Why I wont buy a Kel-Tec product


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Iansstud
January 6, 2010, 01:30 PM
I have had my eyes on the Kel-tek RFB for a LONG time!! I thought I would email the customer service, and ask when It would be for sale in my area...

I have the $$$ saved up for this even!!!

here's the email...



----- Original Message -----
From: Ian
To: Kel-Tec Customer service
Sent: Thursday, December 31, 2009 1:35 PM
Subject: Contact request from KEL-TEC


when will the RFB rifle be for sale in washington, thanks- Ian

----------------------------------

----- Original Message -----
From: Kel-Tec Customer Service
To: Ian
Sent: Tuesday, January 05, 2010 9:18 AM
Subject: Re: Contact request from KEL-TEC


have no idea.

-----------------------------------

(I have not edited the email one word!! that is what they said "have no idea.")

The whole Idea of customer service is to Serve the Customer, Not to act Clueless and unhelpful....

I will Never buy a Kel Tec product!!

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Dr.Mall Ninja
January 6, 2010, 01:32 PM
Wow :what: they would be better off not replying at all! It looks like some 16 yo kid wrote you back or something.

Z-Michigan
January 6, 2010, 01:35 PM
It looks like some 16 yo kid wrote you back or something.

Yes, but the original message was at only a slightly higher level of formality.

Meh. This isn't great customer service, but it wouldn't keep me from buying their products. They have a very good reputation for fixing customer guns that break.

Clipper
January 6, 2010, 01:35 PM
They can't exactly force the distributors and retailers to carry 'em, can they?

Jorg Nysgerrig
January 6, 2010, 01:38 PM
So, you've had your heart set on this rifle, you've saved up all this money, and now a poorly phrased email has shattered your dreams. :(

greyling22
January 6, 2010, 01:38 PM
and how many times have they been asked some variation of that question? how many were in the inbox at that moment? still, they should have a generic formal response I guess, though I am not sure I would prefer a computer issuing a formal statement that tells me nothing or a real person going "I dunno"

19-3Ben
January 6, 2010, 01:38 PM
I kinda have to agree with Z-michigan. Based on the nature, tone, and lack of proper rules of English, i'd say Kel-tec replied in kind. Not that they should have. They should have taken a high-road approach and replied more helpfully, but it wouldn't keep me from buying the rifle.

sheepdog
January 6, 2010, 01:41 PM
...we, the customers, should be welcomed no matter how casually we word our questions...it's they who want our money...
...at the very least, the "customer service rep" should have sent a list of dealers in the questioner's home state and their contact info...not a brush-off like was sent...I'd refer the whole incident with copies to the Marketing Manager at Kel-Tec...this is not their usual attitude...

N003k
January 6, 2010, 01:43 PM
Your reasoning for not buying a product is because the company quickly and succinctly responded to your email with a fairly equal amount of formality?

Not the quality of the product, the reliability of the company, or how hard they work to correct any problems that arise....

Frankly, that seems a bit silly to me, to say the least.

I can understand wanting to contact that company further over the email, but to decide that based on that only to never buy any of the products ever, seriously?

meytind
January 6, 2010, 01:43 PM
Whatever, more Kel Tec RFBs for the people who care more about products than well thought out emails.

Babarsac
January 6, 2010, 01:52 PM
Hey at least they responded. Google "Lancaster" and "customer service" and you'll see what a bunch of us have been going through.

Iansstud
January 6, 2010, 01:54 PM
Yes, but the original message was at only a slightly higher level of formality.

I was looking for an email that would say, "you can go here, or here, or check our distributors, they are...."

So, you've had your heart set on this rifle, you've saved up all this money, and now a poorly phrased email has shattered your dreams.

Because I know that if thats how the Cust. Service dept responds, and I have any issues, I really dont want to deal with that company. Same goes for any Major company. There was not even a letter head, or sig!!!

and how many times have they been asked some variation of that question? how many were in the inbox at that moment?

Not really an Issue, I would have waited a week and had a informative reply... Besides, If that is the case, that means good business, and they should have even more reason to hire someone that knows how send an email...

