EAA customer service


February 16, 2011, 08:09 PM
I just recently had to send my 40 cal large steel frame gun back to EAA for some warranty work. The extractor broke last time I shot at the range. I also mentioned that the inside of the barrel had scratches down the length of the barrel, almost like someone had screwed a bolt down the inside. You really had to look to see them but they were there. I sent it off with a note saying what was wrong, 1 week and a day after they received it I had it back with a new barrel, recoil spring, mag and a whole new upper slide fitted. I was frick'in shocked at all the work that was done in a short amount of time. I figured they would replace the extractor and say the barrel is what it is. The gun shot great before so the machining marks weren't hurting the accuracy that much if any. I must say they STAND BEHIND THEIR PRODUCTS.

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February 16, 2011, 08:15 PM
They were very fast fixing my cracked slide 10mm, out on Friday back on Thursday, but my having to pay ~$60 shipping to send it back to them is a long way from good service for warranty work IMHO.

February 16, 2011, 09:32 PM
I can see your point. I was out a total of 50 for shipping but the slide, barrel and mag were not items that needed to be replaced. I'm really happy non the less. Hell when my new GP100 went back to Ruger to be timed I got stuck with shipping one way. I also see Ruger as a company that stands behind their products. Don't get me wrong paying 60 bucks for warranty work does suck.

February 16, 2011, 10:22 PM
I was happy when I sent in a 9mm slide that had cracked at the ejection port and the replaced the whole upper, barrel and all. On top of it all it was a gun that I had purchased used( and I told them that it was used.) So paying shipping was no big deal.:D:D

February 17, 2011, 09:23 AM
9mm slide that had cracked
I have heard cracked 10mm slides, but this is my first time heard about 9mm. +P ammo? round count? Slide stop replaced before?

February 18, 2011, 08:55 PM
Not exactly sure of the cause. Purchased the gun used and did not notice a crack. ( I guess it could have been there ) After shooting it a few times we began to notice function problems. Stated looking at it closely and found the crack. (maybe it had just gotten worse with use. Did I mention it was a USED gun . Dont Know what previous owner did, I should have looked closer before buying. Anyhow, emailed EAA and told them the situation with the cracked slide and that it was used, also that I owned another pistol of theirs and was very happy with it. They sent a new slide and barrel at no cost other than shipping. I was very happy with the service.

February 18, 2011, 09:04 PM
They must have improved immensely. My experiences with their customer support and warranty work was dismal. This was back in the late 90's or early 2000.
My .40 S&W Compact was sent in for repair 3 times and returned with the same "test fired, ok". Obviously it had not, as it didn't work at all.

At the time, I found that EAA had about the absolute worst reputation for poor service. It's refreshing to read they might have pulled a 180.

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