MAJOR kudos to RCBS!


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Crashbox
December 15, 2012, 07:49 PM
About two years ago I purchased and RCBS Bench Priming Tool and have used it exclusively for small primers. When I bought the tool it did come with the large priming cup but IIRC there was only a single rod, but it didn't matter until recently when I geared up to load large rifle primers.

I had misplaced/lost the large priming cup a long time ago so I shot an e-mail to RCBS last week and asked how much the priming rod assembly would cost. They replied that it was under warranty and therefore no charge (even though I think it was still my fault). Today I received BOTH the large and small priming rod assemblies, so I now have a spare one for the little guys.

I don't think I even filled out a warranty card!

HATS OFF TO RCBS FOR EXEMPLARY CUSTOMER SERVICE!!!

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rcmodel
December 15, 2012, 08:18 PM
I have been using RCBS products since 1970.

That's the way they have always done things!
Every time!

I would expect nothing else from them.

rc

Enmerdeur
December 15, 2012, 08:35 PM
Yes indeed. I smashed the cover on my RCBS 1010 powder scale. Totally my fault. They sent me a new one no charge.

FROGO207
December 15, 2012, 09:10 PM
You pay a little more when purchasing RCBS products initially but the guarantee is a no nonsense iron clad one for sure. Once a year I get together all my broken stuff and buy/order the necessary parts. Lee and RCBS have never charged for the parts in 30+ years.:D Others-----well I don't buy anything else these days for that reason.

BYJO4
December 15, 2012, 10:37 PM
Great customer service and that is what keeps customers happy.

NeuseRvrRat
December 17, 2012, 09:57 AM
i picked up an older set of RCBS 44 magnum dies this weekend off a forum. they have the decapper in the expander die. i want to use them on a progressive, so i need the decapper in the sizer. they also have a SWC seater plug and i wanted a round nose.

just got off the phone with a very nice RCBS CS rep. both parts will be on their way to me today. no charge. can't get any better than that.

ArchAngelCD
December 17, 2012, 10:27 AM
Not a surprise to me! They have treated me the same way not once but twice when I lost major parts of both my press and scale. RCBS is tops on my list too...

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