I kinda have to agree with Z-michigan. Based on the nature, tone, and lack of proper rules of English, i'd say Kel-tec replied in kind. Not that they should have. They should have taken a high-road approach and replied more helpfully, but it wouldn't keep me from buying the rifle.

I had a simple question, I dont think that was rude about it. Sorry if I offended any of you DIE-HARD Kel-tec fans...

Just so everyone knows, the Webpage is setup to type your email address, name, phone, and message in to the box. If I had drafted an actual email, It would have been sent proper.


...we, the customers, should be welcomed no matter how casually we word our questions...it's they who want our money...
...at the very least, the "customer service rep" should have sent a list of dealers in the questioner's home state and their contact info...not a brush-off like was sent...I'd refer the whole incident with copies to the Marketing Manager at Kel-Tec...this is not their usual attitude...


Thankyou

Iansstud
January 6, 2010, 01:57 PM
Just for the record, I emailed Kel-tec back, asking if this was really the way they replyed to perspective customers... I have not had a reply yet, I will post when if I get one...

rcmodel
January 6, 2010, 01:59 PM
the "customer service rep" should have sent a list of dealers in the questioner's home state and their contact info...not a brush-off like was A firearms manufacture usually has no way of knowing who the dealers are that sell their products.

Almost without exception, manufactures sell directly only to distributors, who in turn dole out firearms to dealers at wholesale.

Kel-Tec could have told you who their distributors are, but it would be meaningless information.
They won't sell you a gun anyway because they only sell wholesale to dealers.


BTW: It has long been known in K-T circles that if you want to know something you call them on the phone and ask them.
Like a lot of small companies, they are not staffed to answer a gazillion emails every day with mostly stupid questions.
They are all in back trying to make enough guns to satisfy demand.

rc

Z-Michigan
January 6, 2010, 02:39 PM
Another vote for the "at least they responded at all" view. I cannot tell you how many times I've written email or even left voicemail and not received any response (various companies, in and outside the firearms industry, KT isn't one of them). When I was interested in Rock River's LAR-8 I think I called them a dozen times and sent three emails over about 6 months. I don't remember ever reaching a person or getting a response. Does this make their products junk?

I'm not saying that the OP's question was inappropriate or that KT's response was a model to copy from, simply that I don't see anything to get offended over in the exchange. If anything, and repeating myself, getting any response at all is a good sign.

Also, please read rcmodel's post very carefully. Personally if I want a scarce gun I find it on Gunbroker, buy it and have it transferred via my local FFL. I own several guns that I have literally never seen in any gunstore in the state of Michigan.

Boba Fett
January 6, 2010, 02:43 PM
@Iansstud

Let me see if I understand the situation:

1) you messaged Kel-Tec using their online contact form.

2) you actually received a response. Better than could be said about some companies.

3) you didn't like their answer even though it did answer your question.

4) you decide that the entire company is crap because you didn't like their answer.


See, I would handle this differently.

1) I would email/message them again and ask if they know who distributes their products in the area. If they couldn't give me the answer, I'd try a few of the gun stores in my area to determine if they know anything about the rifle's arrival. (maybe you've done this, but you left it out if you did)

2) I would realize that the people answering the questions from Kel-Tec's web message system are likely different than the rest of their customer service (i.e. the guys who fix firearm issues are probably not the same people answering their web messages).

3) I would call and talk to a real person if I could.

4) Unless there were loads of other people who had legitimate issues with their CS, I wouldn't exclude an entire company based on a single three word message that actually answered my question.


No offense, but it sounds like you were looking for a reason to dismiss them.


Just so everyone knows, the Webpage is setup to type your email address, name, phone, and message in to the box. If I had drafted an actual email, It would have been sent proper.

