Mossberg: customer support fail, 590: left handed fail


PDA






RobV
May 6, 2011, 11:30 AM
So I got a Mossberg 590 (with a stock SpeedFeed stock) as a gift recently...

http://a4.sphotos.ak.fbcdn.net/hphotos-ak-snc6/222549_10150558620480252_587880251_18461202_464336_n.jpg

....and brought it to the range to fire off a few rounds of (extra) high brass slugs (Remmington 1oz Sluggers, on right)...

http://a6.sphotos.ak.fbcdn.net/hphotos-ak-snc6/222160_10150567336380252_587880251_18572975_1079283_n.jpg

....on a day I was pretty busy, but I still wanted to fire it because I was excited about it.

After about 35 rounds, I decided I would quit because my cheek was sore and my shoulder was pretty sore as well. This is somewhat normal for me, but usually it happens after a lot more rounds. That is because I don't normally shoot slugs, and as you can see, these pack quite a bit of powder in them.

My shoulder is also a little weak from surgery years ago, and a motorcycle accident last year. So when it gets a little sore, I ease off it. No big deal. Gun action worked great, it shot where I pointed it, I liked the angles, etc.

My cheek, though, was REALLY sore. Again, when I hold a shotgun, I pull it tight against my shoulder, and I put cheekbone hard against the stock, so the whole thing is tight against me. The problem was the SpeedFeed stock, which apparently was designed for right handers, had a big hole and a sharp edge right where my face is supposed to be, when I shot the gun left handed.

At first I just ignored the pain, but by the time I got home my face had swollen up like a bee had stung it. I thought I might have actually chipped a bone. 6 days later the swelling has gone down to the point where only I notice it when I smile, but I'm not ready to go back to the range yet, even if I find a new stock for the gun, which apparently what I need to do, since they don't offer a 'plug' to fill that hole in.

Anyway, in my search to find an aftermarket plug, I saw (here and other places) where other left hand shooters experienced the same thing, except no one had a solution, other than replace the stock. I found this quite annoying since the gun was billed as friendly to lefties and decided I would fire off a complaint to Mossberg so they knew there was a fairly serious issue with the gun right out of the box that required an additional purchase to solve it.

It read the following:

----- Forwarded Message ----
From: RobV
To: service@mossberg.com
Sent: Sun, May 1, 2011 11:40:35 AM
Subject: I just shot my brand new Mossberg 590.

I just shot my brand new Mossberg 590. I am left handed. Do you know what my
next sentence is going to be?

a.) you ruined my gun
b.) I now have an egg on my cheek and I think I possibly chipped my cheekbone
c.) I can't go shooting today because of b.) and a.)
d.) you should fire your engineer
e.) you should offer a plug that will cover the hole you put in my stock
f.) you shouldn't put this on a gun that is billed for left and right handers.
g.) I'm pissed in general at Mossberg, and Speedfeed in particular.
h.) all of the above.

...if you guessed 'h.)' then you have heard this all before and still have not
done anything about it.

RobV

...granted that may be a little harsh, but I'm now faced with buying a new stock... and my face is seriously swollen, which is preventing me from going back to the range.

A few days later I finally got the following reply:

From: "XXXX, XXXX" <XXXXXX@maverickarms.com>
To: RobV
Sent: Thu, May 5, 2011 9:16:48 AM
Subject: Mossberg

Good Morning;

Thank you for your email. Let me start by asking you if you are saying that there has been physical harm done to you. (You wrote: 'I now have an egg on my cheek and I think I possibly chipped my cheekbone'). Has there been physical harm done to you?

Mossberg does not produce any left-hand models and we do not proclaim to manufacture left-handed models. Please verify for me if there was physical harm done to you.

XXXXXX XXXXXX
Product Service Rep
Maverick Arms, Inc.
Authorized Mossberg Service Center
1001 Industrial Blvd
Eagle Pass, TX 78852

...now, I don't know about you, but when someone tells you they possibly broke a bone using your product, you should ask them how they are now, first... not ask them to confirm their injury in the past. There should be some sort of compassion involved, even if it doesn't confirm or deny anything. That's just normal customer relations. I have no intentions of filing suit, I just wanted them to know what happened, why it happened, and how they might fix it.

