Lyman Customer Service, or lack of!


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ArchAngelCD
December 2, 2012, 01:26 AM
I have owned a Lyman #55 powder measure for a long time. I had it put away for a while and when I brought it back out the fine adjustment of the 3 was not working. The pin inside seemed to be jumping over the base of the brass adjuster. I sent Lyamn an email and they said to send it to them because there have been several changes over the years to to be sure they wanted to see it and "the would take care of it"...

Well, a few weeks later I get a letter from Lyman telling me they repaired my measure and I should send them $50 so they can send it back to me!!!!!

I called them and asked why they are charging me for repairs when they powder measure has a life time warrant? The girl on the phone tells me it's a limited lifetime warrant and that parts not covered! I then asked her why they repaired the measure without my OK. She said it wasn't fixed, the letter was looking for the OK. I said no, the letter says it's fixed. She puts me on hold and comes back and tells me it was fixed just to save time when they took it apart they repaired it. When I asked he what if I didn't want to spend the money she tells me WELL, WE CAN TAKE THE NEW PARTS OUT, PUT THE OLD ONES BACK IN AND SEND IT BACK TO YOU! I need my powder measure but for $50 I might have decided to replace it with a new Lyman #55 I found on an online store for only $78. She tells me they cost $102 so $50 is a bargain but I tell he she's wrong, I can buy a new one for only $78.

I told her talking to me like that was just not right and then told her about RCBS replacing the parts for my scale I lost with no charge. She asks me if the scale was 20 years old like the measure and I told her I wasn't sure but they were both bought within 2 weeks of each other. Her answer was, we are not that company! I told here that was quite evident and that I would never buy another Lyman product as long as I live.

I also told here I was going to report this to the forums and she said they didn't deserve to be bashed. I told her I agree they shouldn't be bashed and I wasn't going to do that, I was only going to tell the truth on what happened...

So, like I told here, from now on I will never spend a penny on Lyman products and anything I need will be bought from RCBS.

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Ken70
December 2, 2012, 01:33 AM
You can buy from Lee, RCBS, Dillon, and not be jerked around.

Otto
December 2, 2012, 02:50 AM
I bought a Lyman digital trigger pull gage that wasn't accurate.
It was past the 1 year warranty but I sent it to them anyway.
A couple of weeks later they mailed me a brand new gage free of charge.

engineermike
December 2, 2012, 03:22 AM
$50 would be a bargain? That sounds more like a used care salesman... The only thing I have from Lyman is three sets of their pistol dies and a case trimmer. I have only used their customer serve to ask questions about how to use their product (Email only) they have always responded but I too have wondered about the limited life time warranty and have always said if they do not want to replace parts then I will move on to the other brands that do. The Lyman prices are not that much, if any, cheaper than the others so I won't have a problem changing. I am no more satisfied with the Lyman brand than I am with the other brands and I can tell you that the other brands have always been there for me either with free replacement parts of advice on how to fix a problem.

loadedround
December 2, 2012, 10:19 AM
I'm surprised the way Lyman treated you. In the 40 some years I've been reloading I've had two occasions to contact them regarding defective parts and both times they replaced the parts N/C.

floydster
December 2, 2012, 10:28 AM
From my experience with Lyman, I will never buy another product from them.

Bush Pilot
December 2, 2012, 02:28 PM
I called Lyman a few months ago and was treated very rudely and got a complete runaround from their people. I will never buy another Lyman product based on my experience.

Maj Dad
December 2, 2012, 03:34 PM
I have used Lyman's customer service to take care of an issue, and it was not a pleasant experience. They were curt and "take it or leave it" was their framework. I have a 55 that was probably made around '55 and is still going strong, but I care for it & clean it every so often. If it goes belly up, I will consider other measures because I don't want to have to deal with Lyman. Too bad. They used to be a good company, but things have sure changed.

ArchAngelCD
December 3, 2012, 12:21 AM
It looks like I'm not alone. It is a consolation it's not personal but it's a shame it happened at all...

