Opinions wanted - was I unreasonable re: an online purchase?


PDA






Scott Farkus
February 14, 2012, 09:09 PM
I placed an online order for an SKS a week ago (Tuesday, Feb 7) using my C&R license. I sent the order late at night, so call it Wednesday, Feb 8. I received a confirmation e-mail within a couple of minutes of placing the order.

I had heard nothing by Friday, so I called to find out the status. I told the nice guy on the phone that I was going shooting the following weekend and really wanted to take the SKS. He said they were running 4-5 days behind but it would likely go out on Monday, and shipping to Texas generally takes 3 days, so I should be fine. If I didn't get a tracking e-mail by Tuesday (which was today, Feb 14), call.

So around noon today (Tuesday) I hadn't heard anything and I start to get antsy. I did a little mental math and realized that unless the gun had already shipped, in all likelihood I would not receive it in time to even have it, much less clean it, by the weekend, and even then only if UPS was perfect and didn't make a delivery attempt at 2:00 p.m. and have it get stuck on the truck somewhere late Friday because nobody is home at 2:00 p.m. on weekdays to sign for it (that's a rant for another day!).

Anyway, I call and was told that it had been packed up today (Tuesday) but didn't make the truck, so it wouldn't go out until tomorrow (Wednesday). He also mentioned again that they were running 4-5 days behind on shipping but also mentioned something about having to file the serial numbers - I assume with ATF but I didn't pursue it. I just knew that there was no way I would get the gun in time to take it shooting this weekend, so I told him to cancel the order. He was very understanding and did so without any argument.

So that's that. Was I unreasonable to expect a gun to be delivered within 10 days of ordering? Also, what's this serial number business he mentioned and why did that delay things?

If you enjoyed reading about "Opinions wanted - was I unreasonable re: an online purchase?" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
Malachi Leviticus Blue
February 14, 2012, 09:38 PM
Since you asked... unless the only use in your life you will ever have for the rifle was this weekend's shoot, then yes I think you were unreasonable. 10 days is not all that long to wait for something. Sounds like you were told pretty early that they were behind. If delivery was the primary feature you were looking for, why not have them ship it UPS RED Next Day Air and have it in time?

22-rimfire
February 14, 2012, 09:46 PM
I think you were unreasonable and had too high of expectations on the shipping of the SKS. You couldn't have used the rifle in two weeks or a month? Plus, why wouldn't you just have purchased one locally if the schedule was so important to you?

My last firearm that was shipped took a good 30-days when it was all said and done. I was a little bugged, but I wanted the gun and I wasn't going to shoot it anyway.

Sam1911
February 14, 2012, 09:46 PM
Sounds like they were very up-front about things and did you no harm.

If this weekend's shoot was the only reason you wanted that rifle, then of course getting it after that makes no sense.

I tend to keep and use firearms for years -- decades actually -- so one shooting excursion would be of very minor importance. I'd have looked at the time I already had lost in getting it shipped, realized that I sure wasn't getting anything else sooner, and decided I'd take it shooting the next time. 10 days sure isn't much, considering there's nearly 30 of them in every single month.

But, you've got to have priorities, you know.

happygeek
February 14, 2012, 09:51 PM
I recently made my second C&R purchases from what appears to be a much smaller operation than aimsurplus.com (my first C&R was bought from AIM and took about a week). It's been 12 days since I ordered, it's still says processing on their site, and they only even processed the payment & shipping about 4 days ago. I'm not bothered yet and haven't even emailed them. It was a good price, especially with the accessories they're including, so I don't mind waiting a bit.

needmorecowbell
February 14, 2012, 09:52 PM
I agree with Malachi, you are being unreasonable. The gun stores aren't sitting around waiting for orders, they are getting slammed right now as people are buying like crazy. If you needed it that quick and it was a deal breaker for you you should have ordered further in advance or paid for Next Day shipping.

Scott Farkus
February 14, 2012, 10:01 PM
Fair points. After I hung up the phone I kinda wished I would have at least asked about the cost of expedited shipping.