The second part, though, that they do 'not produce any left-hand models and [they] do not proclaim to manufacture left-handed models' is complete nonsense, in my opinion, so I wrote them back...

----- Forwarded Message ----
From: Rob
To: service@mossberg.com
Sent: Thu, May 5, 2011 2:08:51 PM
Subject: I just shot my brand new Mossberg 590.

Hello XXXXX,

>Please verify for me if there was physical harm done to you

5 days later, it is now only sore if I touch it. The swelling has gone down to the point that I can only tell if I smile....and then it feels a little stiff. So there was aparently no PERMANENT physical harm done... but yes, originally after shooting 35 slugs (gun held tight, cheek tight to the stock) I walked out of the range early (after 20mins) because my cheek had already started to swell like a bee stung it, and I was genuinely concerned I may have actually broken something.

As far as what you said about not producing, nor claiming to produce left handed models, this is completely untrue.

On page: http://www.mossberg.com/products/default.asp?id=5&display=feat
...under 'Features', you will see: "Ambidextrous, thumb-operated safety".... which is repeatedly referenced in the copy of other pages such as: http://www.mossberg.com/products/default.asp?id=32
...by saying "The receiver-mounted safety is convenient for right or left-handed shooters", which unquestionably implies this gun was intended and marketed as a left handed gun.

And if there is any doubt whatsoever, then I will point to the picture on the 590 product page of a man shooting the 590 left handed with his cheek pressed to the gun...

Page: http://www.mossberg.com/products/default.asp?id=5

http://www.mossberg.com/images/flavor_heroes/5.jpg

In addition, on your 'Selecting the right shotgun page' located here:
http://www.mossberg.com/content.asp?id=528&section=safety
...You will read: "In fact, our 500« and 590« model military shotguns are the only pump-actuated shotguns ever to pass all stringent U.S. military Mil-Spec 3443 requirements" ...and as far as I know, one of the Mil-Spec 3443 requirements is that the shotgun can be used left or right handed.

...so please do me the favor of not adding insult to injury, and tell me this gun is not clearly marketed to left handers.

Anxiously awaiting your response.

Rob V

...now, in retrospect, I don't know if Mil-Spec 3443 actually said it needs to be able to be fired left handed, but I thought that was part of the write up. If that is the case, then that means they are saying this gun meets the specs, when it actually doesn't, when its sold in its stock configuration.

But either way, they DEFINITELY show a guy shooting THAT gun left handed. And while a right hander might not notice something like that, a left hander does. And that image... along with "Ambidextrous, thumb-operated safety", and "The receiver-mounted safety is convenient for right or left-handed shooters" (which is written in the copy on other extremely similar weapons).... basically says, this gun was both designed and marketed explicitly to left handed shooters, and it was the deciding factor on buying this gun over other comparable guns, which were never billed as being lefty friendly.

...so I'm anxiously awaiting their reply, and thought others might want to listen in on this as well.

If you enjoyed reading about "Mossberg: customer support fail, 590: left handed fail" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
teumessian_fox
May 6, 2011, 11:39 AM
I'm a southpaw shooter. I personally would never fire a gun like that simply because I'd never be able to get a cheek "weld" w/the stock.

But I'm curious. For tactical purposes, isn't it customary to learn to shoot the weapon from both sides? In case of injury, concealment, etc? What do they do then?

quatin
May 6, 2011, 11:46 AM
Can you put a cheek weld pad to it? My face hurts in general when I get it tight on any rifle with power.

http://ecx.images-amazon.com/images/I/31Y9er7t-UL._SL500_AA300_.jpg

RobV
May 6, 2011, 12:22 PM
>I personally would never fire a gun like that
Well, it was sent to me as a gift, and when I rested my cheek on it in my house, everything lined up, and while I noticed the indentation, it didn't seem to affect anything. Sometimes lefty work arounds might not be 'ideal', but I didnt think it would actually be a 'problem'.