1SOW
December 3, 2012, 01:36 AM
My only experience with Lyman was ordering an old turret press universal deprimer with a press-specific shell holder (extra thick). The "new" deprimer came with badly stripped and missing threads.
I emailed them with the problem description and they insinuated I had stripped the threads---wrong. They sent "just the threaded rod" which was adequate in this case. The female threads in the die were ok.
I didn't like the deprimer. It came with six spare depriming tips, which didn't last any time at all for 9mm.

mtrmn
December 4, 2012, 09:56 AM
I've never had to use their customer service, mainly due to never having a problem with their products. I use several of their products all the time, but from what y'all are saying I guess they're falling victim to the overall decline of quality/service plaguing this country.

Flatbush Harry
December 4, 2012, 05:26 PM
When I was upgrading my reloading equipment, I inquired, by e-mail, whether Lyman would be adding accessory base plates to their line similar to those offered by RCBS. I received a three-word response the following day: "No, we won't".

Needless to say I went with RCBS, from whom I had obtained my initial set-up in 1979. As I noted in another thread, RCBS Customer Service is fantastic, but Lyman, obviously not so much.

FH

ATLDave
December 4, 2012, 05:35 PM
Did you ask to speak to a supervisor?

Rottweiler
December 5, 2012, 06:20 AM
I had a very similar experience with them about 10 years ago over a power trimmer that had stripped a couple teeth off one of the gears. I had them send it back to me with the damaged part in it.

My next phone call was to order a RCBS power trimmer that has yet to have a problem

joed
December 5, 2012, 07:20 AM
When I started reloading over 30 years ago I looked at the companies selling the equipment and only one stood out, RCBS. Over the 30 years there were times when I couldn't get something by RCBS and had to settle for the lesser companies product. And I knew some time down the road I'd have trouble and end up replacing it with RCBS.

Most of what I've bought from other companies works but doesn't last or is not as easy to use as the RCBS products.

You can learn from this experience or buy another Lyman product.

KansasSasquatch
December 5, 2012, 08:52 AM
Add Hornady to Ken70's list above. I've had to insist to their CS rep that I was responsible for some damage and that I should pay for a part.

Sounds like Lyman is trying to take themselves out of the business. I don't have many Lyman products but I don't think I'll be buying any more stuff from them. Hell the 6-in-1 case prep tool I have from the isn't worth it's weight in scrap. The chamfer and deburring bits are starting to get dull after only 3000 .223 cases and about 500 .38 cases. You wouldn't think good quality steel would get dull being used on that small amount of brass.

thomis
December 5, 2012, 09:14 AM
I have one of the ancient Lyman Spart-T turret presses. I needed several parts that went with the primer assembly. I called them up and they acted like I was a moron b/c I was still using that old turret press. Almost as if they were ashamed it was made by them, they didn't want to recognize it as one of theirs. I ended up buying a spring and two brass primer holding rods anyways. It was almost $30 for these ancient parts that I'm sure were over 20 years old, just collecting dust on the shelf.
I've dealt with RCBS and Dillon CS and they bent over backwards to keep me as a customer. Lyman seemed like they could give two *****s.

accrhodes
December 5, 2012, 09:38 AM
I purchased a Lyman trimmer on sale at my local Cabelas. When I got it home I noticed that the pilots were missing from the box. The box did not appear to have ever been opened. I called Lyman and told them the situation and stated that I lived a little over an hour from Cabelas and they said just fax them a copy of the receipt. I did so and received a call from a lady that stated since the trimmer was purchased and it listed that it was on sale she could not replace the pilot bits because there was no way of her knowing if the missing pilots was the reason the item was on sale. I told her this item was not on clearance due to missing pieces it was simply a store sale. She again stated that she had no way of knowing that and I would need to return it to the local store. I told her it was an hour trip and it would cost more to drive back and return it then what I could buy the pilot pack for. She apologized but said I needed to return it to the store. I just decided to break down and pay the $19 for the pilot bit set instead of spending 2 hours driving and $30 in gas. Needless to say I will never NEVER buy another Lyman product.

jwrowland77
December 5, 2012, 09:51 AM
I'm glad I only deal with Hornady. I've only had to call once on something I broke, asked how much it was, he asked my address and that was pretty much the whole conversation.

Two minutes later I got a confirmation email, saying he was sending me he piece I broke, PLUS extras for "just in case". I'm a lifer with Hornady. Thanks for the thread though, I'll be sure to stay away from Lyman.

