[GWARGHOUL]

They received my 85 revolver yesterday.

Said it could be up to 6 weeks in the confirmation email.

Does anyone know what the current average turnaround is?


Thanks,
Steve

[Dnaltrop]

My old man's .22 was 2 weeks on the last service, total.

Not bad, save for the lack of actually fixing the gun.

Kindly update this when you get yours back, and if the problem was repaired, the Tracker has been there 3 times, is going back for a 4th when we get annoyed enough to spend time shipping it back yet again for the same issue.

[GWARGHOUL]

Will keep it updated. Try pictorial illustrations, and spanish problem descriptions if the issue isn't getting fixed. Seriously.

[barstoolguru]

You can go on line and watch the progress with the serial number. I sent mine and it took one week from start to finish. You will need to be home to sign for it or you will have to pick it up at fed-ex

[bikerdoc]

One week turnaround, they paid shipping. Was my fault for doing something stupid.

[1 LT MPC]

Just got my .327 back two days ago. Took about 9 days, excluding travel time.

[el_chupo_]

Guess it depends on the gun. They received mine on 09/18/2012, and last time I checked (a couple days ago), they were still waiting on parts to work on it...

[ole farmerbuck]

I just sent back my brand spankin new .17Tracker. Got am email saying 6 weeks. called and they SAID they'd move it to the rush pile since I was told it would be only a couple of days. Time will tell.

[MMCSRET]

My 41 Tracker was out and back in 17 days, they paid, my fault, good service!!!

[GWARGHOUL]

Update.. just checked the status today, says repair completed.

Has not shipped yet. They received it last Weds or Thurs, and its already completed.
That makes me really happy or really nervous.. lol.

I had them fix the cylinder back-spinning, and grind the front sight a little more symmetrical.

So far so good.. I'll let ya know when it arrives and if each issue was addressed properly.

[Nushif]

Try pictorial illustrations, and spanish problem descriptions if the issue isn't getting fixed. Seriously.

You might find Brazilian Portuguese more useful.

[GWARGHOUL]

I got it back today. 11/20/2012.

The cylinder stop was cracked or broken.

I sent it in last Tuesday.. 11/13/2012

That was FAST.

[GWARGHOUL]

You might find Brazilian Portuguese more useful.

In South Florida, there are many flavors, but they all universally get the jist of typical old world espanol.

[Dnaltrop]

Congratulations, Hope it shoots well for you Neighbor.

[GWARGHOUL]

Whats the issue with your old man's tracker?

[Dnaltrop]

Timing issues, In DA it seizes up between cylinders frequently.

3 times back, not fixed, and still freezes so often it's impossible to understand how they keep returning it in this condition.

Buddy's EDC .357 however runs perfectly, always has, and he's been carrying it since the 90's. Hopefully yours gives you the same level of use.

[BP Hunter]

Wow, so many Taurus returns. What does that say?

But honestly, I love my TAurus PT1911 and have no wishes of getting rid of it.:D

[kingcheese]

I had my rossi fixed over the summer took 8 weeks, i was mad because it was a manufacturing defect with the firing pin

[JR47]

Wow, so many Taurus returns. What does that say?

Mostly that people never check the guns before buying them. Then, too, non-gunsmith self-diagnosis of problems, and what someone expects for a cure, also figures into this.

" My gun shoots low left" is a common complaint, and back goes the gun. The answer is in the shooter, but they can't seem to read anywhere where that may be possible.

[Dnaltrop]

JR, you keep coming back to the point in these Taurus posts, that oftentimes, the gun isn't properly checked out by the purchaser. (Most gun shops don't have Ranges to test fire before you buy)

The problem with blaming the purchaser is that even if 20 experts turn a specific one down, someone down the line WILL still pick it up eventually.

The gun does not vanish into the Ether, never to be seen again, it is presented as a working piece by the vendor, until it's rung up, out the door, and all problems fall upon the relationship between the Manufacturer and the Customer.

Complaints will flow in direct proportion to their market, and the volume and severity of their defects.

[Captcurt]

It was 2 weeks for a 738 TCP. I was impressed.

[ole farmerbuck]

I just checked on my Tracker. Looks like they fixed it already! Lot better than the 6 weeks like it said in the email!