>My face hurts in general when I get it tight on any rifle with power.
yeah, mine too.... but it's that kinda 'good hurt', usually... like when you lift weights; it's a pleasant reminder you actually did something. This was beyond that feeling. And my face swelled up to the point people took one look at me and asked me what happened. That is definitely not normal.


>Can you put a cheek weld pad to it?
yeah. I'm also just thinking about filling up the hole with some silicone, or maybe fiberglass or epoxy, and making it flush. Its shooting where I point, so I dont want to adjust the angle too much.

grubbylabs
May 6, 2011, 12:35 PM
I would fiber glass it or epoxy it. I don't think I would use silicone.

But I do think you have a legitimate complaint.

Nushif
May 6, 2011, 12:36 PM
Keep in mind that the guy in his vest and kevlar probably *doesn't* have his cheek on the stock. It's pretty darned hard to do that.
Also, simply because there's a picture in some random catalog of a guy shooting lefty doesn't mean it's specifically marketed to lefties, neither is the tang mounted safety. It's like saying "lefties can drive this car, too!" Well no duh!

I feel your pain, but that initial e-mail doesn't bode well for your treatment. 8) Respectful treatment goes both ways and some random customer telling Mossberg to "fire your engineer" is err ... I dunno.
What I'm saying is if I was some random customer service person and I opened that e-mail what my course of action would be is to check for liability to Mossberg (which they did), express my condolences and advise you to buy a new stock without the hole so you don't hurt yourself anymore.

I mean at a certain point I really do have to question what we as a consumer base expect from customer service.
Can you outline what they *should* have done?
Pull all of them off the shelves? Fire their entire engineering team? Give you a custom made Mossberg 590 for lefties made by a master gunsmith?

Like I said .. I don't wanna down you ... but man. It's a Mossberg, not exactly a 13.000 dollar Beretta custom fitted with your measurements in mind.

RobV
May 6, 2011, 12:40 PM
...and obviously I can buy a synthetic stock (http://www.google.com/products/catalog?q=Mossberg+590+stock&hl=en&um=1&ie=UTF-8&cid=4320516907782210109&sa=X&ei=OxXETf-0KMGa0QGY9bS2CA&ved=0CHwQ8wIwBQ#) for ~$50

...I just don't think they should bill this as ok for left handers. For right handers, I'm sure it's fine because the other side has the hole much lower because they staggered the tubes to save space.

But this stock should be an aftermarket customization. It should just come with a standard stock... or they should say, 'right handed only'.

RobV
May 6, 2011, 12:50 PM
>simply because there's a picture in some random catalog of a guy shooting lefty doesn't mean it's specifically marketed to lefties.
First, it's not a 'random' catalog... it's the manufacturer's product page, big difference. And that is indeed there for marketing purposes. They want you to know it's a tactical gun.

>"The receiver-mounted safety is convenient for right or left-handed shooters"
Again, they didn't HAVE to say it was 'convenient for right or left-handed shooters'...but they did... not me.

>Can you outline what they *should* have done?
1.) they should have tested their product, recognized it's limitations, and either re-engineered their product, or disclaimed it, or at least not explicitly used marketing copy and images to promote it to left handed users.
2.) Now that they are in production, they should take feedback such as mine, and fix the issue.
3.) In the short run, they can create a plug to snap into the hollow area, to retroactively solve the issue.

Nushif
May 6, 2011, 01:15 PM
Again, simply because the guy in the picture is shooting lefty doesn't mean it's designed for lefties.
You know what they tell you about SAWs and Lefties? "Welcome. Today you're a rightie."
Why? Because you *can* use the SAW left handed. But that doesn't mean it'll be pretty.
Or should they simply toss a kickass action picture because the guy they filmed happened to be shooting it lefty?

What they said about the tang mounted safety being convenient for left handed users is true. In legalese terms they didn't say "the shotgun is designed for left handed users."
They said, which is a truth, that a tang mounted safety is convenient for left handed users.
My PT911 has an ambidextrious safety too, but it's not a weapon "engineered for lefties." Because if it was ... it'd eject leftward!

Secondly, they probably did test their product, but their tester probably realized that that edge felt kinda funny on his face and modified his technique. Which is clearly not something you did.
Should they take feedback and fix the issue? Sure! How do you propose they fix the issue of you not getting your face off the sharp edge?

