Bud's gun frustration


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RB98SS
March 11, 2011, 10:52 AM
Does anyone know how to get in contact with this outfit to ask a question about a firearm? Their phone line is too "busy" to hold, their Online Chatt is not available, and their email setup has much to be desired. There is no general sales/question contact anywhere that I can find. Frustrating to say the least

Thanks.

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Uteridge
March 11, 2011, 11:00 AM
Bud's is a volume online seller they don't do much in the way of constomer service, they just give great prices. If you are looking for answers to specific questions about a firearm you should probably look elsewhere.

Bud's is a great place to shop if you already know what you want and everything about it but their prices do not include customer service. Just the nature of the beast.

RB98SS
March 11, 2011, 12:10 PM
Bud's is a volume online seller they don't do much in the way of constomer service, they just give great prices.


So, if someone has a question about a product they list/sell, they should not be able to easily contact a sales person?

Seems odd to me.

Derek Zeanah
March 11, 2011, 12:14 PM
My guess is this:

They know what's in stock at their distributor, and they're willing to sell at low margin.

When you order, they order from their distributor, and ship once it comes in.

They don't plan on a lot of handholding.

Just a guess. Delays can be caused because they have a lot of guns to ship, or because a distributor is slow, or because a distributor said something was in stock that wasn't, etc.

WC145
March 11, 2011, 12:28 PM
Lots of folks here buy from Bud's, maybe we can answer your question.

Uteridge
March 11, 2011, 12:29 PM
Bud's does a lot of drop shipping. If you are looking for information on a product they sell try looking up the product number that they have on all of their products and look it up on the manufactures website.

I'm not saying you shouldn't be able to get with of a sales person at a retail establishment; I'm just telling you the way the world works. If you want information on the product go to somewhere that has a lower customer to employee ratio like a local gunshop where they deal with 50 people a day. The reason Bud's gives such good prices is that they keep their overhead cost down. One of the ways they do that is by not hiring 100 sales associates to answer the phones all day. They are a very small operation for the volume of business they do.

RB98SS
March 11, 2011, 12:43 PM
Okay, I'll give it a shot here. Bud's item #49480 lists a BFR in 480 Ruger. Magnum Research no longer makes a production 480 Ruger as the gun they manufacture now is a 480/475 Linebaugh -- the gun I want to purchase. Buds recently emailed me that the item they have listed is now available via their "wishlist" option on their website. The guns listed are new.

I just wanted to ask them if the listed item -- 49480 -- is the 480/475 or is it the older, no longer in production model 480 only.

That's it.

CoRoMo
March 11, 2011, 12:45 PM
I would wait on hold.

Uteridge
March 11, 2011, 01:15 PM
That is one that I might call about. The factory model number given is for the 480 Ruger only version but I don't see the new model listed anywhere so it may have been entered in under the wrong model number. Or they got some factory closeouts and they are the old model.

RB98SS
March 11, 2011, 01:20 PM
That is one that I might call about. The factory model number given is for the 480 Ruger only version but I don't see the new model listed anywhere so it may have been entered in under the wrong model number. Or they got some factory closeouts and they are the old model.

Yes, I'm not about to make a purchase without getting the information I need. I'd probably order it today if I could just communicate with someone and confirm.

SSN Vet
March 11, 2011, 02:42 PM
You need to do your homework very carefully when buying from Bud's or any other on-line source...

The pictures on Bud's very often contradict the description given... and a quick search will turn up complaints about the descriptions being in error (i.e. items shipping with 10 rd mags instead of hi-caps)

Best bet is if you can get the exact model number from the on line retailer, and then go to the manufacturer's web site and get the exact info.

RB98SS
March 11, 2011, 03:01 PM
Best bet is if you can get the exact model number from the on line retailer, and then go to the manufacturer's web site and get the exact info.

All good advice undoubtedly. The model listed however, does not exist on the current manufacturer's web site.

mgkdrgn
March 11, 2011, 04:58 PM
When you go to the guy with the lowest price ... you should expect the lowest amount of service.

Good, Cheap, Fast. Pick any two.

nalioth
March 11, 2011, 05:08 PM
(i.e. items shipping with 10 rd mags instead of hi-caps)Don't you mean "standard magazines"?

The term "high capacity magazine" is a legal fiction, perpetrated by antigunners.



We're our own worst enemies. . . .

