Cabelas Gun Counter Rep Let My Gun Fall!


PDA






UKWildcatFan
January 10, 2013, 11:13 AM
...off the rack. They were installing my AR scope and the dude failed to secure it on their rack and it fell off to the ground. Couldn't believe it. Sales manager came over to inspect it with me, but c'mon. I just called their headquarters to tell them and she's calling the store manager and one of them will be calling me back. Carelessness doesn't belong in a gun dept.

If you enjoyed reading about "Cabelas Gun Counter Rep Let My Gun Fall!" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
MagnumWill
January 10, 2013, 11:22 AM
I know it sucks, but it happens. If anything, you should see what happens to your gun when they manufacture it! :rolleyes:

sansone
January 10, 2013, 11:27 AM
I know it sucks, but it happens. If anything, you should see what happens to your gun when they manufacture it! :rolleyes:
I would be upset too, look over the gun for damage they caused, if none forget it

psyopspec
January 10, 2013, 11:30 AM
They were installing my AR scope and the dude failed to secure it on their rack and it fell off to the ground.

Did he do push-ups afterwards?

In all seriousness, stuff happens. It matters whether he was utterly careless and tossing your gun around, or thought it was secure and then it fell. If it was the latter, then surprise, the guy's a human. If the former, then he's a careless human and you should go elsewhere. Of course you could always support your local gunsmith instead of a big box store. That's a personal choice, but I won't let a chain work on any of my guns.

The good news here is that it couldn't have happened to a better platform. Optics aside, if an AR can't survive a fall from a few feet you know you got the wrong brand. You didn't say where they were at in the process of installing the scope, but as long as they make sure the job is done well you should be good to go.

UKWildcatFan
January 10, 2013, 11:39 AM
Yeah, I'm rarely in Cabelas, but my local GS was closed and I needed to get it installed quickly. I always go to local guys for everything.

Oh, and I just had on Magpul MBUS sites at the time. Scope was still in the box. 20 people were waiting in line to look at handguns and they looked like they were watching a train crash.

Russ Jackson
January 10, 2013, 11:41 AM
Is the gun a safe queen or a shooter? I doubt it hurt the gun other than cosmetics. I would have installed my own scope instead of some unknown. That's a very durable gun. Watch out for heavy brush it might scratch it. Be careful crawling in the mud with it also. People make mistakes and it seems today others want a piece of them for it or compensation. If he said he was sorry get over it. If there was any real damage Cabellas would have stepped up. Do you want him fired? Do you want money? Do you think he will be more careful in the future and learned? Why did you call corporate? Just to put a bad mark on his future? Do you think he did it on purpose? Its a Battle Rifle not a Weatherby Mark V Deluxe.

MachIVshooter
January 10, 2013, 11:43 AM
Unless damage was done or the guy was totally cavalier about it, just let it go. Stuff happens, and if the fellow already felt bad, getting him written up by his superior will only make him mad instead of guilt ridden.

DeepSouth
January 10, 2013, 11:48 AM
What matters if they will make any problems right, did it damage anything?
I would double and triple check but if there's no damage, no harm....no foul. If there is ANY damage they need to fix it to point which satisfies you.

I would also say while I do agree with you, careless dose not belong any where near a firearm. BUT no-body's perfect it happens, I was once told there's only been one perfect person and we crucified him. The store management just needs to pay attn, if he made a mistake once...give him a pass. If he is really being careless it will show up in other areas at which point they can let him stock clothes.


My 2, and it's what what you paid for it.:neener:
DS

psyopspec
January 10, 2013, 11:53 AM
Oh, and I just had on Magpul MBUS sites at the time. Scope was still in the box. 20 people were waiting in line to look at handguns and they looked like they were watching a train crash.

You should be fine then. Magpul products aren't exactly ceramic ornaments when it comes to surviving use/abuse.

ngnrd
January 10, 2013, 11:58 AM
Yeah, I'm rarely in Cabelas, but my local GS was closed and I needed to get [my scope] installed quickly.

Maybe next time you can mount your own scope. It isn't exactly rocket science.

UKWildcatFan
January 10, 2013, 11:58 AM
Eh, I've just blamed it on Bush. Seems plausible.

89yj
January 10, 2013, 02:16 PM
I found what appeared to be an unissued, all number matching, 1895 dated Mauser on their rack. It had a zip tie holding the bolt shut. I asked a sales guy if I could work the bolt and inspect the bore. He pulled out a pocket knife and pryed with the backside of his knife on the wood until it cut the tie. It didn't even occur to him that he was damaging the stock on a pristine 117 year old gun.
Some people don't comprehend taking care of things.

Cosmoline
January 10, 2013, 02:19 PM
It's an AR. It's designed to be a lot worse than dropped.

3twelves
January 10, 2013, 02:19 PM
oh no's


How about installing your own scope?

klyph
January 10, 2013, 02:38 PM
Yeah I'd call that a learning experience. I used to let jiffy lube change my oil...

CharlieDeltaJuliet
January 10, 2013, 03:20 PM
I hate it happened UK. I hope there isn't any damage. I sometimes wonder about some employees in these stores..

SSN Vet
January 10, 2013, 03:27 PM
I have a hard time relating to having somebody else install a scope.

I guess if they have a laser bore sighter it could be helpfull... but it isn't at all difficult.

