Oh, come on, leave the employees alone.


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stevekl
November 15, 2009, 10:50 PM
Just a few hours ago I was in a certain large nationwide sporting goods store in a location I will not disclose. Well hell, I will disclose it if you really want to know. But anyway, I overhear a customer having a conversation with an employee. He's ranting about how bad the prices are, and how a *used* model XYZ shotgun costs more than a new model XYZ elsewhere.

And you know, he's absolutely right. The prices in this place were awful. I'm talking sticker shock that causes nausea. It's that bad.

But come on. This poor employee can't do anything about it. He's probably part time (I think I overheard him saying he is part time) and he can't do a thing about it. What do you want him to do, kick it up the ladder? Managers don't listen to low-level employees!

I'm not defending the store. The prices were criminal. And I'm not attacking the patron. I was just as angry and annoyed at the prices as he was.

But I too am a part time, low level employee, in a completely unrelated industry. So I felt bad for the employee in this situation.

We can't do anything at all to change how our company does business. We come in, we work hard, we're knowledgeable, we do our best to help customers, we're honest, and we go home. But we can't help lower prices.

All I'm saying is: part time people work hard. We want to help you, really, we do. But complaining to us about something we can't change (prices) is just stressful and it won't help at all. If you really feel like complaining, go to the manager, or call the hotline or something.

Personally, I wouldn't give this store my business because everything there is overpriced. But at the same time I also wouldn't hassle a fellow wage slave and try to give him a hard time about it.

And that's all I have to say about that.















and yeah this was a Gander Mountain if you couldn't already tell.

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jbkebert
November 15, 2009, 10:58 PM
I was in Dicks sporting goods on Friday. Some dummy was growling away to the gun counter clerk about his Savage .17 hmr. Just carrying on about how he had it boresighted when he bought it and how it doesn't hit center of target. The poor guy was trying to be nice and rebore sight the gun. Come to find out the moron didn't even buy it from Dicks. So lovely me proceeded to rip the customer on new one for being a dumba$$. The jerk rode this poor employee for something out of his controll. Not that bore sighting does much good anyway. Sucker even ripped on the clerk for ammo prices being to high. Sorry to vent sometimes I really hate people.

knights_armorer
November 15, 2009, 11:01 PM
i dont gripe about prices. i either buy things or i dont.

some people are idiotic and that is just the way it is.

Atroxus
November 15, 2009, 11:04 PM
I agree, I have worked retail, and people really should think about who they are complaining at before they start. If you really think I can do something about your issue by all means lemme have it, if not how about going to someone who can like the manager. Some people though just will not be happy without someone to bitch at, even for things that can not be "resolved" to the customer's satisfaction no matter what. "No sir I can not give you a new free cell phone because your kid dropped yours in the toilet." So like the OP said, if you have a complaint to make at a retail location, first ask yourself, "Is it something they can really help me with?", then "Is this somethign a part-time employee can fix for me, or do I need to contact management, or the corporate offices in timbuktu?" If you do that I am willing to bet that you and the retail employees you work with will have a lot less stress.

chevyforlife21
November 15, 2009, 11:05 PM
was this store dicks steve?

Avenger29
November 15, 2009, 11:14 PM
Managers don't listen to low-level employees!

Managers also don't mind firing low-level employees, either...

Folks, I work for the .gov. Every day, I get some person that comes in and complains about something or wants to chat politics or whatnot. I'm not paid to do that, I am bound by the rules not to (and I obey the rules of my job).

They'll complain that something in the 30 y.o. museum isn't spelled correctly. What am I supposed to do, grab a sharpie and a bottle of whiteout? Hint: It's an ancient exhibit. If we had the money to fix it, we'd have the money to replace it and you'd be looking at a new exhibit in good shape.

People will come in and start complaining about politics. Folks, I really am annoyed when that happens, and also, I'm not supposed to and I don't discuss politics on duty, no matter how much I may or may not agree with what you are saying. Don't rant to me about the .gov doing this or that, because I can't change it- it'd be like an ant trying to stop a glacier's slide.

Justin
November 15, 2009, 11:16 PM
Working retail is the pits.

DasFriek
November 16, 2009, 01:29 AM
i dont gripe about prices. i either buy things or i dont.
some people are idiotic and that is just the way it is.
Amen brother.

Also life is like a box of chocolates also,one not so smart guy said.
I mention this as i have a relative who works at Gander Mtn in the archery shop who is about as close to a pro i can think of,i don't remember all his acclaims but he is good.
My point is hes not your average young dumb part timer,even tho that wasn't mentioned.
But i could see his advice and help could very well be worth the extra price GM costs.

