Gander Mountain Disappointment


PDA






LibShooter
July 25, 2011, 07:21 PM
One great thing about the Gander Mountain store in Knoxville, TN was how most of the long guns were displayed. They were on big racks, accessible to browsers. You could pick up a shotgun or rifle, and try it on without help from an overworked staff member. I haven't yet bought one of the guns I picked up, but it prompted me to go into the store every time I was within five miles. I bought a pistol and probably $3,000 worth of ammunition and accessories over a couple of years... just because I like to play with the shootin' irons.

Now they've rearranged the gun department. It's like every other one in the world, with the long guns in racks behind a counter. You have to ask to see them, and they have way to few people behind the counter.

I don't think I'll be dropping in nearly as often. I'll be buying my Mini-Mags at Walmart and saving a buck from now on.

Has anyone else seen their GM store remodel the Gun Section?

If you enjoyed reading about "Gander Mountain Disappointment" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
Keb
July 25, 2011, 07:29 PM
I have heard that the ATF is requiring the behind the counter thing. Anybody checked Kesselrings?

wrs840
July 25, 2011, 07:31 PM
The GM in Mooresville NC just did the same thing.

Being able to pick up the long guns was the main attraction of Gander for me. The only gun I ever bought there was a Stoeger Coachgun, though... Maybe they figured out people were using them as a reference resource more than a purchasing resource. :D

kimbershot
July 25, 2011, 07:35 PM
i share your pain. i think it's more of a liability issue considering that there may be some ah's out there that may put a live one in one of the display firearms. the volume shops in ct are half and half for long arms--some hands on, some not. also, i have seen individuals handling long arms kinda sloppy. an extra ding or 2 can have an impact on final sales price. :what:

ps--i am really picky--if i buy new or used--i don't want abused!!:cuss:

pps--i always check that the action is clear.:eek:

steveno
July 25, 2011, 07:54 PM
Cabela's in Kearney has the used guns available to look at but they all have locks. the new guns are in cases or behind the counter. Scheel's in Lincoln all guns that are out in the open have locks.

wlewisiii
July 25, 2011, 07:54 PM
The one here recently remodeled and all the new long guns are behind the counter. Used are still out on carrels for looking over.

In compensation, however, is the construction of an indoor range (rifle & shotgun ok) as well as a 4 VR ranges. Looks to be a good training setup.

dogtown tom
July 25, 2011, 08:02 PM
Keb I have heard that the ATF is requiring the behind the counter thing.

No such requirement.

You could spread them out on the floor for all ATF cares.

Hanzo581
July 25, 2011, 08:08 PM
As long as they had real trigger locks on them, it's most unfortunate they went away from that setup. The only place I've ever been where you can pick up guns without direct supervision is gun shows.

Canazes9
July 25, 2011, 08:09 PM
Don't know about any ATF requirements - the Gander Mountain by me had everything listed at suggested retail and wouldn't deal even though all the inventory was beat to death by everyone and their brother mishandling them. The local GM has put everything behind a counter also, kept the prices the same and the same arrogant kids working the counter.

David

Hunterdad
July 25, 2011, 08:19 PM
I was just in the GM in Cicero NY last Friday and asked why they put the guns behind the counter. I was told its because parts of guns (bolts, choke tubes, etc) came up missing. He also mentioned that some of the guns were being dropped while people were handling them including a $2800 Browning shotgun. After hearing that and some other stories, I really can't blame them for making the change. Again, a few sour apples ruin it for all of is.

Hanzo581
July 25, 2011, 08:26 PM
Pretty much anything that is left out for the public to handle should be written off as a "display" to be sold later at a discount. No chance they should ever have $2800 guns out...just like in other stores the high end stuff is out of reach.

MedWheeler
July 25, 2011, 09:40 PM
Been a month or so since I've been in the closest GM to me, which is in Palm Beach Gardens, Florida, about an hour from me. When I was there, it had not been set up that way yet. I wonder if it is now...

