is Buds Gun smoking crack, or do they just hate me?


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UpTheHill
March 31, 2011, 04:26 PM
I tried to order a kel tec from them.
I tried 3 times, never got an error, but it never took my order.
order status came back with nothing ordered message.

ok, I did get a message from them saying
---------
Dear Dave

We welcome you to BudsGunShop.Com.
blah blah blah

please send an email
to sales@budsgunshop.com.
-----------
ok, I send an email to sales@budsgunshop.com and get this in response.
"
WARNING!!! You have sent or replied to an email from our automated email response system. Our staff does NOT monitor or receive email messages sent to sales@budsgunshop.com.
"

***, you can't have it both ways, either they read their email or they don't.
I tried calling their number, but it just rings off hook, or I get a message saying they're not opened. tried to send something using their contact us page, and get nothing back.

GREAT customer service.

thanks for nothing, taking my money somewhere else.

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rocinante
March 31, 2011, 04:28 PM
bud's doesn't hate you, their computer software does. Do it old school, call them.

Hanzo581
March 31, 2011, 04:28 PM
Have you tried clicking the GIANT "contact us" button on their homepage and using one of those links to contact them?

UpTheHill
March 31, 2011, 04:37 PM
"Have you tried clicking the GIANT "contact us" button on their homepage and using one of those links to contact them?"

several times, I never got a reply from them, just a disclaimer about the massive amount of spam they receive.

"bud's doesn't hate you, their computer software does. Do it old school, call them."

I tried, but they forgot how to answer the phone.

Hanzo581
March 31, 2011, 04:40 PM
Try a different computer.

VT Deer Hunter
March 31, 2011, 04:43 PM
Computers mess up things big sometimes.

cskny
March 31, 2011, 04:50 PM
So you tried to submit the same internet order 3 times, then tried to contact them via email (computer) again.

Do you have a phone? They do.

BBQLS1
March 31, 2011, 05:01 PM
I'll be honest, I think you are throwing them under the bus without giving them a chance. There might be some issues with their computers and phones. It happens. Now if they actually did you wrong, I could see being upset. I don't see anything intentional.

BLB68
March 31, 2011, 06:36 PM
Do you have a phone? They do.



Funny that you should give a reply with such attitude after not reading the two places, one in the OP, where he said he attempted to call them on the phone. Not a very High Road response IMO.

Hanzo581
March 31, 2011, 06:46 PM
But it is "high road" to come in asking if a popular online retailer with many satisfied customers on this site if they are "smoking crack" because you are having computer/connection issues?

Come on buddy....

Dulvarian
March 31, 2011, 07:06 PM
I actually had a computer issues. It was my credit card that had issues. It kept trying to activate to some consumer fraud protection that I had never used (USAA). I figured it was the check card/debit card. So I tried the actual credit card. Same deal both times. E-check, no problem. And with the delay time finding out AFTER I ordered the only freaking scope rings that would fit the rifle were on back order, the e-check time didn't bother me.

JoeMal
March 31, 2011, 07:08 PM
My cousin just bought a Sig from them...e-check cleared 2 days after purchase, which then it went in the mail, and received by the FFL 3 days after that.

lead slinger
March 31, 2011, 07:41 PM
buds is good stuff you can find some good deals with them. i think i am on gun number 3 though them

BLB68
March 31, 2011, 08:10 PM
@Hanzo, no it's probably not very high road to voice a concern in the manner of the thread title, and there's nothing wrong with pointing that out. But that's not what happened in the post I was referring to.

As for Bud's reputation, that's up for debate. From what I've seen, they tend to approach their customer service the same way that any large warehouse store does, which can be pretty hit or miss at times. I think it's just something you need to deal with to get that huge discount (b/c CS costs money to provide), but it's understandable when someone else gets a bit riled about it. Nobody likes bad service or uncertainty in making a large purchase.

The-Reaver
March 31, 2011, 09:39 PM
I tried to order some mags from them, and it failed to go through. Next day I'm being charged $1 three seperate time's. We got it fixed but really guy's come on now.

Dstoerm
March 31, 2011, 09:46 PM
I have bought from Buds with great results.

There are not that many people that work there and they do get a ton of email and phone calls - I mean an unreal amount.

I clicked the "Contact Us' button to inquire about a specific rifle. I told them what I wanted and that I had a question. I also left my first name and phone number and asked for a call back when they got a chance.

A man from Buds called me back later that day and 5 days later I had a new rifle.

Maybe try giving your info to them and then have them contact you.

And, yes, computer software and intenet interfaces do have glitches, nothing personal.

-D

SSN Vet
March 31, 2011, 09:55 PM
for all the folks suggesting...."just pick up your phone and call them"... have YOU ever tried calling them?

Do it and then post your results.

I suspect you won't be able to get through to talk to a real person.

They're systems are obviously overwhelmed.

IMHO, it's time to put some of those profits back into the business.

writerinmo
March 31, 2011, 10:29 PM
Hints in contacting pretty near any business...