Hmmm...so web message systems keep you from using proper grammar? :scrutiny:

collector rob
January 6, 2010, 02:46 PM
http://www.budsgunshop.com/catalog/product_info.php/cPath/151/products_id/59724

Out of stock now, but click on add it to your wishlist, and they will send you an email when it is available. They have a list of FFL's by state when you go to check out.

rcmodel
January 6, 2010, 02:48 PM
Oh, I forgot to add that Kel-Tec closes every year before Xmas and returns after new years for vacation during the holidays, then they pack up and go to Shot Show in Jan.

When they finally all get back, I would imagine they are over-powered by backed-up emails.


This from their website:
All orders placed after 12/17/2009 will be processed on 01/04/2010 due to the holiday season.
In otherwords, they were closed for two weeks.

You might have been getting email replies from the janitor or night watchman!!

rc

Dr.Mall Ninja
January 6, 2010, 02:50 PM
yup one right here on gunbroker http://www.gunbroker.com/Auction/ViewItem.aspx?Item=152703069

Walkalong
January 6, 2010, 02:51 PM
My only dealings with Kel-Tec were excellent. I called and spoke with a real person though.

ArfinGreebly
January 6, 2010, 02:54 PM
I bought a lightly used Kel-Tec SU16A. The manual and screwdriver tool were missing.

I called Kel-Tec and asked what it would cost to obtain those. The guy I asked said, "Well, I'll need your address." When I inquired what it it would cost, he said, "All I need is your address."

I gave him the address and had the manual and tool in less than a week.

Looking forward to their PMR-30. (You know, that really short, stockless, one-handed rifle they're about to release.)

Iansstud
January 6, 2010, 02:55 PM
No offense, but it sounds like you were looking for a reason to dismiss them.

Not at All...

I have emailed about 20-30 firearms manufacturers over the past 2 years, Lately (in the last 3 weeks, I emailed Gemtech and AAC. I got replys from both, that were very helpful!! I have also sent emails to smaller outfits like Bond Arms, and Bersa usa. Both sent me Tons of info!!! both about the distributors and where I could get one local!!!!!! More then helpful!!! I have nothing against the Kel-tec product, I just dont want to have to deal with the crappy CS... thats all

Boba Fett
January 6, 2010, 03:01 PM
I have emailed about 20-30 firearms manufacturers over the past 2 years, Lately (in the last 3 weeks, I emailed Gemtech and AAC. I got replys from both, that were very helpful!! I have also sent emails to smaller outfits like Bond Arms, and Bersa usa. Both sent me Tons of info!!! both about the distributors and where I could get one local!!!!!! More then helpful!!! I have nothing against the Kel-tec product, I just dont want to have to deal with the crappy CS... thats all

Cool. Good to know other companies' CS has been good to you.

Since you know you should ask about their distributors and gun stores that carry their product, why didn't you ask Kel-Tec the same type of question.

Instead you asked when the firearm would be available in your area. As others have said, this is probably not something they know.

*shrug* Just because Kel-Tec didn't read your mind for the info you wanted or didn't think to supply you with a lot of info might be a bit less than desired, but it doesn't mean their customer service is bad.

Iansstud
January 6, 2010, 03:05 PM
I could care less at this point, I have been looking at reviews lately (since the email) and I think I will go a different direction...

Boba Fett
January 6, 2010, 03:08 PM
Sweet. Let us know what you decide to get instead (post pics!). For the money you saved up for that Kel-Tec rifle, you should be able to get something good.


Seems like the thread has resolved itself.

JohnBT
January 6, 2010, 03:09 PM
Kel-Tec has had one of the best CS departments going and probably still does from what I read. They treated me great back when a short run of P-32s had trigger axis problems due to a defective part.

Like the man said, buy the gun if you like it, not the story.

John

PT1911
January 6, 2010, 03:14 PM
Sorry bud, but if you send such a brief and nonspecific email as when will (x) be for sale in (vague x) you are likely to receive a brief response.. nature of the beast there.

if you introduce yourself, state your interest and then ask about general availability, things change.. how is a customer rep to know when a gun will be available in YOUR area? last I checked the guns are released when they are released and a local shop or wholesaler would be the one to request such information as when they will be available in your area. Do you call Universal Studios to find out when a movie will be sold in your area? Call ford to find out when washington will have some of the new F-150's?