Ill also state they do have good prices on some lower end guns,it seems to be the ones they most likely have a ton of and need to unload.
And just 3 weeks ago i picked up a used LNIB Walther PPS 9mm for $499,if the price wasn't good enough they do give a warranty and a free cleaning and inspection with the purchase of used guns.Yes a warranty on a used gun. yeah you heard me right a real,honest to goodness warranty on a used gun.
BTW i bought the PPS at a different store than the one my cousin works at and got no special deal or discount.

But 90% of their new guns is over priced,by about 25% also.
Used guns ive seen up to new gun prices on used guns also,as mentioned earlier.
Ammo is STUPIDLY high,but mainly on .45acp and SD ammo.
$15 for box of 50 9mm isn't bad.
$20 for .380 is a steal as they DO have it in stock.
You just got to be choosy and picky,but you can get deals there.

There are 2 GM's by me,both handle gun prices alot differantly.New ones are the same,but used guns the store i bought from has real honest prices.And a decent selection at that.

I normally buy 80% of my guns and ammo at a family owned type store who beats anyone on price,if they sold online they could compete and beat Buds imo.
But they are so busy they can barely handle their local stores,let alone expand too online.That would be Vances and Buckeye Outdoors for you Ohio folks.

I bought a box of .45 at Dicks once,it was my first and last purchase so far.They are a sporting goods store selling shoes more than guns imo.

Double Naught Spy
November 16, 2009, 06:25 AM
But come on. This poor employee can't do anything about it.

Prices always seem to be better somewhere else, but the bigmouthed complainers don't ever seem to have the physical prowess to go somewhere else to do their shopping. Why is that?

I would be willing to bet that had the employee lowered the price to match the competition's, the guy would have not purchased the shotgun. More often than not in my experience, big mouth = little action with shoppers.

Robert
November 16, 2009, 09:33 AM
I worked full time and then part time at a Dick's here, but only because I wanted to feed my family. I hated every single second I was in that building. My coworkers were great people but the company and management as a whole are a different story. I would think that by this day and age most folks with even a dial up connection would know that there are better places to shop than these modern "sporting" (Golf) stores...

45Badger
November 16, 2009, 09:48 AM
Gander Mountain used gun prices are all over the oard. I most frequently visit the store in York, Pa. Have found a few screaming deals, most OK. Harrisburg PA store tends to be high.

The folks who set used gun prices in Richmond store (near Greentop) must be smoking crack on a daily basis. Their prices are silly/stupid high, especially on used plastic handguns.

Texsun
November 16, 2009, 10:06 AM
BUT!....by working retail as a second job you get to find all the good deals, you get first crack at at ammo, etc. 40% off merchandise at my store. You just have to know how to handle the complainers, It's perfectly allright to allow yourself not to be crapped upon and quite fun too I might add. I love it when a customer thinks he can crap on me then I serve it back in his face!..The look is priceless.

MagnumDweeb
November 16, 2009, 10:10 AM
All depends on who you want to buy from and how much you are willing to pay. You buy from Gander you are supposed to have a certain gurantee that the product has not been tampered with and is brand new. There are gun shops that sell used (bought but never fired) as brand new, I've seen it happen. In my more naive days an old lady my parents new gave me a little top break .32 Long Colt that I took to a local gun store to have it disposed of. I asked them what I could get for it and they told me the receiver had bulged and was a danger to fire and that they would only sell it as a 'collectors' item. A month later I cam in and the gun was going for over $400. I asked about it, a different employee, and got a line of garbage about it being a superb shooter and would last thousands of rounds and such.

Admittedly I shop at neither. I've been blessed to meet an FFL holder who sells to folks at 10% above wholeseller, with 7% sales tax, and shipping costs if there is some and $10. My last NIB Glock 20 that was going for $699 at a local gun store I got for just south of $500 OTD. And I've got tons of ammo from him even during this 'panic' at great prices.

Moral of the story, find a local FFL guy, if he's got good prices, go to Gander to sufficiently handle the firearm to your liking and then buy from the FFL guy.

Talking to now passed granfather, when we would talk of gunshops he thought that the idea of a 'gun shop' was strange. Granted he grew up in a day when you could order guns in the mail or at your local gas station/hardware store/goods store. I kind of agree with him. I'm not an expert but I seem to know more than most employees that I've encountered in gun stores. Granted Central Florida has a limited gun culture and some folks just need a job so I don't hold too much against them, but if you are going to sell a product please know about a product.