1max2nv
March 11, 2011, 05:17 PM
Even if you get someone on the phone, they won't able to help you. I have been there and done that with Bud's. The reason is they can't get a visual on the gun. Most of their stock are at the distributor. All you can go on is the manufacture part number. What you are going to get is exactly what manufacture part number that's printed on the outside of the box. It's as simple as that. My guess is that old part number = older model. New part number = new model. If the old model and new model share the same part number, then it's a crap shoot.

rogertc1
March 11, 2011, 05:25 PM
I have never had any problems calling Buds to order guns. I have bought about 10firearms from them and really have not had any problems. The sales people I have talked to have been great and knowlegable of their products. Of course you have to call them during their business hours.

Guns and more
March 11, 2011, 05:29 PM
I just checked Davidson's through my local dealer.
The BFR in 480/475 is in stock and sells for $886.95.

Is Bud's price that much better?
Okay I looked, and Bud's is $875.
For $11 more, I'd buy the one through Davidson's and Bud's will have lost a sale.
(and it will serve them right for having crappy customer service)

newfalguy101
March 11, 2011, 05:38 PM
Straight to the point, Buds customer service is lousy, their e-mail contact set-up is pathetic, and I have had a couple of my customers comment on how hard it was to get ahold of a real live person so they could PAY for their guns so that they could be shipped out to me.

It would seem that Buds has outgrown themselves and had better get a handle on it post haste unless they like losing sales.

Oh, and I absolutely do NOT buy into the garbage of "its the nature of the best" its a business plain and simple and part of operating a business is taking care of your customers, its really pretty simple, if you dont take care of your customers, someone else will!!

Zzyzxx
March 11, 2011, 06:28 PM
In defense of Bud's, and all other retailers who do business ethically, the organization should train up some new staff. Normally working online with them has not been all bad. After buying product from them several times in the last couple of years, there was one instance where communications did go astray. However, to their credit, after trading e-mail and a couple of phone call's, everything was squared away and I am a satisfied customer.
If they are running a special on a hot item, everybody and brother to include third cousins is going to be online, on the phone, or down at the shop trying buy something.
If staff is out sick, off shift, or out to lunch during an unforseen increase in business, well ya gotta do what ya gotta do.
It's like Christmas at the mall. You deal with it, or you don't deal with it- your choice. If it's just too frustrating, I go down the road.
When I spend big bucks on guns, 25 bucks ain't gonna hurt. Especially if it's what I WANT.
If I get it from Bud's, then I had also better add in the cost of shipping, and the FFL transfer.
This means I can afford to pay up to a percentage more to get the merchandise locally and still be saving money. Providing (again) that what I want is available.

Bubbles
March 11, 2011, 06:56 PM
My guess is this:

They know what's in stock at their distributor, and they're willing to sell at low margin.

When you order, they order from their distributor, and ship once it comes in.
You guessed wrong. Bud's often drop-ships straight from the distributor (usually Sports South) directly to the purchaser's transfer FFL. They never take physical possession of the firearm, which is why they can't answer questions about it - they can't do a hands-on, and rely on the distributor's description of the gun.

There's nothing wrong with the business model if you realize their CS in on a par with WalMart's. If you are looking strictly for the lowest price and know exactly what you want, Bud's is great. If you need help or have questions about the purchase, you'll want to use another dealer whose prices are higher, but who will provide better service.

NMGonzo
March 11, 2011, 08:18 PM
Don't you mean "standard magazines"?

The term "high capacity magazine" is a legal fiction, perpetrated by antigunners.



We're our own worst enemies. . . .

I call them Teletubby magazines ... there!

az_imuth
March 12, 2011, 07:00 AM
I call Bud's every chance I get :D and haven't had any problems getting through. I always try to verify that their advertised model/price are available since they do have items listed incorrectly on occasion. I've always had good experiences and will continue to use them. Personally, I think you do have a valid question and would certainly want an answer before ordering from them.

jon_in_wv
March 12, 2011, 07:03 AM
Good, Cheap, Fast. Pick any two.

Sooooo true.

Jed Carter
March 12, 2011, 07:40 AM
I just drive about 3 miles to talk to them in person or go look at the firearm, if it says "In Lex".
Budsgunshop.com 1(859)368-0371
Gun Warehouse (retail store) 1(859)368-0419
Call early or they will be very busy, like as soon as they open at 9am. By 10am on Sat the place is packed.

Guns and more
March 12, 2011, 07:43 AM
I've bought twice from Buds and the transaction was flawless. I never spoke to a human.
I've heard for years that the staff doesn't know anything about the guns they sell. They could be selling DVD's or underwear, it just happens to be guns. "You want a Snidely 44? We got 'em. Gimmie' your card number." They do have a brick and mortar store in Lexington so I guess they have something in the showcase, but it can't be everything they show online.
Evidently, Bud's is not bothered by the criticism of their sales technique, because they get flamed often in the gun forums and never respond.
I'll bet they're laughing all the way to the bank.

yeti
March 12, 2011, 08:08 AM
I have dealt with Bud's several times and everything has always gone great, even the one time I need to call them was handled promptly.