No, this weekend won't be the last opportunity of my life to shoot, but it probably will be the last chance I get for the next 4-5 months. So yes, it was pretty important that I have it for this weekend and if not, the urgency is passed and I can look around more at my leisure. Also, my wife and daughter happen to be out of town this week and it would have been infinitely easier to clean the cosmoline without... well... I won't go there but I assume you guys know that women and cosmoline aren't the best of combinations.

I will bicker a bit about them being up front with me. As I mentioned, he originally said it would probably ship yesterday, and I told him of the urgency. It wouldn't have shipped until tomorrow.

I dunno, I ordered a Mosin-Nagant last month and it took about 7 days to get to me, and I thought that was pushing it. I guess I'm just used to ordering stuff off Amazon where it gets here in 3-4 days max.

Thanks for the responses.

gspn
February 14, 2012, 10:01 PM
It doesn't sound like any harm came from it...but I don't understand the decision making.

Seems a bit impulsive to order a gun then cancel it because it wouldn't be there by the next chance you had to go shooting.

You don't say that you would be able to get a different SKS by that date, so now you're even further behind if you really want one.

:confused:

maskedman504
February 14, 2012, 10:05 PM
Maybe you could have bought it earlier.

Onward Allusion
February 14, 2012, 10:27 PM
Scott Farkus
Opinions wanted - was I unreasonable re: an online purchase?

Whenever I make a purchase or win an auction that involves a firearm, I give it at least 2 full weeks (14 days) to have it in my hands. There's a reason why prices online are so much less than the LGS or big box.

BigMag
February 14, 2012, 10:36 PM
Whenever I make a purchase or win an auction that involves a firearm, I give it at least 2 full weeks (14 days) to have it in my hands. There's a reason why prices online are so much less than the LGS or big box.
Sounds like a good policy. Alot of online places keep prices down by not have a building full of people to pay and run a full tilt to get stuff out. You can always go shooting next the next weekend....

Jim K
February 14, 2012, 10:41 PM
Yes, I think you were unreasonable. I know you think you are the most important person in the whole world, but it might surprise you to know that they have other customers too, including some who ordered before you did.

Jim

mgmorden
February 14, 2012, 11:17 PM
Mail order and schedules don't mix. If you need something *RIGHT NOW*, then I'd suggest buying somewhere local. Even for places that usually do ship faster, shipping delays can and do happen.

With that in mind, it does seem that you were a bit unreasonable.

Ignition Override
February 15, 2012, 12:20 AM
I've never put myself into a corner with a self-imposed rush.

Two years ago in early December I sent a guy a cashier's check for approx. 300 rds. of surplus .303.
About ten days after the check was mailed, I sent an e-mail to see whether there was any progress. He said that he had slipped on some ice.

Luckily I was very patient (extremely?), partly because he had an excellent, long record of nice transactions, and I never sent another e-mail, except to thank him for the good price after it arrived.
It arrived over three weeks after the check was mailed.

When we really Need things to happen as quickly as possible, "Murphy's Law" usually messes up our plans.

mo841
February 15, 2012, 12:37 AM
If you were told it would ship one day and they waited to ship it two days after the date given; then you have a right to be a lil ticked. Personally I wouldn't have canceled the purchase because you would eventually get a chance to use it. I can not say I would not be irritated if something was supposed to arrive and didn't and I had to postpone a shooting trip. Then again if I was crunched for time, I would have waited to call and ask how long it would take to ship then figure if I wanted to over night it or not.

thump_rrr
February 15, 2012, 01:13 AM
The reason that the serial numbers on Eastern bloc firearms give the the BATF headaches is that they include Cyrillic writing which doesn't enter into our English computer systems easily.

My friend had the same problem up here north of the border.

When ordering an SKS you should also order a front sight adjustment tool at the same time. It costs less than $10.00 but it will make elevation adjustments a piece of cake. Windage adjustments only require a brass punch and a hammer.

CZguy
February 15, 2012, 02:05 AM
I look at this problem (ordering guns on line) this way. Once you order it, you are out of the loop, there isn't anything you can do to get it there faster. What you can do next time to affect the outcome, is to order it sooner. You are in charge of yourself, not the guys in the shipping room.