I understand you want to shoot a different gun the same way you shoot your other guns, but I simply can't say that I shoot all my guns the same. Not happening. Not possible.

Although should I buy one of those I'd buy a plug too for the side I'm not using. Same as the plug on my Glock to cover the funky looking hole.

So yeah, sorry to not be overly sympathetic, but having learned to adapt to different guns in the Army a little bit I am kinda a little amused. My opinion here ... remember ... opinion is that you're one stubborn goat and well ... I would have moved my face off the stock a little bit. O.<

Okay. I'm done. 8)

RobV
May 6, 2011, 05:17 PM
>Although should I buy one of those I'd buy a plug too for the side I'm not using.
They don't make one. I looked. I would have bought one.

>"engineered for lefties."
I have a Weatherby .270 that is truly left handed. I wasn't requesting something like that. I was asking for something I could shoot out of the box without modification.

RobV
May 6, 2011, 05:50 PM
ok, I just had a nice conversation with the customer service manager who apologized for what his staff said, and he offered to send me a simple stock at no charge.

I then offered to exchange mine, because it was like new, and obviously of value to the vast majority of people who shoot that gun.... just not me... and that I'd pay to send it to them too. I didn't call them to get any free stuff or a tshirt. I called because they need to understand they weren't doing us lefties a favor by adding a fancy stock to the base model. Fancy stocks are modifications... and obviously, this gun is geared to as much stuff as you could want to put on it. But somewhere down under all that crap, should be a plain shotgun.

I also explained how in the future they could just offer a plug for left handers so they wouldn't have that issue. He seemed to like that idea and that ideally you could just snap it in and out the same way you would a shell.

He was definitely a good guy. Made sure I had his direct number, etc. He understood what I was saying. You want to be happy with a gun right out of the box and modify it if you WANT to, not because it might hurt you. And while I do agree you need to get used to any gun before it's really yours, when I raise my shotgun with a conventional stock, I want to hold it tight against my shoulder, with my cheek hard against the butt, because that is the safest most accurate way I can shoot one repeatedly. And the overall contour of the stock was designed with this in mind, and it compromised this when they decided to make an unsymmetrical stock, just so it could accommodate 4 rounds in an unconventional manner.

Anyway, the solution for lefties might be ordering it with the base stock straight from the factory until they either modify the angle of the staggered magazines, or make a plug for the cheek rest on the right side of the gun.

catnphx
May 6, 2011, 07:16 PM
LOL ... sorry, this thread is absolutely funny. What did you expect putting your face on an opening in the stock while shooting slugs. :confused:

Unless I missed it, you didn't accept any part of the blame and then you blamed Mossberg for advertising left-handed guns. :cuss:

rc109a
May 6, 2011, 07:26 PM
I have went through this time and time again with my father. I find a nice rifle and forget he is left handed. Then I end up taking it back or extensively modifying it so he can use it. If the stock fits a Moss 500 and you want to sell it let me know. I could use one for work. Glad to see this worked out for you....

Robert
May 6, 2011, 07:32 PM
Glad to hear Mossberg took care of you.

I would have just replaced the stock. As the shotgun was a gift you'd only really be out the price of the new stock. I have the speed feed on my 590 and find it's usability to be marginal at best. I have done some work on getting to know it but would much rather use a belt mounted shell carrier. They are much faster and easier to use.

22-rimfire
May 6, 2011, 07:50 PM
I feel your pain. Sounds like a great way to loose a crown. I personally would not put a strong cheek weld on a shotgun I'm shooting slugs with unless it is a single shot at a deer in a hunting situation.

mustang_steve
May 6, 2011, 08:28 PM
Rule 1 of support (different field, same business) is to never even touch an issue that's out of scope.

If they don't offer a left-hand model, that's the first thing to get out of the way. However a "I hope you feel better" would have been a good opener.

Problem is a "I'm sorry you're hurting" quickly gets interpreted as a claim of responsibility by some, so sympahy is rarely handed out.