They have been known, for at least a couple of years, as being a bit glacial in answering their phones.

I view Bud's as a "self-service" Gun dispensing station. No one is going to check your oil, or wash your windows, but they do have a good cash discount(or CC up-charge, depending on how you look at it.) that makes up for it, even if the cashier is busy watching Partridge Family reruns.

22-rimfire
March 12, 2011, 08:16 AM
...brick and mortar store in Lexington so I guess they have something in the showcase, but it can't be everything they show online

Prices are higher too. I was going to pick something up rather than have it shipped since I was going to be in that area. Price is higher. They are like any other store; if they "buy it" and have it in stock, it costs more because they have more invested. Having Sports South ship directly costs them nearly nothing.

Slater
March 12, 2011, 10:30 AM
They have a 3% cash discount (or at least they used to) on many of their guns. I guess if you pay by check or money order vs. credit card you get a slightly better deal.

I bought a couple shotguns from them and everything went without a hitch. Well, almost. On the second purchase, they had a problem getting it from their distributor and weren't able to get it shipped in a timely manner. They called me to let me know there was a problem and then overnighted the shotgun when it became available. So I'm happy with their customer service.

ETA: I used their layaway program for my purchases. I wasn't able to pay for the guns all at once so this plan worked well for me.

RB98SS
March 12, 2011, 03:24 PM
I just checked Davidson's through my local dealer.
The BFR in 480/475 is in stock and sells for $886.95.

Is Bud's price that much better?
Okay I looked, and Bud's is $875.
For $11 more, I'd buy the one through Davidson's and Bud's will have lost a sale.
(and it will serve them right for having crappy customer service)

Actually the Bud's price is $823. Is the one you checked through Davidson's a 6 1/2"?

At this point, because of the circumstances, I am going to have to blow off Bud's for obvious reasons. I'll have to keep looking.

It's been real interesting reading all the comments in this thread. I appreciate everyone's input.

Thanks.

Guns and more
March 12, 2011, 03:43 PM
Is the one you checked through Davidson's a 6 1/2"?
No, 7.5"


GuaranteeDŽLifetime
Replacement Warranty
Item # BFR480/4757-7.5 MSRP $1,050.00
Mfg Magnum Research Your Price: $886.95
Model BFR Sale Ends:
Type Revolver Quantity: 1
Caliber: 480RUGER|475Linebaugh Finish Brushed Stainless Steel
Additional Specifications
Action: Single Action
Stock: Black Rubber Grips
Capacity: 5
Receiver: Brushed Stainless Steel, Drilled & Tapped
Sights: Front: Fixed Black Rear: Adjustable
Barrel Length: 7.5"
Overall Length: 15"
Weight: 64 oz
Additional Features 1: Weaver Style Scope Mount Included

RB98SS
March 12, 2011, 03:49 PM
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^


Yep, that's what seems to be the norm. There are a few 7 1/2" models around but no 6 1/2". Thanks for looking.

john wall
March 12, 2011, 11:04 PM
Many dealers will not transfer an item from Bud's. My shop can generally meet or beat their prices, if you factor in the transfer fee.

Looking at a Ruger SR-40 that Bud's sells for $398 sells at my shop for $399, is in stock and the dealer will be there to help, if needed..

For those who simply want to beat your state sales tax, many states put the liability on the transferee. Tenn is one of those, but is about to put the tax monkey on the transferring dealer's back.

michiganfan
March 13, 2011, 09:22 AM
Always delivered for me.

rogertc1
March 13, 2011, 09:20 PM
When you are saying many dealers won't transfer you are just looking at the world from your eyes. TN does not sound a too gun friendy state.
My FFL Charges me $10 for the transfer and no sales tax. Also Buds does not charge for shipping.

Buds is a great place to buy new guns.

Guns and more
March 14, 2011, 02:56 AM
Many dealers will not transfer an item from Bud's. My shop can generally meet or beat their prices, if you factor in the transfer fee.
I found the exact opposite to be true.
I bought my most recent purchase from Bud's for $311, free shipping. +$30 transfer. $341
The largest dealer in my area, Shoot Straight, wanted $399 + sales tax. $427.