JohnM
December 5, 2012, 09:59 AM
Is this some new thing?
I've got Lyman equipment that's 50 years old. As well as stuff from about every other maker around.
Never had a problem with any Lyman stuff, so I've never had to use any of their services.
Just got a couple new Lyman dies a few months ago.

mstreddy
December 5, 2012, 11:08 AM
I had replied to another thread on RCBS CS (http://www.thehighroad.org/showthread.php?p=8546150#post8546150) and have a thread on an issue with my Hornady LNL female bushings (http://www.thehighroad.org/showthread.php?t=687805)

So, similar experience to you all. Excellent CS from RCBS and Hornady.
RCBS has sent me hand primer rods both large and small. Decap expander spindles for 223, 308 and 38/357 with decapping pins. All for free.
I wish I had known (or thought to call them) when I needed the primer catch tray for my RockChucker years ago.

Hornady has charged for some parts and covered others for free on my Projector and LNL AP. I just received 2 replacement female bushings for my press (free).

Lyman -- not so much -- they will sell me a replacement decapper/expander assembly for my 30/40 Krag dies -- for only $24.95 -- And, I have paid for the decap pins for some of their dies in the past.

So, waiting on my new set of Lee 30/40 Krag dies that cost less than the Lyman expander. Anyone want to buy a used set of Lyman dies?

engineermike
December 28, 2012, 01:20 AM
I finally had to deal with Lyman over a decapping rod on my S&W 40 decapping/resizer die. The pin broke and I contacted them on how to get it replaced and all I got was a like to their site and which decapping rod I would need to order. I just replied no thanks and that I would be ordering dies from their competitors. Anyway, just posting what my experience with Lyman customer service was like for me.

TheCracker
December 28, 2012, 09:13 AM
I purchased a Lyman trimmer on sale at my local Cabelas. When I got it home I noticed that the pilots were missing from the box. The box did not appear to have ever been opened. I called Lyman and told them the situation and stated that I lived a little over an hour from Cabelas and they said just fax them a copy of the receipt. I did so and received a call from a lady that stated since the trimmer was purchased and it listed that it was on sale she could not replace the pilot bits because there was no way of her knowing if the missing pilots was the reason the item was on sale. I told her this item was not on clearance due to missing pieces it was simply a store sale. She again stated that she had no way of knowing that and I would need to return it to the local store. I told her it was an hour trip and it would cost more to drive back and return it then what I could buy the pilot pack for. She apologized but said I needed to return it to the store. I just decided to break down and pay the $19 for the pilot bit set instead of spending 2 hours driving and $30 in gas. Needless to say I will never NEVER buy another Lyman product.

That's pretty amazing. When I bought my lee single stage kit a few years ago they had forgot to put the hand primer shel holders in the box. I lived about 5 hours from cabelas and lee sent me the shell holder set in 3 days. No questions asked, no bs of having to send in a receipt either. They were friendly and even apologized!

The only Lyman product I have is a powder trickler that I really like but after reading others experiences here that's the last Lyman product I will ever buy.

BTW, cabelas has excellent CS and probably would have handled this for you. They do allow you to mail in products that you bought in a store. Thy probably would have paid the postage as well.

JLDickmon
December 28, 2012, 09:28 AM
I think there's some stuff I need to order from Lyman before they go out of business...

Patocazador
December 28, 2012, 11:31 AM
I have two Lyman presses and they never needed any service but I had bought a die set for .22-250 and it wouldn't resize the cases to spec. and chambered tightly. When I called, they said it was my Rem 700 chamber that was the problem.
I bought an RCBS die set instead of fooling with cheap stuff and that company.

Bush Pilot
December 28, 2012, 01:30 PM
After rereading this thread I'm amazed anyone buys Lyman products.

PDC
December 28, 2012, 01:38 PM
I once bought a Lyman 4- die set that was advertised as including a powder-through M-die.

When I got it, it had a non-powder through M-die and a little slip of paper saying that they had switched the non-powder-through for the powder-through die. With no decrease in price. The whole point of buying the Lyman set was the powder-through M-die.

I called Lyman and they basically said tough luck; contact your seller to arrange for a refund if you're not happy.

MidwayUSA was awesome. They investigated, said, 'you're right,' they changed that without telling us; we're sorry for the inconvenience. They then sent me a brand new powder-through M-die _on their own dime._

That's customer service.

On the other hand, Lyman did replace a shellholder that cracked. It took 3 weeks, but they replaced it at no charge.