....just a little insight on the mess. Personally, I think a trade in discount on a dual-comb stock shouldn't be that bad a request.

john81276
May 6, 2011, 08:47 PM
In fairness to the manufacturer, I believe they offer it without the speedfeed stock, so to say it comes on the base model might be stretching it.

I also think it's a bit unfair to them that there's now a thread about how their customer service "failed" when in fact, they DID rectify the problem. Perhaps it would be appropriate to change the original post title to reflect that.

Vin
May 6, 2011, 09:09 PM
Hey, thanks for sharing this. I'm a left-handed shooter as well, so I know where your coming from.

I deal with angry e-mails on a daily basis. Rants, blaming, or yelling rarely helps. You know what does? A short e-mail saying what happened and what I can do to fix it.

If you had said something like, "AB broke when I did X & Z, I should get a 20% discount." Even if I don't believe your story and just so I can move on to the next issue, I'm going to give you a discount.

Wrong photos and typos happen on websites all the time. That's why most sites have a privacy and TOS page. Heck, I recently seen a Microsoft ad in a magazine that had a Apple computer on it.

If I gotten an e-mail like yours, I would immediately think you were the type of person that would file a lawsuit. At that point, I would refer to my company's legal department, then explain to you how we are not responsible and polity tell you to have a nice day.

You can probably still get something out of it. But I would stop e-mailing. Instead, pick up the phone and call. Be nice and have an idea of what you want them to do. Don't worry about trying to prove your point, they don't care. Just tell them how they can make you happy. If its reasonable, they will probably do it.

ny32182
May 6, 2011, 11:39 PM
I didn't read the entirety of the first post, but as a lefty, what I did was order my 590 with the regular stock.

If I had received it as a gift with the speedfeed, I would have just ordered the regular stock and swapped it out. I doubt the regular stock can cost very much, and it works fine for lefties.

mnrivrat
May 6, 2011, 11:50 PM
:scrutiny::scrutiny:

Gato MontÚs
May 7, 2011, 05:46 AM
I was asking for something I could shoot out of the box without modification.

And that would be the model without the speedfeed stock. Here's one off Ebay for only 25 bucks. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200604923934#vi-content

I really don't understand what the problem is here?

AethelstanAegen
May 7, 2011, 06:30 AM
I don't know...it sounds to me like Mossberg has been more than fair here. Your first email gave them no real info other than that you were annoyed about something but never clearly told them what. Given that you gave them no real info, I'm not surprised their first response was to ask for information about what injuries you may have sustained. From the info you gave, it doesn't sound to me like Mossberg bills that gun as a lefty in anyway...the info was specifically about the safety which is indeed ambidextrous.

I can completely understand your frustration. It's never fun to get a gun that doesn't totally work out (and I can only imagine how annoying it must be to be a southpaw in right-hand centric gun world). That said I've always found the best way to deal with any customer service is to clearly and calmly lay out your complaint (ie, I'm having X problem because of design feature Y, what can be done to fix this?). It's always worked out really well for me and when you approach the issue rationally and with as much detail as possible you can often shorten the time until things get sorted out (no customer service representative is a mind-reader and so if all they're getting is anger from you, they can't really help you). If they then blew you off after you gave them all the information, that'd be one thing, but it just doesn't seem to be the case here. I'm glad it sounds like it's going to work out in the end.

Fleetman
May 7, 2011, 08:44 AM
geez....I don't know about this one. I normally shoulder a firearm BEFORE I purchase it. I would have thought the Speedfeed port would be felt (and the anticipated result) long before I fired the first round.

My son is a southpaw and we have certain firearms he doesn't care to shoot simply because they're not comfortable.

35 shotgun slugs in 20 minutes?? And that's Mossberg's fault?? I believe Mossberg claims the shotgun can be fired left-handed which is true since you did it but I haven't seen any wording that Mossberg says it's comfortable to shoot left-handed, or right-handed for that matter after 35 slugs.

I shoot a .458 Lott on a regular basis but just because there's 20 rounds to a box doesn't mean I have to fire all 20 rounds....I shoot until my comfort level is reached. I think Mossberg went above and beyond satisfying a customer who obviously purchased the wrong firearm for THEIR expectations.

