Problem with a S&W Bodyguard .380 - Just got back from S&W!


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usmarine0352_2005
May 4, 2011, 06:26 PM
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First off I'd like to say that the Customer Service from S&W has been great so far. I emailed them about my missing soft case yesterday (Sunday) and got an email today saying that a new one was in the mail. I called them about the problems with my gun and they are emailing me a "return label" so that I can send my gun in. My gun is S&W Bodyguard Serial# EAK. Let's see how long it takes to get the gun back and what condition it comes back in. Hopefully fully repaired.


Problems with my gun are:

1.) Nearly impossible to use Laser buttons.

2.) Slide releases when Takedown Lever is inserted.

3.) Hard to use Takedown Lever.

4.) Trigger is extremely heavy although it is DOA and not supposed to be the lightest.


So I talked to their CS guy and he told me to send it in. I'm fairly upset since this is a brand new gun that has never been fired, but what can you do. I told the CS guy about the DIY fix for the laser button, however, I said I didn't feel comfortable doing something like that. I don't want my gun being reliant on something I fixed and not the factory. I also said that some folks said they were getting a free mag or two for their inconvenience.

** He said that he has read the forums and read about the problems and solutions. (He said he read about the DIY laser fix). He also said that they don't send magazines with guns unless someone's gun is out for an extended period of time like 6 months. And that if they gave everyone free magazines it would be extremely expensive for S&W. (Which I can understand.)


I thought it was interesting that they read the forums (Bodyguard .380 forum). Well, I hope they learn some good stuff from these forums. I also hope I get my pistol back in timely manner.



I've only bought 2 new guns on my own and both have had problems. One was this S&W and the other one was a Browning X-Bolt rifle. The Browning had rust on the bolt and it didn't operate smoothly. So I'd say every gun company can have its share of problems.



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Got my SW Bodyguard .380 back today. Sent it on the April 12th and got it back on May 5th, about 3 weeks.



All of the problems appear to be fixed. Laser is easy to turn on, slide doesn't slam forward when TD lever is put in place, and the trigger appears to have been lightened and smoothened. Great work S&W!!!!




Also, they sent me a new soft case (original was missing) and 2 new spare magazines!



I've got nothing but praise for S&W's customer service!


.

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SwampWolf
May 5, 2011, 04:03 PM
It goes without saying that the best cs is the one where you don't need it to start with. Absent that, the next best is exemplified by the service you received from Smith & Wesson. In my opinion, their (and Ruger's) cs is tops in the industry. I'm glad you shared your positive experience because, it seems, most people only report their bad experiences (just human nature, I suppose) which can skew the overall impression and reputation of some cs departments.

wally
May 7, 2011, 07:07 PM
and 2 new spare magazines!

Kind of make me wish one of our two BG380s were defective :)

I've had nothing but great results from S&W customer service, although in my experience, 3 weeks door to door is slow for them!

MICHAEL T
May 7, 2011, 11:42 PM
May be they should fix the quality control at the factory. Their aware of these problems. Then they wouldn't have to spend so much on mags and shipping . To repair what should have never left factory.

Remllez
May 8, 2011, 03:27 PM
Agree with Michael T,

Quality control is lacking,but in Smiths defense so is Taurus quality control. These particular problems are well known and yet these guns ship? At least Smith has decent customer service but like someone said before it's better not to have to use it.

Glad everything worked out in your case.

usmarine0352_2005
May 8, 2011, 04:44 PM
.


The laser button on the left side seems to be hard again, but they sent me two new buttons. I'll put one of them on.


.

wally
May 9, 2011, 02:09 PM
May be they should fix the quality control at the factory. Their aware of these problems. Then they wouldn't have to spend so much on mags and shipping . To repair what should have never left factory.

Unfortunately "modern" manufacturing technology has made production so efficient that a typically 3-5% return rate is acceptable. Slowing production for better "quality" to reduce returns is counter productive in the overall scheme of things. As long as the after sale support is good, the system works well overall, and 95+% of the customers don't need to return their purchase.

Monster Zero
May 9, 2011, 10:51 PM
I have one and I have no problem with the way it shoots, but the laser is quite dim. You have to be in a dark room to notice it. Actually it stopped working the last month or so.

gym
May 9, 2011, 10:54 PM
Smith is one of if not the best service out there.

Capp35
May 10, 2011, 05:38 PM
I have one and I have no problem with the way it shoots, but the laser is quite dim. You have to be in a dark room to notice it. Actually it stopped working the last month or so.
This may be a stupid question, but have you checked your batteries?

Sounds like the symptoms.

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