CraigC
July 25, 2011, 09:53 PM
They changed the one in Jackson, TN back before Christmas. I really liked the way it was but I understand why they changed it. Lots of folks are not as respectable of others' property as they should be. Nobody cares if store merchandise gets scratched and dinged. If I was running a gunshop there's no way in hell I'd want them out on the floor like that. Some folks learn their gun handling skills from movies so it's scary enough when you're standing right there with them.

Badlander
July 25, 2011, 10:00 PM
I was in the Palm Beach Gardens G.M. today. They were in the process of converting their store to have all guns behind the counter.
If you look at all the scratched up guns they have It's easy to understand why.
They have A table full of marked down guns. Most of them are all marked up from poor handeling.
Too bad tho. I liked being able to handel the guns without asking someone.

mp510
July 26, 2011, 12:40 AM
i share your pain. i think it's more of a liability issue considering that there may be some ah's out there that may put a live one in one of the display firearms. the volume shops in ct are half and half for long arms--some hands on, some not. also, i have seen individuals handling long arms kinda sloppy. an extra ding or 2 can have an impact on final sales price

One of the CT shops was forced to move them behind the counter by their insurer (as a condition of keeping their policies).

MachIVshooter
July 26, 2011, 01:03 AM
I suspect they were seeing damage on brand new merchandise, which meant they'd have to mark them down at least as low as everyone else in town.........

Arkansas Paul
July 26, 2011, 01:05 AM
The one here recently remodeled and all the new long guns are behind the counter. Used are still out on carrels for looking over.


That's how it is in Little Rock too. The guy behind the counter told me it was because the guns got abused and damaged. Don't know how accurate that is.

usmarine0352_2005
July 26, 2011, 02:22 AM
.


The Gander Mountain's that I've gone to in Woodbury and Lakeville, MN have the guns out. I recently went to the GM in Blaine and they were behind the counter.



I was like, "What?"




I hate rifles behind the counter, you have to wait for an employee to become free or find one before you can look at a rifle.



I hope they don't change anymore to that.

.

coloradokevin
July 26, 2011, 04:13 AM
Don't know about any ATF requirements - the Gander Mountain by me had everything listed at suggested retail and wouldn't deal even though all the inventory was beat to death by everyone and their brother mishandling them. The local GM has put everything behind a counter also, kept the prices the same and the same arrogant kids working the counter.

David

Sounds a lot like my neck-o-the-woods. I have a Gander Mtn store within a 15 minute drive from my house, and I really never go in there unless I'm desperate for something I'm trying to find, and couldn't find at other local stores. Gander is significantly overpriced when compared with the local competition, and I've had mixed opinions on their employees (some were nice, some were very arrogant).

feedthehogs
July 26, 2011, 04:43 AM
If anyone is serious about buying a rifle, then asking a clerk to hand one to you is no big deal.

If that puts you off chances are your a tire kicker anyways and only end up damaging perfectly good firearms by fondling them.

If that prevents you from going into the store to buy ammo or what have you, then thats just a sign of being immature that some retailer doesn't do things just as you like.

Sav .250
July 26, 2011, 09:02 AM
My local GM was just re-modeled. Indoor pistol range. very nice.
Store looks muck better but still has the look/feel of a bog box store.
Gun Dept was changed from guns out front, where you could handle them, to behind the counter. All except "used" ones.
One thing that hasn`t changed........... The service people (clerks) sure do get scarce when you need help!

steelbird
July 26, 2011, 10:17 AM
Sav. 250 -

Are you talking about the Lake Mary store? Pretty nice layout, better than the one in St. Augustine. The St Augustine store is the one near me - the majority of the long guns are out on display, not behind cases. Most of the pricey ones, and the AR style -models are behind glass. One thing I like about GM, though, is that they've moved their handgun ammo out from behind the glass on to a store shelf. No waiting for a clerk to get the ammo I need. Saw this at the Lake Mary store too. No other gun shops in my area do that.

acmax95
July 26, 2011, 10:24 AM
I haven't been in GM since Christmas but my buddy told me the local one has switched to having all new guns behind the counter, used long guns are still on open racks.