[ole farmerbuck]

Woops. Shipped now.:D

[JR47]

The problem with blaming the purchaser is that even if 20 experts turn a specific one down, someone down the line WILL still pick it up eventually.

The gun does not vanish into the Ether, never to be seen again, it is presented as a working piece by the vendor, until it's rung up, out the door, and all problems fall upon the relationship between the Manufacturer and the Customer.


So, somehow, it's incumbent on the prospective BUYER to overlook problems with a gun?

I wonder how well you take your own advice?

It doesn't take an "expert", no matter what you, personally, think, to see that there is very little barrel-cylinder gap, or that a forcing cone is wrong, a barrel canted, or a finish problem.

The shop is being unethical when, after a person points out an obvious flaw, they continue to present the piece as working and flawless. It can be returned to the vendor, or distributor, for credit, as they mandate that what they have provided the shop is a functioning product, without flaw.

IF you believe that gun stores are all doing this, it certainly makes sense for prospective buyers to check all the more thoroughly anything that they might want to purchase.

I find excusing common sense and business ethics distasteful, dishonest, and downright simple-minded.

[GWARGHOUL]

Wow, so many Taurus returns. What does that say?


..and I knew the train was gonna wreck shortly after this..

Mine is great, just had a simple problem that needed to be repaired. I may have even inflicted it, as it was not that was out of the box.

[MMCSRET]

"so many returns", that phrase/question brings to mind another question. All manufacturers have figures on warranty repairs, percentage wise, of total production.
Taurus sells more guns than any other, is their warranty percentage any higher than other manufacturers???

[ole farmerbuck]

Just got mine back. It says:

Rear sight broken--------replaced. (i had removed it for a scope mount)

Shaving lead-Forcing cone undersize-----Adjusted

Extracting Failure Chamber poorly polished------Adjusted

I'll check it this afternoon.:)

[Dnaltrop]

Of course, Obviously in my world, I must believe that every single gun dealer is a wax-mustachioed villain in a beaver-fur Top hat, tying doe eyed, helpless purchasers to the railroad tracks.

In yours, apparently thousands of Dudley Do-Rights patiently write down every flaw they see, dutifully inform the shopkeeper, who without fail, then removes the offending pistol to be melted down into slag.

The actual truth is somewhere in the middle, there are good dealers, and bad dealers, smart purchasers and people who can't chew gum and walk simultaneously. (and many in-between)

Of course, No-one ever says "Just looking" or tries to get a clerk to leave them alone, they first issue a hearty handshake and an invitation to Dinner for their new friends. ;)

As to my own purchasing habits, 100+ year old .22's aren't hard to check out, the little shop I buy from has as many consignments as NIB guns. Unless I have money to spend, I don't sit there combing every case for an "Aha!" moment.

I also find "Caveat Emptor" rolls off the tongue more pleasantly than backhanded attempts to label anyone who gets a bad gun as a Simpleton.

Sadly today, blind faith in others rarely rewarded in practice, You obviously very strongly believe in our retailers, and strangers doing the right thing.

Common sense only goes so far for obvious flaws. The Seller did not Make the gun, and in the case of this specific one, apparently the flaw is so hard to discern that THREE trips to the people who should know the most about it have yet to rectify it.

Blame the Purchaser till the cows come home, the Manufacturer still made the gun, and still cannot bring it up to Spec.

[ole farmerbuck]

Well I didnt get a chance to shoot it but I have to say that it was very fast turn around time. Especially if it's right. heck, I might just step out in the dark and let a few rounds go. :D

[Dnaltrop]

Please do, Gives some of us hope for the next interaction with Taurus service. ;)

I'd still buy my buddy's .357 in a heartbeat, shoots as well as my 70 year old Model 10, never needed a lick of work other than a de-rusting.

[ole farmerbuck]

Ok, I shot it 14 rounds. The 1st cylinder ejected fair but the 2nd one was hard. Not as bad as it was when I sent it back but.....Anyway here is what the empties look like. The 7 on the left are from this gun while the one on the right is from my Savage rifle. Shouldnt they look like the one on the right or are they ok? If I need to post this on the gunsmith part i will.
http://i302.photobucket.com/albums/nn88/farmerbuck/repaired.jpg

[Captcurt]

You might try hillbilly. I shipped my clients Taurus to Missouri.

