My Stag Rifle Goes Back on Warranty Tomorrow


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[Pb]
December 17, 2009, 09:33 PM
Wish me luck!

I've been having a lot of FTE issues with STAG-15 carbine, had a couple thousand rounds through it and tried many things to no avail. Contacted Stag, they were very helpful and sent me a shipping label pronto so I could send it in to be looked at, hopefully everything will work out and I'll have my rifle back working soon...

A couple questions, has anyone dealt with Stag customer service before?

I polished the trigger to make it break better, do you think this will be an issue? It did not make the jams better or worse, obviously. Also, I replaced the extractor spring with a stronger one hoping to fix the problem (it helped but didn't fix it.) Do you think I should change it back before sending it in?

Thanks

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cameron.personal
December 17, 2009, 09:41 PM
Change the extractor spring back to factory, don't worry about the trigger. In fact I would even send them back the lower, just send the the upper.

Cameron

[Pb]
December 17, 2009, 10:58 PM
I mentioned that I had changed out the extractor spring to customer service, and he didn't say anything about it... hmm. Maybe I will send them an email and ask.


I'm worried it could be a buffer spring issue, it's a long shot but what if? Then I'll wish I sent in the lower.

RockyMtnTactical
December 17, 2009, 11:18 PM
Stag's customer service is very good.

MarineOne
December 18, 2009, 12:12 AM
Wow, they sent you a label and paid for shipping to get it to them?

Now THAT is what you call customer service.



Kris

Uncle Mike
December 18, 2009, 12:52 AM
Stag customer service is good....send the entire rifle back, replace the extractor spring with the original before sending it back.

I should think the trigger work you did wouldn't be a problem for them.

Let us know what happens and what the problem was....make sure to ask for a definition of the problem and the technicians name that repaired it...get all this in writing.

[Pb]
December 18, 2009, 01:10 AM
Uncle mike- thanks for the suggestions. I will do that, because I am really puzzled about the problem myself and would like to know that something was actually fixed.

kanook
December 18, 2009, 08:29 AM
Sent the upper on their dime, Got a new, function tested upper with a new extra free mag. Great people to deal with.

[Pb]
January 22, 2010, 04:38 PM
Me too! No free mag but they replaced my stock that I banged up on a rock, free of charge!


:D:D:D

RockyMtnTactical
January 22, 2010, 05:35 PM
So, does it work now?

Al Thompson
January 22, 2010, 06:37 PM
And what was changed/fixed? :)

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