[ATLDave]

The adjustable rear sight on my Witness Elite Match 10mm pistol disassembled itself under recoil the other day, throwing the tiny spring and set screw across the range. Although I miraculously recovered the set screw, the spring was gone for good, and I couldn't figure out a source for a spring with an outside diameter of 1.5mm.

Despite having heard horror stories of EAA customer service, I called them and left a VM on their service line. I got a call back less than 24 hours later. After describing the problem, they invited me to send back just the portion of the sight that had failed, not the entire gun or even the base of the sight which mounts to the slide. Although their website instructs warranty claimants to include money for return S&H, the CSR I spoke to did not mention it, so I dropped the parts in FedEx and waited. About a week and a half later, a small box arrived with a complete replacement rear sight.

Could they have turned it around a couple of days quicker? Sure. But my experience was, as the title suggests, pretty good, and a far cry from the nightmares described by many others in past years. I don't doubt the old stories, but, rather, hope this represents the new and better approach that has been discussed over the last couple of years. Anyway, thought I'd throw it out there as a data point for anyone considering an EAA item.

[Overkilll0084]

I have occasionally heard stories that EAA was beginning to turn that portion of their business around in a positive way. Good to hear. I hope it continues.

[intercooler]

Mine did the same thing if you search here. My luck wasn't so good.

[ATLDave]

Sorry to hear that, intercooler. I know issues have been widely reported in the past. As I said, I hope this reflects a different attitude/emphasis going forward.

[dcarch]

The one thing that has always kept me from buying a Witness has been the repeated reports of their poor CS.

[Jaymo]

Guess I'm lucky. I've never needed EAA CS for my Witnesses, except to order ambis.

[oldandslow]

dave, 3/7/12

Glad EAA made good for you. I'm still waiting for them to replace my cracked Witness's .45 slides and frames on the two Wonder finished pistols I bought. It's only been five years since they returned them to me unrepaired stating the aftermarket finish voided their "lifetime" warranty. Needless to say I don't buy EAA products anymore.

best wishes- oldandslow

[ATLDave]

oldandslow, maybe it's worth a re-try now. I'm not defending their prior actions. But if they've turned their attitude around, then they ought to be incented to keep it up. If you cannot change your reputation for the better, then there's no reason to try. But more importantly for you, maybe their current attitude will actually get you acceptable service. What does a call to their CS line cost you?

If you decide to try again, let us know how it works out. One way or the other, the data will be valuable for all of us.