If the rifle was damaged and they wouldn't make it right, I could see calling HQ. But if all is well, I don't see the point.

Have you never dropped something of value?

lefteyedom
January 10, 2013, 03:32 PM
As we say around here

Suck it up Buttercup, time to saddle up..

Todd93843
January 10, 2013, 04:48 PM
eh, it sucks, but if there's not damage, let it go!

mgmorden
January 10, 2013, 04:53 PM
I have a hard time relating to having somebody else install a scope.

Indeed. Maybe if the gun needed to be drilled and tapped, but just mounting it sounds almost as silly to me as taking your mags to the store so they can load them up for you.

Either way, as said if there's no damage I wouldn't worry about it.

45lcshooter
January 10, 2013, 05:03 PM
I smell someone loosing their job. Maybe 2 people.

CharlieDeltaJuliet
January 10, 2013, 05:17 PM
Come on guys, remember this is the High Road. I have friends that shoot, that bring their scopes to me to mount and then boresight. To be honest they do not have levels and such to get the scope straight. Lets not be too harsh on our fellow gun owners. Again UK, sorry this happened. I have a couple AR's that I would laugh if they hit and were not damaged, but I have three that I might feel like crying. I hope the scope wasn't damaged. If the guy was apologetic, I would just let it slide, if he acted like a tool, I would press it. I agree though. I was looking (still in the box)at the first Hk MR556 I had seen and another customer wanted to see it. He began charging it and dry firing it. He then started acting up with it like he were a in a shoothouse. He started talking about how he wouldn't pay that much money for an AR. When the store owner ask if I wanted it, I replied no. I personally will not buy a new "expensive"( to me) rifle that has been displayed. I am OCD about it. But that is my choice. I found one a month later that was still sealed until I inspected it to purchase. If I am getting a great deal on a new but displayed rifle, I have no problem buying it. Before people start flaming me, I have always been OCD about my firearms. To each their own.

Skribs
January 10, 2013, 05:24 PM
I smell someone loosing their job. Maybe 2 people.

This is why I don't like to go shopping with my Dad. He has standards of customer service that if you don't answer his question the way HE wants you to answer it, he'll go to a different store. I agree with what was said before...

If there was no damage, or minor cosmetic damage on a work gun, then a simple apology will suffice.
If there was damage, but they fixed the issue or compensated you justly in some other way, that will suffice.
If there was damage and they did nothing, then write to the supervisor and/or find a different store.

If it was no big deal, or if they fixed the problem, then whatever...mistakes happen.

CharlieDeltaJuliet
January 10, 2013, 05:32 PM
Very well put Skirbs.. Agree 100%.

Aaron Baker
January 10, 2013, 05:39 PM
Maybe the guy was a Louisville fan?

Aaron

UKWildcatFan
January 10, 2013, 05:40 PM
They'll load my magazines? Awesome, ill have to remember that.

Aaron, you're probably right. cards fan.

TheCracker
January 10, 2013, 05:47 PM
That's another reason I haven't let them install a scope on the two long guns I've purchased from them. I don't trust they wouldn't get something cross threaded or something.

mikechandler
January 10, 2013, 06:00 PM
I've been nailed before by the sign saying WE WILL NOT BE RESPONSIBLE FOR THE THEFT OR DAMAGE OF YOUR PROPERTY ON OUR PREMISES, so I look for it everytime, and always ask before having any work done exactly what their liability is. It's good to know in advance.

That being said, I had my wife shoot my chrony with her 357. Parts went flying everywhere, and I stood there with my jaw pasted to my chest. Then I laughed like crazy. What else can you do? Stuff happens. She was sorry, but hey I let her do it, it was my fault, not hers.

orionengnr
January 10, 2013, 06:14 PM
I'd have snatched the rifle from his hands and butt-stroked him right between the eyes. Dropped him like a rock. Saw a Gunny do that once. Awesome.

Oh, wait...that would have worked with a Garand or an M14. The AR might have left a little red mark on his forehead for twenty minutes or so. :banghead:

Oh, crap...another caliber war. :rolleyes:

That being said, I had my wife shoot my chrony with her 357. Now that was funny. Not too many things make me literally laugh out loud, but that did. And your reaction was pure class. Thanks for sharing.

gspn
January 10, 2013, 06:23 PM
Did he do push-ups afterwards?

AAAAHAHAHAH! I remember those days...oh the fun we had.:D

In all seriousness, stuff happens. It matters whether he was utterly careless and tossing your gun around, or thought it was secure and then it fell. If it was the latter, then surprise, the guy's a human. If the former, then he's a careless human and you should go elsewhere.

Totally agree with that. You can't expect perfection all the time. Stuff indeed happens...nobody can run a gun counter forever without something getting dropped. You could have the whole place staffed by obsessive-compulsive clerks and you'd still eventually have one hit the deck.

The good news here is that it couldn't have happened to a better platform. Optics aside, if an AR can't survive a fall from a few feet you know you got the wrong brand.

Yep...I have seen some heinous things done to that platform with them taking no damage.

If it sustained some damage make them fix it...otherwise just be thankful that you bought a tough gun.

351 WINCHESTER
January 10, 2013, 08:28 PM
You were lucky. I have a friend that took a 51 Winny to a local gunsmith to mount sights and he drilled right thru the barrel.

If you enjoyed reading about "Cabelas Gun Counter Rep Let My Gun Fall!" here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!