I am surprised the local store kept theirs out this long. It wasn't long ago a guy walked out with two very expensive semi-auto shotguns (a Benelli and Beretta, I think) that he removed from the rack and put in a gun case. Also, a young kid recently got a finger stuck in a shotgun barrel :eek: at out local GM.

Sav .250
July 26, 2011, 11:00 AM
Sav. 250 -

Are you talking about the Lake Mary store? Pretty nice layout, better than the one in St. Augustine. The St Augustine store is the one near me - the majority of the long guns are out on display, not behind cases. Most of the pricey ones, and the AR style -models are behind glass. One thing I like about GM, though, is that they've moved their handgun ammo out from behind the glass on to a store shelf. No waiting for a clerk to get the ammo I need. Saw this at the Lake Mary store too. No other gun shops in my area do that.
Yes. Lake mary store. Ammo has been On shelves for some time. That part is nice. Makes for a quick in and out.

Silent Bob
July 26, 2011, 11:23 AM
The one in Sherman, Texas has also moved almost all of theirs behind the counter, with the exception of a few rifles and shotguns that they are trying to clearance out (but considering this is GM, still pretty overpriced)

USAF_Vet
July 26, 2011, 12:18 PM
The Gander Mtn I go to has all new long guns behind the counter, but used long guns on the floor cabled to a rack. I don't often purchase from them as their prices are typically higher than the mom and pop shops I go to.

MachIVshooter
July 26, 2011, 02:39 PM
If anyone is serious about buying a rifle, then asking a clerk to hand one to you is no big deal.

If that puts you off chances are your a tire kicker anyways and only end up damaging perfectly good firearms by fondling them.

It's been mentioned, but that was the only reason many of us ever ventured in. I stopped by the one nearest me on occasion when I was in the area, never had any intention of paying their prices on guns, though. However, I did Ocassionally buy something else in the store.

With this change, I have no reason to stop in at all. There are a half dozen LGS's within a couple miles of them that offer much better service and lower prices. Even Bass Pro Shop is more reasonable than Gander, and they have a MUCH larger selection of everything.

RobNDenver
July 26, 2011, 02:57 PM
The last time I was in a Gander Mountain, some spithead took a rifle off the wall, and pointed it directly at me, when I was across the gun section buying some ammo. He then handed it to his buddy, who also pointed it directly at me when he shouldered it. I gave both of them a piece of my mind and the clerk who wandered up to help them. Clerk says "Don't Worry. It's not loaded" and I have never been back. I am delighted that the great unwashed can no longer get their hands on any firearm they want to handle.

N003k
July 26, 2011, 02:57 PM
I know the vast majority of the guns at the Cabelas in CT seemed to be behind the counter, think there were a couple racks of used guns out on the floor...and the shops I've been to seem to have a mix. Higher end stuff tends to be behind the counter, the more average things, and used guns on the floor.

As for Feedthehogs, personally, if I had to ask to look at every rifle I had an interest in, I wouldn't bother buying from that shop. I understand if it's expensive, that's fine. If it's an average rifle, I'm not going to bother. I'm the type that'll go to a gunshop 10-20 times, and buy one gun that really stands out to me. I handle all sorts of things from $100 Mosins, to one of the limited edition MSAR's that cost me $3000. I handled Glocks for a month before finally going in an buying a G23 my favorite shop has.

Just because some of us handle a lot more than we buy, doesn't make us tire kickers.

RobNDenver
July 26, 2011, 03:09 PM
I know the vast majority of the guns at the Cabelas in CT seemed to be behind the counter, think there were a couple racks of used guns out on the floor...and the shops I've been to seem to have a mix. Higher end stuff tends to be behind the counter, the more average things, and used guns on the floor.