FROGO207
March 14, 2011, 08:01 AM
There will always be the dealer that will under cut anyone else when they can. W-M has made an empire on this principle. Good--bad? Your decision, and these type of threads will help you decide. Me I do the research, know what I want, then go to the LGS and state what I found and ask what they can do for a deal. A couple will just laugh at me and I don't bother to ask them any more. There is one I found that will come within a few $$ of the online price, back up the sale, and offer advice to me about my choices. I think we both make out well and I shop there often. YMMV

Bubbles
March 14, 2011, 12:25 PM
For those who simply want to beat your state sales tax, many states put the liability on the transferee. Tenn is one of those, but is about to put the tax monkey on the transferring dealer's back.
AFAIK WA and CA are the only two states that force FFL's to collect sales tax on the price of transferred firearms. It's interesting to see TN considering it, and I expect other states will start doing it as well. Most folks fail to pay use taxes, and the states are hurting for revenue.

The Real Wyatt
March 14, 2011, 05:05 PM
You guessed wrong. Bud's often drop-ships straight from the distributor (usually Sports South) directly to the purchaser's transfer FFL. They never take physical possession of the firearm, which is why they can't answer questions about it - they can't do a hands-on, and rely on the distributor's description of the gun.

There's nothing wrong with the business model if you realize their CS in on a par with WalMart's. If you are looking strictly for the lowest price and know exactly what you want, Bud's is great. If you need help or have questions about the purchase, you'll want to use another dealer whose prices are higher, but who will provide better service.
In that case, the transfer would be made from the Distributor to the purchasers FFL ... I don't think so.

JohnBT
March 14, 2011, 05:14 PM
"their CS in on a par with WalMart's."

I don't know, it sounds like maybe Bud's needs to hire a greeter. :)

Bubbles
March 14, 2011, 09:12 PM
In that case, the transfer would be made from the Distributor to the purchasers FFL ... I don't think so.
Why not? We do plenty of transfers where the buyer purchased the gun from Bud's web site, the invoice lists the seller as Bud's, and the gun shipped to us from Sports South - a distributor.

RB98SS
March 15, 2011, 08:16 AM
Well, just in case anyone else was looking for a 480/475 BFR in a 6 1/2", I finally got through via phone. They "think" it's the older discontinued 480 model. I'll keep looking.

rogertc1
March 16, 2011, 07:40 AM
See how easy it is to use a phone. Good Job!!!
http://www.budsgunshop.com/catalog/product_info.php/products_id/49480

RB98SS
March 16, 2011, 08:00 AM
See how easy it is to use a phone. Good Job!!!
http://www.budsgunshop.com/catalog/product_info.php/products_id/49480

Thanks for the encouraging words. In the end many people on this thread were correct, the agent still couldn't say for certain what model the gun listed is.

rogertc1
March 17, 2011, 07:17 PM
Right.

Quoheleth
March 17, 2011, 07:31 PM
It is what it is.

I wanted a new SP101 last fall. I was under the impression that all new Ruger revolvers are leaving the factory with Hogue grips. I like the old style grips, which was shown in the pic on Buds website. I emailed Buds to ask if the SP101s are with Hogues or the old style. I was told Hogues, so I ordered a 2-piece grip from Brownells.

When the gun arrived (interestingly, the grips arrived from Brownells faster than the pistol from Buds) it had the original 2-piece grips.

It was a minor goof, but it serves as a case in point of their personal ignorance of what is drop-shipped elsewhere.

Q

RB98SS
March 18, 2011, 12:14 PM
Check this out..... notice the item numbers are the same......

http://www.cheaperthandirt.net/49480-55.html

http://www.budsgunshop.com/catalog/product_info.php/products_id/49480

They're killing me.

Bubbles
March 18, 2011, 04:14 PM
Check this out..... notice the item numbers are the same......
...And in both cases it's being drop-shipped from SS.

RB98SS
March 18, 2011, 05:06 PM
...And in both cases it's being drop-shipped from SS.

Throw me a bone, what is SS and how did you determine that?

Thanks.

Bubbles
March 18, 2011, 11:13 PM
SS = Sports South, a firearm distributor. 49480 is the SS inventory ID for that firearm. Both Bud's and CTD use them and have similar contracts for pricing provided that they move a certain amount of inventory.

There are plenty of other examples. Go to the CTD handguns for sale page and note the five-digit number associated with each firearm. Go to Bud's page and enter those numbers into their search engine. You'll find the same firearm.

RB98SS
March 19, 2011, 01:04 AM
SS = Sports South, a firearm distributor. 49480 is the SS inventory ID for that firearm. Both Bud's and CTD use them and have similar contracts for pricing provided that they move a certain amount of inventory.

There are plenty of other examples. Go to the CTD handguns for sale page and note the five-digit number associated with each firearm. Go to Bud's page and enter those numbers into their search engine. You'll find the same firearm.

Appreciate the info, thanks.

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