Real-life Dillon No-B.S. Warranty write-up


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UltimateReloader
July 6, 2011, 10:54 PM
Hey guys- my friend Lewis Curtis had a pretty major incident with his Dillon reloading press, and we fully documented the before and after situation with the Dillon No-B.S. warranty. The results were pretty amazing.

Here's the write-ups:
Dillon No B.S. Warranty Part 1 Before (http://ultimatereloader.com/2011/06/27/dillon-no-b-s-warranty-part-1/)
Dillon No B.S. Warranty Part 2 After (http://ultimatereloader.com/2011/06/30/dillon-no-b-s-warranty-part-2-after/)

Lewis sent in the press on his own, Dillon did not know this was being documented...

Thanks,
Gavin

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Hondo 60
July 6, 2011, 11:15 PM
Very impressive!

UltimateReloader
July 6, 2011, 11:17 PM
Hard to believe, especially since he was not the original owner!

Tim the student
July 7, 2011, 12:46 AM
Great CS.

Pic of said dog?

Galil5.56
July 7, 2011, 08:00 AM
The Dillon no B.S. warranty was a huge reason I switched from Lee 17 years ago for my progressive needs, and thought it might be too good to be true at the time... It's true. Needed to use it twice in all those years/tons of ammo, and in one situation only because they insisted! Best progressive presses IMO, and a service standard that forced the others to at least try to be as good.

As for the articles, I have read similar over the years in the "Blue Press"; such as burned up in a fire units replaced for free, even one shot up in a robbery attempt that was replaced.

jmorris
July 7, 2011, 08:43 AM
I didn't hit the linked info but no BS pretty much sums it up. I have a few that are over 20 years old and have been back a time or two for rebuilds and they even pay for shipping back to me.

amlevin
July 7, 2011, 12:05 PM
No mention of what happened to the dog?

Jesse Heywood
July 7, 2011, 08:59 PM
No mention of what happened to the dog?

The dog was absolved of all sin since Dillon did such a fine job on the press. The same can't be said for the cat he was chasing!

mwsenoj
July 7, 2011, 10:00 PM
I have an even more extensive repair job needed for the XL 65o that my dad just gave me. This has given me hope and motivation to get that machine packed up and sent out! Any idea of the total time of the return/repair/sendback?

Dapperdan
July 8, 2011, 09:37 AM
I've owned a SDB for 20 years and a couple of hundred thousand rounds. The design is ingenious. I've broken some small parts and some big(operating handles)parts. There simply is no finer machine out there, nor is there anyone who can top their warranty. When I called once about something and I suggested it might be time for a new machine, to my surprise, customer service indicated there was no need for that, they could fix anything until death do us part. Very impressive and knowledgeable staff. I have an RCBS single stage also, but blue is THE only other color you'll see on my bench. Best wishes.

Sig88
July 8, 2011, 11:08 AM
Wow that is some pretty great service

digbmx4130
July 8, 2011, 12:01 PM
That is why I bought a dillon.

Uniquedot
July 8, 2011, 12:26 PM
I was surprised to see the plastic shattered like that. I thought for what they charged for it that it was from some far away galaxy where blue plastic was unbreakable. I guess it doesn't matter if it's blue, red, or black...plastic is plastic, but that blue die ain't cheap!:D

Y-T71
July 8, 2011, 02:17 PM
I have a Dillion SDB that I purchased used (from a friend) more that 20 years ago. I have loaded tens of thousands of rounds in 7 different calibers with that machine with only routine maintenance.

A couple of months ago, while changing toolheads I had a heli-coil come out of the frame (the frame is aluminum) and when it did it stripped the threads in the frame itself.

I called Dillion and talked to a very friendly and helpful representative named Dave who instructed me to box it up and send it back.

When it returned they had replace many small parts ie; washers, bearings as well as the entire small pistol priming system and powder measure (neither of which I had been having trouble with, but someone there must have saw something about them that they didn't like) as well as the frame

Cost to me: Nothing! "Paid in Full" printed on bottom of invoice!

I have heard stories like this many times (my two shooting buddies have Dillion presses and can share similar stories of Dillions CS) and because of that, when it comes time to buy another press(I've got my eye on a 550 or 650) there will be no question as to what "color" I will be laying down my hard earned money for!

Uniquedot
July 8, 2011, 02:34 PM
I called Dillion and talked to a very friendly and helpful representative named Dave who instructed me to box it up and send it back.