On the other hand, RCBS has bent over backwards to help me out, even when I admitted that the problem was my fault and that I was willing to pay to fix it. They and MidwayUSA will continue to get my business.

IROCZ
December 28, 2012, 01:46 PM
Dang and right before the tax return season! Poor form!

IROCZ
December 28, 2012, 02:18 PM
Dang I'm bummed! I had my new bullet casting set up picked out and was just waiting to order! I won't give my money to ignorant people! I had to earn it, they should too! And Lyman... an American ICON! I have bought tons of stuff from them! I have Lyman stuff that was my GranDaddy's!

Sent to Lyman CS today...


You may want to check out The High Road gun forum. (THR.org) A customer got jammed by a CS rep over a M55 powder measure. His story was dissapointing to say the least. At this time of the year most of your customers are dreaming about the new gear they are gonna buy with thier returned money. I, myself am just getting seriously into bullet casting as a new hobby and I need every thing. I did not even have to think about where I was going to by my casting equipment. Lyman IS bullet casting right? Well after reading this forum it brought back memories of that Lyman turret with the snapped off handle. I tried to get a replacement but was told "Tough luck" by your CS rep. At this time I will check out Lee and RCBS and a few others. This is a damn shame as Lyman is one of the oldest and most respected names in reloading and bullet casting.

David Wile
December 28, 2012, 03:47 PM
Hey folks,

You can add me to those who would bash Lyman for its terrible product warranty and customer service policy. Lyman simply makes no attempt to compete with other brands such as RCBS, Hornady, and Dillon - at least not in my experience.

That does not mean I think their products are junk; Lyman makes very good products, and I have been using them for over 60 years. This inculdes die sets, powder measures, lubrisizers, bullet molds, electric furnace, presses, gunsights, and many other products. Their stuff is well made, but they sure do not warrant them for life like their competitors.

I have also been using many pieces of RCBS, Pacific, Hornady, and MEC equipment in all those years. Actually, almost all of my reloading equipment has been pretty much bullet proof in all those years since most of it is built to last for multiple lifetimes.

Of all the brands and items I mentioned using in 60 years, I have only had four items break, and three of them were Lyman products. The first item was my Lyman 450 Lubrisizer which had the pressure screw bearing break sometime in the 1970s and again in the 1990s. Both times I had to pay for replacement screws and shipping of same. In all fairness, the pressure screw bearing does wear out, but if I had purchased an RCBS machine, it would be covered by warranty today. Of course, RCBS did not make this machine when I bought my Lyman.

I have also had a bottom pour Luman furnace since the early 1980s, and the thermostat went bad a few years ago. This time they would not simply sell me the part, I had to send the whole furnace back for them to repair, and that added even more to the cost. I would not expect them to warrant an electric product like a mechanical product, but I think they should have sold me the replacement part instead of insisting on my sending the whole unit back for factory repairs. I could have signed a release if it would have made them feel better, but that was not an option.

The third Lyman item that broke for me happened last year. The neck expander button on a .223 sizer die broke while in use. I was told by their customer service folks that I would have to have a sales receipt to show when I bought the die set to have it replaced under warranty. Who has a receipt for their die sets? They would not simply sell the expander button, and I had to order the whole unit consisting of the button, shaft, and top screw - plus shipping and handling of course. This would not have happened if it was an RCBS die set.

I also had two Hornady inertia bullet pullers break over 25 years, and they were both replaced under warranty without any proof of purchace as required by Lyman. I do not like inertia bullet pullers and will always use a collet puller when able to do so.

Sometime in the 1980s I also had the thumb lever on a Lee Auto-Prime tool break, but I just chalked it up to Lee products not being up to the same quality level of other brands. While I am not a Lee product fan, and I also had an RCBS hand prime tool at the time, I really did like the convenience of using the Lee Auto-Prime hand tool, and I simply bought another Lee tool.

Do I think RCBS makes a better die set or bullet mold than Lyman? No, I do not. I still think both companies make good products. The simple matter is that RCBS offers a much more customer friendly warranty than Lyman. Accordingly, when someone asks me today about buying Lyman products, I tell them to choose RCBS instead. Both are the same quality wise, and they both cost about the same, but RCBS is much better when it comes to warranting their products than Lyman. It is as simple as that to me.