As for Feedthehogs, personally, if I had to ask to look at every rifle I had an interest in, I wouldn't bother buying from that shop. I understand if it's expensive, that's fine. If it's an average rifle, I'm not going to bother. I'm the type that'll go to a gunshop 10-20 times, and buy one gun that really stands out to me. I handle all sorts of things from $100 Mosins, to one of the limited edition MSAR's that cost me $3000. I handled Glocks for a month before finally going in an buying a G23 my favorite shop has.

Just because some of us handle a lot more than we buy, doesn't make us tire kickers.
Actually, in the lexicon of sales, it makes those who handle, but don't buy "be-backs" not tire kickers. . . I don't care either way, but I don't care for anyone who can pick up a rifle doing so without some inputs about Rule number one.

N003k
July 26, 2011, 03:15 PM
Rob, that's fair enough. Just irked me a bit when Feedthehogs said that anyone that isn't serious about buying that rifle, is only a tirekicker, and only going to damage the guns.

Also, that's a VERY fair point about the basic rules. I've been handling guns since I was 8...the only gun I don't check to make sure it's not loaded every time I pick it up, is my carry gun, and that's because I KNOW it IS loaded. Fortunatly, my favorite gun shop iss small, so they can easily see if someone's being unsafe...though I've yet to have any problems there, I can imagine it would piss me off a LOT if I saw someone pointing a gun at me.

jelayne
July 26, 2011, 04:40 PM
I took my wife there a few years back and we bought her a 20 guage Browning shot gun. We got the salesman to get us a new one from the back because we didn't want the one people had been fingering. Anytime I ever pickup a gun I just want to look at I try to never touch the metal. It leaves nasty little finger prints which have to be cleaned off. A lot of people I have seen pick up long guns straight by the barrel. Guess I can't blame GM for wanting to protecting their product.

LibShooter
July 26, 2011, 08:19 PM
The last time I was in a Gander Mountain, some spithead took a rifle off the wall, and pointed it directly at me, when I was across the gun section buying some ammo.

That used to bother me, too. I was raised with gun safety rules from the womb. However, in big stores and giant gun shows, I stopped being concerned. Gander Mountain had big orange trigger locks on the shotguns and rifles. Most gun show firearms have been checked and zip-tied. I just let it go.

Some guy picking up a Henry at Gander Mountain may never have touched a real rifle before. Maybe he'll like it, buy it, learn something and become a good, safe shooter. Being yelled at by stranger over something that really couldn't hurt anybody might abort that process.

Obsidian
July 26, 2011, 11:20 PM
The one in Green Bay still has everything out and accessible. However their prices have gone though the roof, even for Gander Mountain the past couple of years, and coupled with shoddy Gunsmith service (Im still having fits with a new Remington 700 I bought while on Leave from Iraq) Salespeople that know nothing about the products and the general overall prices on -everything- being significantly higher I just can't be bothered. And this is coming from someone that bought more firearms though this place than anywhere else. I go though my LGS now and though online retailers for supplies and I save even with hazard shipping tacked on to the orders.

Oh, its not just the customers that drop firearms guys. To be perfectly honest while in this particular Gander Mountain I've seen more firearms dropped by employees than customers.

It was a niche that you could handle the rifles freely, but I will not loose sleep over it. It has been a long time since I've found a deal at one of those stores, and if I shop elsewhere I save hundreds of bucks sometimes. Things change and companies move on at times. I suspect the lack of care by nearly everyone the cooperate decision was made to reduce the risks by locking everything up and having it all handled as little as possible.

hey_poolboy
July 26, 2011, 11:29 PM
In my book the thread title is redundant. In my experience everything in GM is always way overpriced. Even most of my LGS have better prices on ammo and accessories than GM. Let's not even talk about the gun prices. I don't darken their door unless someone has given me a gift card.