Wow Dillon precision repaired a Dillion press at no charge? :eek: that is impressive... wonder if they repair any other brands at no charge? :D

Y-T71
July 8, 2011, 02:57 PM
Wow Dillon precision repaired a Dillion press at no charge? :eek: that is impressive... wonder if they repair any other brands at no charge? :D

Not a big Dillion fan I'm guessing...You sure got the sarcasm thing down though. You should be proud.

Now just let me add the smiley icon...:D there we go... now nobody will suspect me of being sarcastic either ;):p:neener:

Uniquedot
July 8, 2011, 03:27 PM
Not a big Dillion fan I'm guessing

Not that I'm not a fan. I have seen lots of reference to Dillion presses i just have never actually seen one. Personally i use a Leigh press. :D

Y-T71
July 8, 2011, 04:23 PM
It's my opinion that most of todays reloading machines from all "name brand" manufacturers work very well.

It also seems that most of the manufacturers also have very good customer service.

While some machines may have particular "quirks" in their set up or operation they all do the same thing and appear overall to do it well.

I believe you could put them all in a hat, shake them up and whichever one you pick would serve you well.

Choosing a press now, in my opinion, depends on other, less tangible qualities. Parts availability for instance. A friend of mine with a "red" press was unable to get a shell plate for quite some time and was VERY unhappy with the responses he was getting upon inquiry at the factory.

Customer service is another quality people look for when making the kind of investment that reloading equipment requires.

When purchasing a machine that could be used for decades, a lifetime warranty makes a lot of sense.

I for one (and it appears I'm not alone) don't mind paying a premium for that kind of service

I KNOW what kind of experience I've had from Dillion and have no reason to go somewhere else.

I should add that I also use a Lee single stage (given to me by a family friend) and it works as advertised :)

Uniquedot
July 8, 2011, 04:58 PM
It's my opinion that most of todays reloading machines from all "name brand" manufacturers work very well.

Depends on who's pulling the lever.

I don't think any one could deny that Dillon's CS is above and beyond all others as well as their track record in durability. I intend to get their workhorse 550 as soon as i can convince myself i need another one.

Y-T71
July 8, 2011, 05:12 PM
Depends on who's pulling the lever.



That, Sir, is one statement that you won't get an argument outta me.

petrey10
July 8, 2011, 05:18 PM
yep Dillon is great.... even better when you can buy them used from someone who doesn't know much about them and get it refurbed into brand new condition... thats how I got my SL900... for metallic tho I went with LNL because of cost....

Meta
July 9, 2011, 02:53 AM
I'll count myself as another customer for life. Dillon REPLACED two of my presses, a 650 and a 550, that I lost in a housefire. I boxed them up and shipped the charred messes back to Dillon and had new ones, with all the accessories, back in a couple weeks. Awesome company!

GaryL
July 9, 2011, 11:25 AM
Always funny how people come out of the woodwork to suggest Dillon had "prior knowledge" of the plan to post up a story about their warranty work. With some many BS'rs on the web, it's not surprising. I do have to say I was surprised by the one posters experience with RCBS. I've recently had great support from RCBS, but maybe they learned from the errors of their past ways.

rhinoh
July 9, 2011, 07:32 PM
Question for the Dillon fans-
I placed an order last Thursday morning for some case gauges. Got an email back right away confirming the order....
I have received nothing else, and there is nowhere on their site I can find to check an order.
I guess I'm spolied by so many places I order from that get the stuff right out the same day or at worst the next day, complete with tracking numbers.
Is this typical of Dillon?

1858
July 10, 2011, 06:33 AM
Why should Dillon cover the cost of negligence, incompetence, stupidity or normal wear and tear? I don't get it. Would Dillon's sales plummet without their "NO BS" warranty? Aren't their products good enough to stand on their own with just a reasonable, industry standard warranty? How does Dillon prevent abuse? At best, the X% of Dillon owners who don't use/abuse the warranty are paying for the 100-X% who do. There's no other explanation unless the markup is so huge that Dillon can absorb the cost of replacement/repair/refurbishment. They are running a business for profit after all and there is no free lunch. Someone is paying somehow, somewhere.

I don't expect that kind of warranty from Dillon or anyone else. The warranty simply doesn't enter into my decision when choosing reloading equipment. I buy what works for me based simply on the expected or proven quality and performance of the product. If Dillon makes the best progressive press for my use I'll buy one, if they don't, I won't.