If I end up with a business front for one of my small businesses that I may launch in January, I'll ask the ATF about getting an FFL to run in part out of the business fron separate from the actual business(I've been told you can partition business spaces now so long as the landlord agrees). And I'll do the same as my FFL guy does as he is getting on in years and has limits on how many people he'll do business with. I'm also an NRA pistol instructor so I'll find a way to tie it together. Folks will either order from the wholeseller catalogues and I'll get my little 10% or they'll shop at bigger stores for the selection, the ability to handle the firearms and pay the extra $100-$300 per gun on a good day(on some models it's a great deal more). That's just how it is.

If you like me are tired of the trumped up prices, than get in the game and sell cheaper than the other guys or find your local FFL guys that are selling cheaper and help send business their way(I send ten to twenty customers a month to my gu). If not than why are you whinning, you aren't part of the solution.

KarenTOC
November 16, 2009, 10:14 AM
Sales people often forget that they're the face of the store. Too many take a rant personally, as if the customer was blaming them, personally, for whatever problem they're experiencing. As the face of the store, the sales person has the responsibility to react in the store's best interest. That doesn't usually include being as obnoxious as the customer.

It's a lot easier on the blood pressure if you just remember that it's not personal. And yes, I've had retail experience, and plenty of experience with highly upset customers.

AKElroy
November 16, 2009, 10:25 AM
Managers don't listen to low-level employees!

I have 40+ employees, and I listen to them. I can either be invested in their future, or surprised when they bolt. I would rather help them get where they want to be; fewer surprises, better morale, more two-way respect.

eye5600
November 16, 2009, 11:41 AM
Ya gotta complain to the people you can talk to. You complain to the waitress when the chef overcooked your steak.

But you can be polite.

THE DARK KNIGHT
November 16, 2009, 12:54 PM
I have 40+ employees, and I listen to them. I can either be invested in their future, or surprised when they bolt. I would rather help them get where they want to be; fewer surprises, better morale, more two-way respect.

You are a rare breed at a good company. I am a supervisor and don't listen to a damn word my employees say. Why? Because my boss doesn't care what I say, and they certainly don't care what they say. In fact, at my company, if a supervisor were to voice an employees concern to a manager, the manager will usually not only ignore it but think of that supervisor as "unfit for their position"

Yes my company is run by some real jerks.

Pyzon
November 16, 2009, 12:57 PM
I agree, I have worked retail, and people really should think about who they are complaining at before they start.

Sales people often forget that they're the face of the store.

But at the same time I also wouldn't hassle a fellow wage slave and try to give him a hard time about it.


I think we could discuss this dilemma from a couple of different viewpoints.

Obviously some salespeople have more experience with difficult or unhappy customers than do others, and some retailers will turn salesmen loose with very few tools, let alone product knowledge.

When a customer complains to a sales clerk, hopefully the clerk has the ability to get the right person involved who can address the complaint, even to include the store manager. In the case of stores that restrict the clerk's ability to kick the customer up a level or two to a department head or store manager, well then, that store is telling the customer it really doesn't care what the customer has to say. If that is the case, smart folks find someplace else to spend their money.

Now on the other hand, if the clerk is simply filling a hole and pretending to be interested in customer service, and is clueless what to do or will not kick the customer up to the next level, other than informing that individual that their attitude or product knowledge is lacking, (and I believe they should be so informed) the only thing to do is find the manager and let them know. Browbeating a luke warm body is a waste of time and energy. But as before, if you get the same lack of interest from the manager, there are places you can shop that are interested in you and your dollars.

Agreed, the waitstaff did not cook your steak, but they know who did, and they need to get the complaint to the person that can address it, (or not address it) and if that person does not exist, eat someplace else. I don't penalize the waiter for somebody's elses mistake, unless they refuse to help resolve the problem. In that case, they are only doing half their job and are rewarded accordingly.

mgkdrgn
November 16, 2009, 01:17 PM
If you like me are tired of the trumped up prices, than get in the game and sell cheaper than the other guys or find your local FFL guys that are selling cheaper

Or go to gunbroker and buy it there. I -am- the local FFL guy and there are volume dealers selling retail on gunbroker for less than I can -buy for- wholesale. Isn't any way I can "out cheap" that.

makarovnik
November 16, 2009, 01:44 PM
I wouldn't be rude or "rant" all over an employee but... If the prices are ridiculously high, I'm going to politely say something.

I also want to give the store a chance to say something like "I can meet that price". It has worked for me on several occasions.