whalerman
July 26, 2011, 11:39 PM
Nope. Not BATFE. The change came from Gander corporate and will eventually effect all Gander stores. It seems they got tired of paying for all the dropped, scratched, cracked, and scraped guns that idiots damaged while checking out the merchandise. I don't blame them. I purchased many guns from them, and it seemed like most all of them had a blemish or two. The only way to proceed was to find one in the back. I watched many a time when a half a parent allowed their dumbass kids to play with triggers and such. It couldn't last. I'm surprised Gander let it go on as long as it did. Our store had nice, $2500 Citori's to check out. Some dorks thought it was their right to bring in their kids to play with them.

Lonerider357
July 26, 2011, 11:52 PM
I stopped going to any GM store! It's a clothing store that has some hunting and fishing stuff at High prices and Idiots working there!! My wife was going into town shopping, I asked her to stop by GM and pick me up some powder, Trail Boss, the kid in the gun dept. sold her Pyrodex!!! They were out of Trail Boss , he told her that this was the same thing!! And the last time I ever went there to get some Trail Boss, only because I was out and needed some and my regular supplier was out of town (a shooter that I shoot with)they wanted $29.95 a can!! I buy it from this guy and others for $13 a can!
They won't ever see me there again!

jcwit
July 27, 2011, 01:28 AM
Another reason I dislike Gander Ripoff, was in the Ft Wayne store on Lima Road and bought one of their Coleman LED Camp Lanterns, $19.95 before tx.

Here is the same item from Colemans site with Colemans MSRP
http://www.coleman.com/coleman/ColemanCom/detail.asp?CategoryID=10452&product_id=2000000090

Only reason I bought it was I had a gift card left from last Christmas, so I guess I didn't get ripped off, but they never get any of my actual money. IMHO they are nothing but ripoff artists.

Messenger Guard
July 27, 2011, 02:02 AM
I know for a fact the Knoxville store you speak of had multiple bolt/bolt carriers stolen from Colt AR15s on open display to the public. That's when the semi auto military knock offs went behind the counter. They may have had additional problems with theft. An understandable reaction if this is the case.

wlewisiii
July 27, 2011, 02:03 AM
Funny hearing all these whines about GM. I've gotten more than one great deal there and been able to do it on lay away. Good enough for me :D The [redacted] at my local "mom and pop" stores can burn in hell as far as I'm concerned - there are none around here that give me anything worth the tiny price difference between them and GM.

jcwit
July 27, 2011, 02:09 AM
Funny hearing all these whines about GM. I've gotten more than one great deal there and been able. to do it on lay away. Good enough for me :lol: The asshats at my local "mom and pop" stores can burn in hell as far as I'm concerned - there are none around here that give me anything worth the tiny price difference between them and GM.


I wasn't whining, I was stating a fact with a mfg's web site with MSRP to back it up. The ONLY way for Gander Ripoff to get me to purchase anything from them is if some idiot gives me another gift card for them. I hope my friends are not idiots, but then again?

whalerman
July 27, 2011, 02:25 AM
It's just like anything else, you have to look for the right deal. And you have to talk with management. They're not my favorite store, but they are an option. I like options. This thread was about why the guns got moved behind a counter not whether or not GM was the saviour of the world. They moved the guns because they got tired of paying for repairing the damage from dumbasses.

jcwit
July 27, 2011, 03:04 AM
I like options as well as the next guy, but I tend to ignore bad options. This may be because of the way they display merchandise, it may be their pricing, it may be inept employees, or any of a number of things. At least this is my opinion based on retail experience from the last 54 years.

HOOfan_1
July 27, 2011, 11:29 AM
I have heard that the ATF is requiring the behind the counter thing. Anybody checked Kesselrings?

My LGS has had their long guns out on the floor for the entire 30 years I have been going there. There is no way they could put everything they have behind a counter.

HOOfan_1
July 27, 2011, 11:42 AM
The only way to proceed was to find one in the back.
I wouldn't buy a display model anyway, not at full price. I would demand one from the back or go elswhere to buy it anyway...

