment. After 6 months of being stubborn I was in the store and saw one of the assistant managers and explained what Cabelas was doing to irritate me and he could see by my online orders that I spend a large amount of money each year on my Cabelas Visa.

He took me over to ammo section to see if he had the ammo stocked. We found 4 boxes at the full price on the shelf. He then gave them to me and told me to tell the checkout clerk to ring them up at 50% off on his authorization. He also said to contact him anytime I was not satisfied with my Cabelas service. I just checked online and the Silvertips are still on backorder. I have a feeling that they are not going to ship them to me.

Dampoo

Dave B
September 8, 2010, 11:36 PM
I love Cabelas. I was there today and picked up a mint older S&W 38 cheap. I go there alot and they bend over backwards to keep you happy.

Full Metal Jacket
September 9, 2010, 03:21 AM
i wish the cabela's in my state was closer. they often have better ammo prices in the store than online.

shooterIII
September 9, 2010, 01:22 PM
Just a note regarding my experience with ammo on back order.
I was in the local store (2 miles from my house) looking for 380 ACP of any type and they were all out, so I asked the guy when they expected some in. He told me to order it from the catalog but it would be on back order, but that they would ship the BO to me before they got it in store because they fill catalog orders before they fill store order.

Well because I live so close I have it shipped to the store. I went thru all the e-mail notices of not in stock yet and they would cancle order if I did not request to keep on order. It took about 7 months to get notice that it was shipped to store and available for pickup.

I went to the store and before I went to pickup I went to see if they had any in the store, they did not. I went to the store a week later and they still did not have any on the shelves.

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