Do what you can to control price gouging and also help inform the uniformed.

gym
November 16, 2009, 01:54 PM
It's up to the consumer to do their homework before purchasing anything. The Walmarts of the world, don't always have the best price. Many folks think that if one thing is a bargain, that everything in the store is priced along the same lines. It's not, they use a loss leader to get you in, then price the other items higher than they are elseware. Walmart and Sams club type places are often times more expensive on many items than a corner store. Ammo in Walmart, other than certain brands and calibers is not that cheap.

JohnBT
November 16, 2009, 02:43 PM
"The folks who set used gun prices in Richmond store (near Greentop) must be smoking crack on a daily basis."

That's the truth, and Green Top tends to be high. But I shop there anyway because I like them and it's a habit I've had since 1972. They're friendly and they have gobs of inventory to look at.

Heck, I was in Macy's a week ago or so to see what was on sale and they didn't have the size Sperry Topsiders I needed. Green Top did, at the exact same price.

John

MT GUNNY
November 16, 2009, 03:04 PM
What I don't get is how one could actually think he or she could get away with blaming a different store! I mean, Come on use your Head, Thats the problem with people these days. Shame on the Employee to allow it, you don't get fired for being polite and right!

Wildyams
November 16, 2009, 03:13 PM
Working retail is the pits.

It is, but I believe everyone should experience it. Working it gives you a new respect for the people who do it. I think the same should go for the fast food industry, but I haven't ventured down that career path yet.


It also bugs me when I'm working the counter and a guy comes up and starts talking about different guns, while there is a huge line of customers behind him waiting to pay.

sniper5
November 16, 2009, 04:56 PM
Treat others the way you would like to be treated.

Echo9
November 16, 2009, 05:18 PM
I work part-time (in college) at a large retail store with a huge firearms department, and I hear this stuff all the time.

Not only do customers yell at me for the prices that are entirely beyond my control, many of them try to get me to lower the price (this is for new guns, not used) to something they feel is more reasonable.

NMGonzo
November 16, 2009, 06:15 PM
I work retail; and I approve this message.

Skillet
November 16, 2009, 07:01 PM
my dad always starts out his rants about companies to low level employees with "now i know you can't change this, so i'm not yelling at you, I just want whoever is in charge around there to know that I am sending a complaint to THEM and whoever prices, specifically." or something along those lines.

glockgod
November 16, 2009, 07:49 PM
Recently I had some piece of work call me on the phone TO BITCH ABOUT THE SERVICE HE GOT AT THE STORE DOWN THE STREET!! Did I unload on him? You damn well better believe it!! Even I have a limit to how much **** I'll eat!! I've said it for years. Jesus Christ himself could appear on earth and be welcomed. Let old J.C. get behind a cash register and he'd instantly be a nothing piece of **** just like me!!:cuss::fire::banghead:

Uncle Mike
November 16, 2009, 07:55 PM
Well...any front end counter guy at a firearms store that is worth his salt should be impervious to ranting customers...we have a barrel of fun with them.....'yea, I agree, these prices are waaay too high, let me call < insert firearm manufacture > for ya' and you tell them how atrocious their prices are...now, do you want it or not'?

paintballdude902
November 16, 2009, 07:58 PM
ill try and get them to match the price of get close to the super retailers if im at a local place but i wont actually buy from a super retailer unless its alot cheaper like i saved 50 bucks on my 10/22 by getting it at walmart payed 200 when it was 258 at my local shop

but my price complaining normally goes something like " i can go down the street and save 30 bucks you think you can go a bit lower?" or "hey you think you can meet me halfway between yours and their price?"
and at the very least "hey ive got cash, since you have to pay 3% to the credit card people if i use my card do you think you could knock off 3% ?"

mgkdrgn
November 17, 2009, 12:03 PM
like i saved 50 bucks on my 10/22 by getting it at walmart payed 200 when it was 258 at my local shop


Keep that in mind a few years from now when you need HELP or INFORMATION on some gun, the the ONLY place you can go is WalMart, and talk to the minimum wage moron behind the counter because your local shop folded for lack of business.

iiibdsiil
November 17, 2009, 07:35 PM
Employees can take the offer to the boss for approval. I've done it before, even when I knew it was ridiculous. Hell, they can play the car salesman game where they walk in the back room and get some coffee, come out and tell you that they don't accept your offer.

The price tag isn't set in stone, it's an offer for sale. You can counter the offer and the seller can accept or not accept.