BTW... saying you "could care less at this point" implys that you do, in fact, care...:neener:

Big Bill
January 6, 2010, 03:17 PM
The gun market, for some time now, has been a sellers market. Most manufacturers have been over run with customers, since the Obama Administration's stupid comments about guns and gun control. I think they're suffering from shell shock (pun intended).

Kel Tec makes a fine product and they generally have great service. I think you are over reacting. Just get over it and buy the gun or you might end up with a Hi Point carbine :what:. :)

Balog
January 6, 2010, 03:18 PM
It never ceases to amaze me how pointlessly touchy many people in the gun world are.

berettashotgun
January 6, 2010, 03:25 PM
I think someone needs a nap.:neener:
Come on man, I think your going a little overboard.
I do agree with everything you state in your post, I positively feel the same way about customer service.
Just remember what my great friend (and BETHEL,OK city councilman!!!) J.T. says -
" Never take a NO answer from someone who cannot tell you yes"
great advice for this situation.

Golden_006
January 6, 2010, 03:26 PM
It seems to me like an appropriate response. A little less formal than you would expect, but your email wasn't really formal either, and if they make a good gun, then they make a good gun.

What makes your state so special that it would be different than anywhere else? And how should they know when the supply chain manager of Disk's S;porting goods or whatever does his job?

Iansstud
January 6, 2010, 03:36 PM
Sweet. Let us know what you decide to get instead (post pics!). For the money you saved up for that Kel-Tec rifle, you should be able to get something good.


Seems like the thread has resolved itself.

I WILL!! I am doing so hard looking, I might wait till after SHOT this year and see if something will tickle my fancy!!! (just not from keltec)

iyaoyas98
January 6, 2010, 03:45 PM
Yeah I feel you.

One time McDonalds left cheese off my cheeseburger..... Haven't been back.

The girl that delivered my Fried Chicken Salad at Logans during lunch didn't smile.....
I'm thinking about writing a scathing letter.

You're not gonna believe this... But I went to Bass Pro shop last weekend and they where out of 30-30 Leverolution...

I'm planning my revenge as we speak.

Iansstud
January 6, 2010, 03:59 PM
I guess you cant polish a turd of a company...

PT1911
January 6, 2010, 04:15 PM
dude....seriously? now Kel Tec is a turd of a company? you seriously have to do some more research before making a statement like that... you asked a vague question to the wrong person and have you own "unprofessional" format to blame for your "unprofessional" answer. You dont want the Kel Tec, cool, that is your opinion and choice to make, but to then put down one of the best companies in the business when it comes to products, innovation, warranties, and customer service... not to mention price... well I guess your email format isnt all that is lacking.

If Kel Tec is all that bad for a short answer to a silly question I guess yall have something in common, though I dont think I would go so far as to insult them by saying such a thing.

Dr. Tad Hussein Winslow
January 6, 2010, 04:16 PM
I don't blame you at all - that's a horrible, weak response. Hey, get a 5.56 bullpup, an AR10 style, or Robinson XCR instead - all those actually exist!

chains1240
January 6, 2010, 04:21 PM
Sorry to hear that you had a bad experience with Kel Tec Customer Service. I think the reply, although short, was all the information that was needed. On two occasions I needed something for my P-11. Frame pins since I lost mine while using a belt clip, and magazine plates, that I lost while using a finger extension. One e-mail to Kel Tec and the items I needed were in the mail, FREE. If you own firearms from them I'd say stick with them.

Big Bill
January 6, 2010, 04:24 PM
I guess you cant polish a turd of a company...Sheesh! What a cry baby!

rcmodel
January 6, 2010, 04:27 PM
I have emailed about 20-30 firearms manufacturers over the past 2 years,I haven't contacted, or needed to contact firearms manufactures that many times in over 50 years of shooting & gun collecting!!

Geeze!

Maybe you are spending so much time emailing manufactures you're just getting short tempered!

rc

Justin
January 6, 2010, 04:36 PM
This thread's generating a lot more heat than light.

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