EddieNFL
July 10, 2011, 09:54 AM
Question for the Dillon fans-
I placed an order last Thursday morning for some case gauges. Got an email back right away confirming the order....
I have received nothing else, and there is nowhere on their site I can find to check an order.
I guess I'm spolied by so many places I order from that get the stuff right out the same day or at worst the next day, complete with tracking numbers.
Is this typical of Dillon?
I'm in NWFL. Takes about fours days from AZ to my front door. They generally use USPS, which is a little slower than UPS/FedEx.

longdayjake
July 10, 2011, 10:44 AM
Why should Dillon cover the cost of negligence, incompetence, stupidity or normal wear and tear? I don't get it. Would Dillon's sales plummet without their "NO BS" warranty? Aren't their products good enough to stand on their own with just a reasonable, industry standard warranty? How does Dillon prevent abuse? At best, the X% of Dillon owners who don't use/abuse the warranty are paying for the 100-X% who do. There's no other explanation unless the markup is so huge that Dillon can absorb the cost of replacement/repair/refurbishment. They are running a business for profit after all and there is no free lunch. Someone is paying somehow, somewhere.

I don't expect that kind of warranty from Dillon or anyone else. The warranty simply doesn't enter into my decision when choosing reloading equipment. I buy what works for me based simply on the expected or proven quality and performance of the product. If Dillon makes the best progressive press for my use I'll buy one, if they don't, I won't.


Their stuff is marked up pretty high, but I believe it to be of really good quality. Especially their pistol dies. Also, being a manufacturer of an item usually means that you can make the parts for VERY cheap. Keeping your customers happy is a very good way of getting new customers via word of mouth. It probably isn't much of a cost for them to do so, and what cost there is can probably be absorbed by the premium that they charge for all their stuff.

GaryL
July 10, 2011, 12:46 PM
Why should Dillon cover the cost of negligence, incompetence, stupidity or normal wear and tear? I don't get it. Would Dillon's sales plummet without their "NO BS" warranty? Aren't their products good enough to stand on their own with just a reasonable, industry standard warranty? How does Dillon prevent abuse? At best, the X% of Dillon owners who don't use/abuse the warranty are paying for the 100-X% who do. There's no other explanation unless the markup is so huge that Dillon can absorb the cost of replacement/repair/refurbishment. They are running a business for profit after all and there is no free lunch. Someone is paying somehow, somewhere. Why do you buy full coverage insurance? Do you expect to have an accident?

It's really not much different than the auto companies providing extended warranties on their vehicles. I bet 99% of Dillon owners never make a major claim, but don't have to worry about any issues that do come up.

Sure, there is a cost associated with it. But if you think about it, it might just be a smart business model. For one, it helps with keeping the value of used equipment high, which probably helps the sale of new equipment. Also, it means there is no such thing as obsolete equipment being worthless, since Dillon will do something about it. It keeps their machines out of landfills and recycling centers, and protects their customer's investment in Dillon equipment. I'd be willing to bet the cost is small compared to the value of the service.

rhinoh
July 11, 2011, 08:22 PM
I'm in NWFL. Takes about fours days from AZ to my front door. They generally use USPS, which is a little slower than UPS/FedEx.
Well my order showed up today...still wonder why they don't get with it and send out shipping info, would have been nice to know;)
A little surprised they send out $80 worth of case guages in a small untrackable uninsured USPS envelope left in my streetside mailbox:eek:
I won't say much about charging me $12 shipping for .75 lbs in a USPS first class envelope sent to SC :(

S$W66
July 13, 2011, 11:41 AM
Dillon's no BS warrenty means just that. The reason i have one, plus makes reloading faster than single stage i used for 20 years.

Uniquedot
July 13, 2011, 12:00 PM
I won't say much about charging me $12 shipping for .75 lbs in a USPS first class envelope sent to SC

You usually do better when ordering from a supplier when it comes to shipping charges. I have ordered several items from Lee in the past, but they only charge $5 shipping and it doesn't matter if you order a case of dies shipping is still only $5. You should look at places like Grafs when you need items such as you ordered and don't want to be grossly overcharged on shipping as most companies and manufacturers use shipping as a profit margin.

angus6
July 25, 2011, 09:52 PM
dog jumped up on the table where the XL-650 was propped up, and brought the machine down to the ground which smashed up the case feed bowl

Just can't see myself sending it in hoping that they would fix it i think the No BS in the No BS warranty should work both ways.
Guess in the end it's the reloaders not Dillon paying for it

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