I still use my Lyman #55 powder measure, many die sets, vibratory case cleaner, balance beam scale, many bullet moulds, lubrisizer, and bottom pour furnace. I still use them because I bought them many years ago. If I were to buy them today, however, I would choose RCBS instead. I have heard a few folks say they made out well with Lyman's customer service, but far more folks have had the poor Lyman customer service experience as I have had.

Best wishes,
Dave Wile

ArchAngelCD
December 28, 2012, 07:08 PM
I must say, I'm a little surprised at how many of you have had the same poor CS that I had. I'm very surprised and that's just not right for a company that's been around so long and who makes such good products.

IROCZ
December 28, 2012, 07:56 PM
I'm still waiting for a response. This Christmas money is burning a hole in my reloading pocket!

ArchAngelCD
December 28, 2012, 07:58 PM
I'm still waiting for a response. This Christmas money is burning a hole in my reloading pocket!
You don't seriously expect Lyman to come here and read this, do you?
They didn't care when they did it to me so I doubt they care now...

IROCZ
December 28, 2012, 08:04 PM
I was about to spend about $250 on casting equipment from them. I think I'll goe with Lee. Not as good but cheaper and cheaper to replace. All my molds are Lyman and they weren't inexspensive...

PDC
December 28, 2012, 08:15 PM
To add to my previous message, Lee and Hornady have also treated me well.

I bought a Lee die from Cabela's. After getting home, it didn't work. Disassembling the die, I found that a part was missing. I called Lee. They apologized and sent me the replacement part, no fuss, no questions asked.

I had an issue where I had a problem with the large case feed tube on a Hornady LNL press. I called Hornady, and they sent me a replacement with no questions asked.

The level of customer service I've had the pleasure of experiencing from RCBS, Lee, Hornady, and MidwayUSA sets a high standard that some companies have trouble matching...

David Wile
December 28, 2012, 09:50 PM
Hey IROCZ,

Concerning your post about spending $250 on casting equipment, I would like to offer my opinion about your spending it to buy Lee equipment. It's just my opinion, and many others may disagree with me, but I think it is worth considering.

I started casting over 50 years ago, and I started back then with Lyman/Ideal double-cavity molds and handles, a Lyman pot, and a Lyman mold pouring ladle. Within a few years, I had purchased several Lyman four-cavity molds and handles. For many years, I melted lead in that pot over a two-burner Coleman stove. As primitive as that may sound, I made a lot of bullets over the years, and I still have those same Lyman/Ideal molds, and they still work just the same as when they were new. The Lyman/Ideal molds are made of steel, and they last forever if properly maintained.

At that time, RCBS was not making any bullet casting equipment yet. When RCBS started their bullet casting equipment it was first rate quality like the Lyman/Ideal equipment and about the same price. While most of my molds are Lyman/Ideal, I have purchased several RCBS molds which are also steel and similar to my Lyman/Ideal molds. I also found I was able to use my Lyman mold handles for the RCBS molds with a minimum of alteration.

Then about ten years ago I thought I would give the Lee aluminum molds a try since they were so much cheaper than RCBS and Lyman. In short, I simply did not like the Lee aluminum mold, and I sold it off. I also do not like tumble lubing and whatever else Lee advocates. I much prefer to use a lubrisizer to exactly size, lubricate, and seat gas checks at one time.

RCBS makes the same type of lubrisizer and dies as Lyman, and their molds are the same quality. The lubrisizer dies from both Lyman and RCBS are interchangeable in both brands of lubrisizers. It seems that Lyman is getting out of the mold business. They have dropped many of the molds they have been making for decades. RCBS has picked up some of the slack from Lyman, but mold choice is greatly diminished these days. Because of this, I recommend buying used mold when available; like I said, they are made of steel and will last forever.

I don't think the same thing can be said of Lee molds and their mold designs. I would not be afraid to buy either Lyman or RCBS molds used, and I would buy new molds of either brand if available. However, if I could buy the mold I wanted from either Lyman or RCBS, I would choose RCBS because of the warranty business. I would also choose RCBS for handles, lubrisizer, furnace and whatever else they make new today.

Lee molds and equipment certainly are a lot less expensive than Lyman and RCBS, but they simply are not anywhere near the same quality in my opinion. Many may disagree with my ideas about Lee bullet casting equipment, but I suspect there may be some others who may agree with me. I just think you ought to consider sticking with RCBS first and Lyman second (including purchasing used equipment) instead of buying Lee aluminum molds and other casting equipment.

