I was listening to the phone ring for over 14 minutes
You actually let the phone ring for 14 minutes? I'll bet they love you. :scrutiny:
January 3, 2012, 11:58 PM
Hope I have better luck tomorrow. My stupid 625 cylinder was never properly polished. Only took me a few years of having cases stick after firing a couple cylinders full to LOOK at the chambers and notice the swirly line pattern which I've never seen in any other revolver chamber.
Live and learn. I'm really looking forward to getting this fixed...
January 4, 2012, 01:08 AM
I had a problem having a mod done to a Model 629 well before the holidays. After getting a real person on the phone (called the line for retail sales) I was told that since they took over Thompson Center they have been very busy.
January 4, 2012, 01:57 AM
Hey guys, you should hustle on over to the next gun show and pick up a Model 66 in stainless. Then the only reason you'll need to call S&W for is to thank them for making such a great handgun.(LOL) I've had one since 89, and it looks and shots just like the day i bought her.
January 4, 2012, 01:58 AM
I just called last night (1-2-11) to deal with a Bodyguard .380 that had a laser module that wouldn't zero. After getting through the phone menu, I was talking to a customer rep in about six or seven minutes, and was told that they would send a pre-paid label out about two minutes after that.
January 4, 2012, 08:47 AM
I got through pretty quick. Needed Customer Service and was #16 in line. That went quick (about 10 minutes).
January 4, 2012, 01:34 PM
japle Never seen a cylinder with the flutes cut over the cartidge before. but ain't sw guy.
January 4, 2012, 01:43 PM
Yikes!! Methinks a new cylinder may be in order......:eek:
I'm amazed that it even indexes correctly. The extractor ratchet must be off also. I would say the whole gun needs to go back......