Anyone sent a knife back to Benchmade?


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floorit76
January 6, 2013, 01:47 PM
I have a 940 that I have been carrying for 4-5 years. It is very pocket worn, the handle has a deep groove worn there by my pocket seem under the clip. The blade has been sharpened so much that the blade profile is signifigantly different than my other. The green finish is dead smooth, no hint of texture left. Even the purple anodize on the back strap is nearly non existant. I was considering sending it in for the factory sharpening. Just wondering if anyone else has done it, and the results. My boy lusts after one of his own, so if I don't send it in, I may pass it along to him and carry my new one.

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rcmodel
January 6, 2013, 02:05 PM
I just sent them an old Mini-AFCK that was older then dirt last Sept..
Two of the handle screws had stripped out of the G-10.

They put steel thread liners in the G-10 scale, adjusted it, and sharpened it like factory new.
It came back better then it was when new as far as the handle screws were concerned.
It took about three weeks from me to them & back again. No charge.


The problem is, they no longer have parts for a lot of the older models.
I wanted a polished combo-edge blade put in my 710, and all they had left was black coated ones.

The thing to do is email Sara Ritchie ( SRitchie AT benchmade.com ) with your knifes model number & what the problem is, and see what they can do with it.

If they still have the parts, they will make it new again.
You might have to pay for a new blade, as sharpening one too death is not covered by the warranty as far as I know.

Blade replacement costs for non-warranty repairs (subject to availability) are $25 for satin blade and $35 for a black blade.

rc

conw
January 6, 2013, 02:17 PM
RC you may want to change that @ to "AT" - that poor woman's going to get a bunch of spam if you leave the link "hot" since bots crawl pages looking for links to add to spam lists.

floorit76
January 6, 2013, 02:27 PM
Good to know. I was curious if it would get a "fluff and buff" as well as a sharpening. There's nothing wrong with the blade except that the point is less "pointy", and a lot more rise. Wasn't sure how they would treat it, especially if I didn't request anything in particular. Best knife I ever owned.

dpote
January 6, 2013, 03:18 PM
I sent mine back to Benchmade in 2005. I have had it since 2001 and on a deployment, I dropped it and broke the tip because I am an idiot.
Benchmade made it new again for me. I love those guys.

Dave

Yo Mama
January 6, 2013, 03:50 PM
My .02 cents, send into BM, and have them give it a good spa treatment. While it's there, for 5 extra dollars you can have them laser engrave ANYTHING you want, you simply send them a picture of what you want.

They do a great job. Then give it to your boy, and get a new one for yourself. He will keep it forever.

Here is a picture of what they did for me:

http://i1188.photobucket.com/albums/z409/heathl1/DSCN4740.jpg

hmphargh
January 6, 2013, 05:22 PM
I dropped my Mini-griptilian onto crazy pave a couple of years ago. The knife landed on the butt of the handle, cracked both scales, and a piece came out of one side. I sent it in to Benchmade and told them that I would like the scales to be replaced and that I was happy to pay for them. They replaced the scales and sharpened the knife up better than new. Total cost: $5 for lifesharp + shipping one way. In other words, I'm very happy.

BCCL
January 6, 2013, 06:36 PM
Once, they had it back fixed in 2 weeks, they have great CS.

Ehtereon11B
January 7, 2013, 05:49 AM
I only have one Benchmade and it is an Infidel. It had fallen out of my back pocket onto concrete causing the belt clip to break off and the mechanism that opens the knife to go out of balance. I contacted the company, filled out an automatic knife form. I had a box sent to me with pre-paid return labels. I received the knife back less than 2 weeks later. The mechanism was repaired, Had a new belt clip, 2 spare belt clips, screws, factory sharpened, cleaned and oiled. Didn't cost a penny the whole way.

lemaymiami
January 7, 2013, 08:00 AM
The one time I needed assistance from Benchmade they sent the tiny pocket clip screws post haste (and no charge)... First rate service in my experience. They get an attaboy from me....

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