Don't call them on Mondays or Fridays. Everyone else has been waiting all weekend to call them, and their phones are swamped all day on Mondays. Fridays, most businesses are scrambling to get those "last minute" things done, and probably short handed due to people taking three day weekends off if possible. I like Wednesday mornings about ten AM to conduct my business, whether it is placing an order or trying to talk to someone regarding insurance, medical billing, my pension, you name it, this seems to work great for me.

Realize that in this time of downsizing, most businesses have laid off from 25% to 75% of the workforce that they had before and are trying just as hard to make ends meet as most of us are. That means that the person who used to just answer the phone is more than likely wearing three or four more "hats" now, and while your call is important to them, voicemail and email are being used more and more to filter out the BS stuff. AND... occasionally some of the important stuff falls through the cracks.

Hitting "reply" to an auto-generated email you received will result in a FAIL pretty much all the time, as it doesn't come from the email that you need to send yours to. Actually putting the address they tell you to in the "TO:" line of the message works much better.

Computers don't always work. Ask Bill Gates, he has made a fortune off flawed products. Computer ordering and billing programs work about as well...

cskny
April 1, 2011, 07:38 AM
for all the folks suggesting...."just pick up your phone and call them"... have YOU ever tried calling them?

Do it and then post your results.

I suspect you won't be able to get through to talk to a real person.

They're systems are obviously overwhelmed.


I've called them many times. Waited on hold sometimes, but no longer then any customer service number I call. Never had an issue getting them on the phone.

I've emailed them many times as well. Again, they have responded within a max of 24 hours. Never had an issue.

Just haven't experienced anything posted by the OP, sorry he's having problems.

Old Shooter
April 1, 2011, 07:47 AM
UPTHEHILL, Have you ever ordered successfully from them in the past? Or are you using a new computer this time? I'm just wondering if your security settings may be set in a way that is affecting the transaction.

These computers are just a passing fad anyway, by the time Obama is out of office we'll all be using spiral notebooks and #2 pencils. :)

Sebastian the Ibis
April 1, 2011, 07:52 AM
I've never had a problem with them,

But my LGS hates them and will not accept transfers from them, however if you tell him what you want He'll usually find it for you for the same price somewhere else for you. Works for me.

stonecutter2
April 1, 2011, 08:04 AM
Sounds to me like their ordering system isn't working.

I highly doubt it's the OP's computer.

Their email issue is something to bring up when/if you speak with them on the phone. That sounds all sorts of messed up - email us @ .... oh we don't read that email...confusing to say the least.

I wouldn't get so worked up, eventually you'll get through and get it all sorted out.

Bud's is a pretty ok place, from my experience with them. They did take awhile to ship my Rem 700, but i wasn't in a hurry.

FC
April 1, 2011, 12:23 PM
I've called them 2 or 3 times and got a human each time, the trick is to call them when they are actually open =P When they are open you are likely to get a busy signal a couple times before getting through but I've never had it just ring when they were open.

Hanzo581
April 2, 2011, 10:34 AM
Ok, they put a disclaimer on their site, due to a flood of fraudulent credit orders that have shut down the credit card payment option for the weekend till it is sorted out. I am glad I got my order in a few days ago.

Ledgehammer
April 2, 2011, 08:13 PM
Yup I just went to the website today and saw the banner. They are not accepting credit cards this weekend due to frauds. You can still get the 3% cash discount by paying via ach.

xr1200
April 2, 2011, 08:34 PM
Had the same problem , paid online by credit card, paid the extra 3 % . Got emails telling me they were still waiting for payment. Ended up needed to call them, and make sure order was confirmed. My problem with them was that I ordered a gen 4 glock 23 and they sent me a gen 3 model and we were never able to resolve the issue.

If you want a keltec, by it from cdnn investments they have better prices and they customer service is far superior to buds.

doc2rn
April 3, 2011, 12:18 AM
They have a giant banner up saying they are investigating CC fraud currently and are unable to take payments at the top of their page. Its not you they hate, its the system we all must work with. Wait until normal AZ business hours and give them a call.

Sunray
April 3, 2011, 12:34 AM
"...Computers mess up things big sometimes..." Machines don't make mistakes. Programmers screw things up, regularly, though. snicker.
Support your local dealers or they'll be gone.

ross22
April 3, 2011, 05:18 AM
for goods sake dont do busness with buds right now my c.c. just got jacked ive herd this has happend at buds before. people are not sure if its buds or not im sure it is. fraud or not my credit score is going to take a dive thanks buds ESAD

357Shooter
April 3, 2011, 06:41 AM
I just bought from them Friday, on the phone, took less than 10 minutes.

clutch
April 3, 2011, 11:01 AM
My card got killed also. Ordered a gun 2/15/11, Master Card called me 3/29 asking about a couple purchases that I did not make. Now I'm waiting for a replacement card.

Not to pile onto Bud,s since no one usually knows where a card got compromised I, wonder if I'm like many other other gun nuts, I order something against the card knowing that I'm working OT on the weekend and can pay the card off off after payday. Somehow those type of buys generally tend to be firearm related.

Buds did send me an email today notifying of the suspected breach.

Clutch

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