I watched many a time when a half a parent allowed their dumbass kids to play with triggers


All the triggers had locks on the guns at my local Gander Mountain. All the guns over $900 or so wer also locked in a glass case.

SSN Vet
July 27, 2011, 11:55 AM
some spithead took a rifle off the wall, and pointed it directly at me,

I had a similar experience at KTP....

Bozo posing like Rambo while GF takes cell phone pics....

covering everybody at the counter repeatedly.

jcwit
July 27, 2011, 12:54 PM
Quote:
some spithead took a rifle off the wall, and pointed it directly at me,

I had a similar experience at KTP....

Bozo posing like Rambo while GF takes cell phone pics....

covering everybody at the counter repeatedly.

LOL, Ever been to a gun show. All muzzles are pointed at someone!

TheGrimReaper
July 27, 2011, 02:11 PM
I think they'll close their doors soon. Too bad years ago they were not too bad. They just keep spiraling down.

jelayne
July 27, 2011, 04:57 PM
Sorry guys but I love GM. Don't spend a lot of money there because it is expensive but it sure makes me feel good to stop in and window shop. Im not above asking the sales guy if I can see a pistol even if I have no intention of buying it. Thats his job.

smitty704
July 27, 2011, 06:12 PM
Yes, in Charlotte, NC. Our store, its actually right outside city limits in Moorrsville. They were rearranging the entire gun area when me and my father were there the other day. It was our first time in the store, and I have to say, there prices are rediculous!!! I havr never seen prices so high for any firearm! They had USED m&p 9c's for $539, my local gun store has BRAND NEW ones for $520! I promise, I will never go back to that joke of a store. I would rather go to my regular gun store and see good people and good prices, not this big corporate garbage. Haha, im done venting. It was my first time out there and it was a 45 minute drive, I heard great things.......guess thats there opinion though. To each his own.......

kludge
July 27, 2011, 06:25 PM
Same here in Indy. They took all the fun out of even going there.

infuriatednoodle
July 27, 2011, 07:01 PM
Over here in Ohio they've always been behind a counter, except of course for the used guns which you are still able to handle without asking.

MostlySurly
July 27, 2011, 07:24 PM
Kind of a shame, the new policy, if you ask me.

I, like many, enjoyed fondling the merchandise. It's been a few years, but 3 of my last 4 long guns came from Gander. Part of the decision to buy there was influenced by gift cards, but a bigger part was being able to shoulder the guns without having to wait 10 min. for a sales guy behind the counter. I spent many a lunch hour at the Mtn.

Also, back then, they had some decent deals every once in a while. And yes, I would always get a NIB, not the display.

HOOfan_1
July 28, 2011, 09:51 AM
Also, back then, they had some decent deals every once in a while. And yes, I would always get a NIB, not the display.

It doesn't make any sense to me why they would want to sell the display model anyway, unless it was the last one and they were not getting any more in.

If I had more of that model in stock, I wouldn't sell the display model, for full price or for a discount. If the display model is getting shop worn, I want to keep the shop wear to it and not keep roatating in other new guns to get shop worn. It really isn't any different than the $1k+ bigscreens on display at the electronic stores...

Blue Line
July 28, 2011, 10:08 AM
Gander in Winchester, Va has changed too. I have to say that if I want a new gun I don't really want a floor model thats been banged around. Now Cablea's in Hamburg,PA still has racks and racks of used guns out for you to have and hold, although they all have trigger locks on. Thier new guns are behin the counter.

leserz
July 28, 2011, 12:40 PM
i haven't been in a GM for i bet 30 yrs. never did find a bargain there. and we drove about 65 miles to get there .

ZeroJunk
July 28, 2011, 12:49 PM
I guess I was a little surprised that they ever had the guns out to start with.

If you enjoyed reading about "Gander Mountain Disappointment" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!