Fleetman
May 7, 2011, 08:55 AM
Edit....I just noticed after re-reading your post that the Mossberg was received as a gift. However, I still stand by the rest of the stuff I wrote. Once you shouldered it, you should have anticipated what was going to happen.

22-rimfire
May 7, 2011, 09:03 AM
If I gotten an e-mail like yours, I would immediately think you were the type of person that would file a lawsuit. At that point, I would refer to my company's legal department, then explain to you how we are not responsible and polity tell you to have a nice day.

That was pretty much my initial reaction as well. I don't think you meant it that way, but I would have moved the correspondence away from written form (email) to verbal until more information could be obtained. Otherwise, it would have gone to the lawyers to deal with and you would not have gotten much "help" from customer service until directed to do so from the legal department. That is of course unfortunate, but we live in a world where there are so many people looking for a score and I totally guard against such scenarios even if I am in the wrong. Traffic accidents are a good example... you have a fender bender and it's my fault, so I own up to it and give you my insurance information and say I made a mistake (even if you did something unpredictable and the accident resulted). Next thing I know, I get sued for a couple $100 thousand. I already admitted fault and now it is a matter of "how much".

HOOfan_1
May 7, 2011, 09:19 AM
I don't see any problem with Mossberg's response to you. They were not rude, they did not blame you for anything. They simply asked you for more information.

Your initial e-mail was full of hyperbole, and not much information that would have been of use to them in figuring out how they could make it right for you.

45_auto
May 7, 2011, 09:43 AM
You sent them a smart-ass email. You got a more civil response from them than you would have from me under the same conditions.

As you get older and wiser, you may learn the value of this old saying:

http://www.usingenglish.com/reference/idioms/you+can+catch+more+flies+with+honey+than+with+vinegar.html

x1wildone
May 7, 2011, 10:16 AM
I think RobV is going to give us lefties a bad rap.

RobV
May 7, 2011, 11:47 AM
john81276, you are right they finally called and looked into the problem, so I edited the title of this post.

As far as knowing what would happen when I shot it, as I already explained, when you put it up against your face, it felt ok and there was no indication it would be a problem. Had it not been a gift, and I walked in the store and pulled it up to my shoulder, I would have noticed it, but again, since the comb line is still intact, and the indentation is just below it, I would not assume it could actually hurt someone by shooting it in standard fashion.

I say this because I have no experience with a gun that can cause damage to a left hander upon shooting it. I have experience with our fully automatic weapons, which sometimes burn my arms with hot brass. I have had to stick my finger all the way through the trigger and back around to select the fire position on a Remington pump (which is awkward as it is potentially dangerous) and I've learned to rearrange my fingers to operate the other 55+ guns my father and I own, and shot, since I was 6years old.... but I never shot anything that I would warn another left hander about until now. Get me? This wasn't uncomfortable. This wasn't awkward. This was dangerous. And there was very little indication that there might be a problem until you started firing it.

As far as me loading the gun 4 times and shooting it, instead of realizing something was really wrong on the first shot, I don't know what to tell you. If you ever shot slugs before, or even looked at the brass, you know it's going to kick like a mule. If you are surprised that shooting something that can shoot through concrete walls and engine blocks actually kicks, then you are an idiot. And if you arent shooting with your cheek to the stock, you aren't ever going to hit anything reliably. So, yeah, I was expecting the kick, I was expecting to be sore a little bit, and maybe even a little bit more than normal. That's just the nature of shooting. If you aren't ready for that, go home and watch it on TV. Once I shot a few rounds through it, I'm already in another mindset and my cheek was already numb kinda. It's not like I took one shot and immediate screamed in pain. I was concentrated on my groupings.

As far as you guys that just cant let go that while they did not say this gun was explicitly engineered for the comfort of left hand shooters, I never said they did. Repeatedly. What they do is show only one picture of the weapon in use... and it is being used left handed, at the shoulder. They tell you it has an ambidextrous safety which I quote is 'convenient for right or left-handed shooters'.