It all comes down to personal responsibility. If you want things to happen differently in your life, then you need to figure out what you can do differently.

asahrts
February 15, 2012, 02:55 AM
I dunno, I ordered a Mosin-Nagant last month and it took about 7 days to get to me, and I thought that was pushing it. I guess I'm just used to ordering stuff off Amazon where it gets here in 3-4 days.


That's the real problem. Amazon is so freakin amazing(especially with Prime) that all other etailers can't compare. I just don't ever see weapons or ammo being able to ship as quickly as everything else in the world.

Davek1977
February 15, 2012, 04:32 AM
Unless it was guaranteed to be in your hands by a certain time on a certain day, then yes, I believe you overreacted, especially since you didnt even so much as inquire about faster shipping methods. If they broke a promise or made a guarantee they are now refusing to uphold, you'd have every reason to be upset. near as i can tell, though, that didnt happen. Some places ship faster than others, and not everything is done on an "amazon.com" schedule elsewhere

Wildbillz
February 15, 2012, 06:59 AM
7 days is pretty quick for a gun to show up. Most of them I have orderd seem to run a couple of weeks.

WB

Scott Farkus
February 15, 2012, 08:30 AM
Yes, I think you were unreasonable. I know you think you are the most important person in the whole world, but it might surprise you to know that they have other customers too, including some who ordered before you did.

Jim
Ok..... not sure where I ever gave off that impression, but whatever.

Many thanks to the rest of you for your feedback. In retrospect, I guess I was a bit unreasonable and I wish I'd first consulted THR about how long I might expect an online transaction to take. I honestly thought 10 days would be more than sufficient, but obviously not. Lesson learned.

ApacheCoTodd
February 15, 2012, 12:25 PM
Unreasonable? Literally unreasonable?... Nope. Unrealistically optimistic? Quite possibly.
Just be sure to not let the disappointment taint your perspective when your first unpack it and shoot it.

Mal H
February 15, 2012, 01:14 PM
"Was I unreasonable to expect a gun to be delivered within 10 days of ordering?"
You've already heard the answer a dozen or more times, so I won't repeat it. However, you didn't say, and I'm curious as to which company you ordered it from. Frankly, it sounds like a good one to keep in mind when ordering.

FROGO207
February 15, 2012, 01:25 PM
The reality is we are accelerating our lives at breakneck speed and the shipping of items was not able to follow the electronic age. I am still amazed at the speed of bullets from Missouri Bullets. However the shipping of items is cost versus speed. If you want to save a few bucks there you will need to be patient.:) Pay some extra(sometimes a lot) and you get your stuff faster. I will be patient for sure as I am cheap.:D Look at it this way, there might be a better deal now you have the time to shop further. Happy hunting.:D

Zach S
February 15, 2012, 03:54 PM
I guess I'm just used to ordering stuff off Amazon where it gets here in 3-4 days.
Amazon spoils some folks. Usually, the "estimated delivery date" is pretty wide window, and a day or two late. I ordered something Saturday and the ETA was between 2-16 and 2-22. I got it today.

I don't do C&R, but 10 days seems reasonable judging by the other posts. I have ordered from smaller companies, and somewhere on the page they give a long lead time, two weeks seems to be the norm. 95% of the time, I get it in that timeframe.

CZguy
February 16, 2012, 12:24 AM
Originally posted by Scott Farkus

I guess I was a bit unreasonable and I wish I'd first consulted THR about how long I might expect an online transaction to take. I honestly thought 10 days would be more than sufficient, but obviously not. Lesson learned.

I am always impressed by someone who can make a mistake, and then learn from it. :cool:

evan price
February 16, 2012, 07:20 AM
Ground shipping via UPS- figure 1 day, plus 1 day per time zone, weather permitting.
Order processing and payment- figure another 2 days.
You put your order in on a Wednesday (because order placed after close of business Tuesday doesn't count)

That means in a perfect world your gun would not be in your hands until the next Wednesday. Then add the 4-5 days behind- you should not have expected it for 10 working days. That's two weeks.

Anybody recall back in the day- when you ordered something, they said "Please allow 8-10 weeks for delivery"? We've come a long way but it's not perfect, especially when there's BATFE and other .gov considerations.

Who was this seller?