Taurus isn't the only guns that I have sent for repairs. There was a gorgeous Remington 700 CDL that was sent in 3 times and never did extract right. The last one in for repair was a $1600 Springfield M1. Haven't heard from the owner if the second time fixed the problem. You would think that a gun that cost that much would function flawlessly.

[JR47]

Of course, Obviously in my world, I must believe that every single gun dealer is a wax-mustachioed villain in a beaver-fur Top hat, tying doe eyed, helpless purchasers to the railroad tracks.

In yours, apparently thousands of Dudley Do-Rights patiently write down every flaw they see, dutifully inform the shopkeeper, who without fail, then removes the offending pistol to be melted down into slag.

The actual truth is somewhere in the middle, there are good dealers, and bad dealers, smart purchasers and people who can't chew gum and walk simultaneously. (and many in-between)

Of course, No-one ever says "Just looking" or tries to get a clerk to leave them alone, they first issue a hearty handshake and an invitation to Dinner for their new friends.

As to my own purchasing habits, 100+ year old .22's aren't hard to check out, the little shop I buy from has as many consignments as NIB guns. Unless I have money to spend, I don't sit there combing every case for an "Aha!" moment.

I also find "Caveat Emptor" rolls off the tongue more pleasantly than backhanded attempts to label anyone who gets a bad gun as a Simpleton.

Sadly today, blind faith in others rarely rewarded in practice, You obviously very strongly believe in our retailers, and strangers doing the right thing.

Common sense only goes so far for obvious flaws. The Seller did not Make the gun, and in the case of this specific one, apparently the flaw is so hard to discern that THREE trips to the people who should know the most about it have yet to rectify it.

Blame the Purchaser till the cows come home, the Manufacturer still made the gun, and still cannot bring it up to Spec.
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What a load of crap. When you're all done avoiding the issues, come on in and let's talk.

Do you actually believe that tripe? Why isn't it easy to check a gun? I didn't ask about a precision tolerance check, just things like canted barrels, improper barrel/cylinder gaps, bad finishes, and missing parts.

I wasn't referring to anyone single person in this. Unlike some, I still believe in personal responsibility. If I buy something, I check it as much as possible before laying down my money. Warranties are nice, but why buy something broken?

Would YOU sell a gun that you bought, and found flawed, as a serviceable, and flawless, weapon? That's what you say your gun shops are doing. Those shops could return faulty weapons for credit, and the distributor returns the gun for credit. That way, the factory gets a faulty product back, and no money for it. That won't last very long in today's economy. Apparently, you feel that actually operating in such an ethical manner is too much to expect. In that case, at the very least, your local shops DO resemble your opening statement.

I really don't see where your personal buying habits have a thing to do with your advice to buyers of new weapons. After all, 100+ year-old .22s aren't found in very many places today.

Caveat Emptor is also a reflection of a day when one was expected to exercise a modicum of common sense in their purchases. That's all too often not the case today.

[ole farmerbuck]

Mine WAS no better than it was when I 1st got it so I got my money back today (+$50.00) and traded for this. Nice....very nice!!
http://i302.photobucket.com/albums/nn88/farmerbuck/MandP.jpg

[GWARGHOUL]

Sorry to hear it didn't work our, ole farmerbuck

Looks like you came out happy either way!

[ole farmerbuck]

Sorry to hear it didn't work our, ole farmerbuck

Looks like you came out happy either way!
The dog wasnt part of the deal!

I forgot to mention, I got a letter yesterday stating that they now have my Tracker and should be about 6 weeks getting to it. :)

[GWARGHOUL]

The dog wasnt part of the deal!

I forgot to mention, I got a letter yesterday stating that they now have my Tracker and should be about 6 weeks getting to it.

On a forum with a bunch of guys and guns, I have a hard time saying it..
But, that is a cute dog.

Anyhow.

I got the same letter 2-3 days after I already received my gun back.. lol. I didn't figure it was worth mentioning.

[ole farmerbuck]

On a forum with a bunch of guys and guns, I have a hard time saying it..
But, that is a cute dog.

Anyhow.

I got the same letter 2-3 days after I already received my gun back.. lol. I didn't figure it was worth mentioning.
Thanks for the compliment. The owner of the gun shop told me today that he's betting that my Tracker has a 22mag cylinder instead of the 17hmr. I'm thinking he's right.