So, you tell me what that means, if not that this gun can be shot using your left hand on the trigger. That with out any hands on the trigger I can use a finger on my left hand to actuate the safety? Maybe they should say that I can use my pinky finger too then? Or my toe on my left foot? Also, if you know that gun, then you also know that if you put a pistol grip on it, that safety is not ideal for left OR right handers (just look at it) because it really wasn't engineered for that grip, although it is offered as an aftermarket product.

As far as my initial email to them, I wrote that with my left hand:)

RobV
May 7, 2011, 12:30 PM
And, hey, to all you people that are addressing my attitude, writing skills, diplomacy, age, or the color of my shoes, I'm here to talk about guns. And this one set up by default to potentially hurt left handed people. You take that for what its worth.

And I'm 40 years old. I hunt deer and small game. And I'm not an idiot so if anyone wants to give me life and etiquette lessons, you can find my contact information here (http://www.linkedin.com/in/rvalli/).

Otherwise, contact me about gun related stuff:) Especially if you live in South Florida, because I'm looking to meet some people that would like to discuss guns, because I'm excited to get the new stock and go shooting clays next weekend when my cheek heals up:)

Look... I was pissed off and looked like I had a root canal. That stock shouldn't be shot by left handers, imo. These don't have to be mutually exclusive events.

Fleetman
May 7, 2011, 01:39 PM
quote - "I have had to stick my finger all the way through the trigger and back around to select the fire position on a Remington pump"

Are you talking about an 870? Wow! I'm just....well, let's just say I'm shaking my head. I think the problem is rooted much more deeply than a Mossberg stock.

Guy de Loimbard
May 7, 2011, 02:38 PM
Mossberg should mark the stock as "for right handed use only"? You should have been able to figure that one out yourself. That makes about as much sense as shooting a right-ejecting bullpup and complaining about brass in the face.

This gun wasn't designed to hurt left-handed people. It was designed so that a shooter could store extra shells in the stock for a quicker reload. Since most shooters are right-handed, the outlet for the shells is on the right side. It is an accessory, not a booby trap. Whether the gun has an ambi-safety is of no relevance as to which stock is on it. Use some discretion.

I agree with x1wildone, you give us lefties a bad rap.

RobV
May 7, 2011, 03:31 PM
>It was designed so that a shooter could store extra shells in the stock for a quicker reload. Since most shooters are right-handed, the outlet for the shells is on the right side.

It sounds like you are unfamiliar with this stock, it hold two on both sides. The port for right handers is lower on the stock, which exposes more plastic on that side. The one on the other side is nearer the top. The design is unsymmetrical. My point is that it appears not to be as big a issue as you think, as long as you dont actually shoot it.

Valkman
May 7, 2011, 03:57 PM
I too have a shoulder that gets sore after a few rounds with the Mossberg so I put a Knoxx recoil-reducing stock on it and can shoot as much as I want.

Even though Mossberg sent you a stock it doesn't solve the problem of your shoulder hurting.

http://www.amazon.com/Knoxx-Mossberg-Stock-Md-05200/dp/B001MVIJAE/ref=sr_1_5?ie=UTF8&s=sporting-goods&qid=1304794475&sr=1-5

RobV
May 7, 2011, 05:22 PM
I had rotator cuff surgery a while ago, so you have my intention:D

But for now I think I just want the normal one and just see how that goes. I like the gun. So just a simple stock should be fine for me and if it causes me issues, then it will be because I'm having fun enough to warrant a 'comfort upgrade':)

My real goal is just get a bunch of rounds through it every which way, with every kind of target and load, etc., then go pig hunting. I just need to get some time with it then I'm ready to go.

RobV
May 7, 2011, 05:55 PM
Just got an overnight package with the new stock; epic customer support save:)

I swapped the stocks out, and wrapped mine back up, and it's headed back to them on Monday...

FIVETWOSEVEN
May 7, 2011, 06:12 PM
My brother has this stock on his 870 and its fine to fire it right handed but when I shouldered it once left handed I could feel that it wasn't gonna work like that.

Zach S
May 7, 2011, 08:11 PM
My brother has this stock on his 870 and its fine to fire it right handed but when I shouldered it once left handed I could feel that it wasn't gonna work like that.Same here...

If you enjoyed reading about "Mossberg: customer support fail, 590: left handed fail" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!