Scott Farkus
February 16, 2012, 08:50 AM
I purposely did not name the seller in my original post and I prefer not to now, as this wasn't really about them. I did notice this morning that their homepage has a notice to expect shipping delays of 5-6 business days. I don't know if that was there last week when I ordered or not; maybe it was and I just didn't see it.

In any event, as I've said, I'm chalking this up to "lesson learned" and moving on.

Claude Clay
February 16, 2012, 05:57 PM
on the other hand--i ordered by phone from H&K Specialist on friday. i happened to mention it was a birthday present for myself. i get a e-mail to confirm and on monday anothere-mail with routing info. said it will be here tuesday.
tuesday e-mail says--delivered; i phone my ffl and drive over.

elapsed time for a handgun from KY to my hands in CT: 3 days 21 hours.

so now it will sound odd when i agree that you were impatient cause they told you they were behind and really, that is what it comes down to.

nipprdog
February 16, 2012, 08:55 PM
I've only bought a rifle on line, once. I clicked the 'buy it now' on Gunbroker on a Monday night. A local shop faxed their FFL to the seller on Tuesday morning. Two hours later, I called the seller, and made the purchase over the phone. It was shipped that day from WI, and I picked it up at my local shop in IN two days later.

Scott Farkus
February 23, 2012, 08:21 AM
Interesting follow up to this story.

After admitting the error of my ways and moving on, I was making the website rounds on my lunch hour and noticed that the vendor from whom I bought my Mosin-Nagant had just posted a fresh batch of SKS's for sale at a comparable price to the one I canceled. I went ahead and ordered one, with no expectations (or urgency) of when it might arrive. This was Feb 16.

Last night, Feb 22, just as I got home and was about to bring the garbage can in, the UPS truck pulls up and delivers the gun. 6 days after ordering (and that's 6 calendar days, not 6 business days). Impressive.

Of course, it'll sit in a box in the garage for the next 3 months, but that's OK I guess.

Vaarok
February 23, 2012, 08:56 AM
Good, Cheap, Fast, pick two.

JohnBT
February 23, 2012, 09:16 AM
Amazon was mentioned earlier as an example of fast service. Part of the reason for their speedy delivery is because there is a warehouse near you.

USA:
Phoenix and Goodyear, AZ;
New Castle, DE;
Whitestown and Plainfield, IN;
Coffeyville, KS;
Campbellsville, Hebron (near Cincinnati), Lexington and Louisville, KY;
Fernley and North Las Vegas, NV;
Nashua, NH;
Carlisle, Hazleton, Breinigsville and Lewisberry, PA;
Lexington, SC;[52][53]
Chattanooga, TN;
Irving, TX[54] (between Dallas and Fort Worth);
Sterling, VA;
Bellevue, WA.[55]

youngda9
February 23, 2012, 09:44 AM
Good, Cheap, Fast, pick two.
This is true.

Or in the mechanical world: Light, Cheap, Strong...pick two.

Hocka Louis
February 23, 2012, 08:28 PM
I've waited YEARS, plural, for some guns -- I'm not kidding. Days?

That's what your local gun store is for!

PS: Come to think of it, I've waited as long as 16 months for AMMO I ordered!

AK_Maine_iac
February 23, 2012, 11:54 PM
Yes...

brboyer
February 24, 2012, 12:38 AM
Interesting follow up to this story.

After admitting the error of my ways and moving on, I was making the website rounds on my lunch hour and noticed that the vendor from whom I bought my Mosin-Nagant had just posted a fresh batch of SKS's for sale at a comparable price to the one I canceled. I went ahead and ordered one, with no expectations (or urgency) of when it might arrive. This was Feb 16.

Last night, Feb 22, just as I got home and was about to bring the garbage can in, the UPS truck pulls up and delivers the gun. 6 days after ordering (and that's 6 calendar days, not 6 business days). Impressive.

Of course, it'll sit in a box in the garage for the next 3 months, but that's OK I guess.

:confused:
Are you an FFL?

CZguy
February 24, 2012, 01:19 AM
He sounds like a FFL 03, Collector of Curios & Relics.

brboyer
February 24, 2012, 01:37 AM
Ah yes....Right there in the first sentence of his OP. :uhoh:

If you enjoyed reading about "Opinions wanted - was I unreasonable re: an online purchase?" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!