THE DARK KNIGHT
November 17, 2009, 08:35 PM
Keep that in mind a few years from now when you need HELP or INFORMATION on some gun, the the ONLY place you can go is WalMart, and talk to the minimum wage moron behind the counter because your local shop folded for lack of business.

The fact that you are posting this message on a gun board filled with some of the most in-depth firearms knowledge on the internet is almost hilarious.

Ky Larry
November 17, 2009, 08:48 PM
I've seen people verbally abuse the clerk at the gas station about the price of gas. The world is full of idiots. It take a special type of personallity to deal with the public. My wife manages a fastfood burger joint. It's probably a good thing she works there instead of me.:rolleyes:

EvanWilliams
November 17, 2009, 09:08 PM
Steve. I understand what you are saying. Why bust the poor guys chops?
Also, Steve, It makes me very angry to see an obviously intelligent, diligent and hardworking person like yourself (your grammar and punctuation are far better than mine ) working for idiots and for not much money. If you are very young then I can calm myself somewhat. It angers me because there is something wrong in this country. The wrong people are rewarded. Stopping now so I won't get off the highroad.
But take care Steve and good post.

Avenger29
November 17, 2009, 09:29 PM
Keep that in mind a few years from now when you need HELP or INFORMATION on some gun, the the ONLY place you can go is WalMart, and talk to the minimum wage moron behind the counter because your local shop folded for lack of business.

I try not to rely on the local shops for information because the owners and employees are often full of crap. I'm much more pleased to point at the box of ammunition at the counter in <insert big box store here> and say "I'll take that" and have the cashier fetch it without argument or him trying to give me his opinion, and I'll pay a reasonable price to boot. I'd be thrilled if my local shops just fetched what I asked for without giving me whatever misguided advice they feverntly believe in. My conversation shouldn't go beyond:

"Hi, do ya'll have any .223 in stock?"
-"Yes sir, we just got in a shipment of Privi Partisan 62 grain. Here's a box of it, we have it in case quantity, too."
"Looks like a good price, I'll take a case."
"Yes sir, I'll get it right away"

Unless I specifically ask for their advice.

earlthegoat2
November 17, 2009, 09:32 PM
I NEVER rely on any gun store worker to help me with anything but letting me see and inspect the gun. I do the same with power tools, video games, dogs, cars, bicycles, dishwashers, knives, and on and on. Use the internet and figure it out for yourself.

I do my research and because I am in a unique position I usually know more than GS workers about guns anyway.

The key is research. Do it and you will never have a gripe about another gun shop worker again. You cannot blame them most of the time since they are underpaid lackeys for the most part anyway that are only doing their boss's bidding.

PS: This post was not made in response to the OP, just some general advice.

NC-Mike
November 17, 2009, 10:32 PM
There are a lot of people walking around that need to learn anger management. :uhoh:

I learned of something called ODD in children. (Oppositional Defiance Disorder)
If not treated and overcome in adolescence, these are the same people we later see ranting at poor, hapless store clerks and on the TV show, COPS.

NC-Mike
November 17, 2009, 10:35 PM
The fact that you are posting this message on a gun board filled with some of the most in-depth firearms knowledge on the internet is almost hilarious.

I think the poster was expressing his displeasure at those that patronize Walmart but that's not really a discussion that's appropriate on this board.

bigalexe
November 17, 2009, 10:42 PM
I have a local store I walk into frequently and buy anything large from them (other then Ammo they are my first stop). It's an independent guy and theres maybe 5-6 employees who are all very knowledgeable and helpful.

The single incident that made me want to shop there has to do with an old revolver I found. I found it in the ceiling of my house (there's a thread dedicated to it) and took it to the local gunsmith, long story short he couldn't get done with me fast enough because I wasn't worth any money to him and neither was this relic. Now I took the same revolver to the store I always go to now and the owner was there, also it wasn't busy. I brought it in and showed it to him and he thought it was great, despite it not being worth a penny to either of us. Spent a few minutes talking about H&R Guns to.

The fact is that the guy at the independent retailer obviously loves what he does and the business, the local gunsmith doesn't like what isn't worth money. That makes my decision on where I want to go. Also I didn't bother taking it into Meijer for a reaction for what I think are obvious reasons.

DasFriek
November 18, 2009, 01:01 AM
The fact that you are posting this message on a gun board filled with some of the most in-depth firearms knowledge on the internet is almost hilarious.

He speaks the truth,as in the not so soon future the Internet will be purchased by the Chinese and unless you speak it you better hope you live close to WalMart.

Or Al Gore who created it,will also take it away to stop global warming.

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