Best wishes,
Dave Wile

Bush Pilot
December 29, 2012, 01:14 AM
I'm still waiting for a response. This Christmas money is burning a hole in my reloading pocket!
Let us know how little concern they show over your e-mail.

hAkron
December 29, 2012, 09:08 AM
I have a Lyman T-Mag 2 turret press. Shortly after buying it, the pot metal priming arm broke. I emailed Lyman CS and sent them a picture of the broken part. They told me to send it to them and they would replace it. For a $10 part and what would amount to a hassle to send it in, and a long wait I decided to buy an RCBS universal priming arm (http://www.midwayusa.com/product/644084/rcbs-single-stage-press-universal-primer-arm-2) which thankfully fit the Lyman press. Now if it breaks again, the world class RCBS customer service will take care of me with no trouble.

floydster
December 29, 2012, 11:35 AM
Read my posts and pic's on my Chinese made Lyman casting furnace.
Nough said.

Smokeyloads

GaryL
December 29, 2012, 12:38 PM
FWIW, I have an old RCBS sizing die that I bought used and broke the decapping pin on a Berdan shell that got through the sorting process. Tried to find a replacement, but no luck. Called RCBS, explained the situation, and they sent out the new style decapper and several spare pins free of charge. That was far beyond my expectations. I will be happy to provide a home to anything with the RCBS name on it.

My Dillon stuff hasn't required any CS, but it is re-assuring to know they also stand behind their products.

erikras
December 31, 2012, 03:45 AM
I purchased the Lyman T-Mag 2 Master Kit which included their 1000XP (?? on the p/n) digital scale. Right out of the box it wouldn't hold zero. There is ZERO air movement in the corner of my basement. I tried letting it "warm up" and everything. I'd calibrate it then tare it with the powder pan. I'd lift up the pan and replace it and it'd show 0.2gr. Do it again. 0.0gr. Again 0.1gr. Put 5.0gr of powder in the scale. Lift it up... 5.1gr... 4.8gr. You get the idea....

Called Lyman CS. Had to send the scale back AT MY EXPENSE. The replacement seemed a little better, but not much. This one would stay within +/- 0.1gr MOST of the time. After a some use, it started doing the same as the original one and would hardly even calibrate. Called Lyman CS and they said I'd have to return the replacement again AT MY EXPENSE. After reading some online reviews on this POS, I threw it in the trash. Bought a Hornady Auto Charge and haven't looked back.

biogenic
December 31, 2012, 04:30 AM
You can buy from Lee, RCBS, Dillon, and not be jerked around.

Yup. My experience with the Lyman was similar to the op. That girl is a real work if art. ( if is the same one )

IROCZ
January 3, 2013, 05:33 AM
I still have not heard from them yet. And thanks for the advice Dave and Floyd.

jgh4445
January 3, 2013, 09:33 PM
Glad you posted this. I have a couple of sets of Lyman dies. Probably won't be adding anymore Lyman stuff to my reloading set up.

jolly roger
January 4, 2013, 09:59 AM
Cracked the flimsy post on a T Mag turret press after only about 5 years and they pretty much told me I was SOL...Bought a USED RCBS Auto 4x4 press years ago and called RCBS for a few parts needed. Hooked me up no questions asked....none. Dillon and Lee good to go in this regard too. Never needed to call Redding.

rixy308
February 2, 2013, 11:38 PM
About 10 years ago I had a Lyman tumbler that had a motor fail. I only used it for about 15 hours but it was a few years old. Of course they wouldn't warranty it and they wanted more for the replacement motor than I could buy a new one from Midway. Needless to say, I have the Midway and the Lyman went to the dump.

9w1911
February 3, 2013, 05:12 AM
This is why Dillon does what it does.

presspuller
February 4, 2013, 10:20 PM
The only Lyman equipment I own is a T-Mag turret press that I got for free because the stop pegs off of it for the original owner. Not a very good design in my book. Since I am a tool and die maker it was no trouble to add a stop to it that will last a life time.
It came without the primer catcher, the original owner could not find it. I called Lyman about one and they wanted 12 bucks for one. That may be a decent price but I know if it was a RCBS, there would have been no charge for a primer catcher.
Whatever RCBS pays for free replacements is made up in multiples because of customers backing a company that backs its customers. Its a shame that not all of them are that way.

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